Crowne Plaza Hotel St Paul - Riverfront
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TravelPod Member ReviewsCrowne Plaza Hotel St Paul - Riverfront Saint Paul
Great hotel staff, location and food!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Crowne Plaza Hotel St Paul - Riverfront Saint Paul
Stay far away from the Crowne Plaza Hotel St. Paul-Riverfront
We stayed here 2 nights for a dental convention. We made the reservations last year and were surprised when we arrived to see the Radisson name gone and replaced with Crowne Plaza. When we arrived to our room down a long corridor, it was connected to two other rooms. I thought to myself, "Oh no, it's going to be loud down here". Well, I guessed correctly. We could here loud music and TV's from the other rooms. We called down to the front desk to complain and after 2 calls, they finally sent security up. The rooms are FILTHY! Mold and dirt around the sinks and faucets. I found money behind a chair which had carpeting that looked like it had never been vaccumed. Lamp shades tipped throughout the room. Maid service never left us clean towels to replace one's we had used. We called down to have more towels delivered but they never came. Views of the parking lot. It was bad. When checking out, front desk asked how it was. I was very forthright and truthful and told them everything. They apologized and told me I should have called them so we could have been sent to another room. I said, "Oh, you mean the same way I called to complain about loud noise and no towels without any response?" They offered nothing for compensation. I told my husband to take a good look around because we will NEVER stay at this pigstye again! I will also spread the word on this filthy, disgusting hotel.
I stayed in this hotel for 5 days on a business trip. I found the experience to be overall better than average. I stayed in an executive suite on a key-carded floor. My room had a fantastic view of the river. I really liked the old-school feel of the hotel--it was like staying in a piece of history. The staff were very accomodating as I had many special requests during my stay. Room service was prompt and maid service was the same.
I did not dine at the restaurant, and from the reviews it seems as that was a good thing. It is surprising compared to how the rest of my experience was at the hotel. The only troublesome thing was that there was some noise from the ajoined room, but it was not excessive.
Overall, I enjoyed my stay and would stay there again.
I stayed here on a 2-night business trip. I was not impressed with the service or atmosphere of the hotel. I had trouble getting into my room numerous times--the desk said it was the lock; the maintenance man said it was the card key. The maid did not clean my room until 3 pm! I had to wander boring downtown St. Paul. The desk staff was not helpful--they could not provide much local information and their attitude was snobbish. And although the hotel had 2 vans, they couldn't manage to give us a ride to the River Center or anywhere else.
Carousel Restaurant at the Radisson --What a Disaster
I could not believe how horrible the food and the service was at this restaurant. I will never eat there again. The prime rib was so tough that I could barely cut it. The potato had been over cooked and was not hot when it was placed on the table. I asked for scallions and shredded cheese for it and that arrived 15 minutes after I had received dinner. My empty salad plate stayed on the table for about 20 minutes. Finally after some time someone came and filled my glass with water. My bill for this horrible dinner for just myself was about 36.00. Just a small glass of wine [Zinfindal] was 7.50. Unbelievable. I could not wait to leave.
Disgusting event in the restaurant.
Rooms are average.
The biggest problem was a server in the restaurant "Carousel". She was blowing and wiping her nose as she was taking my order and serving coffee. Disgusting.
Stay at the Holiday Inn Rivercentre or St. Paul Hotel.
Disappointing Christmas Getaway
My wife and I planned a two-day getaway on Christmas Eve and Day. We checked in on Christmas Eve about 7PM and needed an accessible room. We were given a room at the end of a long, dark corridor and when we got there the heat was off and the room temperature was about 40 degrees. We called the desk and they sent up a portable heater that helped some to bring the temperature up, but even the next morning the bathroom was frigid and unfit for use. Sheets on the bed were way too small and came off in the night. The hotel was nearly empty but no offer was made to move or upgrade us. I had asked for information on meals/restaurants for the next day and the desk clerk rattled off some information about hours. I asked if there was a list or if the information was on the TV, and was told no. No menus, prices, etc. We were disappointed and decided to check out the next morning. Nobody asked how our stay was or why we were leaving early. We have had other mediocre stays at Radissons so probably won't try another one. The staff really didn't seem to care whether we were satisfied or not.
Serves its purpose. Restaurant needs sprucing up.
Stayed here for a conference in December 2004. We had a bargain group rate under $70, so I have few complaints. It is a big hotel, probably built in the late 1980's but redecorated in the past several years. The lobby is nice, but you can smell the cigarette smoke from the lounge. Staff friendly and helpful. The rooms were fine. Clean, nice view, bathroom was updated a few years ago. Comfortable.
The restaurant though needs some sprucing up. The chairs are all knicked up and not very sturdy. One chair was so rickety I thought it would break from under me. I am pretty petitie, too. This is not good. Mauve-purple color scheme from 15 years ago and old cloth placemats need to be replaced. Nice views. The food is okay hotel food. For the price there are some very good restaurants a couple blocks away, but for convenience it was okay. The hotel and restaurant served their purpose for me. It would not be my first choice but I could stay here again for a good price.
Beware of Noise from Adjoining Rooms
I stayed at the hotel for several days in mid October 2004. The lobby was very nice. I had breakfast off the menu at the restaurant and thought it was quite good. I also attended a conference there and the lunch service and evening reception food were both excellent (compared to some other conferences).
That said, my room had two doors to the adjoining rooms on either side. I could clearly hear conversations, coughing, and television noise from neighbors on both sides -- there were wide space gaps at the bottom of the doors that allowed noise to clearly pass through. The room did have a nice view of the lake though.
Due a billing issue (they initially charged me for more than my reservation rate), the friendly desk staff moved me to a very large two room suite on the 20th floor. It was very impressive. But even there, I could hear conversations from the kitchen in the adjoining suite (when I was in the living room). Fortunately, the bedroom area was far enough way from the adjoining door that it wasn't an issue for sleeping.
Bottom line is that this hotel needs to deal with the noise issues related to the adjoining doors!
Loved the hotel, never visit the resteraunt
We stayed that the Radisson riverfront over the July 4th weekend. When we arrived it was quite busy, however the front desk staff still provided excellent customer service. The room was wondering. Very tradition decor, well kept rooms. The view from the 14th floor over the river was wonderful. Everything was great till we visited the Carousel Resteraunt. To say the least it was a disaster. The waitress was kind and fun however extremely overworked so he was not able to get to his customer adequately. The managers and host staff did nothing to help. When we made our reservation we were told the latest would be 9pm. Thats was fine till the hostess began to sit her "friends" at a table directly in front of us (view of the fireworks) at 10pm. The food was horrible and extremely overpriced. The manager did not care after discussing these concerns. Overall I would stay at the hotel again, Just never ever visit the resteraunt again.
Nicely Appointed Rooms
My wife and I had one night "get-away" (from the kids) at this hotel recently. I booked it using hotwire for $57 (plus a $14 for taxes and fees!). The first I notice was that the lobby, while nice looking, smelled of cigarette smoke. The desk staff was friendly and we got a room on the 18th floor with a king sized bed. While the hotel as been updated recently, room entrances had poor "curb-appeal". They could use an update - the door entry-way is flush with the hallway, unlike newer hotels. The room was very small but nicely decorated. The bathroom was also small but had been redone recently and was extremely nice. We tried to use the phone for a local call but the phone didn't have a dial tone. After some investigation, I found that the phone line had been disconnected from the phone jack. Since this is an older hotel, it's 'internet-ready" rooms required a phone splitter that someone had unplugged. The bed was extremely comfortable, with a nice down comforter. The view overlooking the Mississippi was outstanding. I would have been nice to open the window to enjoy the nice weather, but that wasn't possible.
We ate dinner at the hotel restaurant (Carousel) at the top of the hotel. Again, great views of the river. The food was good but probably a little over priced for the quality. Service was very good.
TripAdvisor Reviews Crowne Plaza Hotel St Paul - Riverfront Saint Paul
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