Crowne Plaza Hotel Old Town Alexandria
How has this hotel rated in the past?
- Room service
- Swimming pool
- Fitness/Health center
- Business Services
- Wheelchair accessibility
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Historical Traveler Reviews Crowne Plaza Hotel Old Town Alexandria
Stay anywhere else
Find anywhere else to stay, the Radisson in Old Town was my worst hotel stay in my 30 years of travel. The front desk people haven't a clue, it's apparent their 10 minutes of training wasn't enough. One of their staff walked in our room early Sunday morning to clean, a few taps on the door, and before we were fully awake, walked into the room. Both at check in and check out, the front desk staff gave preference to phone calls, then to people actually at the hotel. The Radisson in Old Town should be avoided, stay anywhere else, sleep in your car, under a railroad bridge, in either case you'll have a better stay.
A Horrid Dump of a Hotel
Do NOT stay at this dump. I cannot say it any better than this. I got this hotel on Priceline for $119.00. The price should have been $19.00.
The lobby is nice looking, but that's where it all stops. The customer service at the front desk is awful. The rooms have not been updated or thoroughly cleaned in years. The carpet is old and stained, the furniture is 1970 era, as is the old worn out mattress. The mattress is so old that you role into the middle of the bed. The sheets are like kleenex. The drapes in my room were torn up - ripped up actually. The first two rooms I went to had dirty sheets - with actual stains on the pillow cases.
The food in the restaurant is dreadful as is the service. The worst part is that the restaurant is dirty and ill kept.
The front desk person told me they have no intention of updating their beds or linens.
Stay anywhere else - at any price. Dreadful.
Adequate but not great
I stayed at the Radisson for a work-related conference. The airport shuttle was both comfortable and prompt. The room was large and clean with a nice view of the Potomac. The location is not great for site seeing, nor is it near many restaurants. The closest Metro station is not within walking distance either, but you if you don't want to take a cab you could take the free shuttle back to the airport and catch the metro there.
The biggest problem we had while we were at the Radisson was with the elevator. It was obvious they were having problems with it the whole time we were there as we heard the alarm go off a few times. Then we got stuck too for about 10-15 minutes. We had to call down to the desk twice before we got out and there was no apology or offer for any kind of added service.
It seemed to be that we were destined to be stranded in other ways too. The car service that they referred us to (to go to Mt. Vernon) was great on the way there, but it never showed up to pick us up as we had arranged! We had to figure out alternate transportation using a bus/metro/cab route just minutes before Mt. Vernon closed!
We ate the breakfast buffet in Chequers one morning. I have no complaints about that. Everything was properly cooked and tasted great.
Overall, it was a mixed experience. Some aspects were fine, other tolerable, and yet other aspects not so great. There are so many other places to stay in Alexandria that given a choice, I would look elsewhere.
Got a deal on this hotel on Priceline. Got there at 3pm to check in, room was not ready yet. We had 6th floor room, must be the smoking floor, you could smell it off the elevator. No big deal, but when we tried to check in the 1st time we were told we had non smoking. I suggest anyone who stays here and definately prefers non smoking to call and verify ahead of time.
Room was OK, furnishings a but worn down and dated. Room was clean. Bed was comfortable, bathroom average. Lounge was decent. Drinks were somewhat pricey and 1 bartender forced to bartend and wait tables. Breakfast buffet was OK, $9.95. Some front desk personnel helpful, others were not.
If you book this thinking you will be very close to King St and Old Town or the Metro, and that is important to you, look elsewhere. Not sure why this is even considered the "Old Town" Radisson. We walked back from King St I would guess about 10 blocks. Metro was even further. Had I known the location, I would have booked something else. Shuttle will take you to Airport Metro stop a few miles up the road, but schedule seems erratic, supposed to run on the 1/2 hour, came at different times.
Overall, the hotel was just OK, nothing special, nothing terrible either. Any questions shoot me an email email@example.com, I'd be glad to help.
Awful customer service
My family and I stayed at the Radisson in July 2005. Upon entering the room, there was a stale smoke smell although I requested non-smoking. The cable was fuzzy. Upons leaving for dinner that night, I notified the front desk that my cable was not working and that I would be out of the room for a few hours. They told me it would be fixed while I was gone. Upon returning to the room several hours later it was not fixed. In the morning, there was no hot water. They offered to fix it, since we would be staying for another night. After 3 hours of attempting to fix the shower, I requested another room as it was taking most of my day waiting for a shower. The new room was only minimialy better. The hot water took several minutes to heat up and was never HOT. I have stayed at other hotes in Old Town and this is by far the worst experience. The room had boring hotel decor that was not modern and was small. Luckily, I booked the room through Hotwire so I didn't pay full price for substandard service.
Grass is Greener somewhere else
We thought the hotel was nice....clean rooms, great pool (on the roof!), nice lobby....then we went to our parents hotel (Marriot-Key Bridge) We felt like we peasants. Whatever we had, theirs was better...nicer room, cleaner lobby, formal personnel, great pools, awesome view, great location. We were there for an engagement party and had family staying in Arlington. If we hadn't seen the Marriot we would have been pleased at the Radisson. Plus the Marriot was a bit less expensive. Overall it was nice, but there are indeed better places, so if you stay here, don't visit anyone else's hotel.
Decent hotel, but check others first
The Radisson Old Town Alexandria offers basic, no-frills accommodations. While the hotel is technically in Old Town, it is a bit of a hike from the downtown area. Rooms were spacious, with generic hotel decor. You may be able to find a better value by staying at a hotel closer to King Street, a B&B, or near the Metro station. The free shuttle to the airport and King Street (available every 30 minutes) is a nice feature. Check Priceline or Hotwire before booking directly through Radisson, as the cheaper you can get the rooms, the better! While there was nothing technically wrong with my experience, I did overhear other guests complaining about housekeeping, room service, and other staff, so be forewarned if you like lots of attention and personal touches.
Clean and comfortable
I stayed at the Radisson Old Towne Alexandria July 26-28, 2004. Although the hotel is older, it was very clean and the staff was pleasant. There was a bit of noise from the nearby train tracks the first night, but it did not bother me the rest of my stay. I received a $79 rate on priceline.com, and it was certainly worth every penny. I don't think I would pay the rack rate ($179). If you are looking for a clean hotel near the quaint shops in Alexandria and easy access to downton DC, you can't go wrong here.
Sleepless in Alexandria
We stayed at the Radisson in June 2004, it is truly hard to believe that this Hotel is part of the Radisson chain. First we were given a room that was already occupied-the door was chained and we woke up a startled guest! Our room smelled of dirty socks, mmold and mildew-from the in-room air conditioner system that one would find in a very cheap hotel. The roof top air conditioner for the lobby of the hotel sits on a roof adjacent to one side of the hotel and when it operated it sounded exactly like an electric alarm clock-finally the room lacked a "do not disturb sign" so after a very short, sleepless night, the cleaning staff came into the room-without knocking-at 8:00. The front desk took off $50 after we voiced our displeasure, but with a $178.00 tariff it was a minimal gesture. It took the fun out of a great city.
Radisson a 'perfect 5'
I stayed at the Radisson in Alexandria, VA, the last weekend of January 2004. There are two other hotels in the vicinity (i.e., Sheraton and Holiday Inn) and of the three, the Radisson is the one that's a little long in the tooth. That having been said, my room was a little larger than normal, clean, and comfortable. The bathroom was in need of an update, and one of the other guests in our party complained of no hot water for his morning shower. I had no such problem. There is high speed internet available in the room for $9.95 per day. Our group had dinner in the hotel dining room on Saturday night and we were the only people in the entire restaurant. Service was unreasonably slow and the food was only OK, nothing to write home about. Staff was pleasant and helpful. The price was right, $89 per night. If price were not an object, I would probably end up staying at one of the hotels in the vicinity of the King Street Metro station - they are closer to "the action" and offer more amenities.
TripAdvisor Reviews Crowne Plaza Hotel Old Town Alexandria
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