Park Plaza New Orleans
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Historical Traveler Reviews Hotel des Cedres Orleans
We attended a Microsoft conference and what would otherwise have been a pleasurable business trip was marred by this hotel. The rooms were musty & dirty, the beds too short and the food was appalling. The cooked breakfast was rolling in fat and the tea was served in a coffee pot resulting in the most foul brew! Even when we up-graded to an executive room, the same problems were encountered. The views were not pleasant and the whole place gives over a depressing perspective of New Orleans. This was further enhanced when having given our car for valet parking, were advised that it was about $30 per day for parking! Having travelled extensively and owning our own home in the US, we were bitterly disappointed and will ensure that should another conference be staged in New Orleans, we will NOT be staying at this hotel.
Avoid like the plague
My colleagues and I had been booked in here for the Microsoft Momentum conference. I have to say that this is one of the worst hotels I have had the misfortune to stay in. The wallpaper was falling off the walls, the carpets were worn out, the lobby smelt, the elevators were a nightmare, the pool had been drained, the bar was understaffed I could go on but the memories of this place are making me feel nauseous. Please avoid at all costs!
The lobby, restaurants, and hotel staff were all very nice. But the positve feeling changed when we saw the room. It had a very strong mildew smell. The vents were covered with black/green mold/mildew, as was the tub/sink. It was so bad we had to leave our door open most of the time. We asked to switch rooms and had the same problem. They said they are renovating and trying to get rid of it. Would pay a little more next time and stay somewhere nicer.
Tried to check in at 4:30pm. Was told to come back in 90 minutes as rooms were not cleaned. Only two small elevators were working, meaning the wait for an elevator could be up to 20 minutes. Reserved non-smoking room. Got a smoking room. Lights in room did not work.
Video check out did not work. Hallways smelled. Not a great area right around this hotel.
First, they did not have our reservation that was booked on their website, or should I say, they had not entered when we arrived.
Luckily, we had our confirmation, but then they wanted to charge us a fee for a roll-a-way bed. Essentially, they did not do that since this was their mistake. Once that was corrected it then took us another hour and 45 minutes to get our luggage to our room, which was moldy and smelled. Room was not cleaned until 5:00 the next day and toiletries were not restocked. The final blow came when we had paid cash for valet parking at the time we checked out and luckily asked for a receipt, which they did not offer. A few days later, this was charged to our credit card also. After speaking with the manager, she said she would refund the amount to the card and half of our room rate for the inconvenience once I faxed her a receipt. I did this and she never returned my call. I had to keep calling her and she did refund the parking charge, but not the other she promised. We were not looking for anything free, but just an apology and a return phone call would have been nice.
Where do I start?
Admittedly, we arrived at the height of a terrible tropical storm. They began to run out of food as a result of too many guests being stranded there. The city was hosting many people as that was the week of an education convention and the Coca Cola Essence Festival. The elevators were VERY slow as a result and many of us resorted to using the stairs, which smelled and were obviously not intended for guest use. Conference rooms smelled musty as well. At another point several of us were locked out of our rooms, supposedly due to high humidity. This happened over a period of a few days. Another guest I knew said he had ants in his bed and my roommate and I looked under ours to find things that were not put there by her or I. Housekeeping responded promptly to requests, however the requests would never have been made if toilet paper and towels were given in the right quantities. The restaurant "Pralines" did give nice and courteous service. The shuttle service was prompt and courteous as well. When it came to our bill, we were quoted a conference rate, which we did not receive and had to spend about a half an hour rectifying with the front desk. I would have preferred a nicer hotel, closer to things, even if it did cost more money, but we were assigned this place and thus didn't have any choice unfortunately.
hideous, moldy room that smelled, rooms not made up until 5pm, coffee and toiletries not restocked, elevators broke. Location is 7 blocks from french quarter but no ammenities closer than that. Stay at the new Clarion 2 blocks closer to the Frnech Quarter. It is new and much nicer and cheaper.
Hotel was great!
The staff was especially courteous and the rooms were great. 2 double beds and a hide-a-way, which really came in handy when the kids fought over space. The location was a little questionable, I agree with the user that stayed in the Clarion, once you got past 2 or 3 blocks, the neighborhood improved, but the Radisson had a Complimentry Shuttle to the French Quarter and Riverwalk and back so there was no need to walk. That was a Godsend in itself. The vacation was wonderful, but Bourbon St. is not someplace to take small children. My son is 14 and he got an eyeful! But we all had a wonderful time. Hope to go back sometime without the kids.
A Great Historic Hotel
I recently stayed in this hotel and was very satisfied. New Orleans has many large chain hotels to offer and this is one of the nicest ones. Located on Canal Street and within walking distance to the French Quarter, Bourbon Street, Jackson Square, and more this historic hotel is a New Orleans landmark. Nice rooms with good views of the city along with a well-trained staff and good amenities. As for the location in town, you have to take into account that you're staying in New Orleans and there's not too many nice parts anyway. Located just down the street from other nice establishments such as the Ritz-Carlton and Crowne Plaza. FYI: They are currently doing a HUGE renovation so the hotel may not be at it's best right now, but when finished this place will be a GEM!
Where do i start? Absolutely terrible hotel. damp smell, filthy sheets, light in room not working, bathtub didn;t drain.....the list is endless
TripAdvisor Reviews Hotel des Cedres Orleans
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