Comfort Inn Key West
How has this hotel rated in the past?
- Shuttle bus service
- Free High-Speed Internet
- Room service
- Swimming pool
- Fitness/Health center
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Historical Traveler Reviews Comfort Inn Key West
Great Vacation Spot
Stayed at the hotel from December 15-22
Front desk was very polite and efficient
Room was made up beautifully every day, even arranged personal items on a towel in the sink area
Fitness room could use new universal,but overall aerobic equipment was fine, even had free power snack
Access to high speed internet in lobby was great
Great location to be away from noise and traffic of Duval Street. Able to run 4 miles into town, or take shuttle
A fine hotel, wish I could have stayed longer.
The Radison was a good hotel. The room was clean, had a mini fridge, coffee maker, and a safe. The pool was wonderful! Hotel staff was very pleasant and accomodating. The on site Denny's and the pool bar were both nice features.
Decent place with pros and cons
Considering the price/name everything was average. But definitely did not have very bad experiences like some other reviewers.
a. Rooms were clean and were always cleaned up arranged every morning without fail
b. Swimming pool, gym and bar were very convenient as was the denny's downstairs
c. Bone island shuttle stops
d. Tons of coupons and free stuff to guests
e. Generally friendly staff (but read cons also below)
a. Quite expensive considering that the distance, price and that there was no included breakfast or anything else
b. Far away from the "downtown" area, beaches etc.
c. Frontdesk goofed up when extending my reservations and had to call me 4 am in the morning to confirm !! They made up with a free denny's room service once but the early morning wakeup was still quite inconsiderate.
All in all nothing great, just average
Clean, Beautiful Hotel with awesome pool
Surprised to read reviews of poor customer service and dirty rooms because I found just the opposite to be true. We just returned and LOVED this hotel! It felt like a little resort, and even though it is far away from Duval street, the price is fair for what you get. The front desk staff were really friendly and accommodating, and the rooms were very clean. We were given basically the exact room we asked for (5th floor, gulf view) and found there to be very few kids hanging around. The pool is absolutely gorgeous, and is open until at least midnight every night as well as the tiki bar which is a great time. Upon check-in, you receive great drink coupons, and can sign up for virtually any activity on the island.
I was hesitant to book this place because of negative reviews. However, let me assure you that the Raddison was one of the best hotels that I've stayed at. The room was spacious, clean, and had a tiled bathroom, fridge and coffee maker. There's a Denny's in the building. The bar in the lobby is dark, cool, and cozy. The staff is very friendly too. The pool area is great for hanging out after a day of sightseeing. There's a nice pool bar too. There are alot of kids there, but I guess that's unavoidable. I stayed on the gulf side of the hotel and could watch the great Key West sunsets from my room! There's a trolly that stops at the hotel all day (it costs a few bucks). My advice is to reserve online for CHEAP money! I will come back for sure!
The good the bad and the ugly
Ok, let me start with the good stuff. The pool was very attractive although there were often kids hanging around even at night. Did not hang out much at the poolside bar but also seemed nice. The staff was very polite and responsive. The lobby is nicely decorated. 24 hour Denny's in the Lobby. Good for late night snacks. The room service was on point and they cleaned the room as soon as we posted the "Service Please" sign on the door. We didn't even tip. Ok, now the bad and the ugly. The smell in the main stairwell near the pool was horrible. It was wet from swimmers and smelled like feet and ---. The sheets and pillows were damp and a little smelly. One late night went to the balcony to smoke a cigarette and encountered a fairly big rat. Left an almost full cigar in the ash tray and it was thrown out by room service. My girlfriend and I were thrown out of the pool at 4am although we were being very quiet. (Closes at midnight). Don't know if it was just the air in Key West or what but the a/c blew air that smelt like urine. Last but not least (minor detail) the shower curtain was awfully tacky.
All in all not bad, but like other reviewers have stated it was a bit expensive for it being on the opposite side of where all the action is. If I ever go back would stay nearer to downtown.
Ok place but pricey for the location
The hotel is located pretty far to downtown Key West and the only cheap way to get downtown is to take the bone island shuttle (add about 15mins planning time for shuttle). The pool area is small but nice. Rooms were clean. Even though the water view rooms might be appealing for the view, take a pool side room. The road noise is so bad and you can hear it all day/night long - it never stops. Parking is a hassle and trying to get in/out of the hotel is a pain because it is on the busiest street. Rate should be lower, but what do you expect during high season in a popular destination.
Horrible customer service from hotel staff and corporate office. The hotel clerk could not find our reservation with the confirmation # that the Radisson website gave us. Apparently their reservation #'s are different and would NOT call the main reservation 800-number to confirm. The hotel clerk said our reservation was cancelled and would NOT call the main reservation 800-number to confirm. The whole check-in took ~30 mins which made us late for the wedding that the block of rooms was made for. Also, the clerk finally found our reservation and charged us full rate (not the wedding block price) and we had to call the 800-number ourselves to fix this. Also, the clerk put us in a room right next to morning construction without warning us. The construction was much too early for a resort where everyone is on vacation and is staying for a rest. We also did not have an iron/board in the room (like we were told we should). We called for one and waited 20 mins, called again and even went down to! the front desk needing the iron for the wedding. Each clerk kept saying that the call was made to housekeeping, but was not willing to get us an iron. We had to leave with wrinkled clothes to not be any later to the wedding. 90% of the staff was incompetent, uncaring or rude. I guess we will not be staying at a Radisson anytime soon. Also, our Radisson account was never credited.
Nice hotel, pricey for it's location
We got this hotel for about $169 a night. A bit expensive, I thought, for a location a bot away from the action. However, it was peaceful, and the Bone Island Shuttle gave us all day access to downtown (we just added about 15 minutes to our schedule for each time we planned to hop onto it) The pros: 1. Nice pool, nice tiki bar 2. Quiet, relaxing 3. 24 hour Dennys (not my favorite place, but then it is a option for late checkins or early mornings) 4. Friendly staff, helpful concierge (though she did not know about any latin clubs around Key West!) 5. On the Bone ISland shuttle route.
6. Clean room, except for the one roach - see cons below! The Cons: 1. Location to Cost benefits (goes with Pro#2, I guess!) 2. Our toilet seat had pee on it, but the staff cleaned it right away (Pro#4) 3. The one random roach. We flew one all the way to Boston (in my g/f's bag!)
Pretty bad ....... especially for the price.
1. Cracks in ceiling (was probably just paint cracks)
2. Very, very, dirty carpet (rest of the room was okay) Appeared to have not been shampooed in months.
3. Very noisy (all day long from early in the morning until late in the evening they roll laundry carts that have hard plastic wheels up and down concrete hallways. It woke us up and I thought it was jet planes taking off.)
4. On-site restaurant has a lot of groups hanging out in the evening that not only talk loud but they don't bother to watch their language either. I ended our dinner early rather than expose my son to their filty language.
5. Seems as though the hotel staff plays the lobby music intentionally loud to possibly keep people from using the seating area for coversations. We tried to visit with my brother and his wife, who were also staying there, but we couldn't hear one another and the staff said they couldn't turn it down.
6. You get a choice of traffic noise from the street side or pool noise on the other side.
7. Parking is the pits. Narrow spaces and not many of them unless you want to park in the lot waaaay out back.
8. Phone quality was so bad that I tried three times to connect on dial-up with my laptop from the room before I finally gave up. It did connect the last time but the rate was so slow it was unusable.
9. Not much on television, but hey, your in the Keys. Right?
I think I could have done a LOT better had I looked a little more before making reservations.
TripAdvisor Reviews Comfort Inn Key West
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