Crowne Plaza St. Louis - Clayton Hotel
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How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Free High-Speed Internet
- Business Services
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Historical Traveler Reviews Crowne Plaza St. Louis - Clayton Hotel
My wife and I stayed from a Friday night to Sunday morning in room 501. I note the room number because there seems to be two sections of rooms. The gold elevator takes you to one set of rooms and the silver elevator to another.
* staff was very friendly
* parking was free on the weekends (we were originally charged for Friday parking until I told them that we had arrived at 9:00 PM)
* wonderful bed
* free upgrade to King bed room at Queen bed room rate
* parking garage is connected to the hotel on second level (good because the wind chill was in single digits when we arrived)
* excellent shower head and water pressure
* doors to room and bathroom need to be changed--it's clear they did some remodeling to room, but kept the old doors and they looked worn (and tacky) compared to rest of room; the exterior door also let in light because it was not a snug fit
* instead of removable floor mat in bathroom, they had a carpeted one that seemingly stayed in the bathroom; it had hair on it from the previous occupant
We didn't use the pool, but it looked large and plenty of families were enjoying it. We also didn't use the room service, so I cannot remark on it.
It maybe a Holdiay Inn now but same old Radisson Staff
The staff at this hotel is the worst. It started at the front desk which could not have been less helpful and then I got lost trying to locate my guest room. The hotel restaruant is extremely dirty I saw roaches as I was having dinner
Great beds, Great location
This hotel has great beds and an excellent location for both business as it is central to all points of interest and is also superb for families as is near its best attractions and ball fields and arenas.
More than I expected!
I had stayed at this hotel in the past when it was a Radisson. Wasn't my preferred hotel to visit but most convenient for my clients. I was plesently surprised with all the improvements now that it is a Crowne Plaza. This is without a doubt the most comfortable bed I have ever slept in! Very pleasant front desk staff assisted me with an issue (Thank you Ben & Shana). I now look forward to returning to this hotel next month.
This was a very unpleasant stay! I came into town for my annual family reunion- I usualy stay at the Sheraton around the corner, but that hotel was booked up that weekend- and I know why, because it is so much better! The room was extreemly dark, and so was the hallways. It took me for ever to find the the ballroom where we were having our function. The front desk made me feel that I was I was wasting their time when I was asking questions about the local area. I suggest you should stay at the Sheraton in Clayton- you can get some great deals! Or go downtown, the prices are a little more, but well worth it!
There's better places to stay than here
I grew up in this part of St. Louis; however, when I come back to visit, I often find I need a hotel (if there is no room at friends or family's homes. I usual stay at the Sheraton, around the coner, and once I was at the Clayton on The Park, also a block from here. They are both very expensive so I thought I'd give this one a try since it was a little less so.
I had always known this one as the Radisson and knew my aunt sometimes stayed here. I had never heard her complain about it so, I thought I'd give it a try, since I know her to be a very picky woman. Well, she must not have ever stayed in the older section, or maybe she just didn't say how awful it is. My guess though is she knew what to ask for. I assumed it would all be the same based on the photos I saw on the web. I booked my room directly with the hotel to get the best price I found on the web. Avoid it if you can. Ask for a Tower room.
What I found really dissapointed me. The rooms are in the process of being redone in the entire hotel. I checked out a few other floors in both the old section and the tower. I'd say mine, Room 616, which is in the older section, is half way there.
The bar and restaurant were so smoky on Friday night, I couldn't go in to meet a friend for a drink. We could barely meet there on Saturday mid-afternoon either because the smoke stench was still all around us.
The doors all need replacing as do the windows, the carpet, the curtains, and the wallpaper. If there had been a fire, there would not have been a way to rescue us as the window is sealed shut. Well almost sealed shut. Ours opened 1/2 inch on one corner, even though they have handles to open them. On the other corner, it looks like the wall is damaged there, possibly from having had the window left open when it was raining or snowing.
The sheer curtain needs repairing as its bottm seem has come undone and I tripped on it while pulling the chair out of the corner to move closer to the table so my daughter and I could work on her homework together.
The cold water on/off handle on our the bathroom sink was broken. They did get that tightened up, but now it's in an awkward position. The showhead couldn't get all the water after pulling up on the bath to shower lever so the pressure is weak.
The phone by the bed wasn't plugged into the wall and I can't do it myself. I called thefront desk but go no offer to have someone sent up to do it for me.
I checked out the pool and gym Saturday morning. The pool/hot tub were working but very low on water and not clean, and there were no towels (I had to call twice for towels). Also, there was no where to change into my suit after working out at the gym (which is on the opposite side of the hotel and also has no changing room) !?! The gym equipment is also old and not all of it is working. The TVs in the gym only get CNN and one has no volume
We went to a show on Saturday night at the University. When we came out, it was cold and raining so we got chilled to the bone. We thought we would turn the heat on in our room to warm up. BIG MISTAKE. The heater smelled like something was burning. I immeditely turned it off and called the front desk. The clerk said, "It's a problem every Fall; it's only dust that will burn off and then it will be fine." I said, "It isn't fine and the smell is chocking us. It smells like paper on fire, not dust. You can see it in the grates of the heater." He said nothing. I asked, "Is there is a way to open the window to get a cross breeze to clear the room", knowing there wasn't, and he said, "No, the windows are sealed shut". I asked, "How would we be rescued then if there is a fire?" He said nothing. I said, "The smoke and smell is enough to trip the fire alarm so what can they do to clear out my room? Bring up an exhaust fan?" He said all they had was some spray to make the room smell better." I already had the door open to the hall but the stench in the hall was just as bad and there is no exhaust fan in the bathroom either to draw out the stink. I said this was not acceptable. He apologized and said he would move me, but the hotel was booked solidly due to a wedding and a business convention. He did not offer to do anything more. I said I will need to speak to the manager in the morning. He said he understood and hung up, no good, bye, no I'm sorry, just hung up! And to think I choose to stay here because I heard the staff was more friendly and it had been remodeled. I should have stay at the Sheraton City Center (which was less expensive and much more attractive than this hotel).
Do not stay here!
This hotel needs remodeling. We booked the room through priceline...but I'm not even sure it is worth the deal we got ($70 a night). The room was TINY and old. The wallpaper and bathroom tiles look like they've been here since the 50's. We paid to use the valet parking service and there was NEVER a valet on duty when we came to drop off the car (it probably would have been easier to just park the car ourselves). On top of that the driveway was always so crowded you could hardly get in or out. The elevator smelled like vomit. Worst of all, the shower in our room didn't work (unless you like the choice of scalding hot or freezing cold when you bathe). When we checked in I asked the guest services rep what room we were in and he responded "I wrote it on the card". He didn't even hand me the keys, just set them on the counter when I wasn't looking and ignored me. Furthermore, when we called to ask to get the shower fixed they were unresponsive...the second time we called they finally apologized and sent someone up...but he couldn't fix it and nobody ever called again to offer a new room or any other options.
This hotel is aweful! We stayed here because it was close to Wash U but I rather drive 30 min. then stay another night at the Crowne Plaza in Clayton.
Loved this Hotel!!
This Hotel is great service, ambiance, and pricing. The beds are awesome; they have new beds that are incrediblly comforable. I've never slept so well in my life. Free courtesy service and game room. Also, free internet access.
The staff are the friendliest I've encountered in 6 months.
Garage parking is so cheap per day, only $6.00 a day!!
When I'm in St Louis /Clayton again I'll rebook here.
Much better now a Crowne Plaza!
I had stayed at this hotel before when it was a Radisson, was ok at best. WOW what an improvement Crowne Plaza has made! Finally got the much needed renovation to lobby and hallways. Never stayed in a Crowne Plaza before, was very impressed. This was the nicest bed I have ever slept in. Staff was friendly & obviously much happier now with a newer hotel. Better than the Sheraton next store.
They quoted me one price, then did not honor it.
I called the hotel, and told them I was interested in making reservations for a family reunion. I was invited to come to the hotel for a tour, and l did so with my wife. The tour was given by the Director of Sales. Everthing looked good, and he said he would call my the next day to finalize. He did not, nor did he call the next day. I reached him late that afternoon, and he was very apologetic, and said that everything looked good, but the price was going to be $149/night, not the $109 we had discussed, and was the publicly advertised price. I asked him what reason he had for the change, and he said the hotel was going to be full anyway that weekend. I feel this is unethical and illegal.
It is a variation of "Bait and Switch" business practices which have been outlawed for a long time. I called another hotel in Clayton where they did honor their word, and booked 10 rooms at the same price originally quoted.
TripAdvisor Reviews Crowne Plaza St. Louis - Clayton Hotel
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