The Hotel Arizona
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Historical Traveler Reviews The Hotel Arizona Tucson
Very nice stay
nice, clean, convenient hotel, easy access to freeway. room was clean and comfortable. would have liked refridgerator in room though. desk staff very helpful when we needed to check our flight status, let us use his desk computer so we did not have to pay internet fees at business center computer. would recommend!!
Where should I start? Two friends and I stayed in the hotel for a week while there on business with a group, and on the third night awoke to a mouse in our room. Another woman in our group had already reported having mice, so we immediately called the front desk. Unfortunetly, the best that they could do was offer to send up security, and move us the next day. (I guess they were going to arrest the mouse?) However, when we went down to the front desk the next day, they refused to move us, claiming that they were 100% full. Feeling desperate we asked if they could atleast have maintenence leave traps. They ignored our request, and after another night of listening to scampering and chewing we approached the front desk to request traps once again. After a third request, we finally received a sticky trap......however, when I awoke the next morning, I pulled the covers off to discover that they were attached to the sticky trap.....along with a squealing mouse! You would think that after such a discusting incident in their hotel they would be mortified and overly accomodating. Instead, most of the staff was cold, or down right rude. They FINALLY agreed to move us to another room, however; when we arrived it had dirty sheets and cups from the previous guests! To make a long story short we finally pressed them to take two of the seven nights off of our bill....however, after checking out we realized that they had indeed taken off the two nights, but had "mistakingly" charged us an extra ten dollars a night! Needless to say, this was by far the most horrific hotel experience that I have ever had! If you are heading to tucson, look elsewhere....you will be saving yourself a great deal of trouble!
Great Downtown Location
Front desk staff was very helpful, check-in went smooth. Rooms were older but in very nice condition, very clean and housekeeping was very attentive and delivered more pillows and towels when asked. Several dining options within a couple of blocks of hotel. great downtown location and right off the freeway. We were a little apprehensive about staying here because of the mixed reviews over the last several months but very satisfied with our stay would recommend to anyone
Would not recommend
This hotel is ok if you are only looking for a place to sleep. If you need internet services, a fitness center or room service, you are out of luck. The internet service is on the TV screen only, the "fitness center" is a pass to the local YMCA (which is not right next door) and room service will only serve you if they "are not too busy" and even then it is only during very limited hours. Other than that, is ok, but I was very frustrated and disappointed---made my three days in Tucson terrible.
Best stay in Tucson
Contrary to the earlier reviews, my stay was an excellent experience. My room was clean and in order. The complete complementary daily breakfast buffet is excellent in addition to the happy hour offerings. The staff was attentive and friendly. I have nothing but high praise for this hotel. The new ownership has gone well beyond the previous owners. Accessibilty to freeways is great. I highly recommend this hotel to anyone. My stay was for 7 nights and was very safe and comfortable.
Great location/Great staff
We checked into the hotel on a site search for an upcoming convention. We found the hotel staff to be outstanding. The front desk was courteous and knew a lot about the area. The $10 per day charge for water/newspaper/internet was a sneaky way of adding an excessive charge for about $3.00 value.
The hotel information said they had a fitness facility, which was non-existent. It had just be taken out for an unknown reason.
The hotel breakfast was reasonably priced and quite a good value for a buffet.
This may not be the prettiest hotel location compared to a resort, but you are close to the historial district and many fine restaurants within walking distand.
They need to offer airport transportation. They have a van sitting there unused, but do not offer it for the convenience of their guests
This is the only high-rise hotel in downtown (well using the word downtown is a stretch since they're hardly anything there.) I got a nice big clean room with a view of downtown. The air-conditioning was quite loud but worked. The TV could also be used for the internet as there was a wireless keyboard in the room and you were charged $10 for a 24 hour period.
Behind the reception desk is the Grey Line Tour company which is very helpful! The gift shop and gym were closed. There was an outdoor pool. I got early check-in. I booked the stay together couple rate of $99 a night which includes breakfast. The restaurant had a small overpriced menu.
Across the street from the hotel is the courthouse and a major intersection right off the freeway. Five blocks away is the famous El Charro's Mexican restaurant. Walking in the heat of the summer evenings was not pleasant. There are no other restaurants nearby.
Not a comfort at all
Fortunately I did not have the same problem as the person whose body was covered in insects and whose luggage was similarly infested but during my stay I did worry about that. I stayed here for one night in January and could barely sleep. The hotel and room had a dark, dank, and surreal sense to it, the front desk could not process anything because the computers were down and so I had to come back later to check in. I'm in Tucson again as I write this review but this time I'm staying at the Marriott University Park - a brighter, cleaner, and much more comfortable stay! The surrounding area is much better as well!
Better off on a friend's couch
It's 3AM, and I just woke up here covered in some kind of insects. They are in my luggage, my laundry, everywhere. The remarkable aspect of this discovery is that it is perfectly consistent with everything else we've experienced in the last 4 days here.
The broadband internet service is anything but, and kept notifying me "your connection is now being slowed to 56.6". If you're here on business, you might as well go home. We ordered food to conference rooms that never arrived. When I would call again, an hour later, they would say, "oh -- they must not have known which conference room." (There was only one in use). No apology for letting us wait, nor even offering to do anything further about it. Which is good, because when I finally did get some food tonight, it was more or less inedible.
I sent out laundry which didn't come back same-day, as requested. The next morning, I called and asked... where's my laundry? I was told, oh, sometime after 10AM. I told them the truth, which is that I had a meeting at 9AM that I needed that laundry for, and suddenly they "discovered" it. Then when they sent it up, they only sent half. I called down again to get the other half. Like that.
I could go on and on about the specifics, but you get the picture. No one seems to understand that it doesn't matter whether you're here on vacation or business, that when you get here, you have a reasonable expectation to certain amenities, like a proper business center, and a sense of responsiveness from the hotel. No one has to spit shine my shoes or separate the M&Ms, I just want clean rooms, decent food, and responsive service.
My wife and I booked two nights at this hotel and had an enjoyable stay in our first trip to Arizona. The staff were very accessible, friendly, and took time to answer our questions.
The hotel itself was very crowded during our stay because of the annual bicycle race in Tucson. As such, the hotel was filled with cyclists who stunk up the lobby and elevators with their body odor. Nonetheless, the hotel remained clean and there was no excess noise in the evening.
During our second night we dined at the hotel and enjoyed our meal. I have been to many hotels where the food has been sub par and overpriced. To our surprise, that was not the case here.
This is the only city center hotel in Tuscon and we would have to say that the location is the nicest aspect of the property. You can walk to the local shops and restaurantsa and take in a nice view of the skyline. Tuscon is a nice city and our stay at the Radisson enhanced the experience. We would definitely recommend the hotel to visitors who are new to the area.
TripAdvisor Reviews The Hotel Arizona Tucson
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