The May Fair Hotel

Address: Stratton Street, London, England, W1J 8LT, United Kingdom | 5 star hotel
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This 5 star hotel, located in the Mayfair/Soho/West End area of London, is near Apsley House (The Wellington Museum), Palm Beach Casino, East End Hip Tour, and 50 St James.
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    Historical Traveler Reviews The May Fair Hotel London

    Rude, prejudice and unhelpful.


    I took my disabled sister to London for her 21st birthday for a special theatre break. I chose the intercontinetal due to the location and the promise of a hotel with high standards. On arrival I was informed that the hotel had overbooked and that the only room available would be a double room not the twin I had initially requested, not to be put off we excepted the room and an added cot bed, Very uncomfortable!! It was my first trip to London and due to the fact that my sister is wheelchair bound was hopeful that the staff at the hotel would be helpful, however could not be more wrong! The staff were rude and disdainful towards my disabled sister. The only saving grace was the food and the fact that we spent the entire weekend sightseeing and were not at the hotel for long periods of time. I hoped to take my husband to the hotel for a romantic break later that year but I would never go again.

    Nice rooms, decent price, polite staff


    This hotel came up as having the lowest price for a 4.5 star in London on various hotel search engines- 140 pounds/night, including VAT. I read the previous reviews about impolite staff, and booked with trepidation. The hotel staff was unfailingly polite, and upgraded us for free. The standard twin room is quite large and has two large double beds. The bathroom was very high quality. My daughter loved the cool water of the small pool after a long hot day of tourism. Note: One side of the hotel faces an extremely loud disco, so be sure to ask for a quiet room on the opposite side.

    Quite pleased


    My wife and I stayed here the first week of Aug, 2003, for 7 days. We were with my son, daughter-in-law and 15 month old grand daughter. Our rooms were on separate floors but that was OK.Not long after booking our reservations I discovered this site and was very concerned because of some of the unhappy reviews I was seeing. It was with great pleasure that I soon wondered if those authors of the "unhappy reviews" had stayed at the same hotel. I saw absolutely no sign of racism by any staff members, as was noted by one reviewer. Our rooms were fine.

    Housekeeping and others were constantly asking about our needs and wants. The Concierge was most helpful in providing advance ticket sales so we could avoid the lines at various tourist sites. The door men were extremely helpful obtaining cabs when needed, especially when we were returning home and we needed two cabs at a flat rate to Heathrow. To answer more directly the complaints of some reviewers. Everyone who travels knows that hotel dining rooms are expensive and that the mini bars in the rooms should be avoided for the same reason. In this case, walk across the street to the market and but your own snacks, soda, beer, wine etc to have in the room if you wish. Be a little creative in this area. Yes, the hotel is old. That's part of the charm. I learned from one of the bar tenders that there is a refurbish planned soon that will close the hotel for some time. So that will answer that complaint in the near future. The real beauty of this hotel is its location.

    Green Park and St James park were within a very few minutes by foot.

    The baby loved the ducks and playground. The tube is on the corner.

    Buckingham Palace is on the other side of Green Park. The Thames and Westminster and much that we wanted to see were within easy walking distance. We felt we had a wonderful stay here, with nary a complaint .

    We are experienced travelers and have stayed in some places that were no where as nice as this at much higher costs. We had a great deal. $92 per nite per room. By the way the bed was the largest king size bed I have ever seen. When we return to London we will have no hesitation about staying here. I just hope the refurbishing goes quickly so it will be open.

    Very Comfortable


    In the summer of 2001, I stayed at the Mayfair Intercontinetal for about six weeks. The staff was very friendly and warm, very interested in my comfort. The room was huge, as was the breakfast! I loved the king-size bed! The pub room had a very friendly crowd and excellent finger food. The gym had everything I needed to work off the big portions of food at the hotel! The staff was especially comforting to me on the unfortunate day of 9/11 when I was going to the airport and hd to unexpectedly return. I can't think of anything except that I want to return this fall if possible and re-experience a first-class hotel!

    Nice, but dated


    Stayed in 7/2003 for a week. Originally booked the Le Meridien thru Expedia, but had to reschedule vacation due to the war. Expedia said that the Mayfair Hotel was comparable. NOT SO! Was booked into Rm 247 overlooking a brick wall and pipes. Real cramped! At $400/nite, wasn't worth it! Called Expedia who said it was too late for refund! So they called Mayfair Hotel and instructed them to upgrade our room. Staff at hotel was not happy ("What's wrong with your room?" desk staff asked rudely.) But when she reluctantly showed us our upgrade (Rm 504) it had an extra sitting area, more closet space for our family of 4, a large bathroom, and a window overlooking the city. Still not as nice as Meridien, but so much better. The staff "remembered" us as the family who didn't exercise "good form" by requesting the upgrade, so they were rather cold for other misc requests (i.e. when we politely asked about recommendations for eats, directions, etc.) I thought that was bad form...and such service would never survive in the good ole USA! Don't care if the King stayed there...take your money elsewhere.

    Nice service


    Stayed at Mayfair Intercontinental for a special occasion during May 15-18. Got an excellent price from web. The downside of this hotel is its age. Being an old property some rooms and facilities are in need of renovation. However this old-english style also keeps the warmth and careness. Room is generous bigger than other hotels (especially those chic designers'). It is London, one of the most expensive cities. Unless you are paying over 300 pounds don't expect something like Park Hyatt Tokyo. The service at this hotel is fantastic. I contacted customer relation department and they always managed to reply my email within few minutes. Front desk receptionists are excellent -- very friendly and attensive. Breakfast at the Opus 70 is also a surprise - nice choice and quiet set up with smiley service. If you have more time, there is a gym and pool. Gym is open 24 hours a day, with some basic but functinoal equipment and again first class service. If you are looking for something very extra-ordinary and would like to afford 250 pounds or more, you can of course choose Lanesborough, Four Seasons, Metropole, Dorchester or Mandarin Oriental. Otherwise Mayfair interconti will be a nice choice with perfect location and service. A smile worths everything!

    Great location, drab room


    We were excited to be staying in a 4-star hotel in Mayfair, an upscale area within the Central West End of one of the most expensive hotel cities on the planet. This hotel is just a few-minutes walk to Hyde Park, Soho, and some of the most upscale shopping along Bond Street. The hotel's website showed a grand 1920's hotel with nice rooms. We were greeted politely by the doorman, the lobby was pleasant, and the staff courteous (unlike the reviews I'd read). They 'upgraded' us to a larger room since all of the smaller ones had been taken. It was a large size-room, slightly bigger than American standards, but unfortunately it hadn't seen a decorator since 1971. Let's face it: it was drab & fashion-challenged! The tired carpet had worn through in the heavy-trafficked areas. The sad faux velvet wallpaper and ersatz-paneled TV cabinet was absolutely dreadful, to the point of being campy. Since we had gotten a really great price over the internet, we were not too disappointed. Just don't expect--or pay for--beautiful decorating.

    Loved the Mayfair


    Recently, my son and I started a four week tour of Europe with a three day stay at the Intercontinental May Fair hotel in London. It was an excellent choice thanks to the first class service by a friendly and efficient staff. The hotel location is very central and all important tourist sites of London are within easy reach. We will remember the Mayfair as a wonderful beginning to a memorable trip.

    Staff is unfriendly


    This hotel is pretty bad, not because of its rooms, but because of the level of service. Even though it is rated as a 5-star, the staff is unfriendly. The doorman there (on weekdays) was also a racist sneering at every coloured person who was staying at the hotel. The complimentary items which were suppose to be accorded to us arrived just as we were checking out from the hotel. I can guarantee that we will not stay here again. The Holiday Inn (May Fair), located about 25 meters away, is a better place to stay.



    I booked this Hotel in January 2003 as a five star luxury hotel. It was part of a romantic weekend theatre break for my wifes birthday. As it is expensive to fly from the Isle of Man the cost of the hotel was not and issue, I wanted a top hotel. What we got was a good-sized but very dated and tired room with an awful view of a very industrial looking area or yard. The fabric of the room was much worn with the furniture resembling the contents of a back street second hand furniture store. The small bathroom had a shower over the bath with a simple curtain. The sink was badly chipped and on the last night the extractor fan stuck on, so we were kept awake by the noise of the fan whirring away. The leisure complex was small and again the pool was past its best. Public areas including the restaurants were good and the staff helpful, polite and accommodating, allowing us to check into our room well before our allotted time. The buffet style full English breakfast was excellent although expensive, we did not eat in the hotel other than breakfast so cannot comment on the other food, I would guess it would be of a similarly high standard. The mini-bar prices were extortionate and I find it hard to believe anyone would pay the prices they ask, being inflated three or four times the normal shop price. This hotel struck me as a dull shadow of its former self. The public areas were adorned with photographs of famous people, many of whom had stayed in the hotel; I would be very surprised if they stayed there now. To round off our break the hotel charged my credit card, the details of which they insist on taking when you book in. It would seem that someone had managed to charge a continental breakfast to our room. This was refunded after I had made a number of telephone calls and they had investigated the matter, admitting that a mistake had been made. This hotel is desperately in need of refurbishment; I certainly would not stay there again in its present condition.

    TripAdvisor Reviews The May Fair Hotel London

    4.00 of 5 stars Excellent

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    Traveler Photos The May Fair Hotel London

    London, United Kingdom