Radisson Hotel at Cross Keys

Address: 5100 Falls Rd, Baltimore, Maryland, 21210-1935, United States | 3 star hotel
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This 3 star hotel, located in the Cross Keys area of Baltimore, is near Cylburn Arboretum, The Store, Ltd, Ruth Shaw, and Something Else.
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          Historical Traveler Reviews Radisson Hotel at Cross Keys Baltimore

          Very impressed


          We were very impressed with this hotel!

          First of all, the hotel staff was extremely helpful and accomodating. The room was clean and nice. We loved the area of the hotel. It's located in a quiet residential area but only a few minutes drive to the inner harbor.

          The parking was free which was big plus and the free shuttle service was GREAT! Every 3 hours the shuttle makes trips to the inner harbor to drop off and pick up guests (there's another one that goes to the area hospitals). A few times we asked the driver if he could take us to the harbor and pick us up at times that were more convenient for us and he did! This was very convenient because if you take your car to the harbor you have to deal with parking and it could get expensive.

          We loved that the hotel is in its own little village with nice shopping right on location. On Tuesdays bet. 10:00 am and 2:00 pm they had a farmer's market. We bought so many fruits and vegetables and everything was DELICIOUS!

          Decent enough.


          I stayed at the Radisson (Cross Key) in Baltimore in July of 2005. I found the hotel to be pleasant enough. My room was clean. The beds were comfortable - and there were plenty of blankets and towels.

          I do have a few "complaints" though. I specifically requested a non-smoking room. While walking to my "non-smoking" room, I noticed that some rooms clearly had non-smoking signs on them. When I reached my particular wing, I noticed that these non-smoking signs disappeared. My room seemed to be non-smoking. I didn't see ashtrays. I didn't smell smoke - but that was because of some kind of deodorizer that had been sprayed in there. My complaint is that the wing allowed smoking. Other than my first night, I could very distinctly smell cigarette smoke coming into my room. Maybe it was through the vents - I'm not sure. But when you wake up at 7:30 am and it smells like someone is smoking in the room with you, it's not pleasant. If you stay at this hotel, and you want a non-smoking room, you should request to be on the non-smoking "wing".

          My only other complaints were relatively minor. One is that there were not a lot of TV channels. The other is that there was no continental breakfasts included with the hotel stay. I would have expected continental breakfast because this hotel is not cheap.

          The hotel was very convenient to Inner Harbor. I could drive there in about 10 minutes. The hotel also has a free shuttle to Inner Harbor, but I did not use that service. I found parking in Inner Harbor for $10 a day as long as you arrived before 10:00 am.

          Okay, but won't stay again.


          The hotel is average, the junior suite was okay, not great. The hotel is renovating some rooms, but still has a long way to go. I loved the area though, off the beaten track on Falls Road, easy access to I83, Starbucks, Whole Foods and Smith & Hawken north on Falls Road in a renovated mill (very nice). Neat area to explore on foot if the weather was better, beautiful homes, however it was extremely humid with thunderstorms; not a good time for a leisurely stroll outside. We travel to Baltimore a lot due to son in college there. We tried this area after many times at Inner Harbor and Fells Point. Honestly....will go back to Inner Harbor next time! This just wasn't worth visiting again.

          Not so bad


          For the price that you pay it's not a bad hotel. It had everything I needed, including a gym. The bed was comfortable and room quite 'roomie'. The bathroom was clean, though the toilet tissue holder made it impossible to use (had to take the roll off myself).

          On the downside...the cleaning service took a long time. I was gone all morning and most of the early afternoon and they still hadn't arrived. I was all set to hang out in my room when they knocked on the door. I couldn't be bothered.

          Free parking was great, didn't use the shuttle service but could guess it'd be handy.

          This is a decent hotel in a decent spot (love the ability to shop).

          A good deal at Cross Keys


          My wife and I stayed at the Radisson at Cross Keys for two nights, December 10 and 11, 2004. We found the staff to be extremely pleasant and welcoming. The two people at the front desk at check-in were very personable and helpful. Our room on the fourth floor was well-appointed and clean. The bedroom was spacious and nicely furnished. The bathroom was small, but that was a minor point. We had dinner at the hotel restaurant. The food was good, but was a little on the costly side. Cocktails can be especially costly -- $10.50 for an ordinary manhattan. Each time we encountered a hotel employee we were greeted and almost always asked if everything was all right. As we were leaving, everyone wished us well. Even the person sweeping the outside walkway wished us a safe trip home and said that she hoped we had a Merry Christmas. At the time I booked the room, the best rate I could get was $115 per night. Later, I went back to the Radisson website and noticed a senior citizens rate (for those 50 and older) for $85. I called the Radisson reservation number and they gave me the reduced rate. This reduced rate also promised an upgrade to the best room available at the time of check in. When I requested the upgrade, the desk clerk said she would be happy to check to see what was available and then gave me the choice of several rooms. Not knowing the difference in the rooms, she suggested a king room on the fourth floor. The free parking and shuttle service is a huge bonus. We will definitely stay here again.

          Great Service, Locationa, and overall stay


          My husband and I stayed at this hotel from 10/21-10/25 with our two children 4 and 2 months. The service was great all of the employees of the hotel were very helpful and attentive. They all seemed to want to make our stay as comfortable as possible. The maid service even asked us if there was anything extra she could do for us. The room was huge King bed with pull out sofa, mini bar, microwave and fridge. We also requested a crib which was delivered to our room within 5 min. of our arrival to our room. The location was great in an upscale and private community...when pulling into the grounds you would never even know a hotel was there. The shower drain was very slow but the maid had it fixed that same day. When initially turning on the air conditioning it was loud but the noise went away. The free parking garage was also a nice touch...this was a very quite and cozy hotel. Within 5-6min of downtown inner harbor and Towson both of which are great locations to find restraunts.

          Overall we enjoyed our stay!


          The location of our six night stay in Baltimore was determined by the site of conference that we were attending.

          We felt very comfortable in this large city with the hotel being in a gated community with security.

          The outdoor surroundings at the pool area were beautiful and the greenery was unexpected.

          Our room was pleasant and comfortable.

          High speed internet connection option at $5 per day was appreciated, and I although I had a bit of trouble connecting at first, the Wayport information card on the desk allowed me to call and get things up and running quickly.

          We did have to ask for a guest directory and phone book as there wasn't either in the room when we arrived. These were provided quickly after our request.

          We had a fridge in our room. The first one froze our food on the lowest setting, but was replaced quickly on request.

          Our trip was on a tight budget, so we tried to utilize the fridge for groceries rather than eat too many meals in restaurants. I was surprised that there wasn't even a convenience store within walking distance to purchase groceries. In the end the $25 cab fare to a grocery store and additional $10 per night for the fridge likely offset any savings and actually cost us more. We'll remember that lesson for our next hotel stay!

          The swimming area was very nice and you would never guess that you were in the middle of a city of millions of people. The lifeguards often seemed more involved in visiting with friends than watching the kids. The pool was also unheated. This was okay on a sweltering afternoon, but we didn't get as much use of the pool as we would have liked because often it was just too cold.

          The shuttle service was appreciated. Depending on who the driver was, the level of service varied. One driver was more than willing to take you wherever you needed to go for a tip (we were taken to the train station after checkout) at our convenience. The other driver was more rigid (sticking to the set times and drop off point even if you were the only passengers) and seemed to view the trips as an inconvenience to him.

          We were glad to have taken a taxi from the airport to the hotel -- the airport shuttle would have been more expensive and this hotel is one of the last drop offs, so it would have been a very long ride. A person would have to keep this in mind if they were returning to the airport this way as they would have to leave long before the time they needed to be on site.

          The noise level from the hallway and adjacent room was too high. Maid service was in full swing on our floor by 6:30 am and it was difficult to sleep once they started. For two nights we had a noisy couple in the room next to us. Their noisy lovemaking at 11 pm, 3 am, and 6 am came through the wall so clearly that they may as well have been in our room. This was a disturbing thing to have to try to explain to my 7 year old child.

          We didn't actually eat in the Crossroads Restaurant, so I can't comment on the menu and pricing. We did have room service our last morning and this worked well -- one omelete with an extra order of toast fed my daughter, my mother, and myself. In the restaurant we would have felt pressured to order thee separate meals even though we are all light eaters.

          We avoided the shopping area because there was a lot of construction work taking place.

          Desk staff were courteous and knowledgeable.

          We did have to have our keys reactivated many times which was an annoyance because we made so many trips back and forth from the third floor to the lobby.

          I expected the business services to be provided in a better manner. You can send a fax from the front desk, but in the end I chose not to because I would like to have been at a machine myself sending confidential information. If you have your own postage you can drop a letter off at the desk to be mailed . . . I don't normally travel with stamps! Courier service wasn't very customer friendly either -- I wanted to send something that didn't fit in the envelopes (you have to go down to the parking garage to get an envelope and then leave your package in a drop box there -- not a way that I would choose to send confidential information) and was told I'd have to look after figuring it out for myself. In the end I managed to find one of the stores willing to give me a small packing box.

          The shuttle driver was taking us to the train station and I wanted to stop at the post office on the way to mail this package. He had another passenger that he was taking to work (I'm assuming someone who lives in the area or perhaps a long term hotel guest) and didn't have time. He did offer to take it to the post office and look after the mailing himself once he was done with his drop offs. We were on our way out of the city and needed to be rid of this box of conference material so that we could manage our luggage, so even though I felt a bit uncomfortable, I left the package with him.

          Doug received a $40 tip -- this was to cover the trip to the train station, the cost of mailing, and the service of making the mailing arrangements. The package arrived safe and sound and I was relieved that Doug was true to his word. He was the friendly shuttle driver by the way!

          I know from speaking with the organizers of our conference that the staff were friendly, helpful, and accommodated all of the "odd" requests that were made of them. The meals served were also very nice.

          So -- my biggest complaint is the noise level, but I would go back because overall this was a good stay!

          Some glitches, but a good stay.


          My son and I stayed here for two nights this past week on a successful Priceline bid. While the hotel seems to have been renovated, I can't say our stay was without problems. However, I will say that there was no attitude problem with the staff; they were all eager to please and make things 'right'.

          I had faxed the hotel a week prior to our stay to inform them that it would be an asthmatic teenage son and I. I therefore requested two beds and a non-smoking room for medical reasons. When we arrived at about 4pm, the clerk first wanted to give a king room. Then my son stepped up to the counter and I pointed out that I needed two beds and mentioned the fax. She said that there weren't any rooms with two beds available but we could have a cot and a queen bed. I said it would be fine as long as it was non-smoking. She immediately used a walkie talkie to tell maintenance to bring the bed up to the room. He was waiting at the door when I got there. I opened the door, peeked in and noticed that there were two beds in a very large room. Upon entering I noticed two things: there already was a cot in the room and there also were items that indicated the room was already occupied. I used the phone to call down and inform the desk; the clerk had me come downstairs. I went downstairs and received keys to another room. Upon entering the elevator again, I commented to one of the employees that I wasn't having a good start to my stay (in a very nice way). Apparently she was one of the managers and offered to buy us breakfast the next day for our trouble. I met my son up on the third floor and we headed down to the room. (It was a long way, but that's okay!). Again, the bed made it before we did! However, I noticed that there was no 'no smoking' indicator on the door and the corridor did have a smoke odor. So I again called downstairs from the room and explained that the room did not appear to be non-smoking. I was again told to come back to the desk. When I got there, a different person than the one I spoke to on the phone helped me. She explained that the entire (third) floor had been made non-smoking (due to so many requests) but all the door signs had not been changed. I had my doubts about that (due to the odor) but went right back to the room.

          The hotel is attached to a cute little shopping area. I visited it while my son investigated dinner and relaxed. It turns out that the hotel has a free shuttle down to the Inner Harbor area and also to some local hospitals. We took the shuttle to the Inner Harbor for dinner. The driver indicated that there are some very unsafe areas in Baltimore, particularly on one side of Johns Hopkins Hospital. The Inner Harbor area had quite a few restaurants including a Hard Rock and a Cheesecake Factory. We ate at the Hard Rock; no problem getting in on a Thursday night without reservation (no wait). It was the typical Hard Rock food and noise. Took the hotel shuttle back (in to the Inner Harbor at 6:30 p.m. and return at 10:00 p.m., no choice in times). It is about a 20 minute drive depending on the traffic. The shuttle is a great convenience!

          That night my son just could not get comfortable on that roll a way cot (looked like a twin bed) and said that springs were sticking in his back. We also could smell smoke in the corridor and through the ventilation (air conditioning). Also, our room was right next to the delivery alley in which a truck sat with his back up 'beepers' on for long enough to serve as a very early alarm clock. Neither of us got much sleep that night. So the next morning after breakfast I approached the front desk and relayed our adventure in their hotel thus far and said we really needed two real beds as the cot just doesn't do it for a 17 year old like it would for a 5 year old. They were quite nice about it. She even said that another person had called about the noise of the truck. I also said that we needed to get to the college and couldn't sit and wait for a room to open up. They were quite gracious and said that if we packed everything up they would move it to a new room while we were out. I crossed my fingers and off we went!

          Upon our return I checked at the desk to find that we were now back up on the fourth floor. Before leaving the desk I confirmed that it was non-smoking. We held our breath as I opened the door to a very beautiful, spacious room with two queen beds. The view was horrid but we didn't care one bit.

          All the rooms we saw had the same bathroom with a separate vanity area outside it. It's a marble counter (or marble-like) which is dark like granite. It had a coffee make and coffee (no tea). It was clean. All the rooms were clean. The first room was on the fourth floor in the corner and was very large with some special features added. The second room (one queen) was the smallest room but decorated the same. The third room was quite large with a cathedral ceiling and a very nice living room chair and ottoman with a reading light just behind it. The tv is interactive (movies, check out, rent cds ($$$)) and also got HBO and quite a few other stations. There is internet access in the room (with your own computer) for a fee.

          The next morning I called up the bill and noticed that it was not correct. I called to the front desk and straightened it out.

          Parking was abundant and free. They were renovating the elevators during our stay. This made for only one elevator but we never had an very long wait for it.

          All in all, even though we had quite a few glitches in our stay, I did not leave as an unhappy customer. I didn't feel that the problems were due to being a Priceline guest. I felt that everyone sincerely wanted to help me and the attitude was gracious at all times.

          Attitudes need adjusting


          I came to Baltimore in hopes of combining some pleasure and some business. Someone had mentioned this hotel as someplace that is a little back from the inner city, some quaint shops and easy to get to. I was also looking at a facility to have a large business charity meeting.

          I found the hotel to be in a nice location, the shops even though under construction to be nice and the shop people very friendly.

          I wish I could say so about the hotel staff. They were rude and condescending. The room I had was nice but was lacking a few things, including a remote, and the bathroom light did not work. I called and asked for a replacement for the remote and for someone to install lightbulb.

          The first remote came, but did not work because it had no batteries. The lightbulb never came. Nor did the second remote. ( Normally I could care about a remote, but I recently had surgery and walking was not the easiest for me Plus many of my clients are elderly). The breakfast I ordered never came, and to finsh the horrendous stay, when I tried to internet connection, it did not work - the front desk attendent said she knew nothing about the internet service and to call back later when someone else might help. I did and was told by another rude person said he could not help but to call the Waypoint people and hungup. Who are the Waypoint people and what is their number.

          I have noticed this trent in Radisson's lately. Stay away from this one.

          The manager was not available to speak with - so they lost the opportunity to discuss a large banquest with me and lost over $30,000.

          Sorry Radisoon. -

          Perfect hotel for Johns Hopkins


          I had to spend some time in Baltimore to take my child to Johns Hopkins for major surgery. I cannot tell you how gracious the staff were and how comfortable and cheerful my accommodations were. This was an extremely stressful time for my family, and the hotel staff were so sensitive to our needs. We even had a complimentary shuttle to and from the children's center. I learned that the hotel will be undergoing renovations soon, which is nice. The location was perfect and very safe, with some great shops. Thank you, Radisson. I hope when we return it will be for leisure.

          TripAdvisor Reviews Radisson Hotel at Cross Keys Baltimore

          4.00 of 5 stars Excellent

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