Radisson Ambassador Plaza Hotel & Casino San Juan

Address: 1369 Ashford Ave., San Juan, 00907, Puerto Rico | 4 star hotel
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This 4 star hotel, located in the Condado/Santurce area of San Juan, is near Condado Beach, Plaza de Armas, Ashford Avenue, and Bellas Artes.
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      TravelPod Member ReviewsRadisson Ambassador Plaza Hotel & Casino San Juan

      Reviewed by leon2n

      Great Hotel

      Reviewed May 5, 2011
      by (1 review) , United States Flag of United States

      Outstanding serve and location

      This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

      Reviewed by vegasv


      Reviewed Dec 17, 2010
      by (1 review) , United States Flag of United States

      I would definitely recommend this hotel. It is not as luxurious as some of the other hotels we've stayed at, but it more than made up with it with all of the amenities. Free internet is a must, and free breakfast was nice too. 90% of the room is very very nice. There were some older things, but I would still give this hotel a 9.9 out of 10. For our purposes, and the rice, this hotel was perfect.

      This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

      Historical Traveler Reviews Radisson Ambassador Plaza Hotel & Casino San Juan

      Great Hotel


      I went over to PR for a week for a bit of relaxation and shopping. This is not the first time visiting puerto rico, but it was the first time I visited the Radisson. I must say that checking in was a breeze...the room was well worth my money and the casino was really bustling at times. If you dont like to smoke however try to go in the afternoon when there's not much people. Although the pool area was not really as big--why would anyone care to go to a pool? This is puerto rico!! I found that the "Information" counter was GREAT!! As they helped with tips on what bus to take..etc...by the way the local bus stop was only a walk away---and cost only 50 cents or so to go to the mall--or Old San Juan or wherever. That sure beat taking a taxi (although the taxi is faster). There were also many fast food & local restaurants within walking distance...such as Subway, Burger King, Pizza..and numerous other restaurants that serve local food. The hotel staff even provided (suprised) us with a mini refridgerater the next day on THEM--which was very nice on their behalf. The room I stayed in was standard but while I was there--they were working on another suite perhaps. My time spent there was really wonderful and I hope to go back again soon, and I hope everyone has found this review helpful :)

      Can't really not complain at all about the hotel...


      Travel - October, 2003.I read several mixed reviews about this hotel & decided to take my chances b/c I got a great price thru Priceline. Upon arrival we were greeted by a very friendly staff member who promptly checked us in and gave us 2 free drink tickets. Our room was big, very clean and had all the conveniences you expect from a major hotel - cable, phones with multiple lines, internet access via tv, blow dryer, iron & ironing board, a nice sized closet and a very comfortable king size bed. Our bedsheets and towels were also very clean and fresh. The room had plenty of mirrors which is nice when more than one person is getting ready at the same time. The housekeepers were great - complied with our speccific room requests & were also friendly. The casino gave me 2 wins so I can't complain there either. It was always full with free drinks and snacks by friendly waitresses. However a few times we had to wait for machines b/c there were LOTS of people there but that was fun too - we hung out at the bar or listened to the live music. The front desk staff was gracious in providing directions and detailed maps. The $8 dollar per DAY (no matter how many times you come and go) parking fee was very reasonable for a casino in an area that gets so much business. Their pool was a nice size and the jacuzzi was warm - however, there were no staff members up there for drinks - there was a phone we could use to call for them. The hotel is being renovated at this time so there was a little noise from 10-6 but I was out and about all day so it didn't bother me. Call ahead on that if you require absolute silence. The room we had was 333 and I am guessing that #'s 331-335 are above the restaurant because you could sometimes hear the kitchen noise - that didn't bother me either b/c they close early. Also the balcony in that specific room is enclosed by a wall not a rail like other rooms. Maybe that is the room set aside for priceline/discounted buyers. I didnt mind much b/c all the balconies there face another hotel and I wasnt in PR to hang out on the balcony.I do NOT recommend either of the two restaurants and I cannot emphasize that enough. They were both very disappointing. There are many, many places to choose from right outside the hotel that I suggest you please look into. I don't mind paying for good food but La Scala was pricey and the food was worse than something out of a microwave. I had fried Veal Scallopine. Ever haerd of it? Me either. At Daphnes the waiter was wonderful!!! However the food was JUST wrong - and a restaurant that can ruin a BLT and a Grilled Cheese sandwich doesn't know much about cooking fast food for Americans. Go to BK on the corner if you just want to eat and run. Lastly the checkout was prompt, the bill was correct and the stay was all in all pretty good. I'm glad I took the chance.P.S. Don't forget that they are renovating - that could affect many different things upon your arrival. Call ahead, I recommend it.

      Was worth the money. Would stay again...


      Living close to Atlantic City, I have stayed at many different hotel/casinos. I have learned that the general quality of hotel in Puerto Rico is just not the same no matter where you stay. However, this for me is ok because I do not visit Puerto Rico for the hotel stay. I go to see the beauty and life in Puerto Rico. For a hotel to pass my aproval, it must have 3 things.

      1) Cleanliness- This means clean linens, room, hotel, & staff.

      2)Accomedating Staff 3)Location

      The Radisson Ambassador passed all 3 things in my experience. The only thing as far as cleanliness that I didn't aprove of was minor mildew in the shower. Other than that, the linens were obviously fresh and clean which is a plus for me. The staff was great...dont forget to give a few dollars to valet, they were supurb! Location is in the Condado. = ) Hope this helps..

      Reasonable rates, friendly staff, convenient location


      This was a nice hotel to stay at in San Juan - fairly central in the Condado area, short walk to a nice beach and a quick cab ride to Old San Juan. While it is a pretty big place, one thing I liked is that is was fairly laid back (however, I was also there in low season). The staff was extremely friendly as well. My room was spacious - not much of a view, but comfortable and very clean. Rooftop pool was fine and nearly deserted most of the time. If you are looking for a real luxury resort hotel, this will probably disappoint you, but it is a good full-service hotel that is well-located so it should satisfy most people. Another bonus was the really cheap overnight parking - we rented a car for 2 days and loved the fact that we only had to pay $8.

      Average accomodations but wonderful staff


      Stayed for 4 nights at the Ambassador on Ashford Ave and had no major problems at all. It is in a relatively easy location to get to if you're driving and valet/overnight parking is only $8! The staff is very courteous and helpful. The front desk gave me easy directions to almost all of my destinations outside of San Juan. The room was a nice size for two people (king bed). The bathroom was very clean, but the shower was a bit weak. There was one problem with my door not wanting to close all of the way; told the front desk and it was fixed immediately and with apologies. Great service again. I wasn't impressed by the pool area, but why would you swim in a pool when the ocean in right there?! Getting to the beach is not a big deal, but I can understand how most lazy americans may not want to walk the short distance. The casino is loud and busy, but that's what makes it so fun.

      The payout is supposedly one of the highest in PR. May not be the most luxurious hotel in PR, but if you want to be pampered and spend your whole vacation at a hotel, this should not be your choice. Otherwise, a pretty average place to stay.



      I stayed in the hotel and it was God awful! I actually spent on night there and decided I couldn't stay there and moved to the Marriott next door, which I'm glad I did cause it was fabulous. The rooms at the Radisson smelled. There was no safety deposit box in the room they were behind the front desk. The pool was on the roof and there was nobody to bring you drinks. You didn't have easy access to the beach and when you go there was nobody to bring you a chair. The level of service here was not up to my standards and I would never return to this hotel. But I loved Puerto Rico!

      Glad I read the good reviews


      I was happy with this hotel. Staff was very friendly and helpful.

      Breakfast was included, and had a good variety of foods, but the hours were strictly enforced - 6:30 AM to 9:30 - at 9:30 they immediately clean up, so if you want to sleep late, this service may not be useful to you. We also weren't able to take advantage of the nightly appetizers as they were served from 5:30 to 8:30 so no idea how they were. We also had the nightly turn down service, with 2 chocolate coins and an airline bottle of Puerto Rico's wonderful Don Q, but they forgot us the last night. The bathroom was a bit old fashioned but roomy. and had nice, large, fluffy towels and tons of toiletries to use as well.

      We also found a better deal on the hotel's actual website than through discount sites, believe it or not. We paid $159 a night, but parking each day cost $8, so be aware of that as well. I would for sure stay here again if I had the money to spend!

      For The Business Traveler


      For the exhausted business traveler, the Ambassador level is ideal. The Ambassador Club provides pre-business day fruits, pasteries, juices and coffees. At the end of a long day, there are hot and cold hors d'ouvers and an honor bar. The rooms are well set up, with desks, easy chair, and comfortable bed. Ashford Avenue is a safe place to stroll once the sun is down and the air cools as long as you watch out for joggers, cyclists and in-line skaters. The downside is that you are a block from the beach, the pool is small and on the roof, and the casino is way too noisy. None of that should matter much for the business traveler.

      Enjoyed my stay


      Me and my husband went to San Juan for sort of a honeymoon last August/Sept 2002. Flew down on Jetblue. Flight was good. Got a taxi easily paid about 18 to go to Condado. I was happy we were not gypped!! Only problem with the Radisson was they gave us a room with a double when we wanted a king but then we got upgraded to a Club room which was great. The next problem was that since it was the off season there was no night bellhop. Other than that everything was great. The staff was wonderful. We had a complimentary breakfast in the hotel's restaurant. Had Alto Grande coffee in the hotel room fridge and the room was kept clean. A little small and the cable should be updated. The bathroom was good and the water pressure was very good. The pool was fine and I was happy especially for the price!! Had balcony also. Hotel was safe had good food at good prices, near the bus, which was 25 cents. Took it everywhere!! Near Walgreen's Pizzza Hut, Citibank, Subways other restaurants. Loved Old San Juan!! Loved my stay would stay here again. The more epxensive rooms are worth it!!!

      Bad Experience at reception desk


      I booked a suite on line,but when I checked in , I was assigned a room instead, until I complained to people at the front desk. Look like they love to play tricks and rip off customers.! Definitely not recommended this hotel !

      TripAdvisor Reviews Radisson Ambassador Plaza Hotel & Casino San Juan

      3.00 of 5 stars Good

      Travel Blogs from San Juan


      A travel blog entry by kathandsheila on Nov 24, 2011

      47 photos

      ... and government employ a large sector, although the island is in no way close to producing enough food- most comes from the USA.

      Despite the fact that there were 1200 murders last year the island feels safe and Puerto Ricans are very hospitable and considerate; they have amazing patience in heavy traffic, in long slow queues and with ...

      I wanna take you on a gay cruise

      A travel blog entry by endolicious on Mar 26, 2011

      48 photos

      ... delights that looked like they had been provided by the home economics class at the local high school. One bite revealed that they were more likely from the local kindergarten.
      Did I mention that I'm a ***** in the morning before I get my eggs and coffee? Any smiles you see are merely a thinly plastered veneer over a deeply swirling core of evil. Heath is even worse - make one wrong move around him and he'll blow your legs off like a landmine in Afghanistan. As we were rushing to ...

      Christmas is almost here!!!

      A travel blog entry by dbkay on Dec 16, 2010

      5 comments, 73 photos

      ... the high school classes to get their candies. A great time was had by all....and by 3:00 we definitely needed some sustenance from BB's!

      On November 7th I participated in an island triathlon as part ...