Radisson Hotel JFK Airport
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Historical Traveler Reviews Radisson Hotel JFK Airport Jamaica
Thank God I Didn't Pay!
Our American Airline flight home from a short break in NYC was overbooked, so my girlfriend and I volunteered to stand down so others could go home, once we got on the "death-shuttle" to this hotel, i was beginning to worry that we might not even make it to the front desk (not a good start then!). Got to check-in at 22:55, with vouchers for a room, breakfast, and dinner (thankyou very much AA!), found dinner stopped being served at 23:00, so my girlfriend went to get us a table whilst i checked in, or so i thought! A couple of minutes later she returned to me far from happy for 2 reasons; the gift shop (which sold lighters, and she's a smoker so needed a cigarette having not had for 6+hrs) had decided to close early, and she was also told by a very rude member of staff that it was 5 to 11, yet the restuarant had closed, and the chef was sat down eating something, yet he still agreed they stopped serving food at 11. The man behind reception then gave us a cookie each, whilst he went and "sorted something". Over half an hour later we were eventually given some breaded chicken bits, and a few chips, yet told by a woman (who had decided to ring her manager and complain about the guests who had caused them this hassle of having to do their job, with just her back turned) that the voucher was only for $20 and we would have to pay the extra. Considering we weren't asked if there was anything we would like, or even shown a menu, this just added to the grief, so we decided to take a small parcel of this food to our room and let others, who had arrived a little bit later, have as well, as we had an early flight and needed sleep. A few hours later our misery continued as my girlfriend attempted to have a bath, yet the plug refused to remain in the plughole, thereby allowing all the water, she was trying to put into the bath, to escape. One positive though was checking out was quick and easy. When the shuttle arrived to take us back to JFK, the driver could not understand that we didn't have any luggage (as it was on it's way home!) and then proceded to drive rather eractically on the short trip to the terminal, one minute trying to emulate Michael Schumacher, the next driving like an 80yo pensioner!
Average 3 star hotel in residential area
This doubletree hotle is close to JFK and that's it!! Its in Queens neighborhood surrounded by residential houses, very far from any commercial or shopping area, no restaurants nearby, and far from Manhattan (about 15 miles). The hotel check-in is easy, staff is friendly, rooms are very big and comfortable, and shuttle bus to JFK runs every 30 minutes. You get two chocalate chip cookies upon check-in but that's it.
However, conceirge has rude NY attitude and housekeeping is below par. When we checked in, left over food was on the floor in the hallway next to our room for 2 days and our room was not entirely cleaned. Getting to Manhattan takes about 1 hour via bus stop to Jamaica station, then transfer to E train. Buy a 1 day pass fro $7 to ride subway and bus alll day. I would not stay here again b/c of the distance from Manhattan, poor hotel service, and poor neighborhood.
Average Airport Hotel
This was an average hotel with an airport shuttle service that was fairly frequent. The room was adequate and spacious. The room was also clean and provided excellent views of landing flights at JFK. It is very convenient for the airport, though I wouldn't venture out too late at night in the local area.
Will not stay there again
Planned to be in Manhattan from Oct 28 to Nov3 but most available hotels had a price hike on Oct 28 so decided to stay one night in Doubletree JFK.
I was early (10am) and they willingly gave me an available room on 3rd floor. However, there was a problem with the lock and have to trouble security guard to open the door. The telephone is also not working. Before I left for Manhattan, I requested for a room change at the frontdesk. I returned at around 10pm and the frontdesk clearly did not process my request. They were booked out and managed to give me another room on 2nd floor (where all the conference rooms were located and there were lots of cleaning activities in the hallway at 10pm! Extremely noisy.). Another security guard, this big crazy black fella who was unwilling to stop chatting with the doorman, escorted me to my original room since there is a problem with the lock. He requested for my id in a very rude manner and made all sorts of remarks that there are no reason that the lock should not be working. I challenged to say that even if I showed him my id now, how would he know that this is indeed my room, all he can proof is I have my own id. So it is meaningless. He should have checked when we were all in the frontdesk. He was very unhappy and said just to show him his id and he will check with the frontdesk. It followed by other uncalled-for remarks. It was just a very bad experience. I will never stay in Doubletree JFK again.
Not as bad as previous reviews!
Well, after reading the prior reviews, I was extremely reluctant to book this hotel, but I just needed a room for the night near JFK. Boy was I pleasantly surprised! I'm not sure if they read the reviews, but the hotel was nothing like I thought it was going to be! The front desk was very helpful, even down to suggesting a restaurant in the area. The room was great! The sheets were nice and clean, bed was comfortable and the room looked really nice. The bathroom walls and bathtub looked like it should have been updated and there were a few more cosmetic problems in the bathroom, but it was otherwise fine. There was a slight problem. My friend called before 11pm to room service and just asked for some flatware and they said they would bring it right up. 15-20 minutes later, there was still no room service. So she called back down and they said that room service was closed (why didn't they just say that it was closing the first time?). The front desk said to come downstairs to get the flatware, which she did and had no other problems. That situation was a little annoying, but it was not a dealbreaker. I thought it was a great room for the price and for the location! I would stay here again based on my experience!
Good airport hotel
The room was lovely, and I was very impressed with the free WiFi...even better than the warm chocolate chip cookie you get on checking in!
For an airport hotel, it was good value.
OK in a pinch but Do NOT pay for the breakfast
After leaving our original hotel, the Fairfield Inn, due to their lying about the ability to leave ny car in their lot while on vacation, we wound up here.
Got a rate of $184 plus tax...($213 total) and we can park for 2 weeks.
First room VERY smoky. While checking in, the first agent said, "no rooms, you have to wait" and walked away leaving me waiting 10 minutes. Finally a manager asked if I was being helped, I said no, "xxxx was checking me in but she walked away 10 mintues ago..."
Finally got a room that didn't stink. Called for a rubber tub mat. Three times. Over one hour! Unacceptable! Finally someone called back and said they ran out.
I actualy gave a list of issues to the desk manager later in the evening. He called about 15 minutes later and said, we would like to buy you breakfast. Mom and I said ok.
Thank goodness it was free....it is horrible. In fact, I think many guests think it is free.....only buffet. Food very cold, the only good thing was the coffee. And the cookies!
In summary, the place was clean enough (could be much better with the details but passable), the beds were great, just be careful-some ot the springs kind of stick out of the edges. Some of the staff are genuinely nice, but some need to go to hospitality 101!
They did help us when no other property would and I am a Hilton HHonors Nothing, so that was nice. And the cookies were great!
A disastrous WE at Doubletree
First our room has no AC. I called front desk and complained about it and they told us to give it time and it will get cooler. I left for lunch and came back 3 hours later the room was still hot. I called the front desk again and I was told they were checking on it. Before heading out for my first NYC excursion, I decided to pay front desk a visit. This time thinking either they give me another room or I was going to check into another hotel. They came up with an excuse that their mechanic could not fix the problem but they did not bother to tell me. I finally got another room and got no luggage moving assistant offer. The story was not end here. After my first trip to NYC, I bought two pair of shoes. I took out the first pair and used it on the 2nd day. The 2nd pair was still in box in the shopping bag. When I came back on the 2nd day, the new shoes and the shopping bag were missing. I reported to the hotel management and they filed the missing report with my receipt included. The 4th day I checked out and business as usual. I mentioned about my missing shoes report and the front desk told me that Doubletree Management will come back to me later. I left the hotel with a business card with no written apology or copy of the report from the hotel. Based on this experiment, I strongly suggest to traveler who has interest to stay at this hotel to reconsider somewhere else.
By the way, I did not mention the AC unit is a very loud local unit by the window with thermostat on the wall. It either runs on full blast or dead stop. It only gives the feeling of central air by the look of the thermostat on the wall. Worse, fan speed can not be controlled so you are either freeze up or sweating hot in the room. The bath room is very cramp with MOLDED tiles.
Not Worth the Trip, Travelers to Las Vegas
The hotel just changed names, from the Raddison to Double Tree. This may explain a few things. We did receive the complementary cookies upon check in, but the front desk staff appeared to be ready to call it a day. Meaning tired and disinterested in a one-on-one client involvement. The man who took our bags to our room was most pleasant and helpful.
Even though the bed was comfortable the room was not up to the level of standards you would expect of a Raddison or Double Tree. When you are paying over $150. per night, it's the simple things that matter sometimes. There was no toilet paper roll, just the roll. No facial tissues or alarm clock. You needed to call the front desk for a wake up call. Carpeting stained and shreaded in spots. The air conditioning in the room was noisey and there was none on the floors or in the elevators. Apparantly they were cutting back.
When I originally booked the hotel, I noticed there was a restaurant listed as on premises. This "restaurant" is only a glorified coffee shop. I knew why there was only one waitress on duty, because of the excessive prices, very few people were there. $15.00 hamburgers and $30.00 steaks would be a menu item at a Ritz not a coffee shop at an airport hotel. Most of the conversations I overheard were from people asking for pizza and Chinese take out.
Then breakfast the next morning was a $14.95 per person buffet that consisted of eggs, hot and cold cereal, muffins, juice and coffee. Courtyard by Marriot has the exact same breakfast as complimentary. Very few people took advantage of this. Most just opted for just coffee and left. But being close to the airport, they had a captive audience.
My husband and I stayed there only one night, but I would not recommend this hotel. There are many more hotels in the general area that will give you the same amenities at a more reasonable price. The new management needs a wake-up call. People want great service, clean accommodations good value. This hotel is lacking. Find another place.
The cookie would actually bring me back.....to another Doubletree hote
My girlfriends and I set out for a fun night in Manahattan!! We flew in for just one night and thought it best to stay at a hotel at the airport--for more sleep time before departing the next day ;-). We had very pleasant staff to greet us: from the free shuttle at airport to hotel checkin. Our shuttle driver sent us off saying 'Have fun and go get your cookie', we had no idea what she meant. At the hotel front desk, there is a huge sign about 'the cookie'. My friend signed the registration card and was presented with three warm, individually packaged cookies. As we rode the elevator to the room, that was THE best hotel cookie I have ever had!!! But once we all got into the room, we were missing a key thing for summer time in NY.......AIR CONDITIONING. It was blowing, but blast warm air! We didn't have time to change rooms but we called for maintenance to repair it. They did arrive in a timely manner but the AC still did not work properly for our stay. As we prepared for our night out, a definite shower is needed to refresh, BUT it took almost 30mins for the hot water to kick in!!! Seriously! That was a delay I did not anticipate to encounter.
Once we returned from our evening in the city, we were able to get more warm, delicious chocolate chip walnut cookies!! YUM!!
The next morning, I looked for a comment card and did not find one right away. The free shuttle ran on schedule and we arrived at the airport in plenty of time. If I return and choose the stay at this hotel, it will be for the cookie, and only the cookie!!!
TripAdvisor Reviews Radisson Hotel JFK Airport Jamaica
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