Radisson Blu Es. Hotel, Roma
How has this hotel rated in the past?
Historical Traveler Reviews Radisson Blu Es. Hotel, Roma Rome
Beware of the restaurant! 143 euros rip-off /great fish though
1) 143 euros for 2 persons!!! 2 martinis + 2 starters +2 fishes + 2 coffes +complimentary cofffes
2) I hade made a reservation for the cheaper restaurant (ZEST) and only when I arrived (not on teh phone) I was told they only served dinner at Sette!!!
3) Menus have no price indicated!!!!!! Only the wine list indicates prices
4) Waiters are very attentive but lack any kind of experience you expect from a restaurant thta charges you a fortune
SUGGESTION: eat there when it's warm and you can sit by the pool, otherwise it's a waste of money (make sure u ask for such a table when you make the reservation or they might accomodate you near the rest rooms' entrance as they did with us!) ___________
Anyway the hotel is very beautiful! I'd suggest you only go there for a cocktail /aperitivo rather than for the crazily priced dinner!
For some time i've been watching the building and development of the Es Hotel. I can remember saying to myself that when it's all completed I would like to take my family and stay there. So when I got the opportunity this summer to mix a little business and pleasure I had no hesitation in booking my family and myself into The Es Hotel. My wife's only concern was that she is unable to speak any Italian, but I told her this wouldn't be a problem. Upon our arrival the first thing that hits you is the stunning reception area. They were having a bit of trouble with the computers, but this elegant lady came across and gave the young man a hand. To the surprise of my wife, Sara she spoke excellent English. (We later learned that her name was Teresa) and she quickly got us booked into our room. The following day I had several meeting to attend and was a little apprehensive about leaving Sara and the children alone all day, especially because I left her to deal with a slight problem with the room. My meetings ran for longer than expected and when I finally arrived back at the hotel I was expecting a frosty reception from my wife, but to my delight she was very pleased to see me and excited to tell me about her day. First she went down to reception to sort out the problem with the room. The girl on reception, Teresa recognised her from the day before and came across to see what see could do. When Sara explained the problem, Teresa was very professional and delt with the problem without any fuss. She then recommended places of interest and things for Sara and our children to do. (They had a great day) We are both very grateful to Teresa and the rest of the staff for making our trip so enjoyable. I found it disappointing to read some of the other reviews, we had no problems with any saff what so ever, they were all very nice and pleasent. We will certainly be returning we want to check out some more of the excellent restaurants recommended by Teresa.
Contemporary Chic at its Best!
If you're planning a trip to Rome and want to stay somewhere a little different, this is the place for you. Conveniently located close to the main railway station (don't worry, it's not noisy), the ES Hotel is Italian Chic at its best.
The minute you walk through the door, you leave the bustling and humid streets of Rome behind as a cool wave of 'contemporary style' washes over you. The clean design of the foyer instantly relaxes you and you are greeted by pleasant staff who wear smart and understated black uniforms.
Other reviews have commented on the poor service, but we received the best from the young team of staff. It's too easy to misinterpret the confident, stylish, image conscious manner of the Roman's for arogance and indifference. Just give them a chance and you'll see the Roman's are warm, friendly and always willing to help.
We found the rooms of the highest standard and very clean.
The only downside - the Hotel is of 5* standard but located in a 1* area. But don't let this put you off. The hotel is so close to the train station and Metro, it won't cause you a problem. Everywhere you travel you should keep your wits about you and you'll be safe.
We'll certainly return to the hotel with a difference!
Windows over Rome
Finally, Rome is daring something different. i was there over easter and i was highly impressed. it offers what it promises - itīs cool, itīs different, itīs daring and itīs beautiful. have recommended it to a few friends, who have been and who have indulged and loved it. try it, itīs worth it.
Fantastic service and surprising
i was looking for the the coolest and best and i found itfinally rome has a 5 star hotel with a contemporary framei recommend it to all global nomads
Es Hotel in Rome bad experience
My comment is consistent with what I have read i.e. it is just 5 star hotel meeting the criteria of rating in term of facility and nothing more!The reception service is appalling, especially the tan lady with the long curly hairs. On the first day, the hotel aircondition was out of order and nobody mentioned anything. Upon checking out, same issue on mini-bar where we were charged for drinks that we have not taken.A request at concierge for airline arrangement reply was "sorry - we don't have the number of the airline!". The chamber maid even opened our bedroom twice despite having a "do not disturb" sign on the door when we were in the room. May be good to put your expectation at 3 stars rating to avoid any disappointment. Then again, why bother to pay 5 star price?!
I have to agree with the reports about staff attitude at this hotel. Many (but not all ) of the reception staff were rude and sullen - i don't think they know the meaning of service with a smile!They managed to loose our key twice and totally ignored us plenty of times, prefering to answer the phone than deal with guests waiting! One receptionist told a bell boy to find a DVD for us because she was too tired and couldn't be bothered (my boyfriend speaks Italian) Having said that, our room was very nice - we were impressed with the remote control blind and the deep bath! The pool is the major benefit of this hotel and the roof top bar sells fab cocktails and sandwiches!
Fantastic to look at - Patchy Service
To start with, this hotel does look fab - take pics, your friends and family will be very impressed. If it is rated as a 5 star hotel for Style, then that would be accurate. In terms of International 5 * Service standards though, do not be fooled. It can be good, but very patchy. Read the reviews previous to this and read about the dark, curly haired female receptionist. I had two encounters with her - her contempt for the questions I asked and her general attitude were breathtakingly bad.
Some of the staff are very, very good though. However, you will note that in keeping with the look of the hotel, the staff are predominantly "model" types. I am not generalising or being intimidated by the style of the place - these people ARE chosen for their "look". The policy fits admirably with the aesthetic of the hotel, but unfortunately cannot be fully compatible with the ethos of the "best person for the job" and hence service definitely suffers.
Ok, now that the Service complaints are out of the way, there are a few other negatives. Don't expect to be able to borrow an Iron or Ironing board - they don't have them. This was a bit of a problem for me since I usually iron my clothes once I'm at a hotel as I find no matter how carefully I pack , my clothes are invariably creased. Again, the male receptionist I asked about this looked shocked at my request and simply suggested I used the in-house dry cleaning service (expensive).
Breakfast is expensive too. The "Full American" buffet breakfast is 31 Euros. Believe me - it is not worth it. Do not add 62 euros per day(for 2 of you) to your final bill for this.
The pool is great, but again beware. If you are accustomed to sight-seeing, chilling by the pool and generally treating the hotel as a luxury retreat from the hustle of the city, this may not be the hotel for you. 2 of the 3 days that we were there, the pool area had been converted to a function/reception area with DJ, canapes and drinks for either a business or private party by the early evening. It is not very relaxing to lie by a pool in your swimming gear while the beautiful people of Rome look disapprovingly smug really nearby. One of the days, they started this conversion of the pool area at about 4pm which scuppered a couple of hours of relaxing time by the pool on our last night.
On a positive note, don't be put off by the location or its proximity to Termini Station. If you're clever with your map-reading skills, you can walk to the Colisseum in about 7-8 minutes. The Termini Station entrance is almost right around the corner from the hotel and you can enter the Metro system through Termini. As a result, you can be at the Vatican via the Metro in about 10 minutes also. There are numerous restaurants nearby and the "seedy" area around Termini that many of the guide books refer to is NOT the side that the Hotel is on.
Overall, the hotel is a cool and reasonably refined place to stay. But it is easier to liken it to a hip new bar or club that has opened with rooms attached (albeit 230 of them). The Staff are more consistent with the type that staff a hip venue than a 5 star hotel, and as long as you realise that (and set your expectations accordingly) you could enjoy this hotel.
In summary, avoid the staff where possible and remember, the high prices are allowing access to an aesthetic experience rather than a price comparable "hotel" experience.
Es Hotel, Rome - Terrible service from receptionist.
Together with my wife and mother i recently took a trip to Rome,
together with my wife's sister who lives in Milan. We had booked two
nights in the new ES hotel in Rome and were impressed from what we had
seen on the web of this 5* hotel. We were lucky enough to get a
discounted rate due to the hotel being so new, and still not quite
finished. The walls in the corridor outside the bedrooms for example
were still being painted (without a wet paint sign) but with the
discount these things did not matter too much. The staff seemed to be
very much in training, but seemed pleasant enough in general and no
cause for complaint. However it wasn't until the second morning when we
attended breakfast things started going horribly wrong. We attended
breakfast at 9 and i belive breakfast should be served there until 10.
No tables were being prepared for further customers. no one was seating
anyone at the tables. We had to ask. When we did get seated, we had to
request they replaced the empty buffet dishes on three occasions and
even then they weren't all replenished. I asked for a breakfast plate
as none were out and was told to use a side plate. Upon asking for a
bigger plate was told they were all dirty and they would have to wash
them. I asked them to wash me a plate this was met with an bewildered
look as if we had asked them to move the earth. We gave up and went to
our rooms to pack as we had a train to catch to Florence. Then we met
the worst possible customer service i have ever experienced. On
reception the petite lady with the deep tan and long wavy hair gave the
worst rudest service i have ever ever ever experienced. When challenged
over incorrectly charged mini bar bills she moaned and groaned about
having to reprint the bills. She then tried serving another customer at
the same time. We explained we had a train to catch and she told us she
was quite capable of dealing with two sets of customers. Which she
clearly wasn't. She then deliberately meandered about being as slow as
possible with a face like a slapped arse and to top it all didn't give
my credit card back as we dashed out the doors. Eventually a bell boy
shouted down and managed to stop our taxi to give me my card. I have
only been brief in my description of her service. Her attitude was
incredulous and disgusting. The looks she gave and the rudeness of her,
almost had my wife in tears. I will never visit this hotel again and
would advise anyone else the same. TRULY AWFUL!
Modern Hotel with Great Pool (too bad about the service!)
Great modern hotel along the lines of Ian Schrager's Phillipe Starck designed hotels. The rooms tend to be small and box-like and the rooms across the courtyard stare straight in, but these are preferable to the rooms facing the train lines which can be noisy. There is a great pool on the roof... a must in summer in Rome. Despite thedesigner hotel, the service is appalling. It took about an hour to get as drink during lunch at the poolside restaurant, not to mention the very slow kitchen.
The reception staff were no better and could be very abrasive (maybe this is a Roman trait!?). The porters showed the obvious annoyance when we did not tip them for getting our luggage from a room about 20 feet away. The Hotel is not conveniently located, being away from the main shopping and restaurant area but if you can be bothered with the bad service, it is a good looking hotel.
TripAdvisor Reviews Radisson Blu Es. Hotel, Roma Rome
Travel Blogs from Rome
Monday, November 24, 2014
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