Radisson Blu Edwardian Sussex Hotel
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- Room service
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Historical Traveler Reviews Radisson Blu Edwardian Sussex Hotel London
A Great Hotel
This is a stylish hotel is situated in a quite road close to Oxford St.
The rooms are dark, masculine, stylish and very clean. I highly commend this hotel.
Shop around and you should get a deal for £65 - £75 and is worth it at this price.
I will definitely return to this hotel.
Mixed bag but still a stylish one
We stayed at this property for two weeks in the latter part of May. Upon checking in, one of the desk agents upgraded us to a larger room because she felt we would be more comfortable. I was glad that she did because our upgraded room was the perfect size for our stay. The hallways were narrow as others have stated and I think if two really healthy people tried to walk side by side, it just was NOT going to happen. I found the ice machine on the 4th floor and instead of ice buckets in the room, large plastic takeaway glasses were beside the machine so no complaints there.
The room itself was lovely. The refurbished bathroom was marble throughout and stocked with Gilchrist and Soames toiletries and fat white bathrobes. It was nicely appointed. The wardrobe had sliding doors which we did not like in the long run because the doors were awkward when moved back and forth but there was another chair near the wardrobe and a valet for a suit or jacket.
The narrow desk was initially cluttered with the television, phone, keyboard and tea service but we found storage for everything but the telephone so we were able to make the space we needed and presto! Our mini-bar was one of those weight-sensitive fridges which is always a pity when you wish to store things over a prolonged stay but more and more hotels are switching to these so we learned to only store. There was an oversized comfy leather chair which was fantastic to fall into after a long day of sightseeing and shopping.
The bed was phenomenally comfortable with lots of throw pillows and regular ones for sleep. It was a king with an unusual brown faux fur/orange velvet throw ... yes, those two colours are used to non-jarring effect here. It was a little bit of a narrow fit between the bed and the wall but that was not that bad after you figured out how to maneuver around.
The staff was pleasant, friendly and helpful. We never in two weeks had a difficult time with any of them. Our £139 nightly rate included full breakfast for two - a fact that we forgot until midway through our holiday. The desk agent adjusted our rate to reflect our missed breakfasts as well as discounted the remaining nights for the trouble which I thought was more than sufficient to guarantee our return to this hotel if the price is right. But when we DID make it downstairs for breakfast in the mornings, it was very nice indeed. There was a hot buffet bar (eggs, various meats, hot/cold cereal, fresh and dried fruits, and juices) with the offer for custom omelets and such.
The location was pretty good with less than two block walk to the tube and one block to Oxford Street. We did not have much of a view, looking out into the back of businesses but I reserved the room more for its location and value than what I could see outside my window.
There was some confusion with the Internet. When I made the reservation with one of the 800 representatives, I was told that there was free wi-fi throughout which is always a perk that we enjoy. Upon checking in, there was a fee to utilize it but they did clear up our specific problem as well as offer the use of their business centre with two computers on the 1.5 floor (if you stay here, it will make sense to you).
Overall this property was the value that we were looking for and whatever little bumps we had in the road were quickly and professionally addressed. We recommend this property despite its very few flaws and I stress again, very few.
Based on the other recent reviews this hotel seems to be a little hit & miss, however in my case an enormous hit.
Firstly brilliant price from lastminute.com, one of there 'secret hotels' at 99 GBP per night including tax for a delux double. This beat the expedia price of 130 GBP + tax.
So bearing in mind that my comments are based on the price I paid...
Arrival at the hotel: beautiful reception area, and my check-in was handled pefectly even though I'd prepaid through Lastminute.
My room was on the ground floor along a narrow corridor but this was forgotten once inside my room. Finally a hotel room in London with character, plus all the promised facilities, including a B & O Beovision1 television. Bathroom was a good size, properly cleaned and stocked with Gilchrist & Soames toiletries.
Throughout my stay all the staff were exactly how staff in this type of hotel should be, discrete. However when called on they sorted the single issue I had straight away, and were most helpful with my other requests.
Location is perfect if you like the shops, maybe a little too far if you are looking for the main sights or theatre going.
Would I stay here again? lets just say that fingers crossed next time I have to stay in London I'll be able to get the same deal, lovely though it is, I'm not sure I'd pay rack rate.
Small, nice staff, and vibrating room!
I can't agree more that this place is in a wonderful location! Right near Oxford Street shops and dining establishments, it's a shoppers and diners dream!
It is a small hotel, the hallways are narrow and when we walked into our first room i could barely turn around. High ceilings, but VERY cramped. It was on the first floor (almost right above reception) and there was a vibrating and whirring that kept repeating over and over again. Upon our call to reception, they came up and put is in the only other double room availible (on the 4th floor) and that was MUCH better. Low ceilings but a bigger room (not by much mind you but at least we didn't have to climb over each other to go to the loo!).
Staff was very nice and friendly. We got the room rate on lastminitue for a good price. I only wish the rooms were bigger, my fiancee and i are very used to botique hotels but this one just didn't hold a candle to others. And the pictures on the website are just a *tad* misleading. those rooms are nothing like the size on there!
....but how do I get around the bed?
On arrival at the four star Sussex hotel we where welcomed by an incomepetent receptionist who was unable to communicate with us in an appropraite way even though we share the same language, she didnt even have the knowledge that Northern Ireland exsisted as a country and our registration was a complete farce in which we finally had to write down the name of our country of origin. After the struggle of checking in, we had high hopes for our room due to our research on the hotel and observation of photos and descriptions from various websites including the Radisson Edwardian official site. What a let down we had in store!
The only possible way to get to the bathroom was to walk over the top of the bed as the gap at the foot of the bed was not a viable pathway.
It was possible to touch the headboard and the oppositing wall whilst lying in bed without strteching fully as this action would not of been possible. The remote control kept having strokes, the T.v which was described as a bang and olufsen (thinking new and modern) was old and second rate Nokia. We got room service when the porter came up with the tray he struggled to find somewhere to place the heavy tray, due to the fact there was not a table in the room. In the end we had to eat on the bed. The bathroom was bigger than the bedroom. This was kind of bitter sweet. Avoid the over priced standard rooms at all cost if you are any way claustraphobic and after viewing a delux dont expect much better than a table for your money and a negoitable route to the bathroom.
An excellent hotel that has been recently refurbished. I had a single room with a great double bed. The room was small but perfectly designed. Very modern and yet cosy. Nice marble bathrooms too. Staff are friendly and the location is ideal (just behind Oxford Street and close to underground station). Rooms have free high speed internet access which is a plus. The Bang & Olufsen TVs are great. Price was quite reasonable for this type of holel (Â£100 plus VAT).
I just (yesterday) returned from my trip in London. I stayed at the Sussex Hotel for 6 days and had a wonderful experience. The hotel is very modern, comfortable, warm, and clean. The location is PERFECT! It is right behind Oxford Street (big shopping street) and right near the Marble Arch Tube-about a 2 minute walk. The room was very cozy and very clean. Everything worked perfectly. I had never slept better on a hotel room bed. It didn't have one of those disgusting typical hotel bedspreads. It had a beautiful duvet, featherbed-SO COMFORTABLE. The staff was great! They were tremendously helpful and very friendly. I would highly reccomend this hotel and will stay there again in the future without a doubt.
Suprisingly good hotel for cost
My husband and I recently returned from a 4-night stay at the Sussex and I was suprisingly pleased with the accomodations. Due to the extremely high hotel rates in London, we booked this hotel on a grand re-opening special rate of 130$ pounds per night for a deluxe room with a real king size bed. This was the cheapest rate we could find, for a decent/cool hotel that was centrally located. The hotel decor was very contemporary and modern, the room comfortable and clean, and decent size for a king room in London. The front desk was a bit disorganized at times, but the employees at the desk were always kind. The location, just off Oxford Street, is excellent. The street the hotel is located on isn't so great as it faces the loading docks to the Oxford St. shops and is very noisy in the early morning, but in a 3 minute walk you can cross over Oxford St and be in Mayfair or on your way to New Bond St, Soho or charming Marylebone. The location and cool feel of the hotel, for the price, could not be beat. I am curious to see what they are charging for the rooms once the re-grand opening specials are no longer available. But while they are offered, I highly recommend this little hotel. One thing to keep in mind, we did get put into a standard room for a few hours while the hotel cleaned our deluxe room and it was TINY. I recommend getting the deluxe room as it is much more closer to what you would find in the states as a standard room. In their standard room you couldn't even move around.
The recently renovated Sussex was very dissapointing for the 4* luxury it advertised. The location is great for Oxford Street but the room was very small and not suitable for twin beds.It was hard to get around the beds due to the fridge/TV stand.Without a desk,chair or table in the room we had to make tea on the floor. The television was so close to the ceiling the only comfortable way to watch it was lying down.There was no hotel information in the room. The bathroom was large and well appointed. The were also problems with my reservation but it is hard to know whether they were due to computors errors. The restaurant was functional and comfortable, the food good but the price on the bill was higher than listed in the menu.
To be avoided!!
In my foolishness I thought I was going to stay at a Radisson SAS hotel, didn't realize this wasn't part of that chain but another, Radisson Edwardian. I don't think I'm the only one who makes that mistake, it must be a deliberate trap.
The hotel looked nice on pictures but I tell you this, never rely on pictures! The hotel wasn't cheap at all (130 pounds the night) but it was a dump. It looked like it hadn't been painted for 100 years, the floors were creaky, the room was small, the sink was about to fall off the wall...
I had booked 2 nights but escaped after only 1, to stay at Millennium Knightbridge. Which is a super hotel btw.
So, stay away from this place, it's horrible.
TripAdvisor Reviews Radisson Blu Edwardian Sussex Hotel London
Travel Blogs from London
... filled only to be told that there was no charge for that either! The next day it was my turn to find a "walk-in clinic" to get some advice about my swollen ankle and conjunctivitis. A 1 hr. wait and also no charge! I was home again by lunchtime and this still allowed us time to go back to see the memorial display of 888,000 ceramic poppies which had been placed at the Tower of London. It was a moving display and a fitting way to spend our last afternoon in ...
The kids all got up early this morning but the adults didn't rise until about 9am. During that time we managed to watch TV and have a bit of breakfast.
It was a bit of slow morning and eventually it was time to go. We had bought some place mats for Katie, Joe & Sophie so we gave them to them and then we had to say goodbye. We have had such a good time with the Murrays. Mum and Dad reckon they are excellent hosts and we reckon our cousins ...
... the machines at Warner Bros, and had no way of paying for the return journey on the bus. Eventually Ben found a machine that took one of our cards and the crisis was exerted.
By the time we left, it had turned really cold and windy - and gone was the spring-like weather we had been experiencing here. We headed back to Central London and Alex and I went shopping for the short hour we had before catching up with the Englanders at ...
... asleep. That how knackered we were. A quick bite to eat in Trafalgar Square, three trains and a 5 minute walk later, we collapsed into a deep sleep. Naturally that was at about 9pm so we were both wide awake early this morning. While Tan was in the shower, I googled where to eat brekkie in London. Now they should really have a better system to help people to choose because I kind of picked one based on a very simple map that looked like it was close to us. After a ...
... Mandela. We arrived at London Heathrow at 2.20pm and then finally got to the hotel around 4.30pm. (Thistle Marble Arch). Hotel in very central location on Oxford Street near Hyde Park. Just had a light snack for dinner, having an early night so we can re-charge and do full day sight-seeing tomorrow - already booked the Hop On-Hop Off Bus for ...