Radisson Blu Edwardian Mercer Street Hotel
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Historical Traveler Reviews The Banks of the Faughan Motel Derry
Unbeatable location, excellent staff
This hotel is at Seven Dials in Covent Garden, and therefore within easy walking distance of the Piazza, the Royal Opera House and West End theatres. We chose it primarily for this convenience.
The first room we were given was really only a single: there was prompt attention and courtesy in ensuring we were happy with the alternative accommodation (including a phone call later to check).
Views are lousy, but you are in a very old part of London, where buildings are cramped together and dimensions smaller than many travellers are used to these days. It's a perfectly nice place to stay as a base for the West End, as long as you accept the limitations on space.
Busy location, secure stylish hotel - shame about the bug
As a woman travelling alone for work, security is a major concern for me. And although this hotel is situated right in the heart of the excellent Covent Garden nightlife, it is a very secure hotel. You even need a key-card to operate the lifts (a feature I've never encountered before). Although this is quite fiddly you do appreciate that only residents can access the upper floors of this hotel.
The lobby is bright and spacious and I found reception staff very welcoming. I even got a phonecall after a couple of hours as they checked everything was okay with the room, a nice touch.
The room looked great and was a reasonable size for a London room, and had sound from the television plumbed into the bathroom too. A proper hairdrier (ladies will appreciate this), and prompt room service too. Check in and check out were the quickest I've ever experienced in a London hotel, and breakfast was reasonable.
The only problem (and for me quite a big one) is that on the morning I checked-out, a HUGE bug crawled out from behind the large fixed wooden headboard, and proceeded to wander around the wall. So I do wonder if these headboards, whilst looking very stylish, are the best idea. Certainly I could not have slept in the room if I had seen the insect the previous night.
But I would still consider staying at this hotel again.
Great staff & surroundings
We were assigned to this hotel by Radisson as we requested a move from their Radisson Mayfair hotel due to ongoing building work. What a joy ! The Montbatten couldn't have been better located at Seven Dials in Covent Garden. The hotel's style is both classic & modern. Security seemed good - to even operate the lifts one had to insert a room key card.
Nothing was too much trouble for reception staff who phoned to check everything was fine after we'd settled in, offered a map / orientation to the area, offered to sort theatre / dinner bookings, hailed taxis. They were tremendous.
We had a charming but very contemporary attic room which was smartly decorated and had a view over the rooftops to Canary Wharf tower in one direction & the London Eye in the other. The white marble bathroom was excellent.
Our only slight disappointment was the hot breakfast. Our advice - stick to the cold buffet or if on the room only option, there are several cafes within 100 metres.
We'd definitely stay here again - refined and charming, doesn't feel huge and impersonal.
A Very Pleasant Surprise
Friends and I booked three rooms at the Mountbatten this July. Mindful of the very unfavorable exchange rate, we decided to take advantage of the guaranteed dollar rate offered by the Radisson Edwardian chain (part of their "Let Loose in London" promotion, all taxes and breakfast were included). My fear that our rooms would be small turned out to be unfounded - they were a good size and very nicely furnished. My room was on the top floor with an excellent view. My only misgiving was that the bathroom was a bit small and not well ventilated (it steamed up quickly when I showered). The hotel's air conditioning was very good - fortunate, as London was experiencing a heat wave during our stay. The lobby was comfortable (we spent quite a bit of time there, as there was a computer available to guests), and the staff was pleasant. We took full advantage of the breakfast, meeting downstairs each morning to plan our day. There was a very good buffet and a nice ala carte menu as well. The location of this hotel is excellent, and particulalrly great for us, as we do quite a bit of theatregoing. All in all, a very good value for the money (and the hotel does not make you feel as though you're living on a budget).
Good location, nice room, a little pricey
Stayed here for business and found it convenient - as my offices are in Covent Garden. Lots of pubs, restaurants, and close to some main sights. If I were staying for pleasure I would look for a nice B&B instead of the hotel. Or, I would try Priceline. The price is a bit high for what you get - even with London prices.
Great Location, Good Little Hotel
Used to live in London and this is where we stay when we're in London. Can't beat the location or the prices at this hotel. The staff are ultra professional, and strive to remember your name as soon as you check in. They are really helpful, so be sure to utilize them if it is your first trip to the capital. Rooms are small, as are almost all in London, so try and get a larger king room or a suite, for not much more. Room and common areas are really clean. Suites are really great, with views of the city that are really quite nice for smaller building. The location at seven dials is perfect for a theatre, shopping or business trip. Everything is within a short jaunt away. Don't use the hotel laundry service while you're there; go across the street to the excellent dry cleaners who'll do your laundry for 1/2 the price in 1/2 the time. Overall, a great little gem that's unexpectedly friendly in a city not known for friendly hotels.
Thoroughly 'nice' and 'ok'
Stayed here the other week for one night and thought the hotel was thoroughly "nice or okay". The reception area is pleasant and inviting however the 2 members of staff were far from slick - one said her colleague would help me and then stood there doing nothing and when her colleague finished his phone call (and then another) he checked me in. After various form filling and numerous stamping of my credit card I was sent to the lift only to wonder why it would not go anywhere. I went back to reception to be told that you need to insert your card into the slot - after numerous attempts this worked. Not really the quick hassle free check in you get elsewhere. Our room was small and the window would not stay open - it was however nicely furnished. The minibar in the room would not open and there was no info on opening it. The hotel bar at the end of a night out is great although having asked for 1 sandwich the barmen said he'd bring 2 (nice touch I thought!) and having checked with a waiter that the extra was offered to us by the barmen they attempted to charge us for 2. In their defence this was sorted out quickly and it was removed from the bill. Breakfast served in the room was nice although as the room was so small there was only a desk and 1 chair - where's the table and chairs which you get in most other 4*'s? Stay at the Swissotel is my recommendation although this one does win on location - you can't beat it unless you want to impress and then you might be left wanting slightly.
Great Hotel with a great location
My roommate and I stayed at the Mountbatten for 4 nights and thoroughly enjoyed this hotel. The staff was friendly, the room was spacious, quiet, and clean, breakfast was included every morning, and is in a great location. Just minutes away from the theaters, shopping, great restaurants, and night life. We were treated like queens by the concierge and receptionists. I would definitely stay there again and would recommend it to anyone.
Needs some improvement
My wife and I stayed at the Mountbatten from December 27 to January 3rd. Actually we were supposed to stay from the 26th to the 3rd but on December 23rd I received a call and an email informing me that the hotel was closed over Christmas. They offered to put us up in the nearby Radisson Edwardian Hampshire for the night of the 26th. They also offered to provide a taxi to get us to the Mountbatten the next morning, an upgrade at the Mountbatten to a superior room and complimentary full breakfasts every day. We accepted. The main problem this caused is that we lost an entire morning of sightseeing transferring from one hotel to the other. The Hampshire was very nice but the room was quite small. We were transported the next morning to the Mountbatten and checked in. The first room they put us in was the size of a closet. I know the rooms in London are small but this was rediculous. I asked for a bigger room and we were given one slightly larger. Since were were not planning on spending a lot of time in the room, this was not realy a problem. However, the room did not match what was shown on the various web sites. I wonder what the standard room would have been like had we not gotten the upgrade. The bathroom was nice but at both hotels they have the european style shower - no curtain and a plexiglass unit that covers half of the tub. I do not like that arrangement and have seen and disliked it in Spain, Italy and now England. Also the tub was very slippery, dangerously so. The heating/air conditioning system worked great. The breakbasts were adequate but the eggs were runny and the orange juice was poor. The location of the Mountbatten was great - at the Seven Dials - very near the Covent Garden tube station. Buy a weekly pass before you leave the states and use the tube (subway) all the time!!! Very simple, very safe and very inexpensive. Buy the pass for zones 1 and 2. You will most likely never travel beyond them. Taxis were always coming down the street in front of the hotel - if you choose to take a cab. There were many good restaurants in the area. We only had dinner at the hotel once. The food was overpriced and not much of it. They did not have many items that were on the menu because they had been closed for a few days and there had been no deliveries of vegetables. The staff at the concierge desk was very helpful as were the porters. Some of the front desk staff were less than pleasant, others were adequate. The restaurant staff were generally attentive. There is free internet access in the hotel lobby. Overall, this is a decent hotel that needs a good kick in the behind to get it to a higher level. Feel free to email me if you want additional info.
A very good experience all around
We felt like someone "special" while staying at this hotel. The staff were friendly and attentive, and not at all "snooty", as has been the case at some London hotels. Our room was spacious and well-appointed, especially with regards to technology. There was an electrical outlet strip along the top of the dressing table with plenty of outlets, some to fit U.S. -- current appliances....my hairdryer actually worked like it is supposed to! The bath was large, clean, and loaded with luxury toiletries. Bathrobes and slippers were waiting in the closet -- had to ask for them at other hotels. The turn-down service was a nice touch...all that was missing was the usual "chocolate" on the pillow. The lobby is spacious, with plenty of seating areas and at night, was lit by candles scattered throughout, which gave it a nice ambiance. Security is more than adequate; to use the lift requires a key card. The location is tops too; the hotel is situated in the center of the Covent Garden/ Leicester Square area. Theaters, nice pubs and restaurants and small speciality shops are nearby, and the Thames is only a short walk. We would definitely stay here again.
TripAdvisor Reviews The Banks of the Faughan Motel Derry
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