Radisson Blu Edwardian Kenilworth Hotel
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Historical Traveler Reviews Radisson Blu Edwardian Kenilworth Hotel London
Don't stay there!
They require that you cancel three days prior to your date of arrival or pay the entire amount. I emailed the address given to me to cancel four days before, and was still charged the full amount. Turns out they don't read their emails. I've been disputing the charge on all fronts, which is annoying. There are much nicer hotels in London for the price. Find one that has the time and inclination to deal with their guests in a polite, accomidating manner.
Great hotel Great location. Found this hotel to be great for my business trip. Good internet access, rooms well appointed. Staff friendly but not ovwer the top.
Great customer service
Did not actually get to stay here as we needed an interconnecting room and they did not have one available. The reception staff could not have been more accomodating and arranged a transfer to one of the other Radisson hotels in London for us. Full marks for customer service!
The lobby and bar areas are lovely and I will return to this hotel.
Roasting bed but nice double shower touch!
1 Nov 2003 - We booked this hotel via a good internet deal of £85 for definitely one the most convenient central locations in London. The theatres, Covent Garden, British Museum, Oxford St and Leicester Square are all within a pleasant 15mins walking distance.
We had no hassles with the staff and the hotel was clean and simple and although the room we had was small, it was cosy - it even had a luxurious double shower and a little table to sit down at! There were no hassles but there was one annoying drawback at night which was that the bed seemed to have a radiator inside or just behind it and as a result we ROASTED overnight!!
Let down by poor standards of service
My wife and I stayed at this hotel for a weekend theatre break. We had stayed at Radisson hotels in London before. On the Friday evening after returning from an excellent night watching "The Lion King" we retired to our first floor room. Imagine my wife's reaction on turning back the bed sheets to discover a very soiled bed. The bed linen had obviously not been changed from the previous occupants and it looked as if a cup of coffee(?) had been spilt across the sheets. On phoning reception I was astounded when the manager(?) informed me that he "didn't know what he could do as housekeeping had left"! He then in a very unhelpful tone asked "hadn't we slept there the previous evening"......we hadn't, even if that would have made a difference! His manner only changed when I insisted that he sorted the problem out. I take exception when I am the one who has to point out to a company official exactly what standards of cleanliness and service a hotel customer should expect. We dressed and went down to the reception to press home our complaint before retiring to the bar for a drink (which we had to pay for) whilst our room was sorted. On return to reception we were given keys to another room, this time on the 4th floor. So there we were, left by ourselves, to humph all our gear from the first floor up to the fourth.
Unfortunately, this room although reasonably clean apart from the bath and WC which contained an assortment of hair, suffered VERY badly from traffic noise, despite the secondary glazing.
Furthermore getting into the shower was an adventure, the shower screen should have been able to swing inwards but of course was stuck due to the seal having been split and torn. This meant that you had to stand on the toilet to get into the bath or shower!!!!! Once in the shower the faulty seals meant that the floor of the bathroom flooded!
By now it was Saturday morning and rather than complain further we left it. My wife was concerned that we would have to move room again and end up even worse off. I was however, very surprised that no member of hotel staff approached us to check that the room was now to our satisfaction. I noticed that on check out, each guest was asked "had they enjoyed their stay?".... WITH THE EXCEPTION OF US. Were they not interested in the truth?
I will be interested in the reply from the hotel chain to my letter of complaint, I certainly hope that it is dealt with in a more helpful fashion than the reception did at the time.
Decent choice near the British Museum
I enjoyed a pleasant 3 day stay at this hotel in February. Booked through British Air Holidays, it was a great bargain. The Bloomsbury location is convenient... one block to the British Museum and a two minute walk to the Tottenham Court tube. The staff was helpful and cooperative. The first room I was shown was quite dark and small, but upon request, I was quickly provided with a much larger and nicer top floor room. The hotel bar was comfortable, though the breakfast was nothing special. If you can secure a good rate, this property is a decent choice for work or holiday. It's a quiet, affordable hotel in London with a little bit of charm.
Avoid all the Radisson Edwardians hotels in London, UK
We reserved this hotel through hotelclub to stary for the New Year, we had an instant confirmation from the Radisson Kenilworth, but when we arrived there on December 28, 2003, we were told that the hotel is closed for Christmas and beyond. They did not warn us about the closure. They transferred us to the Radisson Edwardian across from The Radisson Kenilworth, then to the Radisson Grafton Hotel at Warren Street Tube Station. They treated us horribly, we had to fight with them to make them honor the five day prepaid reservation at the Radisson Kenilworth. The hotel staff at the Radisson Grafton acted as if they could not be bothered with anything. They refused to accept our delayed luggage from the airline and tried to cover it up when they discovered that they were at fault. Avoid the Radisson Edwardian Hotels in London at any cost!!!!!
Solid choice, solid location
Just back from 3 days in London during the infamous heat wave, so my review is a bit colored by the less than stellar performance of the Kenilworth's air conditioning..... Basically, our stay was great.
Actual location is very quiet, but close to tourist craziness of New Oxford Street. Also easy walking to lots of cute Soho restaurants, all theatres. Lobby was small but efficient and quite comfortable, also blessedly cold compared to the A/C in the rooms. We were in a 'deluxe' room (212). It was pretty small, but totally fine if you don't plan to spend tons of time there. (Although if you have a lot of luggage (more than one suitcase per person) it could be a problem.) Also, bathroom quite spacious! Unfortunately, tub/shower designed to make sure you soak the entire floor of the bathroom which drives me nuts, but this is pretty common throughout Europe so I wouldn't hold it against them. The bed was super comfortable, with great down comforter. Too bad it was too hot to use it! Concierge was extremely helpful, got us tickets to a popular play, dinner reservations, etc. very efficiently. We got a good rate (79 pounds), I don't think it would be worth a lot more than that (check the last minute deals on the hotel's own site). In general, I think I'd prefer to stay in South Kensington, but for easy access to most sites this is a great spot.
Nice Rooms and a Good Location
I've stayed at the Kenilworth twice during the past year. The first room was quite large by London standards with a huge King bed. There was no view (except of an exhaust vent) but that is to be expected in London. The room was very tastefully decorated and comfortable with excellent lighting and a great bathroom. The second room was quite small but comfortable nonetheless and decorated to the same standard.
Service was good. On a warm day, the fact that the entire hotel is air conditioned is a plus. The location is excellent. The British Museum is across the street, there is a Sainsbury's and Boots two blocks away and the Tube is not much further. If you can find a good rate, this is an excellent choice in London. Note that Radisson never posted points to its program for my stay after either visit. Save your paid bill so you can request credit.
Lovely little gem
We stayed at the Radisson Edwardian Kenilworth Hotel in May of 2003 and had a wonderful experience. Despite an initial rocky start whereupon we discovered the hotel was overbooked despite our months-in-advance prepaid booking via British Airways [resulting in our enduring one hellish night across the street in the Kenilworth's substandard sister property the Marlborough], management appeased us by upgrading us to a junior suite plus an adjoining standard twin room for our party of 3 for the remaining 5 night of our stay.Given that London accommodation can be insanely expensive and of utterly appalling quality, we found the Kenilworth to be a most attractive option in the moderate to expensive range. It is by no means the calibre of the Sanderson, St. Martins Lane or One Aldwych, but neither does it cost $600 - $1500CDN per night. Most importantly, the hotel has undergone a tasteful renovation within the past few years meaning the ventilation systems [blissful air conditioning] and interior finishes have been upgraded to a modern and elegant standard. The lobby is small but well-kept and inviting, and the staff for the most part, are well-trained and courteous.The standard rooms are quite small as is typical of London, but are clean, tastefully done and thankfully free of the kitschy overstuffed mismatched Victoriana that constitutes so much of London hotel rooms. Here, subtly striped navy bedspreads complement dark wood furnishings. Nothing outstanding though miles above other hotels I've encountered in London. Though the neutral yellowish wallpaper and carpets are stained and already in some need of updating.The junior suite was really quite lovely. Though small by suite standards, it felt like a cozy well-appointed studio apartment with wood floors, subtle lighting, and tasteful furnishings. The walls are painted a pale matte grey. Even the ceiling details were appreciated, with restored corner mouldings and drop panels which concealed reflected lights. Subtle and well done. A luxurious king-size oard is dressed with havenly crisp high thread count white linens, a substantial duvet, and is accented by a faux mink spread at the foot of the bed. A full-sized sofa also sits at the foot of the bed, in front of which is a sizeable glass coffee table flanked by a comfortable armchair. A corner unit holds the TV and DVD player. A small desk and chair completes the room, as does an ample bank of closets with mirrored doors.The bathrooms are thankfully modernized at the Kenilworth, though the overabundance of white/grey Carrera marble applied on every surface is a bit cold and looks oddly cheap, and moreover suggests a massive discount bulk purchase given its use in practically every hotel bathroom in the entire Radisson Edwardian chain. Further, this is a poor choice for a high-traffic hotel bathroom as is it extremely porous and stains so readily...it almost never looks clean. Also what seems common in the Radisson bathrooms is the shower "door" which is a freely swinging half-panel of plastic/Perspex in place of a proper curtain or door that fails to keep any water contained while taking a shower. A most mystifying design decision that must keep the housekeeping staff cursing continually. But the most striking feature of the suite bathroom was the elongated trough form of the white porcelain sink and its 2 sets of Philippe Starck-designed faucets. A very sophisticated touch.Though the Kenilworth is situated in the relatively quite and genteel Bloomsbury District mere steps away from the British Museum, one side of the hotel faces east on to Bloomsbury Street, which can be quite busy, even throughout the night. Thankfully, our first-floor junior suite faced south on to the quieter Great Russell Street and the adjoining twin room faced north on to a decidedly unsavoury view of a junky conglomeration of back exits of buildings wedged together, but at least it was quiet. It is a brilliant location only a 10-minute walk away from Covent Garden and the action of Soho and Chinatown, and is only a few minutes the Creation dining room was wonderful despite sloppy and gluttonous connotations of buffet-style service. It was included in our room rate and I was told its cost would otherwise be 15 pounds per person. It is substantial, attractively presented and frequently replenished. All the elements of a traditional artery-clogging English breakfast are on offer, including 3 types of sausages, bacon, eggs prepared 2 different ways, roasted tomatoes, sauteed mushrooms, beans, hash brown potatoes, and toast. Cold selections include a couple of cold meat and cheese options, cereals, yogurt, buns, croissants, pastries, and lovely fresh fruits such as pineapple, watermelon, honeydew, apples and sectioned oranges and grapefruit. Fruit juice, milk, coffee or tea and water round out this most overwhelming spread.The only complaint I have is minor: the unreliable wakeup call system is done by the guest by remote control through the television, and despite confirmation the night before by a brusque and burly graveyard shift reception desk staffer, failed us on three occasions. We had to resort to requesting the concierge to give us a backup wakeup call by telephone on our last morning, lest we miss our ride to the airport.I am quite impressed with the efforts of the Radisson Edwardian chain to provide moderate to expensive yet stylish quasi-boutique hotel type accommodation in choice locations throughout London. I will most certainly return to the Kenilworth, and am eager to try some of their other properties. The new Radisson Edwardian Sussex near Oxford Street appears to have just undergone a modern minimalist renovation, and seems an appealing choice. But until the Marlborough undergoes a thorough renovation, I advise anyone to stay away. The ventilation is horribly outdated resulting in positively incendiary and suffocating temperatures during a warm May [why is the heat on full blast or even at all when outside temperatures are well into the 20+ degree C range?], and the rooms are claustrophobically small, tired and tatty. Itd the same as the Kenilworth and costs the same. The difference in quality is astounding.I highly recommend the Kenilworth particularly if you can afford the junior suite. The hotel's website at .. offers virtual tours to help you make your own decision.
TripAdvisor Reviews Radisson Blu Edwardian Kenilworth Hotel London
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