Radisson Blu Edwardian Grafton Hotel
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Historical Traveler Reviews Radisson Blu Edwardian Grafton Hotel London
The Wretched Grafton
I was booked by corporate travel into the Grafton for what was a 17-day business trip. I arrived at 9 a.m after an overnight flight, exhausted, needing a nap. No rooms were available, although they did have my reservation in the system.
After waiting 3 hours and watching several tour groups get their rooms, I checked back and was given a room on the upgraded "Club Floor". I opened the door to my room, and there was a preciptous staircase, just inside the door IN tHE ROOM. I went back down to the desk and asked for another room.
After much eye rolling and bashing of computer keys, another room was produced, this time with no staircase inside, although it was on the front of the hotel on noisy Tottenham Court Road. The bell captain seemed quite put out that I needed to have my luggage sent to another room. The new room was smallish, with weird metal and leather chairs that looked tag sale to me, and the bathrom was just plain ugly, although everything worked. But this floor of the hotel was under construction. I collapsed and slept, despite the construction noise Then the fire alarm went off. Awaking with heart pounding, I was preparing to escape, so I called the desk. Oh, sorry, construction, you know, as the fire alarm blared. I gave up on sleep and went to my work, returning at day's end.
The very next morning, the fire alarm went off again, this time while I was watching CNN. A message come on the screen informing me that I must stay in the room until the fire was located, which contravened the written instrucions in the htel's in-room guide, I used the time to pack up and make another hotel reservation. And I fled. That was the end of the awful Grafton for me.
We spent 8 days at this hotel, and were pleased with every day. The staff was extremely helpful, form directing us to good pubs, to arranging a ride on the Euro Star to Paris. The room was very comfortable, and once we closed the windows from the top, it was also very quiet. Excellent location, right at the Warren underground exit.
They even allowed us to check in at 9 am, which gave us time for a short nap, and then off to see London. I would recommend this hotel to family and friends.
Great room, horrible staff.
The location of the Grafton is perfect. The British Museum and several great restaurants and pubs are within walking distance and the Warren St. tube station is a 20 sec. walk. The hotel is very clean and the rooms are great.
Stayed in March 2002, with construction down the hall (only during day hours). Poor air circulation/ventilation made for uncomfortable nights.
Breakfast had good selection, though something in the air (due to the construction?) made me quite ill during mornings. The bathroom was outdated. And the location was close to the tube, but for those who like to walk and see the sights, the hotel is not in a central location.
The Rip off Raddison
Don't bother with this hotel. I was so disappointed with the service I wrote them a small article with my thoughts. Depressingly the standard of London hotels is low so I suppose it fits in with the general crapness of the city. Why do we put up with this in the UK? I don't know but here's what I wrote anyway:
'When a man is tired of London he is tired of life...' Wrote Dr Johnson in the 1700's. The tourist people love this quote and let's face it, it is a catchy little phrase. In a similar vein here is one I came up with for the new millennium: 'When a man is tired of London he has been ripped off at a Raddison hotel'. I'll admit it doesn't quite have the same ring as Johnson's original and to my great disappointment there isn't really an appropriate place for the word 'crap'. Actually forget the phrase, the one word 'crap' summarises very nicely how I feel about your abysmal hotels, your pathetic service and general level of incompetence.
I thought I'd start with a little literary reference as I can see you are no strangers to wordplay. I picked up one of your comment cards and have to say it is very well written. For example ..'the tools to build a vigorous and responsive service team'.. sounds great. I can imagine the hours spent agonising over the choice of words for this card, particularly by people in senior positions who no doubt love to focus on such detail and generally do anything bar actually build a vigorous and responsive service team.
Have you stopped reading this yet? Are you feeling a little angry?
Actually I don't care if you have deleted this message. It's quite pleasant to just sit here and write down what I think of you. After all I can't imagine many people bother filling in those comment cards.
Easier to forget it and go elsewhere which of course I shall recommend to everyone. Understand that while I'm not on first name terms with our 70,000 employees just as it's easy for you to delete the message its easy for me to forward it to the company address book plus our suppliers and customers who really ought to know that when they visit London they should give you a wide berth. And then of course I can add it to one of those 'hotels from hell' webpages, such is the power of the internet these days.
So why am I so fed up with you? Let me start by answering your questions:
1. Definitely not.
2 & 3 I have never stayed with you before - and won't bother again.
4. A tent or bus shelter would suffice.
5. Travel agent.
6. Business 7. No
As to employees making my stay especially enjoyable?...........errrrrr no. In fact I've put your barman on my shortlist for 'Mr Surly of the year award'. Actually I have great sympathy with your employees. As lets face it they are struggling with a foreign language, i.e. English, inadequately trained and seem to have to cope with a reservation system that has the computing power of an early pocket calculator. What's more I bet you pay them very poorly and wonder why you have a high staff turnover.
Was it only Monday that a colleague and I arrived late evening to be told our reservation was cancelled. Still after we managed to create a nice queue of equally tired customers someone told me that it was all OK. We were being bumped from the Grafton to the Hampshire, the hotel would pay for the cab and while the Monday night reservation was screwed everything was fine for Tuesday and Wednesday.
Of course when Grafton man said the hotel would pay for the cab he didn't mean it, he just said it get rid of me and my colleague and reduce the queue. The taxi fare was £8.00 by the way. Will I be seeing a cheque in the post? Of course not. And then of course there is the room rate which Grafton man said would be the same. Not so said Hampshire man as VAT is really complicated down at Leicester square and its 10:30 pm. So I paid £21 more at the Hampshire.
Still everything would be fine Tuesday right? Not so. Our Grafton reservation had gone missing again. Odd as they were there last night I thought. But of course it dawned on me that when Grafton man said the Monday night reservation was screwed everything was fine for Tuesday and Wednesday, he didn't mean it. he just said it get rid of me and my colleague and reduce the queue. So we created another queue and guess what. Here was were we start to get a little angry. So eventually hoorah, rooms can be found and what's more we are being upgraded so we ought to be really happy. Actually I don't care about upgrades I would prefer not to get angry in the first place.
So I had a big room with a massive bed a useless sofa and bathroom the size of a small shoebox. Who designs you rooms? Why such a small bathroom in a big room? There is no shelf by the sink, nowhere to put your wash bag, the towels are on a rather high rack and the extractor, or was it the air conditioning, seemed to run all the time . And while on the subject of decor your hotel lobby has all the welcoming features of some kind of institution. What is it with all this dark wood?
And what about your prices. £2.00 for a can of coke, a fiver for a miniature. I left a little note for the next guest that if they would care to literally cross the road and go in Sainsburys they would be pleasantly surprised at the value for money. I didn't touch the phone as it seemed to connect to those expensive and dodgy premium rate lines. And the movies. £10 for a sex film discretely charged as communication services as that will really fool businesses . At this price I'd like a cinema screen. As for breakfast - £15 for a breakfast that looks like something dished up by the worst that an east end greasy spoon can offer? I declined the experience. My US colleagues call this price gouging by the way. Just so you know.
I think that's enough for now as I see you have got to study my comments, follow up on them and direct staff. Frankly I don't believe a word of this but then again next week I am off to Switzerland followed by a week in Taiwan and then Singapore. In all three places you will find the service is good everything works and price gouging is nowhere near your exorbitant levels.
Good value, good location
Room was spotlessly clean with terrific marble bathroom. A little on the small side, but London is cramped and expensive, so felt this was a good value for the money. As noted location is close to sights and tourist spots without being in the middle of the madness.
Hotel allows callers access to 0800 numbers with minimal charges so it is easy and convenient use and purchase 3rd part phone cards, something that isn't possible from some hotel phones.
We recently stayed 5 nights at the Grafton and would definitely stay again! Our standard room was immaculate and of comfortable size with most of the amenities in good working order. Everything appeared to be brand new and tastefully decorated. The location beside the Warren Street tube stop couldn't have been better. Our only complaint was that breakfast was not included although our confirmation stated otherwise.Don't purchase breakfast ($24) as there are plenty of cafes and coffee shops nearby. Marks and Spencer grocery was an excellent choice for high quality foods in a hurry. Also, don't expect American quality air-conditioning or ice machines. But overall, the Grafton was a super deal for the $$.
Great rooms, disappointing service.
I have stayed at this hotel on 4 occasions for business, and while I have found the rooms to be in excellent condition and very tasteful, the service, particulary from concierge, has been less that what I expected. On one occasion I complained that the air conditioning was not working, and after some reluctance, someone came to check it out. He did not say a word, and all he did was turn it off then on again and asked if it was better! I was unable to move to another room, as the hotel was full, but I was moved the next day. From a 4* hotel, I would also expect the odd "good morning" or help opening the front doors when obviously struggling with heavy luggage. I will stay here again, but not because of the level of service.
Radisson makes things right
I booked 2 rooms for 2 nights at the height of a scorching summer week (August 9 & 10 2003). One of the rooms had problems ( airconditioning not working properly, etc). The hotel engineer verified the problem.
Since no spare rooms were available, the hotel, at their expense, moved us to their 5-star hotel ( Radisson Mounbatten- Covent Garden). The hotel did not charge extra for the difference going from the 4-star Grafton to the 5-star Mountbatten. We were very pleased with the way the hotel staff made sure things were done right.
The hotel is next door to the Warren tube station. Across the street from a Marks & Spencer ( grocery items). Just a short taxi ride to the theatre ( 10-15 mins or about 6 pounds by taxi).
I will have to provide a review of the Mountbatten separately.
I would book with Radisson again. I would probably book a 5-star next time, knowing the difference between ratings.
Great hotel - Radisson Grafton, TottenhamCt. Rd
We recently stayed at the Radisson Edwardian Grafton Hotel on Tottenham Court Rd up near the Warren St. Tube stop. The hotel's rooms were modern, comfortable, large enough for two (we had to get a second room because we were travelling with our teenage daughter), and reasonably priced (except of course the fact we are getting killed on the dollar). The rate included breakfast, which was great quality. Staff was just OK, and the concierges were also porters, and they did not have the kind of knowledge I feel they should have had. Several other key benefits: food markets right across the street and another several doors down, pharmacy right next door, many pubs in the area, close to Regent's Park, and the best one: two minutes away from Warren St. tube. The location was terrific if you didn't want the congestion of Piccadilly.Consider this place next time you go to London.
TripAdvisor Reviews Radisson Blu Edwardian Grafton Hotel London
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