Beware the breakfast rush!

Stayed here with some gal pals as a treat - wouldn't normally spend this much. Great location for shopping right on Oxford Street. Staff friendly enough but I did feel sorry for the girl at breakfast reception... we had to wait half an hour before we could be seated! I find this unacceptable at a "4* deluxe". The restaurant is far too small for the number of guests. Breakfast, once we finally got it, was good but I recommend going early or late (we came down for 9.30 which seemed to be rush hour resulting in a lot of unhappy hungry customers). The rooms themselves were of a high standard, lovely bathrooms (but where was our shower gel?!) and considering we were on Oxford Street I didn't notice much noise. I would stay here again but on a special offer as I think I could have got more for my money elsewhere.

Great locations, great rooms, small rooms

My wife, daughter, and I stayed here in July 2004. The front desk staff was reasonably nice. They arranged for a babysitter for us, although I had to arrange that before we arrived in London. The rooms must have been renovated rather recently, as they are very decorated very nicely and tastefully, although the room was a bit small.

The location is truly excellent. It is basically on a great shopping area on Oxford Street, next to the Bond Street subway stop, and just a few blocks from Hyde Park. It is a very safe area as well. I would definitely stay here again, although I am also fond of the Millenium Mayfair hotel on Grosvenor Square, which is nearby.

We got a good rate here on LastMinute.

Worst Service for the Price

My stay was not a night mare but a bad dream. The breakfast was $30- $38 and nothing in between. I am diabetic and needed ice or a fridge for my diabetes drinks.. I was charged for using the cooler of the refreshment bar... they charge if you move slightly the drinks... I never consumed one but was charged for moving them to cool my diabetes drinks.

They messed up my reservations and could not decide if I was to be charged for breakfast or not.. each day was an embarassing tete a tete about my reservation.. They used some other credit card for my payment and refused to show it to me and deleted it... Their menu was not available for service in the room as they were "out" even at the beginning of the service time. I ended up eating OUT to other restaurants just to survive... Their $30 breakfast was bare minimum buffet... I would have rather had one egg and toast for $10 than $30 of a miniumal buffet which they did not know who had access or not!

The consierge was not well versed on the area businesses... They did not complete my initial check in until days later.. did not ask for my reservation number....this went on and on!

They refused to hail taxis after 6pm. Their internet service in the room did not work.. and they charged me $10 to find out... They removed the charge after I asked it to be removed and then placed it back on. Then removed it again after lots of verbal interchange.. This included the breakfast problems. Lots of controversy with most services... None of the staff knew what the others were doing... Guests were often put out by having them wait for everything... They did not inform me of the internet service.. I had another guest tell me. I had to ask for a complimentary paper after I saw others received one. Their excuse everything was caused by a new person. There was no place to keep things cool like epi pens or diabetes drinks which had to suppliment my not buying their controversial breakfasts... they charge to cool things in their fridge.

It made my trip horrible.... you paid through the nose for incompetant service. The room was beautiful and all tastefully decorated and clean.... but it was like having the Marx Brothers running the place.. very insulting! AND pricey for what you received. I called Radisson when I returned hom and got a "bed bug officous" "I'm Sorry". Do not stay at this Radisson..It was my first time at a Radisson, I will never stay at one again. There are hotels which are far better for the $$..

Loved the Berkshire

Stayed in the Berkshire on 30th August 2004. It was the first time I stayed in a London hotel that I thought I would like to return to. Generally the London standard of hotels is very low unless you go for the super expensive. The location was excellent just off Oxford St (small roadway between Debenhams and Clinton cards, opposite Bond St station) Even though it was so central it was quiet and peaceful inside thanks to double glazing. Service was excellent, 30 mins after checking in the receptionist rang my room to check if everything was ok. I found the best rate on Radissons own website. The rate I got included breakfast (excellent) and a deluxe king sized bedroom with checkout at 4pm. Rate was £135+vat, on the late booking sites I would have only gotten a standard room and no breakfast for this price. Room was not huge but very clean and comfortable. No problems at check out.

Worst Service Ever

My wife and I have stayed in this hotel several times over the years --mainly because the location is superb (in the middle of Oxford St).

There must be new management. The service was ludicrous from the start. No one to help with bags, no one to check us in, no one to help with broken items in the room (there were three) and no soap in the bathroom.

The best example is the call we got at 11:30pm from a room service employee asking if he left the corkscrew in the room.

We had the do-not-disturb sign on.

Do they only have one corkscrew in the entire hotel?

Apparently.

When we checked-out the bill was totally wrong (in their favor). We were charged for multiple items never ordered -- and extra days. Due to the staff's inexperience with the computer system it took an hour to check-out without being overcharged. Not a good thing when you have a flight to catch at Heathrow.

We will absolutely NOT stay here again.

Good hotel in excellent location

We stayed on 23 July. Room was small but clean and comfortable with good bathroom and location is great - on doorstep for shopping and access to public transport to all areas. Lovely restaurants just round the back of the hotel too. The bed was the most comfortable I have ever slept in too! Staff were helpful and friendly. Would definitely stay again.

Excellent Hotel in a wonderful location

Excellent hotel in a "can't be beaten" location. You are literally staying in the heart of London's shopping district of Oxford Street and nearby Regent Street. The hotel staff are very friendly and accommodating and the hotel is very clean. Bond Street tube station is just on the opposite side of the street and the Palladium is a five minute walk away on Argyll Street. I intend to stay here again on my next trip to London.

We Loved It

We were so pleased at the accomodations. My husband and 2 children stayed here for 1 week and loved every minute of it. I originally had reservations at another 5 star Radisson and after reading the reviews on TripAdvisor, I decided on the Berkshire. The service was wonderful.

After flying all night we arrived at our hotel around 12:00 noon they escorted us to the coffee lounge and while having a cup of coffee we were then checked in at our table. Our beds were turned down waiting for 4 very tired travelers. The hotel booked all our side trips and did not let us down in the least. Although with the sofa bed extended at night it was tight in the room the service was the trade off. The breakfast was terrific and all in all it was extremely comfortable. The beds and down comforters were very comfy at night. When returning to London again I will stay at the Berkshire.

Great Location Very Nice Hotel

THe hotel is very nice . The people are very accomidating. the location is one of the best in London. Most bus stops, underground station ,best shopping and resturants one to two short blocks away.

The Berkshire - Simply Super Excellent

My family and I stayed at the Radisson Edwardian Berkshire London between the 22nd July and the 29th July 2003. We were warmly received by reception and quickly given our room (room 417) even though we arrived around 5 hours earlier than scheduled. The hotel's location is excellent, right in the middle of Oxford Street close to all amenities including the underground (Bond Street Station), which is around two minutes on foot away from the hotel. Rooms are very comfortable and very clean. The buffet breakfast is magnificent and excellent (making you forget all about your diet!); service quick and efficient in an exceptional environment and very friendly staff. Staff at reception desk very efficient, friendly, helpful and very well acquainted with London giving us the best relevant information re travelling around and outside London. All staff very personal: something rarely found in other hotels, making us feel at home. Lord willing, when revisiting London hopefully next year, our hotel will definitely be the Berkshire. A big thank you to all the staff. You are great! You made our holiday a real big treat. Looking forward to see you all next year. Thanks once again. Frank Camilleri - Malta