The Queens Hotel
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Historical Traveler Reviews The Queens Hotel York
"Great for the price"
The Queens Hotel is a fairly new hotel in a beautiful location by the River Ouse, and almost all York's attractions are within walikng distance. When we arrived we found the parking to be difficult as the hotel charges for this and whilst we were staying it flooded so we had to find an alternative. Also, our key card for the room didn't work so i took it to reception where staff were very matter of fact in their approach to customer service and we felt that a smile would not go a miss. Nevertheless, Dinner was served in the Royal Brasserie Restaurant, which is usually very quiet but still pleasant. The Restaurant staff were extremely polite and friendly and looked after our every need, with the Chef paying us a visit himself! There is a small bar that is open until around midnight with a lovely lounge to relax in the evening. Overall, we enjoyed our stay although there were a few problems with our room such as no clean towels and coathangers. I would say that this hotel is good for a short stay to use as a base.
Good value and position
The Queens Hotel offers excellent value but don't expect character. The more expensive rooms are on the outside overlooking a quiet road or the river. We had the good value bed-and-breakfast rate. The good sized room with a decent bathroom faced into a courtyard. The room was well kept. Service is efficient but curt. There is a restaurant but dining there could be lonely; there are numerous eating place nearby. So treat it as a good value base for a city visit rather than a pampering hotel stay.
Never mind the customer!
I picked the hotel on the strength of its excellent location. Basically, it is satisfactory with decent sized, clean rooms with good bathrooms but considering we stayed there for just one night, we encountered a number of unusual problems as follows:
At check-in we were given our card key and told on no uncertain terms how to use it. Despite this, we struggled with the key to try to open the door without success. When I resorted to taking it back to the same lady at reception, she took it, gave me another card and said glumly "try this" without a hint of an apology.
The television set in our room did not work on two channels and the reception staff said that this was due to bad weather which was utter nonsense as it was raining only very lightly. After my insistence somebody came to the room to look at the TV and left it with no channels working. She said that if the hotel was not fully booked, she would have exchanged our set for one in another room. The truth was that the TV was basically very old and needed replacing.
Finally, my husband received a note from reception asking him to move his car from the hotel car park to a nearby commercial car park as they were concerned about the banks of the river Ouse bursting and flooding the car park, even though the hotel had not received any official warnings to this effect. I am no stranger to York and am well aware of the problems the city has had in the past with flooding. As it was hardly raining heavily we asked whether we could not take the risk and leave the car, only to be told in rather an officious manner that we really ought to move it. This we did, only to discover that we were the only users of the car park to do so. And as we suspected, there were no problems with flooding. What a total waste of time! And the staff made it sound like they were doing us a favour.
As I said, the hotel has a great location but so have several other hotels in this vicinity of York. The bottom line is that customer care at this hotel leaves a lot to be desired.
The Queens Hotel in York is certainly centrally located - in fact you really couldn't ask for a better location. There are some problems with the hotel however. I try and judge the hotel in terms of value for money - I would never expect the same confort levels or service standards that I do when staying 5 star.
The reception staff could do a lot more to welcome the guest. i was greeted with no smile, just a 'What is your name?' The rooms are clean, if minimal. Blown light bulbs had not been replaced, and it was very dark.
The room was not cleaned until 4pm following our first night at the hotel. After it had been cleaned we were not left with any towels. After asking for them on our way out to a wedding, we expected some towels to be there by the time we got back around midnight. They were not. It took 3 telephone calls to get the towels delivered.
The hotel also charges for parking. We arrived late Friday and left early Sunday and were charged 3 days of parking. It's very hard not to feel fleeced.
A HOTEL WITHOUT A SOUL!!!!
A hotel totally without soul!
The staff,especially reception,are very "matter of fact",efficient with no hint of any friendliness.
The whole hotel exudes an ethos of a nursing home.
Dinner,which was a compulsary component of the stay,was a carvery with all the vegetables straight from a tin! NO ROOM SERVICE,no meals after 8.30pm!
The room whilst clean had no character, there were no pictures on the walls.
All very utilitarian-expensive utilitarian!
As for the location-yes it was central BUT the noise from revelers which is apparently an all year experience and the wailing of police sirens dosen't end until the early hours,and then the service vehicles start their day.
OK hotel if all you want to do is sleep between the hours of 3am and 6 am.
Sitting on the banks of the River Ouse, The Queen's Hotel York is in the perfect position for sightseeing in the city of York. Many attractions are within yards of the hotel and the main shopping centre is only minutes away. A welcoming modern hotel with all the amenities you may need. The rooms are bright, clean and spacious. The food was excellent and the staff friendly. My only grouse was there were no biscuits provided with the tea and coffee in the room. I would suggest requesting a room overlooking the river as the view was nice. On the opposite side of the river there are bars and restuarants and people sit outside and enjoy a drink during the summer months.My friend and I will definitely be going back.
I would thorougly reccomend this hotel for anyone planning to visit York. The hotel is excellent value for money, rooms are very nice, and staff are very friendly and helpful. The hotel is in a grat location just by the river, a couple of minutes walk from the town centre.
Best for the price
I have stayed in many hotels in York and the Queens rates amongst the best. Sensibly priced, modern and clean with exceptional staff. Minutes from the city centre, on the waterfront, what more could you ask for.
Excellent buffet breakfast. Better hotels cost 75% more for little extra.
A good deal
When I was doing research on York, the Queen's seemed like the best deal for the money, and it turned out to be true. It's not in a historic building right in the middle of town, but it has American-friendly amenities like a stand-up shower (as opposed to a bath with a low nozzle). It really is only a few-minutes walk to the city center and train station. If it's still reasonable priced, I'll stay here again.
This hotel could not be in a better position for a city break. It is on the waters edge with a road bridge outside its door taking you right in to the city centre. Across the water are the excellent restaurants, bars and shops that this city offers. It is a new hotel with bright clean rooms and the English buffet breakfast is of an above average standard. The bar is bland, but with so much to offer outside the hotel this does not really matter. Service was good. I will be using the hotel agian on my next trip to York.
TripAdvisor Reviews The Queens Hotel York
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