Angry!

My wife and I didn’t like this junk hotel—the rooms are tiny (11 x 14), the staff untrained, and getting towels was a problem. I am surprised that this hotel got three stars because it certainly is NOT. It was our first time in New Orleans and staying here gave us agita.

Great Hotel!!!!!

This was the best hotel I have stayed in New Orleans. I have stayed in a lot of hotels so for this has been the best one. It is very Clean and the staff is so friendly. Keep up the good work!!!!

Understaffed and overrated hotel

We stayed here for almost a week and left really displeased with our experience at this overrated hotel. The hotel is completely understaffed and offers many excuses to cover up for its mediocrity (i.e. new girl training, we are completely booked today, problems with our linen service; the list goes on) On 3 of the 5 days, in the early evening, our bathroom had no towels and after notifying the front desk, we had to wait a couple hours for the towels to come--no apologies. The front desk is utterly useless and is indifferent to customer service--they are willing, however, to sell you their tours packages. After four days, when wanting to speak to a manager because our room had not been made (it was already 5 pm), they offered more excuses and then kept us on hold for five minutes and later transfered us twice to different voicemail boxes. We really wished we had read some of our fellow travelers' reviews before going to this hotel because had we known, we would not have booked this hotel.

Loved it

I am VERY picky about hotels. I had no idea what to really expect of Queen & Crescent because I did all my researching on the internet. I was very pleased when I arrived and had a VERY clean room. The view was not the best, but then I wasn't there to stare out the window. The walk to the French Quarter isn't TOO bad... just don't wear new shoes! I would stay here again.

Nice for the Price

Stayed at the Queen for four nights during a convention. An ideal location, in walking distance to the French Quarter, Harrah's, Streetcar and Waterfront. Rooms were small but well done and very clean. Good breakfast included. Nice bar in lobby area. Staff was very kind and helpful with tours and general info. Would stay again for the price we paid via internet

Great experience

Stayed here in Sept. before departing on a cruise.

There was a problem with our original room and

the staff was very quick to accomodate us to another room. Very clean, nice rooms.

Stay Away from this Hotel!!

If you do not mind a foul smelling, dirty room, that is completely lacking in even the most basic amenities, then this is the hotel for you. The lobby was relatively clean and presentable, which is why I was completely shocked and horrified when I reached the room (although the automatic, dirty, glass doors leading into the hotel should have been a clue). We wasted no time in leaving this place. I am amazed that the hotel is able to stay in business and even more amazed that they have the nerve to charge more than $50 a night for the rooms. This really should be a room by the hour hotel. Enough said.

Very pleased with our stay

july 6th,2002 We just returned from a 2 night stay in new orleans and i am pleased to say that our room was top notch. We weren't sure what to expect since we made reservations site unseen, but it was very clean and the service was excellent. The room was romantic with a victorian flair, the price was more than reasonable and after hearing some horror stories from other people who had horriable rooms we were very pleased with our choice. We were able to walk the steets after midnight and not feel threatened, if we go to new orleans again this will be our choice to stay. It's worth your money spent.

Promises more than unmet

The hotel is highly overpriced for what you actually get - there's plenty of better hotels in New Orleans for equal or less dollars. Be aware that the hotel is actually two buildings - one of which is not staffed so security can be a concern. Lots of promises - room robes, decent cleaning, etc. - made on promotional materials/internet that were consciously never provided. On 3 consecutive days I asked for a robe and one was never delivered....Room service very slow....Housekeeping done very late in the afternoon...Only good staff I came into contact with was a great bellman on the street....

Disappointed in Nawlins

-Internet info says Airport Shuttle and Shuttle service - no way - $26 taxi or $20 Airport Shuttle

-Robes in room - not ours

-Rates - hit for $129 friends paid $79

-In Room Coffee listed complimentary - part of In Room Bar, only hotel I ever paid for coffee packets

- TV Menu - no way says in room movies but doesn't work - notified management - never fixed

- Historic quaint rooms - code for postage stamp size rooms

- Data Port - next to bed, with desk, if you can call it that, at opposite side of room

- Front desk - almost useless

- Fitness Facility 24 hours as listed , actually 6-10

- Housekeeping terrible, don't want to even go into it

On a scale of 1 -> 10 a Minus 5 only because it wasn't a total disaster.