Quay West Suites Melbourne

Address: 26 Southgate Ave, Melbourne, Victoria, 3006, Australia | 3 star hotel
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This 3 star hotel, located in the Southbank area of Melbourne, is near Eureka Skydeck 88, Flinders Street Station, The Arts Centre, and Southgate.
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      TravelPod Member ReviewsQuay West Suites Melbourne

      Reviewed by abby9999

      Wonderful Hotel!

      Reviewed Mar 6, 2012
      by (1 review) , United States Flag of United States

      The service was amazing! Rooms so clean, food so fresh, and people so nice!

      This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

      Historical Traveler Reviews Quay West Suites Melbourne

      Fantastic hotel


      We enjoyed our stay very much. The hotel staff were very welcoming and friendly. The rooms were large and well fitted, it was great to have a seperate lounge and kitchen. It was an absolute pleasure to stay at Quay West Suites Melbourne and we will be booking again next time we are in Melbourone.

      Wedding Anniversary


      We have just recently stayed at Quay West to celebrate our 25th Wedding Anniversary

      1) We were greeted to this wonderful night stay by excellent staff that were very friendly and made us feel welcomed.

      2) Our suite was second to none with every amenity at our disposal and the balcony was lovely to be able to sit outside and enjoy the view over the river.

      3) The swimming pool/spa were great.

      4) Proximity to the Southgate Shopping & Restaurants precinct was fabulous.

      5) The bed was comfortable and gave us both a well-needed sleep.

      6) Breakfast was delicious at Jarrah Restaurant.

      We hope to return for our 26th Anniversary.

      Loved the Quay West Suites


      The Quay West Suites were excellent!! Wonderful location, indoor pool and a great suite with a balcony. Melbourne had lots of great sightseeing. Don't miss the Great Ocean Drive and Soverign Hill which is a mining town from the gold rush days.


      Great Hotel


      We had a great time at this fantastic hotel. All the staff were helpful and friendly. We had an amazing large suite with modern kitchen and all the mod cons. The location is excellent on the South Bank - very central for the city - and loads of restaurants along the river. Would definitely recommed.

      Best location, great unit


      My husband checked in the day before I arrived checked in and was most impressed with the room. He easily found a convenience supermarket to purchase necessities for the next mornings breakfast. There are two within a 3 minute walk...five minutes gets you to Coles across the yarra which has a greater range of goods.

      As our stay was during a major event (Commonwealth games) Quay West were taking names and notifying people 18 months in advance re pricing and availability. We were offered a 1 bedroom basic room 340pn.

      The Room.

      Located on the 15th floor with sweeping views down the Yarra the apartment was clean and well designed. The children were supposed to share a sofa bed for the 3 nights they were with us but our daughter opted for the cushions on the floor. The kitchen had a small dishwasher, full oven and fridge as well as a combination washer drier. It had sufficient cutlery crockery etc for 4 (including an allocation of 3 clean glasses each) as well as utensils and cooking equipement for both the stove and microwave. There were two additional lounge chairs and a dining setting for 4 which meant we had somewhere to sit even with the kids bed out. Both lounge and bedroom had televisions. The balcony was furnished with a metal setting for 2. Windows had both privacy blinds and heavy drapes which helped to keep out both the city noise and light.

      The bathroom was a standard style marble with one sink, full bath and shower. Basic toiletries were supplied. My only gripe would be the toilet paper was a bit harsh! We were given two large fluffy towels and two standard towels as well as 2 pool towels. There were no linen issues at all during the stay. (This often seems to me to be one area many hotels fall down in. The dishwasher was either put on for us or unpacked each day if we had used it.

      The biggest concern I had would have been noise but after the 11pm fish show (special event related) it quieted down and I slept soundly.

      I think our booking length secured us what they told us was the best room in the place 1510. I don't doubt it by location


      Whilst I did not use the Gym my son did and it was reasonably well equipped and most importantly had live television coverage. The TV is also positioned so as it can be watched from the spa (no sound). The 20 metre (approx) pool was ideal. I was able to clock up a number of laps and had the pool to myself on all but 2 of 9 swims. The pool was a good temperature and spotlessly clean. There is no bar service but being and indoor pool I would much rather sit on my balcony.

      Parking was charged at $25 per day and we were told that a visitor could park for 18...we did have a visitor for a few hours and the fee was not added to the bill.

      Restaurants and bars were not used (we used the bar once for a coffee) and we either ate in or at nearby restaurants. The main reason for not using the bar was it was closed each night when we returned from athletics despite advertising as being open till late.


      No problems with anything here either. This is an apartment complex so no doormen but the porters handled baggage and brought up the car efficiently each time it was required. The staff was friendly helpful and happy and attempted to answer any questions to the best o their ability (we wanted a private steamboat trip but no one seemed to know how to book one...even the visitors centre)


      Poor Service, doesn't worth the money!


      I stayed at QW suite for 2 nights and were totally disappointed because of...

      1. Horrible housekeeping - eventhough they have madup your room, but the bathroom was not cleaned and with wasted papers left behind.

      2. Staff at reception desk were not friendly and they just don't know what they were doing. Wrong calculations, impolitness are their norms.

      Great for travelling through OZ


      These apartment hotels are great if you are travelling through Australia and need somewhere which doesn't feel like a hotel and has laundry facilities in the room! The suite we had was spacious(by UK standards anyway), good decor and well cleaned. Room service was just OK, but you are better going either to the in-house restaurant or out...

      The location of this hotel is perfect - very central and all you need to explore the city.

      Not good


      What is it with this Hotel? I have stayed here three times (all while on work assignment in Melbourne) and have yet to have a good experience. One time, the room had an air vent which went to the liftwell, and all I heard all night in the bedroom was the CLUNK, CLUNK of the lift moving up and down all night. It was painful. The next time, the room was overlooking the air vent coming up from the carpark and so the room was noisy as well. What is it with the air vents in this building? The next time, however, was a really shocker. I was there for five days, but working for three different client through that time, so the bill had to be charged to three different client accounts. That was WAY too much for the hotel reception staff to get their heads around, and it took numerous explaintations to get this settled and a total TWO HOURS for me to check out and settle the bill! After the two hours, I swore NEVER, EVER again would I stay at Quay West, a noisy hotel which does not make a stay an easy experience. Since then, have stayed at both Hyatt Grand, and Sofitel for work, both of which, for the same price as Quay West, offered a much better, more relaxing stay in the great city of Melbourne.

      Great views


      My wife and I went here in April, we were very lucky and managed to get a large room with a balcony overlooking the Promenade/ Yarra River and bridge. Perfect to watch the world go by. We could even watch the parade go by on the bridge on Anzac Day. The staff were lovely and polite and gave us a free upgrade.

      Also you just walk out of the hotel and you are perfectly placed for all the restaraunts along the riverside. Evening features of gas flames shooting into the sky every hour are a amazing site to behold as you sit and watch the world go by.

      Their is one drawback, the positioning of the hotel here means a bit of noise, though quite frankly, with a set of earplugs, and their double glazing it was not a problem.

      Also the room service breakfasts are a bit on the mean side

      So eat out!!.


      Great Location!


      Great Location! The suites are nice inside. The people working were very professional and nice. It's right on the river with restaurants and arts center nearby. The Botanic Gardens are in walking distance. It was a good choice.

      TripAdvisor Reviews Quay West Suites Melbourne

      4.50 of 5 stars Outstanding

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