Quay West Auckland

Throughly enjoyed our one night stay here for a birthday treat. 2 bedroom suite on 21st floor was exceptional. Comfortable appartment with amazing views. Very good breakfast with pleasant staff. Happy to recommend.

Great apartment with Bay View, all amenities, best location and excellent value at $195NZ per day including taxes. Huge balcony,full kitchen,attractive building and interior. Washer/dryer,VCR, etc. Restaurants and lively waterfront couple of blocks away. Stayed 5 nights and loved it and Aukland! There are lots of serviced apts in NZ and aptsinakld.co.nz has other units which we haven't seen but their service/responsiveness was very good.

I stay at Quay West regularly on business. The rooms are fairly good, but the service I have had the last couple of visits has been terrible.

Two times ago, the TV in my room wasn't working and after an hour they sent someone up to look at it who didn't really know what he was doing. He said their handyman would be there shortly, but he never arrived - I called twice and still nothing happened. The mini bar had not been restocked prior to my arrival, so I was charged for items I did not use. No cutlery was provided with breakfast. I complained and recieved an e-mail apologising and saying that the issues had been addressed.

Last time I ordered room service and was told it would be there in 20 minutes. 40 minutes later I rang, and was told it was not far away, but it did not arrive for another half an hour. Again no cutlery arrived with breakfast. I filled out a feedback form, and recieved basically the same reply I got last time.

I strongly suggest the nearby Sebel Suites as an alternative - I have always found the service there to be excellent.

We were 2 senior couples who probably stayed in the same 2 BR corner suite as the previous reviewer. Everything was as described, but the glass was clean. Thanks for telling them.

It was large, clean, comfortable, in the center of town, within walking distance of many attractions and restaurants. Staff was excellent. Since we stayed on the weekend, the rate (NZ$350) was excellent, and included breakfast.

We stayed in a two bedroom corner apartment on the 21st floor in March 2005. The apartment had a kitchen, livingroom with dining area, laundry, and two balconies (one large facing the water which could be accessed from the living room and the master bedroom, the other small facing the city). The apartment was well appointed, had wonderful views, and was quiet. The apartment, in general, was clean enough. The windows however were filthy and obstructed the view! It appeared that a small child or pet smeared food or saliva or both on the sliding doors to the balcony, and on the plastic panels surrounding the balcony.

The location was great, within walking distance to the harbour, shops, restaurants, Sky Tower, etc. The buffet breakfast that came with the price of our room was wonderful, good quality, hot and cold items, and well presented . The meal we ordered one night from room service was unexpectedly delicious! The staff in the breakfast room is friendly and eager to help with breakfast or with city information and directions. All in all a great place to stay, we would definetly return.

Anyone familiar with Quay West Sydney who walked unknowingly into one of the apartments here would instantly recognize it. The bad news is that the decor is beginning to show its age: basically late 80s 5 star design.

However, the Sydney property seems to get periodic replacement of audio/video equipment whereas the TVs in the Auckland property have almost certainly been there since the place was initially furnished, and they are really crummy too.

Also compared to the Sydney property this hotel seems skeletally staffed, as I discovered trying to get hold of housekeeping and porterage.

I found the location to be convenient, and will be enhanced once the work being done to beautify the waterfront area is complete.

The inroom broadband internet could not be made to work (nothing to do with my computer I hasten to add, everywhere I go I plug in the ethernet cable and I'm off), and after much time spend on the line with the service provider's engineers we both decided to give up. I wondered downstairs to discover a computer in the lobby which required you to purchase a prepaid card from the reception, a rather tacky touch in today's internet age.

A reasonable hotel that would benefit tremendously from a soft renovation.

We stayed at Quay West Suites the last night of our 10 day vacation. One side of the suite, we could view the downtown area and the other side we could view the waterfront area. Both views had outside balconies. The staff was great and the suite was very clean. We will definatly stay at Quay West on our next visit to Auckland.

I agree wth all the above postings. Compared to many of the so called 5 star hotels, this is a better deal in terms of facilities. However, I would shop around for a great deal as prices can vary greatly. Also, make sure you get a harbour facing room otherwise its a waste of a great view. Beware also that at the weekend , Friday and Saturday nights anyway, you can often hear a lot of noise from the streets outside, mainly "boy racers" zooming up and down the streets. Oposite the hotel is an asian fod court that is trully fantastic and really really cheap. Greta food and variety. I was also told that half of the apartments in the building are privately owned , so it s amixture of hotel and normal full time living space. I liked it there but get a great deal, shop around, get a harbour facing view on a high floor an dbeware of weekend boy racers!

This apartment hotel is superbly located. A few minutes in one direction and you are at the waterfront, handy for the ferry to Devenport and the islands. A few minutes in the other direction and you are the centre of Auckland's shopping area and also close to the Sky Tower.Apartments are furnished to a very high standard. My one bedroom apartment had entrance hall, fully fitted kitchen with dishwasher; laundry room with washer, tumble dryer and ironing facilites; lounge with views down to the waterfront; bathroom with full length bath but also separate walk in shower; bedroom with good firm Queensize bed. Both bedroom and lounge share one large balcony with table and chairs. Perfect for a glass of wine as the sun goes down. Televisions are in both the bedroom and the lounge. Telephones are in the lounge, the bedroom and the bathroom. A mini bar is also provided and there is the facility to order groceries via the hotel staff.Amazing weekend rates are available through some web sites on the Internet and often include a full breakfast. What makes these apartments superb value for money is the price is the same for one as four. The comfortable sofa in the lounge converts into a double bed if required.Housekeeping is spotless. Staff remember your name. Smiles are standard and one feels the staff really do care the the stay is enjoyable. A phone message one evening was the Duty Manager asking if everything was all right. How often does that happen in a hotel these days?There is a small but comfortable bar on the first floor beside which is the restaurant where breakfast is served. At weekends this breakfast in available right up until noon - perfect for those desiring a lie in AND breakfast!Room service is also available with a good menu selection.The high standard of the furnishings, the ambience, the professional but friendly staff, all add up to a smoothly run operation.A stay here will undoubtedly add to the pleasure of a visit to Auckland, a fine city to explore.

Our first hotel on a month trip through New Zealand and Australia did not disappoint us. We were fortunate to have a 20th floor and facing the harbor in the days before the Americas Cup. The accommodations could not have been better. Kitchen and laundry facilities in the suite were much appreciated. Highly recommend!