Overpriced and undermaintained

Four stars? For what? Certainly not the room. My door looked like someone had kicked it - a big foot-sized broken dent! And the cleaners clearly don't make any effort beyond tidying - the carpet was in dire need of cleaning, or even replacement, there was thick dust on everything higher than about 5 feet from the ground. The TV set was cheap as anything, and the quality of picture and range of channels was weak to say the least.

The only good thing I can say is that the room service was quick and efficient, and the food was delicious.

My advice - don't waste your money. You'd probably enjoy a Travelodge more.

Reasonable

In Leeds for a conference at the Queens Hotel, but couldn't get a room there, so chose the Metropole as a friend had already booked there.

Room was a very tiny single room, for which I had to pay extra - why do people have to pay for being single?

Good job I wasn't disabled in any way as there was a big step up into the bathroom. There was no wardrobe so had to hang clothes on just two hangers provided in a open area.

Radiator wouldn't turn off so room too hot - in the end had to open the window.

Fortunately I only paid £57 for a Saturday night stay, else I would have complained about the room - only really used it for a few hours as I was at the other hotel most of the time at their Conference.

Very difficult to find also when driving around the one way system!

Very poor directions given - and a car park that only held 15 cars!!

All in all reasonable, but probably won't stay again.

Awful.

Totally unacceptable standard for a 4* hotel and a travesty given the beautiful architecture of the building. Our room (408), was shabby to the point of being dirty; the room walls and carpet grubby, the window frame rotting and the blanket on the bed had stains all over it, including vomit. When we asked for a different blanket we were informed by concierge that no housekeeping was available on saturday nights and they didn't know where the spares were kept themselves. The bathroom was outdated but clean however, the door didn't close to and toilet bowl was glued together. A fire alarm at 1am completed our stay.

Strangely enough, we will not be returning in a hurry.

Unpleaseant stay

I found my room, although it was a smoking room very unpleasant. There were burn holes in the bedding, the nets were falling down and I was not impressed with the Bathroom.

I also waited 45 minutes for food ordered at the bar and the prices for bar food were ridiculous

Seen better days

Just returned from a 3-night stay. Agree totally with "OK, not great" verdict. I paid £75 a night including breakfast but the rack rate was £110 without! At that price it would be a rip-off. The place was grand once but is very faded now: it needs considerable refurbishment. But the room was clean and the bed was comfortable (the linen seemd new, not just clean). The bathroom, too, was fine. The service was efficient and friendly and the breakfast was fine. No complaints - but even at £75 it's no bargain.

OK but not great

Stayed at the Metropole again this year having patronized the hotel since I was a student in Leeds in the sixties. Great old Victorian edifice with magnificent terracotta moldings. Hotel has been slipping in standards of late - now operated by Le Meridien - maybe the slide will stop. Our room large, with comfortable beds and clean bedding but otherwise a bit threadbare. Large dated bathroom was spotless and everything worked. Our friend's room had good beds and bedding but smelled musty. Tiny creaky elevator is unacceptable for a hotel of this stature and size. Old style grand staircase is less harrowing. Lobby is pleasant. Former grand bar now relocated to the rear, no longer grand but OK. Breakfast is overpriced. Limited parking on first come basis - don't count on it. Desk staff bemused and somewhat amateurish but friendly and eager to please. Excellent location. If you get a good rate (esp. weekend) and one of the larger better rooms (we did) you may be pleased (we were). If you pay the rack rate or get a poorer room, you will not.

Disgrace

Arrived at hotel and departed some 20minutes later. The hotel was so old and dirty with a musty smell all round. The bedroom were a disgrace, the floor boards creeked, the wallpaper was peeling off and burnt by the televison. The bed sheets were old and dirty. I could go on all day on how dissappointing this hotel is. However a good point is that 200m up the road is the PARK PLAZA HOTEL ! FANTASTIC HOTEL. Thats were we moved too.

Very nice hotel, gracious and relaxing

We recently stayed in the Metropole Hotel in Leeds for a weekend break. The Hotel was very gracious and had a stylish lounge area where my husband could sit and read the papers whilst daughter and myself shopped in those lovely emporiums of style for which Leeds is famous, Harvey Nicks etc. The bathroom was wonderful and the service discreet but attentive. We will be back again soon! Highly recommended - near station and within walking distance of shopping areas.

Memorable Wedding Breakfast

My husband and I would like to tell you what a wonderful wedding party we had for our daughter and new son-in-law on Saturday 7th September at the Hotel Metropole, Leeds. Many guests stayed overnight including ourselves (some stayed two nights) and were delighted with their rooms. Nothing was too much trouble for the staff, all very friendly and courteous. Particular words of appreciation for the Banqueting Manager Mr Harold Brown for his highly professional and committed contribution to the success of the day, and to his colleague Adele who handled all the long term arrangements.The Edwardian ambiance of the hotel added greatly to the occasion. The food was excellent and the newly-weds thoroughly enjoyed their stay in the honeymoon suite, particularly the jacuzzi!

All in all a hotel we can thoroughly recommend.

Gillian & Richard Strudick

Horrible smoke drenched room

Last night was my first visit to leeds

I spent the night at the Metropole hotel in room 211. When i checked in no mention was made of the fact that i was being booked into one of their smoking rooms. i went up to the 2nd floor the corridor stunk of cigarrettes the room smelt of stale cigerette smoke.

When i asked to change rooms i was told there were'nt any non smoking rooms. At that point in the evening i was not in a postion to check out and find another hotel.

Luckily it was only for the one night. Had it been more i would have booked into another hotel the next day!

The carpet in the room was heavily worn and badly stained. Each time i flushed the toilet,the system clanked and it sounded as if the cistern lid was going fall off. the toilet seat hadn't been cleaned properly and the back of it looked as though it had old encrusted vomit on it and the bathroom panel had obviously seen better days,and generally the room was old and grimy.

The charge for the night was £80! and even if they were to offer me a free night i would never go back there again!

It shocks me that it is listed as a four star hotel. Don't be fooled by the pleasant looking foyer.