Quality Newcastle Newcastle upon Tyne

I stayed 3 nights in this hotel with my family from Norway. We found the hotel extremely well situated, and the service at the reception was very good. We needed 5 double rooms, and they were all next to each other without even asking for it!

The interior was quite tired, and it really needs a refurbishment. The breakfast was all fine, and the top floor has a lovely view. I would like to stay there again.

Stayed for one night in a twin with my mum. Receptionist very friendly and welcoming, infact gave us a nice welcome. Reception and public areas had tired decor, loose worn carpets, peeling paint, 1980's feel.

Our room was small with a view of the carpark and a large graffiti tag on the opposite wall. The room was not filthy but not spotless either. The TV was thick with dust, one of the blankets was badly marked. Bathroom fairly clean, toilet bowl badly stained. Poor quality sachets of shower gel/soap, adequate I guess. Towels soft and clean. Nice strong jets from the shower.

We went to bed about 11.30pm, the noise from the street was very loud, music, drunken shouting etc. I was so tired I finally nodded off whilst this was all still going on, mum said it went on for a few hours.

Breakfast buffet was average, we enjoyed some hot food, croissants, cereals, toast. Sadly I had an upset stomach within the hour but mum was ok.

Can't fault the location, very central and this was our main criteria as my mum can't walk far. Our room cost us £80 from laterooms and at a push if I was with mum I would consider it again. If I was with a more mobile companion it would be bottom of my list as there is so much choice, Malmaison, Thistle, etc etc for similar cost.

Stayed at the quality hotel for a weekend away with my husband to visit old haunts (10 years since finishing uni there!). Hotel is ideally located for visiting shops, pubs & clubs, which was the reason for choosing it. First night we stayed in room 101 which was pretty shabby but as we were going to spend most time out & about we weren't too bothered. Filled the bath to find it was full of previous occupants hair. Had to call the duty manager at 10.30pm to free husband from bathroom as door handle was broken and he couldn't get out! The DM promised to sort something out for us in the morning. The next day the DM moved us to a refurbished room which was excellent. Breakfast is served on the 6th floor. If they took the dreadful net curtains down you would have a fantastic view of the city! Staff were helpful & friendly, just remember to ask for a refurbished room if you decide to book this hotel and avoid room 101.

I stayed here with a group for 5 nights in May. Some of the reviews here were a bit worrying but the hotel seems to have been mostly refurbished and the rooms and bathrooms were modern, clean and comfortable, with all the usual amenities such as tea tray.

The breakfast was good when served buffet style and the staff were always very friendly if not always accurate but were quick to apologise and sort things out.

The hotel is VERY central in Newcastle, everything is in walking distance and the free secure car park is a great bonus in this location. The down side is that there could be a lot of noise during evening pub hours from Newgate Street, so ask for a room at the other end of the hotel. With no air con you sometimes need to open the windows - even in Newcastle it can be warm.

The restaurant food was generally OK as well, fresh if not starred cooking.

I'd stay here again if I needed a central location in Newcastle - although not at the price they currently have up on the reception board for a standard night rate!

Booked in here for one night to celebrate husbands 30th (ouch) . was perfectly situated for all the pubs clubs and restaurants, rooms were clean, and best of all windows you could open wide and take in the views of the millenium and tyne bridge. Staff were excellent, offering extra coffee when we came staggering in at 3a.m, buffet style breakfast which always goes down well with a hangover, dodge the eggs and fill up on sausages. Worked out cheaper than a taxi home, would not hesitate to stay there again after a night on the town.

1 night stay in a room that was very tired and not really comfortable. Room backed onto a noisy fan of some kind.

Staff very friendly but under resourced. Food appalling - £21.00 for an indifferent soup, some really foul pasta with uncooked courgettes and some cheese that could have been nice but was straight out of a really cold frige and inedilble for a hour or so....but all served by a really cheerful waitress.

Sadly, quite typical of the British hotel scene.

Quality this is not. Infact a travel inn would be streets ahead. Gaffer tape on the stairs - nice!, rooms with stains of all sorts, hair in the plug hole........do i need to say more

We stayed in Quality Hotel at Newcastle for a week

in Sept./Oct 2004 and enjoyed it very much.

The room was very good with all facilities.

The staff was friendly and very helpful.

The breakfast was excellent.

There was a coin-operated Internet computer.

Would like to stay in this hotel again.

This Hotel is in absolute need of a total refurbishment. The only good thing about staying at this hotel was the spotless clean bed linen. The resturant chairs were thread bare and badly stained. The evening menu was the same every evening we were there. Location of the hotel was central however I'm sure there are other hotels within this location of a higher grade. I must stay the people in the hotel and the city of Newcastle were very friendly.

The Quality Hotel is badly in need of refurbishment. I am sure the seating in the bar is at least 20 years old. The ceilings are filthy and the carpet on the stairs is patched up everywhere with black tape.

The room I stayed in was ok and the staff were all really friendly (except the bar staff late at night). The breakfast was absolutely disgusting, the tea and toast were freezing cold and the cooked food was also cold and swimming in grease. Half time the dishes were empty and you had to stand and wait on them being refilled. For the price of this hotel (much the same as the luxury hotels in the area) I think it could offer a lot more!