Quality Inn & Suites Seattle
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Historical Traveler Reviews Quality Inn & Suites Seattle
We do not recommed this hotel. We were unable to sleep-- the beds and sheets were uncomfortable. The service is incompetent and unable to answer questions profeciently and simply. The parking is a complete mess. Elevators were broken down, our bathrooms not cleaned. It is a decent location and a great price, however I wish we would have spent more on a nicer hotel.
Would Stay Again
I booked before I had seen any of the reviews...and having subsequently read them, was actually frightened at what I was going to find. We come to Seattle twice a year, for a week at a time, and usually stay at the Comfort Suites on Roy St...but wanted to try a place with a pool...so we thought we'd give it a shot. We travel (for work) on a budget...and find the hotels in Seattle to be realtively pricey, rate-wise, generally speaking, but here, it's pretty much you-get-what-you-pay-for. I wouldn't say it was "above average"......but we were NOT disappointed.
Contrary to what you've read here, we found the staff helpful and the room clean with new TV, bedding and a free broadband internet connection. There was a microwave and fridge in the room as well. There were enough lamps and plugs to satisfy. The soap/shampoo/lotion dispensers were kinda cheesey...and the water pressure in the shower (on the second floor) was dismal.
The free breakfast (Eggs, meats, fresh waffles, fruit, muffins) was excellent as compared to the usual Continental fare (though the eating area was cramped and there was much table-sharing and shuffling)...but it was a minor inconvenience.
The location is good...very close to the Needle and only about 10 blocks from the middle of town...and as many to the waterfront. The oft mentioned renovation was indeed in full swing...and the "patio" outside our sliding door was full of construction materials..and workers...but the AC worked fine..so we didn't need to keep the door open.
We'll agree the elevator was creaky...and the pool could have used a new paint job...(hot-tub was nice) but overall...and especially for the money...we enjoyed our stay there and would return.
The locals...make that cabbies...know the place as "The Seattle Inn & Suites"...so when getting a ride...make sure to specify that. It will save some repeated confusion.
BTW...and this has nothing to do with the hotel...but if you're reading this...you're on the way to Seattle...and if you're visiting for the first time...we highly recommend the incredible pastries et al at the Pike St. Bakery at the Pike Street Market ...a must-visit stop! (...you gotta try the apple fritters...we gave two to 2 gate agents on coffee break at Sea-Tac...and got upgraded to 1st class!!!!) and over on Roy Street...is one of our absolutely favorite vegetarian places in the US...The Bamboo Garden....on a quiet little street singular for fabulous middle eastern, mediterranean and asian fare.
We stayed at Quality Inn for 3 nights in early August 2004. It was recently converted to a Quality Inn and supposedly remodeled, but it still doesn't meet the brand reputation. On the plus side, it's within walking distance of the Seattle Center, and the free breakfast buffet featured some nice hot items like eggs, breakfast meats and waffles. On the down side, our room was tiny and poorly decorated. The public areas are also small and rather shabby. Bathroom amenities such as soap, shampoo, etc. are provided through wall dispensers, and ours weren't very full - luckily, we'd brought some soap and shampoo with us. I've stayed at many other Quality Inns, and this one just doesn't live up to the name.
(August 2004) I would never stay in this hotel again or recommend it to friends and family. The hotel is run down. The pool water was cloudy. The complimentary coffee in the lobby was nonexistent (containers, but no coffee). (There was some coffee in the decaf coffee pot and I was told just take some of that because they don't have decaf, it is all regular coffee..the 1/2 cup which was there was cold). There was no soap in the bathroom. After requesting soap (and waiting for an hour), I went to the front desk to get it myself. BUT, the worst part was when the toilet backed up and we called for someone to come up to the room with a plunger............. We waited 45 minute...... I called again......... We waited 20 minutes ....... I called again.........5 minutes later someone came to the room and handed me the plunger....... When I refused to take it and asked him what kind of service this hotel had...... he asked me "Do you want me to do it?" And as he used the plunger he asked me " Am I doing this right?" The next morning when we checked out, I informed the front desk of the problem the night before regarding the employee who came to the room with the plunger........... Their response.... "That's not his job."
I have never stayed in a hotel with such poor service.
Do NOT stay here!!
We used this hotel numerous times over the course of a couple years, and the service got worse and worse. When it switched to best value, we stayed there and they double charged my credit card, telling me i didnt get the second night free as promised in the promotion! I had to pay for 4 nights for an almost nothing continental breakfast, a sad, old room.. since i was getting the "promotion", it didnt include the remodeled rooms.. and a dirty pool! Go across the street to Holiday Inn Express for 10 bucks more a night!
Do not book a room here!
NEVER BOOK A ROOM HERE, especially if there's any chance you may need to cancel. We booked a room for two nights the Seattle Best Value Inn (Friday 16 and Saturday 17 January 2004). Alas, we had to cancel. We called at least one week ahead of time to cancel this booking; my mother in England had died, and I had to attend her funeral on January 16. Despite this, our Visa card was charged for one night. We have repeatedly called the Seattle Best Value Inn, have been promised at least six call backs (none have been made) and received NO satisfaction either from the manager (Kevin) or his staff. I have placed the Visa charge in dispute; I plan to contact the Seattle Chamber of commerce also to complain and to write to the Seattle papers to publicize this poor treatment. This has been a really shabby treatment, especially at this sad time. We even have a witness to the cancellation call;a neighbor of ours was with my husband when he made the cancelation call. Despite all this, the implication is simply that my husband and I are lying. Of course we also have a phone record of the calls made (two calls, one to book and one to cancel). We did everything right...now we have paid for lots of long distance phone calls in addition to being charged over $70 which no one has offered to refund. STAY AWAY!!!!!!
Do Not Stay at this hotel
Do not stay at this hotel!! Do not stay here even after the remodelling is finished as I had problems that were unrelated to the remodeling. It is currently undergoing remodelling, so parts of the hotel look run down (such as the elevator, which is very shabby and has wires hanging out of the ceiling) and other parts look nice (corridors to rooms).
There is a lot of noise during the day due to the remodeling. Also the parking garage has limited space because of the remodeling--a dumpster, scaffolding, piles of wood are taking up space. I had to park in a location in the garage that wasn't a legal parking spot. The web site for the hotel had no mention of the remodelng and the picture doesn't show all the scaffolding. When I called for directions, all the man at the front desk would say is that the hotel is 2 blocks from the Space Needle. When I arrived, there was a woman at the front desk complaining about the remodeling and the fact that it was not mentioned on the web site. I got the impression that she would not have stayed there if she had known about the remodeling.When I arrived, the hotel could not find my reservation in the computer. I had to prove to them I had a reservation made through their web site with a printout of the confirmation. My room was large because my friend and I were given the whirlpool room. There was an iron but no ironing board. There was a rod for hanging clothes but no hangers. There was a missing top sheet on one of the two queen beds, which forced my friend and I to sleep on the same bed. The toilet paper in the bathroom smelled like chemicals.
There was hair in the shower. The bath mat was the size of a hand towel. The plastic bag for the bathroom garbage can was sitting next to the can-I had to put it in myself. There was no do not disturb sign for the door. There was a deadbolt on the door that could be unlocked with a key. My friend, who travels often, said that decent hotels have a deadbolt that can only be opened with a special key, not the normal key that housekeepers use, and that rooms usually have a chain lock too.
The continental breakfast advertised at the web site is actually served at the diner next door and with the dollar value of the voucher you can get 1 bagel or 1 muffin. The management of this hotel is clearly not trying to make this hotel meet its 2 star rating and the housekeeping dept. does not do their jobs.
Good for the price
We stayed at this hotel in July 2003, and found it to be OK. It is still going through remodelling, but our suite was all brand new, and very nice. The kids LOVED the pool, and you can't beat the proximity to the Space Needle and other amusements. The surrounding neighborhood is nothing more than a big city area. I was leary of this property after reading some of the reviews, but found it to be a good choice. And, as for the price...you can't beat it for Seattle. Will stay here again.
The Best Value Seattle Inn
I stayed at the Best Value Seattle Inn on 10-14-02 and the stay was great. The hotel exterior and parts of the hotel are old, but I was told by one of the front desk staff (also a sign in the lobby) that they were remodeling the whole hotel because they were under new management and owners. The location of the hotel is fantastic for us out of town travellers. The hotel is close to all the tourist
attractions. And the pool and hot tub, wow, very nice. I also loved the fact they had a continental breakfast that wasn't just fresh fruit and donuts.
I had stayed at the Best Value Seattle Inn a week before and found out they had Seattle Seahawks packages so I made reservations when I checked out. My package was a standard king bedded room. Also included in the package was 2 tickets to the game and transportation to and from the
game. I ABSOLUTELY LOVED THE PACKAGE and it only cost me after tax $137.80.
I will definitly stay again, not only because I liked it, but to see how the building changes with the remodel.
Sleepless in Seattle Inn
My family stayed at the Seattle Inn in July of '02. It was a miserable experience that I would not wish others to have. We got in late and found it to be an old and run down place. I asked about a late check out and was given a measly 30 minutes. Fifteen minutes into this my wife was called and told to be out in five minutes or be charged for another night. It had been exceptionaly hot for Seattle and I foolishy assumed the air conditioner had been turned down and was just going to take awhile to cool down. No it never cooled down. Our room had no window, only a sliding glass door that opened onto a community roof area. This made it a risk to leave the door open. By the time I realized that my wife and I would get no sleep (temp of 85 in room), the kids were fitfully sleeping and packing and moving seemed an equal waste of sleep. The room had nobs missing and switches that did not work. The table was filthy with sticky stuff on it. It was a bad night and a difficult meeting to stay attentive at in the morning. Do yourself a favor. Go across the street to the Holiday Inn Express I found was there and have a much better room and stay.
TripAdvisor Reviews Quality Inn & Suites Seattle
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