Fantastic Value

Wow, what amazing value.

3 weeks ago I picked up a brochure on the ferry for this hotel and managed to book at their amazing $65 rate. We were nicely surprised the hotel was great, huge rooms we had 2 queen beds nice but small bathroom everything you would need coffee maker, hairdryer this room was twice the size of any other 3* hotel that we have stayed in Victoria free covered parking and a very adequate continental breakfast (except everything is on paper plates and cups).

Fantastic location this hotel is worth whatever rate that you can get its far superior to any other of the same star rating. Book with confidence

Good Value but Sometimes Noisy

Stayed here 4 days. Older hotel with new renovations. Rooms are large and clean. Great location for downtown. Within walking distance of everything. Pool is small and was cold. Walls are thin and outside noise started very early in morning. Recommend to ask for inside court rooms.

Great location

stayed here in aug for 10 nights in the king bed suite, althought the rooms look like they could do with some refurbishment, they are large and well equiped, the hotel is in a fab location and all sightseeing can easily be reached by foot or by bc transport. staff very helpful, and most transport just across the road. remember this is not a sheridon but great value for money. only down size was the pool Tiny and backing on to a side road where people could look in.

Fantastic Hotel in the heart of Victoria!!!

Loved this hotel!! Understated elegance. Tasteful rooms. Great small indoor pool, very friendly and helpful staff!! Free daily newspaper. Free covered parking. Just a few blocks to the Inner Harbor where The' Empress' is located! Try dining in the adjoining 'Green Room', their Halibut and Chips was terrific. I will definitely stay here again. Great with kids!!!

We had great fun getting our portraits done in charcoal down by the Inner Harbor.So much to do within an easy walk from hotel!!

Decent Place, Friendly Faces

We found this place after driving all night from Calgary. The hotel its self was comfortable, very clean and in a reletivley good location. Their parking was full when we got there , however the night attendant let us park in his spot, while he parked on the street. The girls on morning staff at reception were extremley helpfull and efficient, even the cleaning staff was very friendly. We would definatley stay at this hotel again! We give it 3 Stars!

Brilliant hotel, great location.

we stayed in this hotel for 4 nights at the begining of may, and found this hotel to be excellent. it was really close to Douglas street and the staff were really friendly and helpful. our room was lovely and spacious, it had a lovely little kitchen, which suited us just fine, and the beds were very comfy. the pool looked amazing, even though unfortunately, i didnt manage to find the time to use it. as we had a small child with us, we couldnt go into the pub downstairs, but we did try out the restaurant upstairs, "the green room", and i would recommend this to anyone. the food was gorgeous, and their chocolate mousse desert is to die for!!, i would definitely come and stay here again, when we visit victoria hopefully in the near future.

Three Diamond, My A**!

I recently made the mistake of putting my staff there during the Brier - NEVER AGAIN! The front desk staff were rude to me (over the phone) and my staff (in person) and denied receiving my authorizing fax even though my staff could see it sitting on their desk behind them. When my staff pointed it out, they were repeatedly told that it was not my fax and it was to do with another matter. Manager John Liadaklis has terrible customer service and the bad (vendictive) attitude from him works its way down through all the staff - they are mostly rude and "dense". Every time we dealt with them it was a struggle. It is like they went out of their way to make my staff uncomfortable. Messages didn't get put through to the rooms...voice mails mysteriously "disappeared". The left hand doesn't know what the right hand is doing and there was no communication - so we dealt with the same issues over and over again. Stay away for business or pleasure - it will raise your blood pressure and ruin your vacation!

Nice Hotel close to downtown

Not a bad little hotel. Very close to downtown though your at the top of a hill and it can be a trek if your having to walk from the harbor or the bus depot. Rooms were always clean, staff was helpful (though a little too helpful to the people in front of us in line!). The pub downstairs is nice. Bartenders were cute and incredibly friendly.

Within walking distance from everything

My wife and I escaped from having to stay at the English Inn after reading their bad report on Trip advisor. So we had to book last minute the night before at Quality Inn. WE HAD A BLAST! I would'nt say Quality Inn is an upscale place as there was an open hole in the ceiling by our room and the walls are a bit thin so you pretty much hear all those around and above you...not good if you are a light sleeper..On the positive side, my wife and I were really impressed with the cleanliness of the rooms and how housekeeping always kept everything stocked. If you want to be central to everything in town, this is the perfect place. We walked everywhere in town from our hotel and never needed a car for seven days (we took a bus to Buchard Gardens though). Pacific Rim Pizza is around the corner and makes killer pies. Try the Mexi Meat. OOOOOh Yeah! We ate their twice. Best places of all time (and we ate alot) were The Curry House and the Thai restaurant right next to it. We never felt ripped off at any time while dining so it's hard to find a poor place to eat there. Be prepared to spend some duckets for food anywhere you go though. Victoria is not cheap. If you are looking for upscale try The Chateau Victoria next to the Quality Inn or The Empress. But Quality Inn was a great place to crash for us.

Great location, you can walk everywhere!

My family (2 small kids included) stayed at the Quality Inn last summer and had a wonderful epxperience. The pool was clean and nice. The hotel's location was superb, only steps away from the Inner Harbour. We were able to walk everywhere we wanted to go. It was also nice to have complimentary parking.