Quality Inn Creekside
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Historical Traveler Reviews Quality Inn Creekside Gatlinburg
Will Never Be Back!
My husband and I booked 3 rooms for my mother in law's wedding. The rooms were OK, some cleaner than others, some smelled worse than others etc..... but what took the cake was the fact that I left my very important prescription medication there, and upon arriving home and realizing that fact, called and was assured it was found in my room and would be sent next day! After 4 phone calls and several emails to the corporate office, my medication arrived after 22 days of waiting. I got an apology letter from corporate, and was told I would get a response from the actual hotel within 7-10 business days.... It came 6 weeks after the incident!! They even had the nerve to charge my husbands mastercard for the delivery fee, which would have been totally appropriate had the medicine been sent within 1-2 days. I am shocked and appalled that I was not even offered some sort of compensation or return trip for free to make up for this terrible mistake. So after my family spent around $900 for the rooms, you can bet nobody from This family will ever stay there again!!
Not the best kept secret in Gatlinburg
We were very disatified with our stay in room119, it smelled like must and their was mold by the mini refrigerator. The bathroom was disgusting. It appeared they were in the middle of renovating the room as some things appeared new, but could not disguise the stench in the room. The parking was awful and we were approached about being towed, they failed to give us the sign to hang in our vehicle when we checked in. This establishment claims to be the "best kept secret in Gatlinburg", and I can see why, the secret is the fact that it stinks! (literally)
Won't Stay Again
We had the family suite which is in the corner of the pool area. Our view from the kitchen was of the dirt hill behind us. The room had ants crawling everywhere. The parking lot is very hard to manuever in and out of. The family area has no a/c so it was hot in the living room/kitchen area. The people were very nice but for the price of the room I was very dissappointed. We love Gatlinburg but will find some place else to stay in the future.
All rooms not overlooking creek (ads lead to believe, but there are more than the 60 rooms) others face parking lot or noisy swimming pool. First time in 12 years coining to Gatlinburg stayed different location than national chain. First room musty smelling, Moved to another, ceiling stained badly, did not get creekside rooms told overbooked by three but many rooms sat vacant. Commode sounded like would fall to floor each time used, bathroom sink leaked. Parking spaces (2) for handicap were used by bobcat and cement blocks. Under building parking tricky with old matresses, sinks, plywood, and other mic material laying around. Very hard to park and drive is small quarters. Would not stay again. Staff was cordial.
Bon Air Lodge part of Quality inn Creekside.
We were driving back to Ohio from Florida and decide to spend the night in Gatlinburg which is are favorite place to vacation.We usually stay at Zoder's or Hampton Inn but,they were both booked.We decided on the Quality Inn Creekside because it is the only place on the parkway with openings.The Man named Don who checked us in said they had rooms open were down the street at the Old Bon Air Lodge which they bought about 5 months ago was just renovated.He was very nice.I went to look at the room which was 128 on the bottom floor with a private small patio.The room did appear to be renovted.The beds and covers were new as well as the furniture and couch.The room had two queen beds and fireplace.the bathroom looked clean at first glance.I have stayed in Gatlinburg many times and I knew we would not find anything nicer on short notice on the Parkway.The pool was small but, nice.It was a little colder than we like.
The room was $89.00 a night.After we paid is when I notice a few things I want to mention to others who read decide to stay here.The hill you have to walk up to get to the hotel is really hard to walk up even for my healthy 13 year old.The room was big and seemed to be clean except i found some empty cups and candy wrappers on the side of the bed and couch.The bathroom celing above the shower had a little mold and the toliet always ran.The carpet was new.The bed was comfortable.My sons sheets did look dirty so I requested new ones at Midnight and they brought them to me with no problems.I wish we were able to stay at the main Quality inn Crekside which was by the creek and office.They are bulding a bridge and elevator to the main building they said so it should be okay when this done.
The free breakfast looked good but your typical free breakfast.we ate at the FlapJack Pancake restaurant right next door.The Location is good except the big hill I mentioned that leads to the new part of the hotel.We might stay here again after they build the bridge or if we could stay at the main building.
We stayed there for one night, rates were little high as we stayed on 4th July weekend but worth paying some extra bucks.
Service was good and decent continetal breakfast.
As per expectation being one of the "Choice Hotels"
The location is the best for the people visiting smoky mountains.
Only 5 minutes from visitors center. Also has various good restaurants in vicinity. Gatlinburg is small town and good place for hanging out in the evening for families.
Just stayed at the Quality Inn for 3 nights with my Mother and 5 year old daughter. We had a room by the pool which was a standard room with 2 queen beds - it was clean and had a microwave/fridge - the pool was very small but very clean. The cont. breakfast was ok- the location was good for walking to shops and places to eat in the area- parking was not always easy- and the parking lot was difficult to get out of (very odd shape) I don't think I would stay here again ..there was nothing special about it to make you want to come back but it was an ok hotel for the price.
It's OK for the price
Stayed two nights with wife and 2 grandchildren June 2005. It's OK. All staff was helpful and courteous. Asked for no smoking room and were put in a smoking room. The front desk moved us immediatly when we complained. Pool is fine. Whole place could use a little paint and polish.
We would go back. Location is great, a half block off main drag so no noise.
I loved the quality inn
a very clean place very friendly people i would highly recomend quality inn creekside and their great owners stan and jane sorey
Clean, Comfortable, Friendly Staff, Tiny Bathroom
This hotel is located on the end of the strip nearest the Ober Gatlinburg Tramway. The room had obviously had a makeover. Everything in the room including the sofa appeared to be relatively new. The bed was comfortable, and there was a microwave, mini fridge, table, sofabed, and the best part of all, a Fireplace! There was also a balcony over LeConte Creek. Had it been spring, we probably would have left the window open to enjoy the sound of the stream. The only thing to complain about this room is the very tiny bathroom that is very dated. I would definently stay at this hotel again if it were availabe for a reasonable price.
TripAdvisor Reviews Quality Inn Creekside Gatlinburg
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