Quality Hotel & Suites Niagara Falls

The webpage for the hotel neglects to mention that the whirlpool does not work and if you ask the front desk, you're told it is "just a hot tub." The restaurant is only seasonal and there is not much else around on the US side for eating. The video game arcade that is mentioned on the webpage is also seasonal. Be sure to check everything out if you decide to stay here to be sure what "seasonable" is. The rooms were OK though the staff was pretty slow in getting towels in the room after cleaning and our beds were not made at all. I will never stay on the US side again.

My friend and I stayed overnight at the Quality Hotel and Suites Niagara Falls in early October 2004. While the hotel itself was OK, the two double beds were very comfortable and the room was quiet, the service left a lot to be desired.

The front reception staff were the rudest and most unhelpful I have ever encountered. I was almost too afraid to ask a question for fear of having my head bitten off by the surly young lady at reception! When we checked out and wanted to leave our 2 small overnight bags for 3 hours, we were charged $3 a piece for the privilege!

The breakfast buffet staff were very nice but there were just two of them for 2 rooms full of tourists from buses. I had to run after the waitress with the coffee pot to get a cup of coffee.

Overall, an unpleasant experience and I wouldn't stay there again or recommend it to anyone.

this was the best ****** hotal ive ever stayed in,the serve was very good,the food in the hotal was very good,me and my wife enjoyed the pool very very much,the rooms are clean very comfortable beds, and the parking was not a problem at all,very nice people,very nice serve, very nice hotal

We were at the hotel on the 14th of Feb for the special occasion and had a excellent time during our stay and enjoyed the pool they had. The front desk staff and the management were very helpful with all our needs. The location is excellent walk to the falls and to the casino is just within walking distant. I called the hotel before my arrival after seeing the other comments,it was never close to what they had said. The price of the room was right. The only glitch was parking at the hotel.

They had limited parking space but, we found parking at the public lot cross the road, it wasnt big deal. Other cities we had visited had to pay for parking even at the hotels. We will visit again ..

We stayed at this hotel on Valentines day 2004.Our room was very clean.My husband and I both agreed that our beds were the most comfortable hotel beds we ever slept in.The only bad thing I could say was the swimming pool is more like a kiddie pool.Very small.But we were only there 1 night and we weren't there to swim but to gamble at the casino which is 1 block away.We will return because we liked the location and the price was right for the room.We didn't have any parking problems either,we parked right outside our room.

Extremely rude management, unplowed (6 inches of snow) parking lot in Jan., unshoveled sideways-had to walk in the street, freezing cold, small bathrooms, smoky, cold hallways on non-smoking floor, tattered, thin towels, shabby, thin sheets that don't stay on the bed, view out of window the worst we've ever seen (inside of another closed down buiding), pipe burst outside our room-staff did not respond, small pieces of cement came flying into the room due to the pressure of the water on the window, fire alarm went off repeatedly, hazardously slippery floor in lobby, broken glass entry door with tape on it, unhelpful staff. We had to change rooms 3 times, one room was freezing cold and dirty-not dusted or vacumned. No courtesy or apology for incredible inconvenience. Ad claims "adjoins Rainbow Shopping Center"-out of business, ad claims Restaurant-also closed. DO NOT STAY HERE. Should go out of business soon.

This place should be shut down. The General Manager would not listen to my complaints or the complaints of my group traveling with me. Out of about 12 rooms reserved at least 4 had no heat!!? There is no where to park, no where to unload your car, ATM is permanently out of service.

There is no walkway to the casino, as advertised there would be. The only floor that has heat even in the hallways is the ground floor. No view , no nothing. Except a vow never to use a Choicehotels property in the future.

I am writing in respect of my recent stay at the Quality Hotel & Suites at the Falls. We booked with your hotel due to the fact we were getting married on the 8th February, 2003 at the Falls Wedding Chapel on the premises. The service of the Chapel and all their staff was outstanding; they did everything to help both with the arrangements and with the exceptionally smooth running on the day. The Reverend Gerry who married us in the Winter Garden was an absolute star and made us both feel very relaxed and at ease with the whole ceremony we wouldnt change a thing.Unfortunately, the same cannot be said for the hotel. We were given discount on the room we stayed in as we upgraded from the standard room to the Jacuzzi Suite it being our wedding night. We stayed the night of the 7th Feb and then the 8th Feb 2003, in addition we booked another room for friends who were standing as our witnesses. Both rooms, which were incidentally clean were not as we had expected. The Queen Suite in which Mr & Mrs John Duncombe stayed was merely a normal room not how I would describe a Suite and considering the cost need I say expected more. The Jacuzzi Suite where do I start we viewed on the hotel web site the virtual tour of the room It looked perfect. As it turns out, in hindsight whoever filmed it deserves an award for cinematography the virtual tour gives a completely false view of not only the size but of the quality of the suite. When we first walked in the room we were to spend our wedding night, I could have cried. It looked cheap and tacky. Never had I expected to find not only the Jacuzzi in the lounge, but to find it wedged in a very undignified way between the kitchen and the lounge was a real shock. Again, not at all like the virtual tour.The Suite, quite obviously two rooms knocked in to one, one room being where the bed and very small en suite were. The second being the kitchen / lounge / Jacuzzi room! Both rooms having doors to the corridor showing they were definitely a makeshift Suite.I ca, that this room and that is all it is A ROOM is marketed especially at Honeymoon Couples. I am quite sure that I am not the only person to feel like this, and although we tried not to let it ruin our trip it definitely was the low point. When I think of the reason we came to Niagara, which was to be a celebration of our marriage, unfortunately all I associate with the hotel we stayed in is disappointment. Every Bride dreams that everything will be perfect, everything but the room was!

The room was clean, that is about the only good thing to say about the hotel. The parking situation was terrible, we had to park across two busy streets in a lot near another hotel. This was in the first week of April and it was not a busy time had we went in the summer I don't know where we would have parked. I was very upset about this since I asked about the parking before I booked the room and was told that they had plenty of on site parking. The staff at the desk were unable to answer questions as easy as directions to the falls. The Hotel restaurant service was extremely poor.

I don't know where to start. First we had a jacuzzie suie, which the jacuzzie was broke. The jets did not work. The heater was so loud, when you turned it on you can't hear the TV with the volume maxed out. Not that it mattered because the remote to the TV didn't work anyways. Oh yes, and I can't forget the toilet would not flush. We called downstairs and a young lady came up with a plunger and did not fix the problem. Then came up the manager and the hotel bartender? So my suggestion is check out the room before you spend $200 on a suite, when actually a $80 room is what we got.