Mercure Hull Royal Hotel
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Historical Traveler Reviews Mercure Hull Royal Hotel Kingston-upon-Hull
I decided to go back to Hull for the evening on my 40th after being away for 8 years (not in prison!). I always remember the Royal Station Hotel as being quite grand. We checked in and immediately regretted it. I'm not Howard Hughes but the first shoeox we were offered stank, was filthy and the bedsheets had stains. It overlooked a lean to roof full of rubbish, the net curtains were covered with mould. The second, after politely refusing to stay in it was'nt much better.........AVOID.
We have also since had brand new linen and towells put into all bedrooms and net curtains are cleaned regularly. This has substantially improved the standard of our rooms.
Ok if you don't want to sleep
Just had an interesting 2 night stay at this hotel and managed to get home completely tired out through the lack of sleep. I don't know whether it is next to the police station but at all hours throughout the night (up to and including 5.00 am) I was kept awake with the sirens of vehicles, this was on top of the fighting and shouting outside from customers not from the hotel and also the deafening sound of the 2 wedding disco's inside the hotel.
I understand that the hotel makes an awful lot of money from wedding receptions but never seem to get it across to receptionists when I complain that I cannot hear the TV or sleep because of the noise that they also should show some consideration for the residents.
Oh, and I forgot to mention, after managing to sleep from 5.00am after the sirens the railway station which is attached to started to make announcements from 6.00am and I was awoken to the sound of ...'the train now on platform 3 will be stopping at .........'
Obviously we aim to achieve the highest standards of service and comfort for all of our guests and we aplogise that it hasn't happened on this occasion.
In the majority of our rooms you can not hear traffic and the train station, these are available on request if required specifically. Although we are in a City Centre location so some noise is unavoidable.
When we have Wedding Receptions we do aim to put guests in higher floor rooms, but sometimes this is not possible due to us being so busy.
Do not stay here. The hotel smells of a mixture of diesal fumes, old chip fat and cigarettes. I booked an 'executive' non-smoking room. After being given a regular (dirty) room I got the Executive room, non-smoking but smelled of cigarettes and diesal and had two ashtrays in the room. The beds in each of the rooms looked like thay had been rescued from a skip and the bedding as though it had seen better days, sometime in the 80's probably was the beddings heyday. The carpets?, don't ask, don't take your shoes off though. This hotel is in serious need of a refurb in the bedrooms, corridors and reception area.
By the way, if you do get booked here get to the carpark early as the security camera only covers the first quarter of the 'secure' carpark, it is very dimly lit and is a shortcut from a housing estate nearby to the train station behind - the security guard only works until 2AM. Rather intimidating surroundings in not the nicest area of the City.
I walked out and did not stay.
Outside the building looked architecturally interesting, bar area had obviously received the benefit of the aledged 'refit'. Didn't go to the restaurant.
Holiday Inn have a new hotel near the new marina area - looked nice outside but didn't get to stop there either - try that first!
I genuinely don't believe that the Hotel smells as it has been described. With regard to the standard of the rooms, then obviously we have implemented cleaning procedures since then. We have also introduced new bed linen and towells into all of our Bedrooms.
With reference to the corridors; we have actually had some decorating done and all net curtains have been cleaned down the corridors.
The car park is surrounding the Hotel and is not a short cut to a housing estate, but is used by people visiting the Train Station, as we are adjacent to it. The location of our Hotel is perfect if you are visiting the City Centre and it is very close to all local ameneties.
Not up to much
First problem was finding it. I drove up and down several times -- I was looking for the "Quality" hotel, but the large sign on the front says "Royal Hotel", with "Quality" in much smaller letters lower down. Mentioned this to the receptionist, she said lots of people had had this problem. I suggested that if this was so, then maybe this might prompt some action -- but was met with polite (i.e. rude) silence.
Service in the restaurant was incredibly slow and amateurish. Shown to dirty table which was not wiped. Food was OK though.
Poor shower - noisy room overlloking train station platform - breakfast poor with poor service
OK - Just don't expect too much!
First thing I would say to the hotel is - introduce some non smoking policies in the lobby - smoke seemed to fill the area and was really unpleasant - also try emptying some ash trays!!!
Stayed for one night - the hotel was fine for one night - two nights and I would have been worrying!
Room was small and bed linen a bit tired but it was all we needed for one night. Sink leaked but a few towels sorted that out! Breakfast was ok - service a bit slow. Waitress surprised to be asked for tea!!
Reception didn't seem to know what was going on - when we attempted to check we told our room had already checked out and the bill had been settled. That suited us - we got it for free!!!!
All in all an ok hotel - great location at train station, good parking facilities very central and fine if you don't spend too much time there!
I can confirm though that we do our best to avoid the lounge becoming smokey and it is not like this on many occasions.
With regard to the bedroom, we have actually just introduced all new bed linen, towells and toilet seats therefore this has improved the standard of our rooms.
Obviously we aim to achieve the higest standards here therefore we do look into all comments that we receive.
An unhappy morning start.
Having stayed for one night I would not recommend this hotel nor use it again. In the morning there was no hot water and the breakfast was almost inedible. When we went to check out they tried to overcharge us by £15 and when I questioned it there was no apology but a silent print out of a correct invoice. When I complained about the water the receptionist asked if I wanted to speak to the manager. When she arrived she admitted that they had had problems with the water, i.e. they knew about it and she apologised. Surely the time to apologise to guests was before they complain if they already knew about the situation. It appeared to me that she only apologised to shut me up. Not a penny was deducted from the bill even though in our minds the hotel had not fulfilled their promise of quality service.
Had a midweek break at the Royal Hotel (room only). Room very comfortable, hotel very clean, centrally located, would recommend. Value for money if you get a good internet deal. Would stay there again.
And this hotel is supposed to have been refurbished
I stayed in this hotel on business in October 2004. As I walked to my room there was a bucket in the middle of one of the corridors catching water leaking through a hole in the ceiling. The room was small and dirty. I had to plug in a laptop lead behind a bedside table and was appalled at the state of the wall and floor which looked like it had not been cleaned in years. The bathroom was very small and had a tiny sink, no room to put anything and just a small shower. If this hotel has recently been refurbished then I would hate to have stayed in it before! I can definately say that I will not be returning, especially not at a rack rate of £120 excluding breakfast.
Since 2004 all of these problems have been looked into and resolved. Rooms have been improved since then, with new linen, towells and toilet seats.
Also bathrooms have been grouted and cleaned and obviously not all of our rooms are small. We only have a small number of rooms without a bath, and people can request rooms with a bath.
Very reasonable hotel
Stayed at the Quality Royal Hotel in Hull for a wedding. The rooms were quite small but recently refurbished and very pleasant. Having a Playstation console in the TV is also a nice touch.
Good location as well.
The bar at the hotel is very expensive considering the price of drinks in the rest of Hull - more than twice as expensive as the bars across the road!!
All in all definitely recommended though.
TripAdvisor Reviews Mercure Hull Royal Hotel Kingston-upon-Hull
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