Travelodge Hotel by the Falls
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Historical Traveler Reviews Travelodge Hotel by the Falls Niagara Falls
Worst experience ever and very poor customer service
I have originally booked two rooms because my friends were going to come with us and one room wasn't enough. But then at the end my friends bailed out on us, so we only needed one room. We notified the front desk which the staff were not friendly at all. We left the next day. I checked with the visa card company to make sure that I wasn't charged anything extra. I was told that there was a hold of $240 charged on my visa card. I called long-distance and the front desk staff said that the hold will be off after 2 business days. The hold was still on. Now, from $240, it went down to $160. I called again and the staff said that she will call me back but never did. After 11 days, there was still a hold on my visa account. I have sent an email to the manager. The manager was not sincere at all in trying to resolve this issue. She did not apologize and show concern for her me. Nowadays, excellent customer service is so important. This place I will never go back again.
Nice little hotel - Great staff
I traveled here with my friend, her 9 year old son, her sister and her sister's husband the last weekend of August. There is no fee for parking (many of the hotels do charge for parking). We had 2 rooms on the 11th floor facing towards the falls. We could actually glimpse the mist from the falls and see a little bit of the river, but not really see the falls from our rooms. The room had 2 double beds, a small table and chairs, a nightstand, and a televison stand. Although the bathroom was small, it was adequate. We had plenty of towels and shampoo. The tap water tasted good to us. We left a nice tip for the maid (I believe her name is Judy) and she did a wonderful job, especially working around the 9 year old's display of construction trucks on the floor by the foot of the bed. On the television, there were several channels to select from in English and in French. This hotel (and the gift shop) take the Discover credit card (the only place we found in the area that took this card). Check in was quick and easy. The hotel clerk (Brenda) was very helpful and kind (thank you Brenda for being so helpful to us!). The indoor pool is very small, sort of like a small backyard pool. Good for soaking but not for swimming laps or diving. There is also a hot tub. We didn't use either of them. The gift shop had some of the best prices on goods, and good quality too. The clerk in the gift shop was very kind and helpful. The ice machine is on the 1st floor. The elevator is fairly quick, and the hotel doors require key cards. We had no problem with the key cards. There is also a vending machine on the first floor, as well as some tourist information. We didn't eat in the restaurant at the hotel, so I can't comment on it. We got some of the best rates for a hotel within walking distance of the Falls and a decent hotel (we used Sams Club to reserve rooms). There are two ways to walk to the Falls - you can either walk down through Clifton Hills (with all the tourist stuff) or you can cut across walking toward the movie theatre (looks like a pyramid). There is a 7-Eleven up the street that has an ATM machine, as well as plenty of restaurants nearby. We ate at Tony Roma's for breakfast (good food and serivce). We had dinner at the Red Lobster (we actually walked there, but it was a long walk) - good food and a different menu from the Red Lobster in the USA. We walked down to the falls. If you don't like to walk much, you can drive your car down to the falls and pay for parking. We all would stay here again. It's not real fancy, but for the price and location, it is ideal. It is a clean and decent hotel, and we all felt very safe.
Didn't really seem like a hotel
Quality Hotel was more like a glorified inn or motel. The rooms were small, but clean like the rest of the "hotel." It's location wasn't nearly as close to the falls as I would have liked but it is walkable. However, the fifteen minute walk is not exactly enjoyable during the hot, humid summer weather. The Sheraton is much closer, about one or two blocks from the American Falls. Or the Quality Inn which is cheaper is located about three blocks. I would much rather have stayed at the Courtyard by Marriot across the street than the Quality Hotel.
Nice Hotel and Good service
We stayed at the Quality Hotel near the Falls the week of June 6th. We found it to be a good experience. The location was within walking distance of the Falls and other attractions. There was no charge for parking. The staff was very helpful and gave us a courtesy call after check in to make sure everthing was ok. I thought that was nice gesture. We purchased our Falls attraction package right at the front desk which saved us some time. When we returned home from our trip to Niagara Falls I had a question on something I had forgotten that I put on my charge card. The lady at the front desk who answered the phone didnt put me on hold. Instead she answered my question within a couple of minutes. This was done in a friendly and professional manner. The good service we received after the stay impressed us. Overall this was a nice hotel and the staff was very helpful.
I stayed here from May 18th-24th. I am so glad I chose this hotel. Everything was wonderful. Our room was spotless and so clean. Nice, spacious bathroom. You could actually see the river (not the falls) from our 10th floor room. Staff was very nice. They called our room shortly after check-in to make sure everything was okay. The location is excellent as everything is within walking distance. Nice pool, nice hot tub. We only ate at the 6.99 buffet breakfast once, and were not impressed. The food wasn't that great, but everything else about this hotel was awesome. This hotel is worth staying at if you are looking for a basic hotel, and don't mind not being on top of the falls. The price is definately right. I would stay here again in a heartbeat.
A pleasant hotel
Its not near the falls, but you can walk and be there within 15-20 minutes.
As it was out of season (end of March) and cold the room rate was great
CAD 63 per night + CAD 9.50 taxes. There is a buffet breakfast during the season (we were out of season) lots of restaurant and other activities within walking distance. A swimming pool and a bit tired staff.
Worst. Hotel. Ever
When I arrived at the hotel I checked in a few minutes later some friends of mine came to visit with me at the hotel (they were the reason I came to town to begin with). I was told that I was not allowed to have anyone visit me at the hotel. I found this to be absolutely ludicrous and when I told the hotel desk that, she immediately became beligerant and said if I didn't like it, I could check out. I was left no choice but to do so, as my company had
come a couple of hours to visit with me and all of the sudden they were
not allowed to be there. As I was checking out the clerk had the nerve to say to me "we both know you won't be home and in bed by 11". SO WHAT? I am an adult, I didn't come to a tourist town to have you determine my bed time!!!! As if I was a child whos parent was grounding
them. The slobs they call desk clerks were rude from the instant we walked in and continued that way until the instant we walked out. Absolutely deplorable service. I do not recommend this place, unless you are strictly there to do nothing past sun down. Preposterous.
New building, great service, walking distance to Clifton Hills district and the falls.
You can't see the falls from the hotel, there is another hotel in the way. This isn't really a bad thing, it means it is much cheaper. If you must see the falls from your room, you will pay a premium for it. The room was spacious, clean, quiet, and the shower was excellent. Heck, the whole bathroom was great. Large counter, hair-dryer, bright, and a shower I wanted to bring home with me.
Booked online, check-in was painless. Amanda at the front desk was evidently the manager, as it semed she was always there and very helpful. (Called our room half-hour after getting there to make sure it was ok.) Pleasant surprise for a mid-level hotel.
Now, this isn't a 5 star luxury. The pool is a bit on the small side, the food was very good if unremarkable, no valet parking, or a mint on your pillow. But for a decent price within a half-mile of everything, this was fantastic. If we go back, we'll stay here.
Great Hotel- Free parking
Stayed for 3 nights- Aug. 15,16,17, 2004. This hotel is conveniently located and has free secure parking- It is within walking distance of all Niagara Falls, Ontario attractions. The staff was very helpful and friendly. The room was truly a 3 star hotel room. Very clean. The shower was great. The two of us had a great time in the Niagrara Falls area because of this fine hotel we stayed in.
Nice, clean, modern hotel
Stayed in hotel on 7/8 July 2004. Hotel is well situated to main tourist area and provides excellent value for money. Bedrooms are spotlessly clean and with modern decor, best by a long way out of at least 6 others inspected nearby. Restaurant attached to hotel which provides buffet breakfasts for $6.99.
TripAdvisor Reviews Travelodge Hotel by the Falls Niagara Falls
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