Nice place with very friendly staff...

The reviews on this site gave me alot of concern before we left, but they turned out to be far from the truth. We just got back from our 5 night stay there, and I have only good to report.

The room was smallish, but that's a common problem when staying in Europe. If you're looking for a room the size of the Ramada down the street, then I suggest you stay there and not try coming to Europe. I spoke to staff at the hotel and they said alot of work had been done to the hotel bedrooms over the past year.

All the staff were very friendly and helpful. It is only a few minutes from Victoria Station and you can get anywhere you want from there in London. I recomend this hotel highly. We didn't have any of the problems listed in your advisor, but we weren't looking for problems. We just enjoyed our visit to London.

Stench of the Sewer, Horrifying service AVOID

My clothes still smell from the odor of decay and rot. We were in three different rooms and they ALL smelled like this. Although one room managed to filter in every puff of cigarette smoke from all over the hotel so that it smelled like a dead man smoking underneath the bed. Tons of teenagers and young adults who bunk in there 15 to a room and are loud all night all over the hotel and in the street. It is WAY overpriced, better rooms for 50 pounds less around the corner. The management is awful and treats their clients at best as some nuisance but mostly like criminals. Even corporate has a healthy disregard for guests, refusing to return my phone call, but instead having the same manager who was so horrible call me despite my leaving a detailed message about this manager. This implies a corporate greed and disrespect for all of their hotels, Choice Hotel chain. AVOID

Never ever again!!!

I had the misfortune to stay here in February 2004. I had a room at the front of the hotel which was threadbare and the window didn't fit properly in its frame. The whole room looked like it hadn't been decorated since the 1980's. The ill fitting window was perfect for listening to the refuse collection service outside the hotel at 5.30 a.m every morning. I'm afraid there is no way I could recommend this place and will not be returning.

Never Again!

We booked two non-smoking rooms for Friday and Saturday 5/6th September for its location and price (£59 per room). Firstly, they lost our reservation. Then we found that the room was small, very dated and worn. The sheets were old and threadbare, cigarette burns on the bedspread and the sheets. I asked for them to be changed for our second night, but they weren't. We couldn't sleep well, as the beds were extremely lumpy. When emptying the sink in the bathroom, the plug in the bath gurgled and produced a foul smelling bubble of water. The hairdryer had burnt out, and when asking for it to be repaired, I was told that the repairers did not work weekends (do they only anticipate electrical problems on week days?) Instead, I was asked to use the dryer of our travel companions on another floor! The room was extremely hot all the time, despite it being fairly cold outside. The only thing going for the hotel was that it was clean, cheap and well located.

However, I will not be recommending anyone stay there. On checking out, two groups of guests were asking for complaint forms. I would rather stay in a less convenient location to have a half decent room.

About the Quality at Quality

We stayed at the Quality Hotel Eccleston,London, for 3 nights in august 2003. The first night the lights didn't work although the staff did fix them. The lift didn't work most of the time. which involved us climbing 5 flights of stairs. The bathroom had mold on the shower and the beds were uncomfortable. IThere was a lot of street noise.The laundry service wasn't available. The hotel couldn't help us get theatre tickets. It is adequate but barely. The best thing about is was the location which is near Victoria Station.

Disappointing

Lobby is the best part of this hotel. Badly in need of updating, even the furniture in lobby is worn - rooms are even worse. Curtains & sheets in our room had holes in them, the ensuite bathroom very run down. All furniture in our room quite worn, depressingly so. Staff, however is quite courteous. Located one block away from Victoria Station, which makes it convenient for out-of-towners, but neighborhood is a bit loud and a bit run-down.

Okay hotel, convenient location

I've stayed at The Quality Hotel Eccleton twice. It is old and dated, but adequate. The location is its main advantage--only a two minute walk to Victoria Station, so very convenient if you are flying into Gatwick and taking the Gatwick Express into town. Rooms are smallish but not tiny. There is some noise from the Road outside. If you walk southeast (away from Victoria Station), there are some good restaurants, including a very nice Thai restaurant. In short, it is okay--but not very distingished.