Quality Hotel & Leisure Stoke On Trent
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Historical Traveler Reviews Quality Hotel & Leisure Stoke On Trent Hanley
Room ok, bathroom appeared brand new, restaurant service very poor
This was our second time at this hotel. We just stayed for one night.
Our room was ok nothing special, just ok, but the bathroom appeared to be almost brand new. We had a view over other buildings and a roof, but as we were only there for one night it really did not matter. Shortly after we arrived we went into one of the bars for a cup of tea, which was served in a cup with a tea bag, no mention of a nice pot of tea.
Then we made the unfortunate mistake of asking some friends who live nearby to come over and join us for an evening meal. Some mistake.
Although the meal was quite good although not very hot, the service was poor to say the least. We had a bottle of white wine and a bottle of water which were just "dumped" on the end of the table, no tasting!!!! no pouring!!!! The morning breakfast was also fairly poor.I guess next time I go to stoke i will have to look for another hotel.... Very poor all round for what is classed surprisingly as AA 3 star.
I used to live near the Quality Hotel and went there for a wedding once when it was called The Grand. The hotel was much nicer then. During my more recent stay I found the rooms to be really old fashioned all dark and dingey, with a horably decorated brown tiled bathroom, like an old school corridoor, there was also a grubby stained valance on the bed, and the trouser press could have been an antic. The room reminded me of an old fashioned carriage on a steam train. The bath taps did not work at all and after complaining we were moved to another room which was nicer and better with a much more modern and newly decorated bath room. The bed was quite comfy but we were in a room next to a bunch of young males who partied until early morning making a disbance, I rang down to reception to complain and the problem was dealt with. The hotel was quite deceptive as the corridoors and reception and even the outside view of the hotel are almost stunning but the rooms are a different matter they seem to have been neglected. All in all I was disappointed with the hotel for the price we had paid. If it had been alot cheaper by around £30 then it would have been ok. The problems we had were efficently dealt with but for the price it was, there should have been no problems to begin with.
2nd Worst hotel I have ever stayed in
Stayed here for a visit to Alton Towers as the usual hotel I go to was full. What a mistake. Hotel is in run down area of town, lapdancing bar next door. First room we were given was tiny, no view, broken bed, broken wardrobe, and a staircase above us meant constant noise. I complained and we were moved to a family room.
This room was much better, though the bathroom had wallpaper hanging off. However - what we didnt realise was that our room overlooked the car park, which come the early hours was where all the drunks would gather. We had constant noise until 3.30am, from music, from people shouting and from people sat on the car park wall argueing, fighting etc. There was no respect for the cars - I spent the night awake watching my car incase it got damaged.
We were so tired the next day we skipped breakfast, and didnt go to Alton Towers - the hotel ruined our weekend and I just wanted to get out of there. Incidentally, the worst hotel I have ever stayed at was the Comfort hotel Stoke which is part of the same chain. Utter rubbish - AVOID LIKE THE PLAGUE.
Stayed 4 nights, breakfast inedible had been left out on the servers to dry up and fester, sausages uncooked in the middle asked for fresh eggs and waited 40 mins to be presented with eggs that had uncooked white (all 6 of them as there were 3 of us), waited another 10 mins after sending them back and managed to get one cooked and one still with an uncooked white.
The 'restaurant manager' was inept - his main role appeared to be just ticking off room numbers - I would have thought that his duties would include making sure that there was food in the server, that there were tea and coffee making facilities (something else - never in all the hotels I have stayed at have I had to make own drinks from a flask of not so hot water!! ) Complained about the breakfast and got a free meal at the carvery, however although the meat was lovely again everything else had been left to dry out.
Stay reached a great conclusion when the fire alarm sounded in the early morning and we had to evacuate in night clothes - a problem with someone forgetting to put a fan on in the kitchen we were told. However the lack of an 'incident control' person from the staff was evident, in a real emergency surely someone from the hotel should control the residents and have some idea of what was happening.
Underhand Charges....Be warned !!!
We stayed at the Quality Hotel for 3 nights on 8th April 2005, our party comprised of 2 adults and 3 children taking the DB&B option with the main purpose of the visit to include a trip to Alton Towers.
Firstly I would say that this hotel is 'tired' and is in need of refurbishment. The room was adequate but the bathroom was poor with a 'caravan' type over bath shower.
My biggest complaint though is the underhand charging system this hotel chain operates ( the Choice Hotel group). The Friday and Saturday night dinners were advertised in the hotel restaurant as 'feast nights' all you can eat with a choice of complimentary soft drink, lager or glass of wine. So it came as quite a shock to us upon check out to be told that the complimentary drinks did not apply to those on DB&B!!! At no time during the meals were we told this and it was not stated on the menu. We asked to speak to the manager who said that they have had other complaints from guests about this and would 'possibly' need to change the wording on the 'feast night' menu. He did agree to deduct the charge for the complimentary drinks without any fuss which led me to think that if we had not questioned the bill then obviously the hotel would have been quite happy to accept our grossly over inflated payment!! To add insult to injury we were charged V.A.T. on top of the drinks bill. I have never dined out in a restaurant that does not include V.A.T. on the drinks menu. So for a bottle of wine that was listed at £15.95 we were actually charged £15.95 plus V.A.T. They even had the nerve to charge us V.A.T. on the kids' Pepsis !!! There are a few other minor niggles like the lack of some foods at breakfast etc but all I can say is that if you are considering staying at this hotel then please remember to clarify all charges as you might get a shock on checkout !
Having booked our wedding there for 11/09/04 we were greated with numerous problems throughout the day. 1st the wrong date on the menu cards, not enough drinks available considering they had all been paid for and dirty drinks glasses for the wedding breakfast. The following morning when we went to collect things like the wedding cake, they had thrown all the cake boxes away (there were 3 tiers). Then we found out that all of the remaining cut fruit cake had been thrown away and the sponge cake all cut up but never even put out for the guests! If you want to enjoy your wedding and take your cake and leftovers for people who were not there, then don't go to the Quality! They don't even seem interested in putting things right!
Noisy, Shabby, Strippers next door!!!
We stayed there 1 night prior to going to Alton Towers with child aged 10. Hotel is very central and surrounded by nightclubs. Our room on 1st floor overlooked 'gentlemans club' and strippers used hotel car park for their cars although the hotel provided bouncers to try and prevent this. Also overlooked very late night burger bar. Fighting, screaming, shouting until all hours. We had no sleep. Passing traffic noise amplified: it was very loud- in our room the secondary double glazing did not close fully.
Food is good but evening meal was cold and had to be sent back. Breakfast good. Rooms shabby.
This hotel is not suitable for children or for anyone who wants any sleep!!!
A warm welcome awaits you at the Quality Hotel
Just had a fabulous weekend at the Quality Hotel Stoke-on-Trent.What a surprise to have a clubroom complete with spa bath as standard on a weekend deal! The staff are exceptionally friendly and efficient, especially in the restaurant. The food was excellent,fresh,hot and plentiful. Even though a refurbishment is going on it was hidden well and I didn't feel I was on a building site! Congratulations to all at the hotel for making my birthday weekend do special.
Stayed one night in March 2004, Hotel undergoing extensive refurbishment at this time. Room was in an annex block, comfortable enough, but room smelled strongly of stale smoke and windows wouldn't open. Leisure facilities were good and staff friendly. Decent breakfast but rather overpriced for a three star hotel but then someone has to pay for the redecoration I suppose. Ideally placed for the City Centre which has loads of eating houses.
Friendly welcome and lots to do
W enjoyed the Health Club in the hotel, and we enjoyed a relaxing weekend visiting the wonderful tourist attractions locally associated with the world famous chinaware produced in the area. The restaurant harks back to a bygone age setting, with hanging chandaliers,drapes, and good wholesome, english food. We particularly commend the staff for welcoming us as though we were long lost friends.The hotel itself is over 150 years old, and the bedrooms are not the most modern we've stayed in , but they are comfortable,and clean, and to be fair there was some refurbishment work going on whilst we were there. We can't wait to go back for our next anniversary .thank you for a lovely weekend.
TripAdvisor Reviews Quality Hotel & Leisure Stoke On Trent Hanley
Travel Blogs from Hanley
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