Very nice

There were bad reviews on this hotel. I was just there for 3 days Apr 30-May 2nd, and enjoyed it very much. The rooms were huge most have a private balcony and it was quite clean. The breakfasts were very good. The bar is very cozy (though pricey). And of course it goes right to the beach. Service was not bad, though slow on repairing the computers in the business center (at least it's free, where the 2 Westin hotels in Madrid and Seville charged 10 Euro every hour). My only complaint were the beds were too stiff for me but some like it that way. It is expensive however just like all the top hotels in Costa Del Soro area.

Return visit was good.

Just returned from a 3 night break at this hotel, our second stay in 12 months.

Disappointing

This hotel is resting on its reputation as one of Marbella's best hotels but it certainly falls short. Deemed a 5-star and priced accordingly, this hotel is way disappointing. The driving directions we got off their website were wrong and sent us driving in circles, the last thing we wanted to do after a 15-hour trip. when we finally found the hotel, there was no bellhop to take our luggage and our room was not ready. we were asked to wait 2 hours in the lobby and when we asked about the directions, the clerk responded with a chuckle that the online directions were incorrect. the room was ok but for US$450 a night, i expected more luxury and more attentive service. i felt like i was burdening the employees of the hotel anytime i asked for anything.

Charming Staff and Great Service

My husband and I stayed at this hotel for 3 nights during our honeymoon. We are used to staying at luxury and boutique hotels, so we found the rooms a bit old and musty - decor is a bit out-dated (more like 80's resort), but the bathroom was newly renovated with large bathtub and shower. If you are looking for "bangalow" style rooms and private surrounding, then this hotel is for you.The staff, especially the concierge, receptionists and restaurant staff, were impeccable. Concierge helped to recommend the best places to go to and gave us great advice on our day excursions. The other great thing about this hotel is that it's right next to the beach, access to Marbella Club Spa (must go if you are into thalssotherapy and message) and the Marbella Tennis Club - which has great facilities and are open to hotel guests. If you want to have access to lots of facilities, this hotel is great.

A stunning holiday !

Having just returned from a fabulous 2 week stay at Hotel Puente Romano, I felt compelled to recommend it to anyone looking for a top quality and relaxing holiday. The location is tremendous - in between Marbella and Puerto Banus but away from the crowds and on a great strip of beach. The food at Robertos restaurant was excellent - particularly the fabulous lunchtime sea food buffet with great fish, lobster etc. and all for only £30. The tennis club facilites are the best I've seen anywhere and the children both had a great week in the well organised coaching mornings. Finally, our accommodation was top notch and I wouldn't hesitate to recommend this hotel to either another family or a couple looking for a 5* break.

This hotel is awful!

My husband and I stayed here last week for our honeymoon and we were extremely disappointed. Our room smelled musty the entire time, we didn't have a view of anything, and the prices were outrageous for what you got. One day we ate by the poolside and ordered 2 appetizer-sized salads and two coffees and spent 40 Euros! For the amount that you pay each night, this is ridiculous. The pools were filthy, the restaurants were extremely disorganized, and upon check-out, they tacked on two mini-bar charges (one for 70 Euros and one for 16) for products were didn't even use! This place is a "wanna-be" five-star hotel, and is completely classless.

Brilliant Hotel

I would not listen to any of them reviews, I have stayed at this hotel 5 times now, it is a great place to stay, is always clean and found the staff extremely friendly.

Very disappointing

We had two rooms booked for 5 nights here.

The exterior of the hotel was quite pretty as was the bar and restaurant where our excellent included buffet breakfast was served. The bedrooms rooms however were very tired, musty smelling and oppressive and the open stairwells were very echoey and noisy from returning night club revellers in the early hours. This hotel definitely appeared past it's prime and seriously in need of updating in spite of both our rooms having lovely large and fairly new bathrooms.

We wouldn't go back.

Absolutely awful!!

I was advised by American Express this is classed as 'one of the leading hotels of the world'.well that's a joke!. The hotel dates back to the 70's with awful decor, shabby rooms, rude staff and a dirty swimming pool. Do yourself a favour this is without question undeniably the wost hotel i have ever had the misfortune to visit...you have been warned ..

Very disappointing at Hotel Puente Romano

I stayed here with my parents, husband and son two weeks ago. It was rated as a five star hotel and charged equivalent prices. We felt the standards were sub-optimal. We developed food-poisoning from the main hotel restaurant. The catering manager contacted us re same and told us he would investigate it..we heard nothing more. Our bathroom had a very unpleasant odour and I was advised by a staff member that this was due to other guests' diets! When I persisted with my complaint, I was shown two smaller rooms with no view. Sound-proofing is incredibly poor, the pool-side cafe was closed at random, the pool itself was dirty and had frogs swimming in it, there was no pool-side life-guard as indicated on signs. I could go on and on. We were delighted to leave.