Pueblo Bonito Emerald Bay
How has this hotel rated in the past?
Historical Traveler Reviews Pueblo Bonito Emerald Bay Mazatlan
Best in Mazatlan
If you HAVE to go to Mazatlan, here is the place to stay. It is worthy of its 5* rating, especially when comparing it to the other resorts in Mazatlan. It is by far the nicest resort there. That being said, BEWARE of timeshare salesmen. We decided to enroll in their presentation (worth it for the $150 per room food and beverage credit, plus a free breakfast) and decided not to buy. However, the next day, I learned of a different program where you can buy an "every other year" deal. We thought we had all the details of the deal hammered out, they wrote up our credit card charge, but then when we were presented with the contract, it wasn't at all what we had discussed. When we told him we weren't interested after all, they said they'd give us a day to think it over and they wouldn't charge our credit card until the next day. Lo and behold, we get home and there's an $8,000+ charge from the Pueblo Bonito Emerald Bay. THEY LIED!!
Okay, that being said, the resort itself is very nice. They have an activities director (Dania) who made the poolside activities a lot of fun. She is full of energy and really got people involved. Nobody was pressured to participate in anything, and if you wanted to sit by the pool and drink all day, nobody bothered you. The poolside waiters were all great. Marco and Cris went out of their way to make sure we had a great time. The food at the Grill (the poolside restaurant) was very good. However, the food at the restaurant on the property was disappointing -- marginal at best. There is a little Deli on the grounds where you can buy cereal, milk, fresh fruit, etc., but it's expensive. Still, it's very convenient. There is also internet access in their tobacco shop.
The room was great. We had a junior suite at first (sleeps 4) but switched to a master suite halfway through our trip. The master was HUGE and was more like home with having a real bedroom and two bathrooms. However, the living room area is sparsely furnished and allows for a rather loud and annoying echo in the room. There were no bugs in the room, but watch out for the beach and restaurants. We all got bitten alive by the bugs!
The one thing I wish someone would have warned me about before we booked our Mazatlan trip was that the jellyfish are abundant from June through September, and beach swimming is not a good idea. My son was stung by a jellyfish and it HURTS. The staff attended to his sting and he was better almost immediately. We were never bothered by beach vendors at this property, which I understand is a real problem down there.
In order to get around Mazatlan, we suggest taking the free shuttle from the PB at Emerald Bay into the PB Mazatlan (it's about 10 minutes), and then catching a Pulmonia -- an open air golf cart taxi -- to the main town. ALWAYS decide the price with them before you decide to go with them. It shouldn't cost more than $3-5 (US) to go anywhere.
Even Wal-Mart was only $5 U.S. from the PB Mazatlan and it's kinda far (about 20 minutes).
We didn't find the food to be wonderful. The best food was at the Grill poolside of the hotel. Their fajitas were the best I've had. Other than that, it was unimpressive, including the fish!
I hope this helps. I'll never go to Mexico again, but some people just love it. I don't get it...
We just got back from Pueblo Bonito Emerald Bay on July 1st, 2003 and we loved every minute of it. If you are looking to be right in the middle of the crowded beaches, this place isn't for you. Emerald Bay is about a 10 minute shuttle ride to the other Pueblo Bonito in Mazatlan, but the privacy and tranquility of the place is second to none. This is the only 5 star resort in Mazatlan and one visit through the entrance and onto the hotel grounds shows why. The pool is large and the pictures on the internet do this place no justice. We have been fortunate enough to travel to some very nice places througout the world and you cannot go wrong with Emerald Bay. The place is still being built, but the construction is unnoticeable and was never a problem the entire time. The food was excellent (some of the best meals we had in Mazatlan were at the hotel) and everyone goes out of their way to make your stay more enjoyable. The summer in Mazatlan is suppose to be the rainy season, but we had sunshine everyday and never had to worry about a chance of rain. I would highly recommend this place to anyone looking for a nice, relaxing vacation in a secluded area of Mazatlan but only a short ride into town.
Let's keep Emeral Bay a secret
I returned on May 21 from my stay at Emerald Bay. The hotel is beautiful and the gardens stunning. It was a tranquil place of great beauty. It is far enough away from the Hotel Zone to be very peaceful and close enough you can be there in a free 10 minute bus ride. I have a very stressful carear and have been searching for just the right place to go. My wife and I have traveled extensively to ski and beach rresorts around the world and blieve this is a perfect combination for that always needed vacation to "clear your head" and prepare to dive back into the world again. It is also laid out so well that I am taking my 92 year old mother this fall. I think the food was good, but some improvement is needed in that area. But, downtown and the other Pueblo Bonito are a short ride away. If you like beautiful accomodations, tranquility and a great and gracious staff--look no further.
Do not buy a timeshare at Pueblo Bonito
We were told many lies about cheap airfare and trading with the timeshare that simply were not true. We already owned a timeshare and with the shaving of airfare this sounded worth the money. In reality the savings were the same you can always get through RCI travel, nothing special from Pueblo Bonito.
The next day the snorkeling tour we recevied at a discount also was bad. We had paid $75.00 US for the tickets, but the next day the tour person didn't have them but needed the money a second time or we couldn't go. It was our last day and we didn't want to miss out. He said he would reimburse us at the end of the trip. Well guess what we never saw him or the money again.
We wrote countless letters only to be told so sad too bad. We lost $6,000 on this trip.
I guess they saw us coming.
I did like Mazatlan. Not the warmest in February. Too cool to swim, but great restaurants. The town closes it doors around 6pm so there is no shopping later at night like in Cancun or Puerto Vallarta.
Also the ocean is full of garbage, empty can, milk jugs etc.
I loved it, I would go again, and again, and again and again.....
Beauty & Peaceful
We have been timeshare owners at Pueblo Bonito Mazatlan for a number of years and three years ago agreed to go to Emerald Bay for a timeshare meeting. We were not pressured and were given money chits which pretty much paid for all our food at that stay. We bought a studio at that time. The following year we stayed at Emerald Bay and loved it so much we upgraded our studio to an master suite. The grounds are beautiful and it is quiet and peaceful. Although it is a bit away from the main town of Mazatlan, a shuttle service to the other Pueblo Bonito is provided free of charge, where you can then hire a taxi. We will be returning this October and are looking forward to staying there again and in the future years to come. Service, cleanliness, food and rooms are gold crown all the way.
Great Place to Stay
My wife and I visited in April of 2003. We are both in our 30's, no kids, travellers. What we loved about this place: The Resort:Great design/architecture. We were a bit skeptical about the pictures on the website but they are true to life. The rooms ARE that clean and are designed exactly as is. It is hard to get a "bad" room as they all have a generous view of the ocean that is merely a short walk down to the beach.The decor screams of a well-planned, extremely-well groomed place that is lovingly tended to by gardeners morning and night. When we went (the beginning of April), most of the flowers on the grounds were JUST beginning to bloom. It was breath-taking, and I can't imagine how beautiful it must be in late April/early May.The pool is very clean and well designed for adults and kids alike (they were just finishing construction on a major addition to it).The rooms were quite generous and our first impression was immediately one of quality, comfort, and serenity. You'll love 'em!The People:Service was good. Most employees are bi-lingual, some more then others.24-Hour room service was both affordable and of suprising quality with a good variety of food/drink. The staff was very pleasant and attended to your every need/request.While lounging at the pool, the staff is attentive yet not intrusive and will kindly offer you food/drink service as you sit and soak up the sun. (yes they actually made pool-side service rounds about every 30-60 minutes)Activities were laid back but included Spanish lessons, ceramics, aerobics, dance lessons, shell-jewelry making (scrounge for shells on the beach!).The Food:Food was excellent and about what you'd expect to pay at a restaurant in the States. Entrees run about $9-20 and the food is of good gourmet quality. The ambiance of the restaurant is good with romantic lighting, good table-spacing, and live soft-jazz piano music. Variety was typical high-class fare with a few "regional" dishes thrown in that were actually quite tasty and difr the best value, hit the Deli Shop up for some ham and cheese sandwiches. At $3.00 a pop, they're one heck of a deal and tasty too!The Beach:While the water was not as warm and crystal-clear as our last trip to Jamaica, the beach sand was very fine and felt nice under the toes (not gritty/hard). We were told by employees that later in the summer, the water clears up and snorkeling is good. There's a minimal amount of debris on the beach and the beach extends for miles and has a generous amount of shallows for wading.We loved this place all in all for its private beach (something you will learn to value in mexico), its peacefulness, the professionalism of all the staff. and the comfort and security the place exudes (yes its out of the way, but we liked it that way! nothing a taxi or shuttle can't fix).Ok, by now, if you've read this whole thing, yer probably wondering 'ok, is there anything you didn't like?'.Talking with another couple, they claimed the floors were "hollow" and their neighbors were extremely noisy. While we didn't have any problem with that, perhaps it was because we were on the 4th floor (the top). So if quiet time in the room is your thing, request a top floor suite.That's about it, we loved our trip so much, we'll be going back again next year.Hope this helps, I know some of the previous reviews helped us feel more at ease. I'm glad we went. 8)
It's the place to go for peace and quiet!
We arrived home today from there and both my wife and I loved it! The place is immaculate, quiet and SECURE. They have rules about loud radios, tv's and hanging clothes and towels from your balcony. (Read: no spring breakers!!!) Guards at the gates prevent party crashers. The staff addresses you by name and seem willing to meet your every need. Every room, even the ground floor rooms, have balconies. The bar and the restaurant have great food and again, great service. There is a deli for snacks and 24 hour room service and even pizza delivery. The store even is an Internet cafe. Both pools have swim up bars. The drawback for some: It is operated as a timeshare. We took the tour and politely declined. No pressure and it was actually worth our time to find out how a timeshare works. We were rewarded with enough food/drink credits to fund our stay with no money out of our pocket. This place exceeded our expectations and we would stay there again and possibly even buy a timeshare there. Oh, the beds were hard, but not enough to complain.
Emerald Bay, Our 2nd Home
My husband and I purchased presidential units @ Emerald Bay in February 2000 and have added units every year since then! The staff have become family, and the grounds are home. There is absolutely NOTHING that can be improve when it comes to the way the staff treats you during your stay, you are made to feel important to each and everyone. The resorts is so appointed, the grounds, beach, pool, resturants, Kelly's Bar, and of course the units. We are so happy to arrive and sad to leave BUT ONLY look forward to our next visit. We have traveled a great deal and Emerald rates far above the rest.
We fell in love the romantic atmosphere of Emerald Bay. We were booked in another hotel that was so absolutely filthy, we spent three nights here so that our vacation wasn't a complete waste. The grounds are emaculate and the hospitality of staff is amazing. I felt like was living the life of the "rich and famous." Our room was bright and cheerful with a fabulous view. We loved it so much we bought into their timeshare. The beach is secluded -- very private. A wonderful place for adults who want peace and quiet!
TripAdvisor Reviews Pueblo Bonito Emerald Bay Mazatlan
Travel Blogs from Mazatlan
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