Hilton Puckrup Hall, Tewkesbury
How has this hotel rated in the past?
Historical Traveler Reviews Hilton Puckrup Hall, Tewkesbury
Better than everyone says
After booking this hotel I read the reviews on this site so was rather concerned about what we would find. However I have nothing but praise, the bedroom was newly furnished, food excellent though I agree drinks expensive but thats typical of a hotel and the staff were all friendly and every one of them smiled when they saw you. Definately stay again.
After reading all the comments, I wrote to the General Manager about our stay with questions but did not get a response. The lack of communication and our feeling of impending doom did not keep us from going to this hotel for the weekend of the 18th November.
What a surprise that it was actually not the dump we expected. We have stayed at Hotels all over the world and it was not that bad. The room was nice and clean with a very foggy view over the golf course. The beds where very comfy with the nicest softest pillows. Kelvin on the bar at night, the South-African girl Nicola and the charming French breakfast waiter "Spiro" ensure that everything went well where breakfast and drink was concerned. This is more a business orientated hotel than tourist. One complain was the fact that the bar was not closed to children after 8. A couple brought a very young screaming infant into a very smoky busy bar area at 22:30. The decor could be updated but with people using this as a conference facility I think the major areas should be concentrated on first. Overall a exceptable hotel although a bit pricy. Coffee £3.00 a cup. I would not say it is a 4* but a 3*. I would recommend it for a short stay.
Looked Good on Paper!
A lovely hotel - but let down by some of the staff / decor.
We arrived for a one night stay looking forward to a relaxing stop over on the way to Birmingham. The Junior suite was not ready when we checked in, complementary drinks were ordered by a hard working Julie on reception.
When we got to the room, the sink had a crack, dirty pillowcase, hair in the sink, paper on the floor. A nice view over the car park was a bit sad. A quick trip to Julie had us relocated to a 3 "room" suite overlooking the 18th hole. Broken glass on the balcony and a marked bed head didn't spoil a great room.
So - off for a walk round the grounds "I wouldn't do that if I was you, you'll be hit by a golf ball" advised the friendly barman. Ah! We are in the relative middle of nowhere, didn't fancy the gym - we watched a video in the room.
Went to dinner, waiter forgot wine ordered, medium steak was well done, recooked with no hassle, but came back with no veg (just the steak) - another wait for veg. Our waiter was inept and lazy, but other friendly staff made up for this.
Went to the bar, 2 barmen, served beers and then retreated to their backroom to chat, so dirty glasses from previous customers left on our table. Nice atmosphere / bar area.
Next morning - trip to the gym for a nice swim - good facilities.
Breakfast - same waiter so no coffee until almost finished eating - a good selection of food.
Checked and left a bit annoyed - for a third of the price spent the next night in Jurys Inn Birmingham, clean, helpful staff - more enjoyable!
This hotel is in a beautiful location and is good for a weekend break. The rooms were very nice although a little dated and had fantastic views of the golf course. They were restocked with wine ,water and fruit each day.
The food was at best average for the evening meals and for a 4 star hotel was very poor, although the breakfasts were good they were not up to the standard of other Hiltons I have stayed at.
The staff were all very friendly and willing to help with any problem that you had.
Overall an enjoyable weekend break in a nice location. I would go back but only on B & B.
If the food was better and the rooms were refurbished this would be a great location for short break.
My husband and I like to go away for a few days now and then just to get away from it all and relax. We chose this Hilton because we had had a good experience in a different Hilton and this one looked like it could be very relaxing with its health facilities and location. We booked a Junior suite over the internet for a reasonable price.
When we arrived we checked in and were taken to a room in the far end of the hotel and I MEAN the far end. The room was tiny and the oddest shape I have ever seen. I telephoned reception and asked if this was a suite and they said no. So we dragged our luggage back to reception who then sent us to a Junior suite. When we arrived the smoke was stifling and I commented that we had requested a no-smoking room as my husband is asthmatic...we then dragged our luggage back to reception. They then sent us to the 'old part' of the hotel with the insinuation that they were really doing us a favour because these rooms are far superior. We dragged our luggage to the other side of the hotel to an oldy-worldy room with beams (that was about it, not quite a 'Junior suite'). We telephoned reception and told them that this was not what we had booked and was unacceptable. They then asked us to return to Reception...but they finally suggested that we left our luggage and they would collect it, hooray!
The rude receptionist told us that the only room they had would be an upgrade to the Grand suite but that they had been saving that to upgrade a family who had booked a Junior Suite (slight discrimination me thinks, perhaps we should have taken our cats). We suggested that perhaps this was the only option and that we were beginning to get a little dissatisfied and they finally took us to the Grand suite.
Of course grand at a Hilton doesn't really mean grand in anyone else's vocabulary but it was very nice - bedroom, lounge, dining area, balcony. A rather satisfactory upgrade.
Reception also said we could have a complimentary bottle of wine at dinner so we made use of the restaurant facilities that evening. Service was slow, the wine was cheap but OK and the food was of poor quality. The fat on my lamb was stunning and when I mentioned this to the waitress she just shrugged.
For the next couple of days we locked ourselves in our suite and relaxed. We had room service which we always find to be delicious in a Hilton and thoroughly enjoyed ourselves. My husband got his work done (hence the need for a suite) and I got some serious sleeping done. A satisfactory end...?
When the bill came we had been over charged: we had extra items on our bill and we had been charged for complimentary items. This was the last straw and boy did we complain. The manager was excellent in the sense that he listened, apologised, and wrote to us offering us a special rate in the future, but the damage had been done...never again.
Not Hilton Standard !!
I cannot believe this place is a Hilton. The standard was pretty low to be honest.
We booked a deluxe double on the internet which is meant to include wine, robes, chocs and water but when we got to our room there was none of these things included. I contacted reception who did arrange it for us but denied all knowledge of what was included with our internet booking. I actually had to visit reception personally and show them a copy of our booking confirmation. The room was very basic though meant to be deluxe and the bed was economy standard, hard and noisy and not conducive to a good nights sleep. There was no keyboard available so that we could use the internet access facility. Worse thing of all is that I had requested foam pillows but the bed was made up of feather pillows and down feather duvet which again I had to ask to be changed.
Dinner was not Hilton standard. We threw a spanner in the works and asked for dishes from the room service menu not the standard dinner menu. You would have thought we were asking for a gold bullion deposit from the Bank of England. Not only did it take as long as room service would have taken, it was not good quality. The service was adequate though we were never asked if we wanted extra bread etc.
Breakfast was pre-cooked buffet style and past it best by the time we came down.
We were asked if we wanted a free Times Newspaper in the morning as it was free.........what we got were a Mail and Express and no Times and then we were charged for them !! This was corrected at check-out but the attitude of the Receptionist was one of 'well I am so busy and why are you complaining about paying 80p for newspapers' We will never stay here again and are seriously doubting whether we will ever stay in any Hilton hotel again as the consistency of the service and quality just isnt there any more.
Stayed here for 8 months
I have been staying here during the week for 8 months now and on the whole am happy with the Hotel (else I wouldn't keep returning!). There are two parts to the Hotel a modern complex and the old house. I have tried many rooms in the main block of newer rooms and have not yet found a room I am happy with. Most of the rooms are very noisy throughout the night and I am a light sleeper so this is a problem. The rooms in the old house are however much quieter and the upgraded room I am given is excellent. Very spacious and quiet.
The hotel is quiet and off the beaten track, suiting those who like a more relaxing business stay. However it can get noisy when there is a large conference (which is often). Staff are very friendly and usually go out of their way to help. The rooms do look quite dated and I think it could nearly be time for a face-lift. Breakfast is superb, but I don't use the restaurant during the evening (a bit overpriced). Room service is adequate however. Tiny pool but the gym is OK.
My wife and I spent the Easter weekend at Puckrup Hall and had an excellent break. The staff were an absolute pleasure, from Alison at reception to Melissa in the restaurant, they all worked hard to make sure that we enjoyed our stay. Given that the hotel was full, it was very much appreciated.
Hilton hotels can often suffer from anonymity, but the public rooms at Puckrup, particularly those in the old builiding do manage to retain their individuality. The restaurant was very good with breakfast being a particular treat. My wife tells me that the Spa treatments were good value and of a high quality and we both enjoyed a round of golf despite the less than brilliant weather on Easter Sunday.
The only thing that let the hotel down was the need to refurbish the bedrooms. Whilst we had a lovely view out over the golf course and the bed was comfy, there was a slightly threadbare feel to our room with the lack of a fridge/minibar was a bit of a disappointment.
Puckrup Hall is very well placed to enable visitors to drive around the surrounding countryside and visit local towns and villages. We hope to return later in the year for more of the same.
This is a Hilton?
Rate typically includes breakfast which is a real pleasure. This hotel has character, surrounded by a golf course.
But the rooms are just not that comfortable. They are spacious but stiff. The bed is thin and the sheets are not that comfy. I've stayed at Hiltons in the UK that do not have this problem so it is a local hotel issue, not my expectations being too high.
I've stayed here more than once because it is not bad and the area has limited options. But I have stayed in more comfortable rooms.
Unusually characterful for a Hilton
The website shows the original, Georgian building. The major part of the hotel is modern, but low build, and doesn't detract from the old house and it has nicely reflected the style without being a horrible pastiche.
My room was in the new building, and perfectly pleasant if functional. The buffet breakfast options were wide, and staff pleasant & attentive. Very nice public rooms, especially of course in the old house.
I was there on business: I like a bit more real character for a holiday, but it is in a good location, and fine for people who like to know what to expect from the Hilton chain.
TripAdvisor Reviews Hilton Puckrup Hall, Tewkesbury
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