Princess Bayside Beach Hotel
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Unhappy with this hotel
The Princess Bayside is known is Ocean City as being one of the higher end hotels in the beach town. However, after my stay in August I realized that this hotel can no longer be recognized as a high-end hotel, as it is advertised. Firstly, there was no sheet on the beds that covered the mattress. Therefore,when I was sleeping during the night and I would roll over, the sheet that was supposed to be fitting the mattress was just a plain sheet so when I moved around when I awoke in the morning, half of my body was laying ontop of a dirty mattress. That is gross! A high end hotel should have sheets that fit the mattress. When I spoke to the management about this problem, one particular manager laughed at me telling me that my complaint was absurd! Another issue with the hotel was all of the vending machines were broken. Not only could I not find a cold drink anywhere in the hotel but it took my money as well. Another problem with this hotel was a shortage of towels. The maid only left me and my roomate with two shower towels and two hand towels. When I called to request more, the towels never arrived at my room and I had to walk all the way down to the front desk, which happened to be in the other building, just to get my towels. I would not reccomend this hotel to anyone looking for a high-end hotel.
All of our guests concerns are valid to the hotel's management staff. In this case it is our hotel standard to use flat sheets to make up the beds, in fact it is the common standard in our area.
It is our goal to respond in a timely fashion to guest's reguests, this guest asked for additional towels, although provided with two full sets for two guests in the room, the hotel apologizes for not delivering additional towels as quickly as the guest desired.
We apologize for any inconvenience this guest experienced during thier stay, we strive to provide the best in customer satisfaction to all of our guests.
*Overpriced*Don't Stay Here You Will Not Believe
Where do I start! I always thought the Princess Royale hotels were nice. I was very wrong. My husband and I took our 2 sons there for the weekend. We made our reservations on the phone for what we thought was a 1 bedroom (not) It was nothing more than a standard room with 2 double beds. The room was dirty. There was mold in the bathroom, sheets were dirty they were brown looking, the patio door was broke it would not lock. There was no clock in the room. No ice in the vending machines, and the soda machines were out of order. This is not a family place. The rooftop pool is X-rated not fit for kids. To many young drunk people pulling fire alarms having to leave your room in the middle of the night. Staff needs to be better trained. Be more honest about the rooms. Think twice before you stay here
When making a reservation at the Princess Bayside several different room types are available and are described to the guests. We have standard rooms, which this member reserved, also two types of efficiencies are available. This hotel does not have a one bedroom room type, therefore it is not probable our staff would describe this room type. Upon hearing the many room type descriptions it is possible that a guest may be confused as to what they have reserved, however, our reservationists repeat the room description when confirming their reservation, and it is noted on thier confirmation which is sent by mail.
The Princess Bayside provides twenty four hour Security, if we had been notified of any improper behavior at our pool the Security staff would have responded immediatly to make the area hospitable to all of our guests. Our Security staff did respond to the case of the fire alarm being pulled, they were able to apprehend the person (adult) involved and turn them over to the police department. Our response time, from the time the alarm sounded to the time guests were back in the rooms was less than thirty minutes.
We apologize to our guests for the inconvenience a fire alarm causes. The hotel has a state of the art fire alarm system for guests safety and when it is activated we must treat the situation as if a fire has actually occured and all guests must be evacuated from the building as required by law.
We strive daily to provide each guest with outstanding service. There are however, isolated events that occur and if it is called to our attention we will address it quickly and to the guests satsfaction.
PLEASE read this and PLEASE save yourselves! Stay away from this insult to the hospitality industry.
We stayed here June 26th to June 28th, 2005. Room booked well in advance for a conference. This hole was recommended by the conference organizers. I will have their heads later.
At $169 a night (before the taxes), I figured, "well, it can't suck." Usually, I get a reliable modest room at the Fenwick Inn for $119 a night, but I decided to splurge.
We tried to check in a little early, but the snotty staff slapped me down quickly for my presumptuous request. By the way, when you get a room, check-in is 4PM (!!!) but you have to be gone by 11AM.
Management should have informed guests that a building is going up next door. By next door, I literally mean 12 feet from my window. The noise was deafening and started early (a little after 8AM). So much for relaxing in between my conference duties.
The AC was desultory and noisy and the room, although it seemed new, had some rust/mold already in the shower/ bath. Like some tunes or an alarm to wake up? Forget about it. No clock radio.
Next morning my companion and I descended to the depths, oops, I mean the "restaurant" named Finnegan's for some breakfast. After waiting quite a bit, a reluctant guy walked over and sat us at a food-encrusted booth. Finnegan's is overall pretty dirty. I do recall him grunting when we chirped "good morning," so he got points for acknowledging our humanity.
After some minutes, a charming but lost Russian girl came out to serve as our waitress. She took our order for a simple breakfast and so we sat. A customer leaving as we ordered warned us about the garlic in the home fries and the service. Like fools, we ignored this well-meant advice.
Also, other customers were coming in waiting to be seated, as the sign directed. Most left after being ignored, but one lady lasted long enough to be plopped down. She was ignored for ten minutes so she left. I wished we had!
Oh well, I figured, be a nice guy, good things come to those who wait. Wrong, I had four sausage links with my breakfast, that tasted funky, but I was so hungry I rationalized and ate them. The eggs were as garlicky as the home fries, by the way. The grunting host came by with a lone plate of eggs and said "You order eggs?" We said "no" and he actually curled his lip! I think my companion was afraid of him.
So, we paid and left. From entering to leaving was 45 minutes. Within two hours, I had a queasy stomach, but made it back to the room that afternoon (the room wasn't cleaned until 2:30). I spent the night sitting on the toilet and moaning. I felt sick for the rest of the night and much of the next morning.
Next morning, with hammering and power tools providing a counterpoint to my headache, we wondered if perhaps a late check-out would be possible, as I was working the conference until about 1PM. I called the desk. could it be done? "No." Well, maybe an hour? "No. Never." Please? "No."
May I speak to the manager? "There isn't one." (Possibly true, from this train wreck of an experience.).
We went down the elevator with some other conference attendees and hotel guests who were also shocked at how bad their experience was, how rude the staff was, how bad the food was, and just how sloppy the Princess Bayside is.
The Princess Bayside provided one of the most abjectly bad lodging experiences in my many years of business and leisure travel. At least with my other experiences, I paid well under $100 a night to get abused. This was a top dollar assault. Oh, and they charge for a room safe, $1.00 a day, even if you don't use it. Nice final insult. I asked for a manager, and a with-the-program sullen teen said they weren't around right now.
Breakfast? Next door and cheaper at the VERY delightful Satellite Café. Highly recommended. In and out in 25 minutes
Ocean City as a whole should be ashamed that this place exists and that they take money from people in the guise of hospitality. I have always enjoyed my annual trip to Ocean City, but I see no good reason to return because this dump, this atrocity, left such a bad taste in my mouth.
Upon reviewing the issues that the Trip Advisor Member brings up, we have no record that the guest notified us of the housekeeping and maintenance concerns in the room. Had the guest done so, we would have promptly sent a Housekeeping Supervisor and a Maintenance staffmember to the room immediatley to correct the situation to the guests satisfaction and/or moved the guest to another room.
Unfortunately the hotel does not have any control over the construction taking place next to us. The construction site operates within the city ordinances pertaining to noise control. We have been advised that the construction will be completed in the fall.
The guests experience in our restaurant is being reviewed among all of our Food & Beverage and Kitchen staff. Clearly there were training issues and we have improved customer service significantly in this area.
The .99 cent Safe Fee, 4PM check-in and 11AM check-out are all hotel policies which we advise guests of when making thier reservations. It is also printed on the confirmation sent through the mail.
The guest's reguest to speak to a manager was made at check-out and was given inaccurate information by an inexperienced staffmember, most likely the manager may not have been on property at that moment but is available to guests on a regular basis.
We strive to offer the best in customer service to all of our guests and hope to have the opportunity to respond to any issue a guest has during thier stay. It is our hope that these isolated incidents will not soil this guests image of the Princess Bayside. Again, we have been in contact with this guest to repond to the issues directly.
Princess staff invade guest privacy
The Princess Bayside Resort Hotel takes advantage of it's young guests. Myself, being seventeen, was staying with two other eighteen year old girls and two other seventeen year old girls. All we wanted was to relax on the beach for a few days after graduation. Well, on the second to last day of our stay we were woken up at ten in the morning by the Head of House keeping, insisting that she be let in the room. /since we did not get there fast enough for her taste she opened the door herself. Some of us were not decent yet, but that did not seem to matter. She demanded to know if we had any alcohol. When we said we did not, she searched the room!!!!! Then she told us to clean up our room because our mess was "not acceptable." (Well, yeah if you refuse to take out trash or vacuum the sandy carpet!!!) Then to my horror, she brought us trash bags and told us to empty out own trash cans!!!!
The thing you have to understand about this is that they had no reason to do this! We had not made a lot of noise, been seen acting suspiciously or done any damage to the room. When I confronted the manager and the general manager, they were rude and unapologetic. They said that they did it because we were not the legal drinking age. (I would see how that was a problem if we had been drinking.) Also, they said that they were particularly searching rooms with do not disturb signs out.(Now I don't understand the purpose of the sign.)
The main point is that they treat young people badly, invade their privacy and show no iota of respect to their underaged guests.
~Underaged but sober in Ocean City
The guest stayed during the week referred to as "Senior Week" in our area, a week in which high school graduates come to Ocean City. For the safety and comfort of all guests we did monitor rooms in order to prevent any underage drinking on our property. Our Security staff enforces the legal drinking age on the premises.
It is our wish to provide the best in customer service and satisfaction to our guests. In order to do so we must monitor all rooms for cleanliness and enforce the law for the well being of all of our guests.
Nice Hotel But Construction Very NOISY
Had a very nice stay at the Princess Bayside. The only problem was the construction thats going on next door to the hotel was VERY noisy and annoying. The hotel didn't notify guests about the construction upon checking in and didnt make it easy for me to switch rooms. We had to move our room when we arrived because of the noise. Please be mindful of that when selecting a room. My group size was 2 adults and 3 kids so it was a nice size room. The kitchen was wonderful and the view of the bay from the balcony was great.
We appreciate the guest advising us of thier concerns and apologize for the delay in moving rooms, however we have been running at full occupancy and it requires some effort to make rooms available quickly.
Customer satisfaction is of utmost importance to us and we will strive to respond to all guest issues in a timely fashion. Thank you for staying with us in June and we hope we have the oppurtunity to have you as a guest again in the future.
Great place to stay
My daughter and I stayed here last summer for a week - everything was awsome. It was in a perfect location (one block from ocean) and great restaurants located very close. The pool was very nice (roof top). Staff was great, friendly, helpful and polite. A very clean and fun place to stay!!
I will defiently be back this year!!
Depressing and expensive stay
My room was cheaply furnished--bedspreads seemingly made of plastic, sheets that, while clean, had an odd odor--and every other aspect of this hotel was similarly tawdry. (Towels were wired?? in case they were stolen, toilet paper was thin, etc.). Moreover, I was either hot or cold all night. The heating system seemed primitive. The hotel pool was laughably small. Finally, the front-desk staff was all but abrupt with me. I'd hoped for a "getaway" escape weekend--comfortable, but not fancy. This was far worse than the cheapest "budget" hotel I've visited; depressing and unpleasant. Strongly recommend that you look elsewhere.
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