The Saratoga Hilton
How has this hotel rated in the past?
- Swimming pool
- Free High-Speed Internet
- Room service
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TravelPod Member ReviewsThe Saratoga Hilton Saratoga Springs
We were at the convention center and it was great. the staff was very accomondating and the room was very big and confortable
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Saratoga Hilton Saratoga Springs
Good and Bad, depends on what floor
Stayed at this hotel for two nights, Travers weekend. Overall, I did not have the problems with the staff that others mentioned, in fact I thought they were pretty friendly and helpful, especially given that this was a busy weekend. We had the unfortunate incident of having to change rooms due to noisy neighbors. We were on the second floor and the room was really in need of a makeover. When we moved, we were put on the fifth floor and it was quite nice, the room had been redone and was much, much nicer. I did ask, and the rooms on floors 3,4, and 5 are remodeled. So keep that in mind. Back to the noisy neighbors...the hotel did respond to both calls to quiet things down pretty quickly, but I was not going to go through that a second night and requested a move. They were able to move us before noon the next day. Overall, I would stay there again. The rest of the rooms will be done soon.
Smoke and mirrors
I was all excited when I got a $160 booking on Priceline because rooms are normally $300-400 during racing season. When you get up to the place it wows you with an impressive lobby and the BMW's parked out in the valet area give it a feel of great hotel............Thats where it ends. The place may be one of the dirtiest hotels I ever stayed in (and Ive stayed in some midtown Manhattan bargain spots on more than a few occasions).
Broken glass and gicarette butts in the lot/dirty glasses/dirty tile in bathroom/wallpaper peeling off the hallway walls/hallway carpets stained and unvacumed/ plaster peeling off ceilings/ paint chipping off the edge of the pool into the water next to a just disgustingly dirty deck area. The staff seemed actually put off by the fact that the key to my room didnt work....like it was my fault. Its a shame because it has the potential to be a 5 star spot....nice location...right in downtown and close to the track. I read a review from a guy in 2004 who said something about renovations going on...........They must be pretty slow moving and the workers must be invisible because we didnt see ANY work going on. They should be ashamed of themselves with the prices they charge......ASHAMED>
Management needs improvement
The hotel is very decieving. Upon arriving, the lobby looked nice and classy, unfortunately, checking-in, the staff were unfriendly and not very helpful. I think management needs to give their staff a class on "service savy". They also need improvement on their housekeeping department. The room had a very musty smell. Also, I didn't realize until the morning when I went to take a shower, how filthy the tub and tiles were with mildew. It was disgusting. When I told the clerk at the front desk, she just smiled and thanked me. I would never refer this place to anyone.
I wish I would have read the reviews before I booked this room, because other people have complained about the same thing. Unfortunately, management doesn't read these reviews either, otherwise they would do something about it.
Overpriced and under-cleaned
We stayed one night at the Prime Hotel during Saratoga Springs' busy racing and music festival season. Perhaps that had something to do with the state of our room, but after reading other reviews of this property, I doubt it. When we checked in at nearly 4 pm, there was a bundle of dirty towels and linens laying on the hallway floor just outside our door. The bathroom floor had hairs on it from either the cleaning staff or previous occupants, and the tub hadn't been properly cleaned. The room was large and the furnishings nice in a bland sort of way, but not what I'd have expected for a hotel that was charging $399/night (we booked through Expedia and paid "only" $299+tax). The bath & shower amenities were vitually non-existant (I've had better at Quality Inns). I made the mistake of removing my shoes, and nearly hobbled myself by stepping on a small piece of gravel on the floor, which the cleaning staff had missed. There was a coffee maker in the room, but when I removed the filter tray to make coffee, I put it back in disgust: it had obviously not been cleaned in months.
The layout of the hotel is bad, the sole functioning elevator tiny and inadequate for a hotel with so many rooms. We were so disgusted with the lack of cleanliness in our room, there was not way we would chance eating in the restaurant! That said, I looked at the room service menu and it was quite reasonable, assuming the food was edible. However, my overall impression? A Prime rip-off!
Not as bad as everyone said
I booked our room at the Prime through Hotels b/c it was the cheapest rate ($199) I could find during racing season. Only after booking did I read the horrible reviews posted here. Needless to say, I was upset and not looking forward to checking into the hotel. I don't know if we had a newly redecorated (and cleaned) room (#353), or just have really low standards (doubtful b/c I'm pretty anal when it comes to cleanliness), but my experience was very different from everyone else's. I would agree there are nicer places to stay in the area but if all you need is a place to sleep, shower and maybe enjoy a few cocktails at the hotel bar, this place was fine. It WAS clean, the beds were comfortable and the hallway smelled sterile if anything. If it comes up as the least expensive place to stay next year, I'll be more than comfortable returning.
I booked this hotel before I read an article in the New York Times recommending that travelers consult Tripadvisor.com before booking. When I checked Tripadvisor, I was disturbed that the hotel had received very poor reviews and I was quite apprehensive since we were committed. As it turned out, we were very satisfied with the room and I was quite relieved. The rooms were attractively decorated, the beds and pillows and bed linens were exceptional, the air conditioning functioned well and the staff was courteous and helpful. My only reservation was that the bathroom could have been cleaner. During racing season,the prices of hotel rooms in Saratoga Springs are extremely high, average $300-400 per night, so I was very pleased to book at $150 through Priceline.com.
High price room.
Three couples stayed for a Dave Matthews concert. The room were way OVER PRICED. The rooms were not good. AND two of the couples that stayed got king beds and the third got a suite for the same price. The set up of the hotel is trerrible. My advice is: stay somewhere else. Good luck!!!
I mistake to stay at the Prime Hotel
My guest and I were attending a wedding at this hotel. Unfortunately we had to spend the night here. The wedding went off fairly smoothly. However, the facilities were extremely outdated and unattractive. The temperature in the facilites was very uncomfortable as well.
The actual rooms were extremely overpriced. This hotel room was the equivalent to a Motel 6. The room was dirty, the beds were worn out, and the smell in the hall way and room was of urine and uncleanliness.
For the price, one could stay at much nicer hotels with more to offer.
It is not a place worthy of your money.
P.S. Dont be fooled by the website pictures... they are real pictures, but not a good representation.
Visited New Years eve very disappointed had fiance with me wanted to empress her Hotel room was dirty np services (bell hop etc) had to walk thru pool area to get to room room was freezing cold window was left open. I am a business man and have stayed in a lot of hotels this one won't be my hotel of choice again paid 181.00
AVOID FOR YOUR OWN SAFETY!
We stayed here while visiting Skidmore College. The location of the hotel is great, at the end of Main Street in a great area, but the good ends there.
We had about 7 rooms. Numerous rooms had terrible black mold. Growing around the air conditioning unit. This is truly dangerous and unhealthy. The room itself was on the big side, but the mold made me not want to spend lots of time in the room.
While no we were not affected by the mold, we were only there one night. But people with strong allergies will be affected, the Health Dept should review this place.
On a side note, the restruant in the hotel has a good breakfast buffet.
TripAdvisor Reviews The Saratoga Hilton Saratoga Springs
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