Premium Blue Lagoon Resort
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- Continental Breakfast
- Swimming pool
- Wheelchair accessibility
- Business Services
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TravelPod Member ReviewsPremium Blue Lagoon Resort Hurghada
It doesn't deserve 5 stars. Very nice interiors that were made poorly. The electrical outlets are sideways in the lobby exposing the wiring behind them. The nice chairs have stains and cigarette holes. When we arrived, they did not have our reservation and could not let us check in until someone from the head office confirmed it and we booked this hotel days before. I'm not sure what took more than two days to confirm this. My wife's I-phone copy of the reservation was not enough, so she had to go in the manager's office and forward them the reservation from her email because the internet access in the lobby cost money. This took 30 minutes. The food was not good. There is chicken on the barbeque everyday for lunch and they put what is leftover in a dish for dinner and add some kind of sauce to it. The fish was cold and uncooked. Sometimes the soup was cold. The rice was burned. The ice cream that is supposed to be available as a snack was never available. The pool bar was supposed to have pizza, but I am allergic to cheese and my wife doesn't like tomato sauce, but this pizza is pre made, so we were unable to take advantage of this. The room was full of mosquitos. The wife got bit over 20 times. We had laundry done for a promotional price of something like $16. This was cheaper than the normal paying by the item. We were having a romantic moment in the room when we got a phone call saying the laundry was done. I told them we would pick it up at dinner time. Minutes later, a man knocked on our door. My wife answered the door in a towel only. Five minutes later, we received another knock ruining our moment. Another hotel worker wanted to give us bottles of water, but I think this would be the first white girl he saw in a towel and the whole hotel was alerted looking for excuses to get a peak at her. These bottles should have been delivered when the room was being cleaned and this man actually opened the door with his room key before we had a chance to answer it. After looking through our laundry items, she had a nice lingerie set that was no longer pink and was now grey color. A T-shirt was no longer cream and was grey. Someone in the laundry room now has a pair of her underwear for a souvenir and never returned. We contacted management and they said "what do you want us to do?" It is their job to find a solution to this problem. These things happen in hotels, but certainly not in 5 star hotels. When we wanted to use the internet, we had to wait for the cashier, who was not available at all times. When we went to the lobby bar and wanted wine, the staff had to go to restaurant to get wine and put it in a water bottle before returning to give you a glass of wine 15 minutes later. The rum was cheap and watered down and it was very hard to get drunk. Our hotel was not on the beach and we had to take a shuttle there. The road to the beach was dirty and he parked in a muddy car park. The hotel shuttle door did not open from the inside and was very small. I'm not sure how it shuttles people in peak season with only fitting 7 people in the shuttle. When we asked for a cocktail on the beach bar, he grabbed a glass out of the fridge that already had some liquid in it. He dumped the liquid out and poured our drink in that glass.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TripAdvisor Reviews Premium Blue Lagoon Resort Hurghada
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