Metro Hotel Dublin Airport
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Historical Traveler Reviews Metro Hotel Dublin Airport
Disappointment at the Days
We arrived in Dublin from the UK, as planned and got a cab straight to our hotel for the night - The Days Hotel, Dublin Airport. I chose this hotel because of the proximity to the airport and it was, in fact, fairly close.
I called the hotel two times a few days before our trip as our flight was not due to land until 23:20 and we would be arriving late at the hotel. 'Not a problem' was the reply...
This was not quite the case. After the duty manager finally decided to show up, we were informed to go to the bar for a complimentary drink while he arranged 'our transfer to another hotel' I found this just unbelievable, but knew that nothing could be done about it. By 1am (an hour after arriving) we were still in the bar and on our second drink. I went to see what was happening and it was at this point that the duty manager announced 'I'm in a good mood, I'm going to let you stay here tonight...!' Luckily, my tiredness prevented me from starting an argument - we were, however, offered a €3 discount on breakfast for our 'wait' - like Ferrero Rocher-fed guests at the ambassador's dinner, they were really spoiling us! When I declined a further drink in the bar, the duty manager then made some sort of male bonding comment about us 'both being men' and I should take my girlfriend upstairs as soon as possible... Talk about adding salt to the wounds.
The room was actually pretty decent, but the most bizarre shape - kind of like a thick wedge of brie. It was a mini suite, as booked, but it was twin rather than double. It was pretty bright over night - a built up area and 5 sets of curtains to close, which all let light in, but even a fire alarm at 4am couldn't stop me from sleeping.
The breakfast in the morning was very pleasant - freshly cooked Irish with all the trimmings and particularly tasty mushrooms.
It was then time for me to talk to the hotel manager about what had happened with the check-in the night before. He was shocked by the way in which his staff had treated myself and my girlfriend the night before. He instantly removed our breakfast from the bill and also arranged for us to take a taxi into the city 'on the house' and also gave us a bottle of wine. He was genuinely sorry, which I appreciated, but he still charged me the full amount for the room.
I would certainly think twice about ever staying in a Days Hotel again, although the hotel itself was actually quite good.
I can stay at home if I want to get insulted - it's certainly a damn sight cheaper!
Five Star Treatment
Our stay at the Days Hotel far exceeded our expectations.
We booked the hotel for a week and were very surprised to be upgraded to a mini suite. It had a separate bedroom, sparkling clean bath with towel warmer, and a kitchen with sitting area (couch, coffee table), a small table for two. The kitchen area had a microwave,refrigerator, toaster, and coffeemaker. Creamer/sugar,tea and coffee was replenished daily.
Restaurant: Our plan came with a full Irish breakfast-eggs,mushrooms,grilled tomatoes,sausage,brown pudding and potatoes. There was also cold cereals,yogurt,fruit,breads,croissants and pastries. My husband and I were fortified until a late lunch. Another couple said that they were busy at dinner if they had a tour group so we did not eat at the hotel. The adjacent bar had comfortable couches and wall mounted flat screen televisions for an evening drink.
Location: It seemed to be an area of recent growth; a large new office building next to the hotel was still unoccupied. In back there were some apartments/condos and a lot of open space with cranes etc. The hotel fronts on a busy motorway and across the road/motorway there were some project type buildings. I would not really call it a neighborhood yet. If you are not intending on staying right at the hotel it was most convenient access to Centre city; it was only about 15 minutes on the #4 bus which stopped on O'connell St., at Trinity College. and Merrion Square. We bought a 7 day rambler ticket(bus and rail) so we didn't have to worry about having correct change. Buses run until 11:30pm--we were close on Saturday after seeing a play at the Abbey Theatre but other riders said that there is a D nightlink bus that goes right past the hotel.
Service: The service was excellent- better than we have often experienced at some 5 star hotels. We arrived at about 9:00am after a long flight from the states and were allowed to go to our suite. It made such a difference- we were unpacked and rested before noon and ready to explore Dublin. On 2 nights the bartender opened wine that we purchased in town so that we could enjoy it in our room. Copies of the evening paper were at the reception desk and when they were all gone on the second night (late return) the receptionist asked our room number so that it could be delivered each night. On our last night we reserved our taxi for the next morning and the young man said that it was "on account" that is free to the guests. It seems they intend to get an airport shuttle but until then they pay for the cost. My husband and I went to the bar to have a drink for our last night where the waitress told us that they were having an open house for area businesses to book holiday parties etc so that our drinks were on the house and invited us to enjoy the appetizers etc on the buffet table. What a sendoff!
One night at Day
We spent 1 night in Sept '06. Room was comfortable though somewhat cramped, maybe because of the triangluar shape of the building. Ameneties were good, though don't look for ice, even from the front desk..."Go talk to the bartender, he may have some".
My only real complaint was that they do not have a bus to the airport as advertised, however they said they would pay for the cab ride when we needed to go. 7:00 am came, taxi came as scheduled, cabby on the way to the airport said the hotel does not pay for the ride. No big deal, 10-12 Euro, but it was just the principle of the thing.
Taxi's in Dublin are a story of their own. Vastly different costs to go to the same place, and watch what they give you for change!
To be fair to Days Hotel, maybe the cabbie got paid from the hotel as well as us.
Amazing hotel, terrible area
Great hotel, amazing facilities and staff very good, just a massive shame as to where it is!!!!! Worth it if you don't intend walking anywhere on teh night as can be quite daunting!
Good value, good stay, some problems.
Having been to Dublin in Feb this year, with my Wife to celerbrate our wedding anniversery, we both wanted to go back again, unlike in Feb where we only stayed for 3 days, staying at the Beacon Hotel which was very good and although being well out of the City, the travel in on the Luas made the stay worthwhile, also the standard of the Hotel was great, very modern and the Bar at night was good and lively. Having read the reviews on the Days Hotel Dublin Airport, I thought we would give it a try. Most reviews were very good, giving top marks, the last review highlighted some concerns and having just spent 5 days at the hotel I understand the points made.
We booked our stay through Last Minute .Com, a good package including flights from Teeside Airport and a Executive Double room at the Days Hotel. Flying with Ryan Air, we had to pay £10 for our luggage, although with the security scares we got our flights on time and got the free Airport transfer (Taxi) to the hotel.
First impressions were good, looked modern and clean. This is where our problems started, having give the reception our names we were told that they had no record of our booking, I showed them all the paperwork from Last Minute, The duty manager was called, Jimmy was his name and to his credit could not of been more helpful. He took the paperwork away with him, arranged for a free drink from the bar and informed us he would sort it out. He came back to inform us that they did not have any room at the Hotel for us and that he would be making arrangements for us to stay at another Hotel for the night. Not a good start to our stay.
He arranged for us to stay at the Ardmore Hotel which was a five minute drive away, again some confusion when we arrived but a quick phone call soon sorted things out. This hotel was again very clean and modern, good sized room, we had a bar meal, very reasonably priced and the beer went down well. Having had a long day and having had to deal with the overbooking at the Days Hotel I thought we would get a good nights sleep, WRONG, we were woken up by noises from the room next door, without going into to much detail, the couple next door were enjoying themselves, the headboard banging against the wall, not the type of thing you expect to hear at 0230 in the morning, it went on for some time, stopping and starting, it must of been the tablets they must of taken. We got up next morning, feeling very tired and at breakfast attempted to spot the culprits for the noise, having a laugh at some couples. Nice breakfast, good job the Days Hotel were paying, no one asked what room we were in.
We then asked the reception to ring the Days Hotel to see if they had a room for us, they did, a taxi was ordered and we returned to the Days Hotel. No problems this time, no asking for deposits on our credit cards, just a room allocated to us. The room was on the fourth floor, it was just what we needed. big bedroom, seperate kitchen area, microwave, kettle and toaster, fridge, lovely wet room, good shower, clean towels. Normal service had resumed. Having unpacked, we then headed into the city, I had took on board what I had read in the review about the bars on the windows on the Flats , listened to what the taxi drivers had to say about the place, i did not find it a problem, coming from the North East (BORO) I have seen worse. Good Public transport, clean buses, cheap and running on time, dropping us of in Oconnell Street.The next few days went without any problems, lots of visits to the sights, Kilmainham Gaol, Guinness Storehouse, Temple Bar, and a lovely day trip to the Wicklow Mountains, the driver John made the trip with his stories and great knowledge of Ireland, the highlight of our stay.
At night after a long day it was great to be able to relax, have a meal in the room and chill out. The hotel bar was nice but I thought a bit expensive, that said it was a nice way to finish the day with a few beers. Ther bar is very quiet, lots of older people on Bus tours stopping over, if you were to want a meal, some nights up to 100 people were booked in for meals, that made the use of the kitchen in our room more valuable. On a morning I was the duty chef, not to hard to make some Al Bran and toast for the wife, bit cheaper than having to spend over 25 EUR for a breakfast, which is nearly £18, most hotels charge about the same.
The Days Hotel staff were polite, the room was always kept clean by ourselves, bed made up, kitchen cleaned and dishes washed up. The only thing the cleaner would have to do was the shower room, and change the towels. This part of the stay left a bad taste, due to the fact the hotel have a TV/DVD in the room I had brought with me some DVDs, music and films, on the Friday night I went to pack the cases, we were leaving on the Sat morning. One of the DVDs were missing, having checked all over the room, it could not be found. Not a big deal you might think, the room has a safe, my wife used it for her perfume and jewelery etc, I had also taken my IPOD and speakers, left at the side of my bed, DVDs and books left in the bedside tables. Having packed everything up in our cases I then pulled the beds apart and looked all over the room, still not to be found.
The next morning having had time to think about it I decided to speak to the Duty manager about the missing DVD. His name was Dave, he was very polite and listened to my complaint. Having been more than impressed with our stay I stressed that I would be writing a review on our stay, this type of negative review would have an impact on the Hotel. It is a very competative market in Dublin and Hotels can do without this type of thing happening, this time it was only a DVD, next time it could be something much more valuable. Dave was very sorry this theft had taken place and told me it would be looked into, he took my E mail address and home phone number, I await his response.
Although this incident took place I would still go back to the Hotel, the room we had was the best we have stayed in in any hotel we have stayed in, for all round purpose that is. The staff were polite and the hotel very clean and tidy, Both managers Jimmy and Dave dealt with our problems in a most proffessional manner. I agree with the writer that the hotel is in a very rough area, I would not walk around at night time, whilst we were there the local paper reported a murder. But putting all the good and bad points together, I rate this Hotel very highly, good price, clean and modern, good customer service.
An unfinished, average hotel in not such a nice suburb
I've stayed in plenty of hotels like this one. New, modern and functional. They all offer clean bedding, a decent bathroom/shower, a TV and a complete lack of character. Perfect for travelling business people or short stays. The Days Hotel Dublin Airport falls perfectly into this category. It offers what I need and how I want it.
The room was a little on the small side. The gap between the bed and the desk illustrates this perfectly. The room space is further reduced by two large pillars - one each side of the bed - that seem to offer no other function than to reduce the size of the room.
The TV was a 20inch 4:3 screen with about a dozen free channels including 3 or 4 news channels and one Gaelic channel. The TV has the welcome addition of an integral DVD player, useful if you want to watch a movie but I wasn't able to test if the player was region locked so I can't advise American travellers to bring any discs.
The bathroom was compact and had a very powerful shower over the bath. Unfortunately the mirror isn't heated and so mists over very quickly. Towels are provided, if a little on the small side but are changed daily.
Although I never used the restaurant, I can report that breakfast is served between 7am and 10am so there is plenty of scope for a "lazy start" each morning.
The hotel is only a 20 minute ride by the number 4 dublinbus to O'Connell street in the city centre. The nearest bus stop is only 100 metres from the main entrance. I can recommend the use of a "rambler" ticket. My 3 day ticket cost just €10.50 and gave unlimited travel on any dublinbus, including the airlink bus. A return ticket on the airlink bus alone is €9.
The hotel is about half way between the airport and the city centre. It isn't far from the M50 motorway and even accessible from the airport using just two public buses.
The staff are generally helpful when asked but certainly don't go out of their way to make you feel welcome.
There are water coolers on each floor near the lifts (elevators) but the one on our floor, although plugged in, didn't offer cooled water. With a room temperature of around 27degrees (80 faranheit) and no air-con, a cool drink would have been very welcome.
The hotel isn't particularly easy to find just yet as there is only one banner on on corner of the hotel (the main signs as shown on the artisits impression of the hotal have not yet materialised). Had my partner not been so observant, we would have gone straight by.
The location of the hotel is the biggest let-down. It is in Ballymunn, a suburb of north Dublin. Initial impressions of the area were favourable as there is lots (and I mean huge amounts) of new constuction taking place. However, Ballymunn is quite a deprived area and it only took a 100 metre walk to find blocks of flats where the bottom two floors have iron bars at every window. On our second day, the local bus driver asked us if we really wanted to get off at our chosen stop and told us to be careful.
The main doors to the hotel were locked each evening and operated by a security guard but I wasn't asked to produce any ID.
The physical location of the hotel i.e. next to a main road does mean that it can be very noisy from as early as 6am - however the noise can be reduced by closing the (very dirty) windows. Unfortunately, as the rooms are without air con, you soon start to get uncomfortable during warm weather.
The hotel appears to be unfinished. There were several workers around and about moving in pieces of beds and other items. A letter on the wall behind a plant on the reception desk made mention that the hotel had been due to begin operating from 25th May but that another company would be taking over from 31st July. My room was missing an emergency exit plan. I found the original plan on the top shelf of the wardrobe but the room numbers were different and so the original plan had been ripped from the door.
On checking in to the hotel and despite the bill being paid in full and in advance through Hotels.com I was asked for a credit card so that a pre-authorisation of €200 (US$ 260 - UKP 140) could take place in case I decided to partake of any meals or make use of the telephone. I said that €200 was a bit expensive and this was reduced to €100 - I still wasn't happy at having so much money pre-authorised from my account especially as the entire stay was only around €165.
I was also informed that the hotel did not have a license to sell alcohol in the bar but I could purchase vouchers and then use the vouchers to "buy" alcohol.
I made use of the free television service and was thoroughly enjoying a re-run of "Memphis Belle". Unfortunately the signal was lost at 1am and never returned until after I fell asleep.
I don't think I can recommend the Days Hotel Dublin Airport. The location is okay. The service is okay. The rooms are okay. For a brand new hotel these should all be better than they are. Maybe when the new company takes over at the end of July then things will improve - fingers crossed.
Fab New Hotel...
This is a fabulous new hotel, with a friendly atmosphere, very helpful staff. The rooms are very comfortable and clean, free internet access is a great selling point in my opinion. I had a great nights rest, no noise. The food was cooked exactly to my liking. There was no problems finding the hotel or getting to the airport the next morning, it's the tallest one in Dublin, how could you miss it!! All in all I would happily return there, I have advised friends and family to do so already!!
Hi, I recently stayed in the days as stop over while in dublin for a night. I was highly impressed by the hotel and staff. We arrived late in the evening and were greeted with great helpfulness and courtesy. To be honest they couldnt have done enough for us. The hotel itself is new and modern, up to the highest standards of cleanliness and decor. I have no problem in recommending this hotel. It was perfect for a business stay but would also have easy access to the city center for a social stay.
Fab Place to Stay
Upon entering the days hotel you know that you're going to be looked after. The reception area is very comfortable and the staff are extremely friendly. Every need was taken care of and the proximity to the airport was fantastic. I'd go back again.
Days is the best
I have recently stayed with Days Hotels in several of their locations in Ireland, Belfast and Galway being the other two. Having had superb stays in the two sister hotels i was heading to Dublin Airport with confidence that it would be every bit as good and so it proved. This hotel is new and most spectacular, the staff told me that it was the tallest hotel in Ireland and boy do i believe them, it is 15 stories high and i'm sure that the top floors must offer superb views of the city, fortunately for me i was not that high up as i don't like heights. Background music in the lobby, wonderfully warm check in, clean functional bedroom with excellent shower and free internet access, softly furnished bar/restaurant and best of all a reasonably priced menu with simple but delicious food - i had the sirloin steak all contributed to a most enjoyable stay.
Next time i need to travel in Ireland i will make sure that i look for Days Hotels - Keep up the good work!
TripAdvisor Reviews Metro Hotel Dublin Airport
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