Premier Inn London Kensington - Olympia
How has this hotel rated in the past?
TravelPod Member ReviewsPremier Inn London Kensington - Olympia
After a bit of trouble getting a room to suit us we were more than happy. The service was very good and the room quiet and comfortable. It is a 10min walk to the closest tube station.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Premier Inn London Kensington - Olympia
The reviews on this site really scared me before we left, but they turned out to be harsher than the truth. We just got back from our stay there, and I have better news to report.
The room and bed were very small, but that's a common problem when staying in Europe. If you're looking for a room the size of the Ramada down the street, then I suggest you stay there and not try coming to Europe. For all that it was small, the room was quite clean, the sheets and towels were changed every day, and there were certainly no bugs or mice or anything else to be seen.
The room had an en suite bathroom, which is not a given when in London, so that was wonderful in itself. The shower/bath had some quirks, but nothing someone with a decent sense of humor and some patience couldn't overcome.
The television selection was limited, but that's standard in Britain. The room had a hair dryer, so that saved buying a converter to bring mine. Our only real complaint was that the air conditioning was pretty weak by our arctic American standards, so some nights we were a bit warm.
Be prepared: local calls are NOT free. Also, there is the continental breakfast, and then there are extras you have to pay for if you want them. Be sure you know what you are entitled to at breakfast and stick to that. No one tried to charge us any extra when leaving, but we made a concerted effort not to do anything that would have resulted in extra charges.
The staff was mainly friendly--no one was rude, but some of the restaurant staff were a bit standoffish, and you couldn't always get tea at breakfast. But overall, a pleasant stay in a wonderfully located hotel--there is a grocery, a nice local pub, and a Tube stop within blocks of it.
Loved the Kensington Comfort Inn
We stayed 6 days in Feb., 2004. Yes the rooms are small but they were clean. The price was cheap. The continetal breakfast was included with the room. The staff was very friendly and helpful especially Chris the conciege. It is only a few blocks to the Earl's Court Station and you can get anywhere you want from there in London. If you are on a budget I recomend it highly. We didn't have any of the problems listed in your advisor, but we weren't looking for problems. We just enjoyed our visit to London.
Scary at "Comfort" Inn
Yes, I have to say that we were severly disappointed with the accomodations at Comfort Inn Kensington. The rooms were small and not too clean, but the attempt to overcharge was flagrant. It happened at checkout: 315 more British pounds were required or I would not be allowed to leave their hotel. After an hour or more of trying to discuss with management this problem of a room that was already paid in full, my plane was about to leave for the USA. I had no choice but to sign the credit card slip and go. I am trying to get this resolved, but Comfort Inn headquarters here tells me that they won't help me as the hotels are independently owned. Beware of staying in the hotel mentioned here.Joan Iker
My Worst Hotel Experience EVER
My second trip to Europe was nearly destroyed by my six night stay at this hotel. Since my party's room was pre-paid through Travelocity, we could not afford to move or we certainly would have. The rooms were extremely small, they were smelly (urine and mold in the bathroom and strong cigarette odor and mold in the room), and not cleaned daily. The trash was not emptied daily, and the floor was never swept. The room had peeling paint and filthy woodwork. The food was decent in their restaurant, but very overpriced at 6 pounds for a continental and 12 pounds (This is nearly $24 American dollars!) for a full English breakfast. The toilet in my room leaked badly, and when I mentioned it to the desk, no one ever looked into the problem much less did anything to solve it. These problems are minor to what happened next. My party of five had numerous problems with the accommodations, and to add insult to injury, the management attempted to add another 312 pounds (!) to the bill just hours before our plane was scheduled to depart. On day one, we had produced for the management our confirmation from Travelocity marked "paid-in-full" for THREE adults. They claimed that THEIR papers said TWO adults, and they "couldn't reach" Travelocity to work it out. They had only had six days in which to do this, and what was worse was that they led us to believe that everything was settled, even giving us one "free" continental breakfast for our inconvenience.
After this admission of error, should we have believed there was still reason for concern? Would we have waited until three hours before our international flight to work out this issue had we not thought it was already resolved? At the time of this writing, the problem is still unresolved. With the exception of the concierge who arranged our tours, the incompetence of the staff was appalling. Anyone who stays at this hotel is taking a terrible risk with his health and his money.
Worst Hotel ever ...
All i can say is i wish i had read the reviews on this page before staying at this awful Hotel. I have never stayed in anything worse in my life. This Hotel is never a 3 star. More like a 0 star. The room was tiny, not big enough to swing a cat, i was scared getting in the shower in case i was'nt the only one in it. and we couldnt sleep at night with the noise because our room was located in the BASEMENT right next to the air conditioning system that connects to all rooms. Dont stay here, do yourself a favour and get a decent hotel.. we paid ?70.50 a night for the comfort Inn, I have to go back to London in a few weeks and ive booked the Holiday Inn forum in the same district, in a Queen size Delux bedroom, for ?79.00 per night
Alergic to mold? Don't stay here.
The worst place I have ever stayed. Our first room was too moldy for me. I requested a second room, and that was just as bad. I requested a third room, which was better (still sub human). The next night, they moved us to another room that was better, and you could actually open the bathroom door without hitting the bed. The rooms are tiny and filfty. The beds are awful, the towels smell like the've been washed in crisco, the plumbing doesn't work, the heating has two setting (hot and cold), and there was cold air blowing on us all night, the rug feels damp and dirty under your feet, someone got stuck in the elevator while we were there, you can see the mildew in the bathroom, the wallpaper is peeling, the cleaning staff does a terrible job (we left a dirty glass on the night stand (if you can call it that), and it stayed there the next 2 nights).....I could go on and on. I must say, the desk staff was helpful and apologic, but there was nothing they could do - the place is just terrible. Do not stay here!
Small and overpriced
My family stayed at this place for 9 days over the Christmas holidays.
We were very disappointed with the small size of the rooms. We found the staff friendly, unlike some other reviewers listed here.
Continental breakfast, which was included in our price was not a good value.The bathrooms were so old, antiquated and in very poor repair.
The bathtub had HOLEs in it. Big enough to put your finger in. We had two rooms so I know that wasn't just true of my room. The beds only had single sheets on top of the mattress. Why no mattress pad? I felt very unclean in that room. I am surprised that Comfort Inn would put their name on this place and certainly surprised that anyone gave it a 3-star rating!
Rat Filth! From Miami to London ...From Florida to Filth 7/22/03
Well I cant say much besides the fact that the rooms are small...very small. THE ROOMS ARE DISGUSTING!!!! RAT FILTH! Literally you are paying a trip to see rats and filth.! I dont know why they call it "Comfort inn kensington"...its more like "discomfort outt kensington" My taxi driver insisted not leaving me at the hotel. but insisted that he would leave me there.... now I can see why.....when you try to walk into the room...you cant. Its smaller than a pantry. I cant they expect us to sleep in a mouse hole. The staff was incredibly rude and mean when I suggested the biggest room......wow we finally got some were...yup..one thats the size of a walk in closet *cough*. While walking in the night outside of the hotel. a gang of rats decided to "attack" us and then tag along into the hotel, but imedietly left the hotel from how bad it was. I told the hotel manager about the attack...and do you know what he said..."ohh, yeah thats normal here. I had no choice but to stay at the hotel for the eight days. The sink and toilet and rusty.. when i opened it up I found crap and toilette paper still inside and in the trash can. The shower poured out brown dirty water there were roaches coming out of the sink! and crawling on the roof. The staff at the hotel dont seem to give a **** about cleaning or getting rat poison around here. Breakfast is not included as suggested by liars. They think your stupid and like to take advantage of any bad situation. I do not recommend Le Rat and Le Roach Hotel a.k.a. The Discomfort OUTT Kensington to AN YONE! YOU HAVE BEEN SERVERLY WARNED. PS...IM GOIN TO SUIT THE PLACE
I had originally booked a room for a week at the Comfort Inn Kensington. My cousin and I arrived late on a Saturday night. We were very dissapointed. The first room was so small that we were told to leave our luggage in the hallway. The room was filthy. We requested another room. This time the room was bigger (could at least get our luggage in the door) but the room was filthy. While walking in the hotel that night rats were scurry around the outside. I was very dissapointed in the room but could have maybe gotten over it had we been treated better. We were treated very rudely, and had a general unsafe feeling from the hotel. We decided to walk six blocks down the street and stay at another hotel after going through a terrible dilema with the hotel manager. He wanted us to pay for the whole week even though we weren't going to stay there. We asked for coins from our bills (pounds) for the pay phone and were taken advantage of in the exchange. I would not suggest this place to anyone. I should have realized it when our driver did not want to drop us off at the hotel. I definitely wouldn't suggest any single women to stay there.
Don't go to this place
Very misleading ads posted concerning this place. They give the foreigners the worst rooms, the breakfast is additional. Funny the ads I read prior to booking said the breakfast was free. Room is the size of a closet. Magnificient view of a depilidated back yard. I am writing this reviewa t an internet cafe in London as I look for a new hotel. Beware of this place. Don't say you werent warned. Rooms the size of a postage stamp!!!
TripAdvisor Reviews Premier Inn London Kensington - Olympia
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