We travel frequently and this is our 2nd trip to Brazil but 1st time in Buzios. We highly value TripAdvisor review and stayed at the Hibiscus largely based on what we read in the earlier reviews. We disregarded the 1 negative one since the others seemed so contradictory. This was a mistake - and I don't see how the positive ones can be real.
The hotel seemed to be very different than their web image.
Besides the poor facilities. The main problem seemed to be a war between the owner and the staff. Since I have only experienced pure politeness from Brazilians, I can only believe that this is due to the owner who was incredibly rude at both check-in and check-out.
Since the staff appears to take their revenge in the room cleanliness and the kitchen, you can imagine how awful it can be.
Very unfortunate since Buzios was such an amazing place to be.
We plan on going back to Buzios, but you would have force us at gunpoint to stay at the Hibiscus.
Owner's Reponse
This review is written by the same guest who lost a financial dispute with the hotelīs management in January 2005. He then wrote a negative review of Hibiscus Beach, illustrated by bogus photographs. This reviewer has obviously become frustrated because he now finds himself in a minority of one regarding opinions about the hotel, and has decided to strike again.
Clear evidence that the author is the same one who wrote the February review entitled "These other reviews could only be from the owners", is laid out, point by point in the following analysis:
1. Our hotel did not accommodate any guests from Florida in July, 2005.
2. In both reviews the owners of the hotel are attacked.
3. In both reviews the absurd rating of 1 out of 5 is given in all categories.
4. The same infantile grammatical errors are made in both reviews. For example, when the writer begins his sentences in the singular and finishes them in the plural e.g. "the staff appears to take their revenge" (sic ) instead of the staff appears to take its revenge.
5. In both reviews numbers are always represented with figures and not with words, e.g. 1 and 2, instead of one and two.
6. In both reviews the writer alleges that any review that does not agree with his cannot be genuine.
7. In this latest review, the writer makes reference to our hotel kitchen, which although immaculately clean, is far from the access of guests, so this is obviously a lie.
8. Owner/staff relations are excellent at the hotel, and proof of this is that all employees have worked here for at least four years, and some, as many as ten, (in a hotel which opened its doors 11 years ago ).
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