Ports of Call Resort

Address: Grace Bay Rd, Providenciales, TKCA 1ZZ, Turks and Caicos Isl. | 3 star hotel
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This 3 star hotel is located on Grace Bay Rd, Providenciales.
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          Historical Traveler Reviews Ports of Call Resort Providenciales

          Good Value


          My wife and I stayed at the Comfort Suites in Provo from Tuesday, April 27, to Saturday, May 1, 2004, and we certainly can recommend it to others. We got a very good price deal and wondered if we would like the place. We need not have worried, because we very much liked the place and we had a wonderful time in Provo, generally. There is nothing fancy at Comfort Suites but it has everything you need and is very clean and well run. The pool area is very nicely landscaped. All of the employees with whom we had contact were very friendly and helpful. We arrived before the check-in time, but were promptly put into a room. We were on the third (top) floor - and there are no elevators - but that made no real difference to us - you might keep that in mind if it would be a problem for you. The hotel is a good quarter mile hike from the beach, but we had known that and it was no problem for us. Our major interest in going to Provo was for snorkeling and the snorkeling was great. We have snorkeled extensively around the Caribbean, never before in Provo, and the snorkeling in Provo, particurly the off-beach snorkeling, was the best we have ever experienced in the Caribbean. We did not rent a car and took a taxi to Coral Gardens ($10 total fare each way) to snorkel at Bight Reef, which was very good; and then took a taxi to Smith's Reef (near Turtle Cove Marina and Sharkbite restaurant where we had a great lunch) ($12 total fare each way), which was excellent. Smith's reef is the best off beach snorkeling we have seen in the Caribbean, at least the Eastern and Southern Caribbean, for sure. Smith's and Bight's Reefs are close to shore and require little swimming to get to them. One day we walked up the beach past the Club Med and snorkeled from shore with no knowledge of what was there and had some decent snorkeling right there - it was there that I first saw a rather large Barracuda (at least four feet in length)- which I had not expected to see of that size close to me and it jumped my pulse rate up. It of course wanted nothing to do with me and was no problem. Throughout the week we also saw turtles and rays, and my wife saw a shark on a boat excursion snorkel - a first for her that also made her question for a breif moment what she was doing in the water with such things. (It also of course had no interest in the humans.) We took three boat excursions, one with Silver Deep, and two with J & B, although the particular operator made no real difference to us. We booked them all with the Dive Provo office across the street from the Comfort Suites in the Ports of Call center. They were helpful and friendly there, booking you on whatever was available - but you need to make sure you confirm things and not assume that just because you sign up the trip will go - they are not always the best organized in the office to get back with you - you need to check. We would have liked to go out on one of Dive Provo's bigger boats but the ones we were interested in, and in one case signed up for, did not get enough people and had to cancel. There simply did not seem to be a lot of people interested in snorkeling excursions on Provo when we were there. When you take the excursion they pick you up and drop you off, so no car need there. We had some very nice meals at restaurants in the Ports of Call shopping center, including 21 North and Calico Jack's. We were surprised at how good and reasonably priced the food was. In summary , we had a great time on Provo and would return. The people we met were all very friendly and helpful - one of our taxi drivers came to pick us up at the top of the road to Smith's Reef, 15 minutes early and it just so happened we had gotten there early too and were ready to go. Compared to some recent experiences on other islands of no one showing up at all at the agreed time - that was great.



          The weather is great, the water is an amazing turquoise color, and the food in T&C restaurants like the Grace Bay Club, Aqua, and others is simply wonderful. Every square inch of Provo is seemingly for sale and it's very expensive (by design), but the development is low rise and low density so nothing seems crowded. If you want lodging that's affordable, the Comfort Suites are a $ deal and the staff is nice, but it's not on the water. We almost moved to the Grace Bay Club just to be on the water, but then changed our minds and stayed put. Almost all the Grace Bay oceanfront condos are gorgeous, which is where we'll stay the next trip. They are trying to improve the roads which are mostly unpaved and full of pot holes. Cars must have very short lifespans but it will be remedied in the next few years.

          Getting too built up.


          Providenciales is a beautiful place at high risk for becoming too built up with enormous hotels on the beach. Tour books call it "ecoconscious" but I saw otherwise. (Snorkelling and other excursions were lovely though.) I didn't see any forethought going into needed infrastructure (except for road construction) for this island (i.e. fresh water supply and treatment, trash clean-up and disposal, mass transit). The natives are upset that roads are being built to support tourism but there is no medical facility there that can deal with any sort of medical emergency or most medical non-emergencies. We planned to get around on bikes but found the roads are too unsafe for bikes. Expensive taxis are the alternative.

          Comfort Suites is pleasantly small and across the street from the beach which is what makes it less expensive. It's clean, comfortable and attractive. The manager is a miserly and very unpleasant man. Some of the staff are intolerant of guests with questions while other staff are very nice. The "continental breakfast" is very poor and the same every day--no fruit, no protein, no dairy. I couldn't face it by the fourth day!

          Well worth the money!


          If you're looking for a discount hotel that is clean and comfortable, this is it. I would compare it to a Marriott Courtyard or Fairfield Inn but with a pool and a bar. The rooms were a good size, clean, plenty of hot water, clean towels, and TV, hairdryer, radio alarm, AC all worked fine.

          You get one key card to your room which when inserted into a key pad, turns on the electricity to the room and the AC. So...fold a piece of paper the same size as the card, insert both into the keypad at the same time and then gently remove the keycard leaving the paper in place. Problem solved!

          People were plenty friendly. Show up with a smile, show a little interest, be friendly, and like anywhere else, people will be nice to you. Don't forget, they do the same old stuff day after day so your attitude won't elicit a great response. Think of those lovely people at the RMV!

          There are 5+ restaurants within walking distance so plenty of options for eating. A little on the expensive side, but still better than an all inclusive and much better food selections.

          The beach is 297 steps away. Big deal! So you have to walk across the street. Get some exercise. Besides, you're probably saving $700 per person by staying here.

          In all, the hotel, location, and service were great. The staff were no less friendly than they are at more expensive hotels. Also, other guests were great. I met quite a few people from other nearby hotels and they complained about how unfriendly guests at their hotels were.

          Have fun, laugh loud, and people will gravitate to you.

          As far as the beaches are concerned...the best in the world...and I've been around the world!

          I can't speak for others who had bad experiences at this hotel, but I didn't meet one disappointed guest there or on the flight home. A real value for money. Roll with it and have fun:)

          Enjoyed my stay immensely!!!


          My husband and I stayed at the Comfort Suites from March 2 - 5th. I had read up on the reviews before going so I would know what to expect. The hotel staff were fantastic and I never had any trouble with asking the front desk personnel any questions. They were very accomodating and friendly. In fact, I would have to say that the people from Turks & Caicos were some of the friendliest I've ever encountered.

          On the flip side, things are extremely expensive there. Since they have to import everything, that cost relayed to the consumer. I would advise everyone to pack thoroughly so you don't have to buy everyday items...

          A 6-pack of Coke is $6 and our average lunch (no alcohol or anything) was $50.

          Comfort Suites was very moderately priced and the room was great! I didn't have any trouble with the way the power works. It's an ingenious way to save money/electricity.

          This is the place if you like nothing to do!


          This is the place if you enjoy doing nothing. The hotel is new and very clean....however, the breakfast is nothing but a few rolls and something that looks like OJ ( but tastes like punch). It is priced really well and the hotel offers a small bar at the entrance of the hotel. Taxi fare is between $18.00 to $18.50 one way from the airport and the people are really nice. The biggest complaint my husband and I had was that it is just a hotel with some people that are rude if you ask too many questions about things to do. There are shops across from the hotel that they direct you to but they can't help you about anything outside of the hotel. If you are lucky there are people that beep their horn and will take you on a tour of the island for $10.00 and to the one and only grocery store on the island for $2.00 one-way.

          This is a very expensive island and in Feb. the weather isn't warm enough to go swimming in the pool at the hotel and the ocean is very cold!!!

          Very Relaxing!!


          We went to Turks and Caiucos in February 2003. The Comfort Suites was a very decent hotel for the price. Turks and Caicos is absolutely beautiful, the beach is 12 miles long, the water sparkling clear and bath water warm. The weather was awesome every day with the usual trade winds blowing, (did get sand blasted a few times on the beach). The trip from the airport to the hotel was insufferable in a taxi-van with no A/C & dressed in my New England weather garb (it cost about $20 to get from the airport to the hotel, 15-20min drive)!!! The first room we had was next to a room with a family and about 500 kids...noisy!! We requested a room change and were accomodated immediately! The new room was just fine. The A/C is funky, it goes off when you leave the room and take the room key out of the little slot for the room power, but I think it's like that everywhere you go these days. There are 4-5 resturants right outside the hotel in the little mall (also a little bodega for juice, snacks, bottled water, though not spring H2O, distilled, blah). The food was ok (wait staff moves in extra super slow mode), conch is their specialty bleck. The beach is just across the street, a quick 2 minute walk. There are beach chairs to lay on and I got my hair all braided for like $40. We rented motor scooters a couple times to check out other spots on the island, ate at a few other resturants, saw some sea turtles at Turtle Cove, the guy who owns the Resturant in the Bay was from Boston, lots of red sox stuff and great food (I think it was called the shark bite?) The pool at the hotel was ok. Very cool water, nice towels available at the front desk which is right there (you can even take them to the beach), and a bar right there. There were a lot of kids at the hotel it seemed, so I guess it's an ok place for kids. The hotel staff were nice, never rude, just a little indifferent. There was a little continental bkfst each morning, muffins, juice, coffee. Overall, Turks and Caicos is a beautiful island, but if you do not scuba dive (I don't) there is nothing to do......unless you get the all inclusive hotels. There are no sites to see. Really. We scootered all over the place, it was fun and relaxing just no sites to see. All I wanted to do was relax and go to the beach and it was A+++++++ in that dept!! My friend Lisa just got back and agreed, awesome relaxation spot!! Club Med resort down the beach looked pretty happening!!

          Lowest price decent place near Grace Bay


          Visited: 10-2003 If you're looking for an affordable place on this expensive island, try it. If you venture to beachfront properties on Grace Bay beach, you'll see those are much nicer, but at least twice the cost. We stayed here two nights (although paid for three) on a Skyauction vacation. It was a steal with airfare included. We had a third floor king balcony room. It was no charge since we were nice and pleasant to the front desk grumpies, otherwise it would be $20 extra per night. The walk up the stairs was fine, we needed the exercise. The room was very standard. It was clean and simple, everything worked fine. The A/C also was fine...so what's the big complaint from others? It was plenty cold. Just tip the bellman to show you the electricity "on" trick (folded piece of paper in the slot)The bathroom was small, but functional. Beware the extremely low showerhead! It would be fine for guests who are four feet tall. There was good water pressure on the belly button, though! The bed was firm, but that's the way we like it. The pool small, but fine. We spent our time on the incredible Grace Bay Beach. Wander over (approx. 450 paces, five minutes easy walk down a paved access road). We snuck into a lounger at Allegro Resort (adjacent area). And nobody bothered us about it. We golfed three days at Provo Golf and Country Club. It was very nice, although there were no waterfront holes. There were lots of lakes, marshy areas, and waste bunkers. It was tough when the wind was blowing. They had very nice facilities. The cost was $130 greens fees, which was a little steep. We moved to the Sands at Grace Bay for the last three nights (also Skyauction win). There was an unbelieveable difference. That was a first class oceanfront resort. It was worth paying more to be on the beach.

          Comfort Suites - mixed review


          We try to take at least 3 beach vacations a year to Mexico, Hawaii, The Caribbean etc. So for us, the price of a hotel is important. Good Points about Comfort Suites/Provo: For the price, The Comfort Suites was a good value. The room was a comfortable size, clean, and the bed was comfortable. We did not see any bugs in our room. The a/c kept us cool enough. The landscaping around the pool is nice by motel standards. The walk to the beach is short enough such that most people won't be terribly inconvenienced. Now for the bad: Depending on who was working that day, the staff ranged from rude to very nice. Breakfast (included in in the price of the room) was a joke. Bring your own or go elsewhere unless you enjoy bananna bread, pastries, coffee and imitation orange juice. I've never seen a hotel go that cheap on breakfast---never! It's "iffy" as to whether any food is left, no matter what time you walk down for this unimpressive ration. The ice maker on our floor was broken. The jacuzzi connected to the pool was not working and didn't appear to be under maintenance to repair it. No elevators. If you're on the 3rd floor, you walk up and down the stairs. They only gave us one room key, and upon leaving the room, we had to remove the key from a slot that then turns off all the electricity---thus, unless you figure out a way to "make" a key to stick in the slot on the wall inside your room, you come back to a hot room after a day on the beach. Same thing happens when you go out to eat at night. I've never known a hotel to give out just one key, and I'm sure it's to keep you from leaving a key in the room to run the electricity during the day when you're not there. Sheets are not changed daily. For a weekly stay, your linens will be changed only once, unless you request otherwise. Take bug spray. Since many restaurants were closed in September, we had to eat outdoors a lot. Mosquitoes love women, so take your bug spray. "Potty breaks" while you are on the beach are interesting, since the hotel is a hike away. Staff at the Allegro on the beach didn't seem to mind when we "borrowed" their bathroom occasionally for a potty break. My #1 disappointment was the construction of a condo/resort next to the 4 (yes, only 4) covered areas where Comfort Suite guests can lounge on the beach. The noise coming from chain saws and heavy machinery absolutely spoiled the beach atmosphere. They even worked on Sunday! We moved closer to the Allegro resort's beach chairs just to escape the noise, which gave me a headache---no joke! This will be an ongoing problem for a long time, as the construction is at the beginning phase. The best part of the vacation was the beach, water, and sun. Having vacationed in Bali, Fiji, Australia, Hawaii, Mexico, and the Caribbean, this is hands down one of the BEST beaches and most beautiful water I have ever seen. Safe and calm...no waves...no boogie boarding...but great if you want a quiet, safe, relaxing time reading a book on the beach, watching the sun set, etc. A good "mental" break for us. We were not disappointed, and the pictures we took make the beach and water look post card perfect. We didn't bother with a taxi, as the $20 we paid to/from the hotel gave us an indication that getting around would not be cheap. I would recommend this island for people who love the beach and water, and are happy to "just relax."

          Nothing bad to say about Turks.


          Turks and Caicos has got to be my favourite destination in all of the Caribbean. I have been there twice and wouldn't hesitate going there again and again. My first time to Provo I stayed at Club Med. No complaints there as i really enjoy Club Med resorts. The second time my GF and I decided to give the Comfort Suites a try. As with any Comfort Suites in North America, it is a "motel" and not a resort. The complex itself is fairly small, but fairly new and very clean. The rooms were great. There was a small fridge to keep your water, beer and pop cold.

          The pool was very small, but clean. Forget about the breakfast they serve. I think we were up in time for it once before everything was gone. It usually consisted of a few mini criossants and danishes as well as coffee and tea. But less than 100 ft out the front door was a small complex with three restaurants and stores. All of the restaurants/bars in the complex were great and we took turns eating at all of them without a single complaint. We took a fair amount of money with us figuring that because we were eating out everyday that we would be spending a fortune on food. Not true at all. We actually came home with a lot of cash in our pockets. The only problem was the fact that the beach was across the road. In the past, I wouldn't even consider booking a room in a resort/hotel that wasn't right on the beach. But because I had been to provo before, I knew it wouldn't bother me. It took about 5 minutes to walk to the beach, but by the time you got there, the 5 or 6 beach chairs that the Suites owned were already taken. You can bring your own fold up chair, lay on a towel, or bring a blue towel and pretend you are staying at the Allegro resort. (where they have a zillion chairs). The sand and the water are perfect.

          Probably the best beach in the Caribbean. Powder white sand, right into the water - no coral to bug you, and the water is the prettiest colour blue you will ever see. The island itself is amazing. There are a lot of ex-pats living there, everyone is friendly. You can walk alone along the highway in the middle of the night and not have any problems from the locals. They'll even ask you if you need a ride. There are a ton of amazing restaurants within a short cab ride. I got sick my first time there after diving and needed to see a doctor. In town there is a medical clinic run by American and British trained doctors. The clinic itself was top notch with a pharmacy located inside. It looked like a brand new pristine hospital. Better than some hospitals in Toronto!! If I wanted a cheap vacation with no hassles I would definitely stay at the suites again.

          Now that I have written this, I am regretting it. I really don't want too many people to know how amazing the island is. Feel free to email me if you have any questions though.

          TripAdvisor Reviews Ports of Call Resort Providenciales

          4.00 of 5 stars Excellent

          Travel Blogs from Providenciales

          First day of our last week..the good and the sad

          A travel blog entry by globalshepherds on Apr 22, 2014

          2 photos

          ... and the session ended: Brian was worried about getting caught between two jetties. As he got off his board, a large 4-foot breaking wave picked up his board and crunched it right into the sand. =(

          I still enjoyed a beautiful afternoon on the beach and Brian wasn't too upset. He figured things happen for a reason. It's a good attitude. I mean really, how could we complain about anything?


          Sunset cruise, glow worms and more Club Med

          A travel blog entry by globalshepherds on Apr 21, 2014

          6 comments, 6 photos

          ... why people would do that when there are so many places to visit. We definitely liked his spirit. I wish I had taken a picture of him. Will have to remember to do that.

          Another interesting couple we met was the newlyweds - their backs are on one of the pictures and explained. She met him at his concert. He is part of a KISS tribute band. She didn't know what kind of concert she was attending and the first hint was a view of the boots ...

          Caicos dream tours

          A travel blog entry by beccaandpj on Nov 23, 2013

          Wow! We had a lot of fun today! Our day started off normally enough- breakfast at mango reef. It started to pour as we were eating on the patio and we thought the day would be ruined.. but afterwards a huge bright rainbow appeared over the ocean! After breakfast, we ...

          Where Everybody Knows Your Name

          A travel blog entry by gallopmonkey on Nov 18, 2011

          ... from expats to residents of other Caribbean islands - agrees that this is the place to be. Less crime and more money makes a great combination. Countless Bahamanians have told me how much they love it here and everybody is pretty enthusiastic about it. In addition, I haven't come across any creepy people who harrass you and try to sell you stuff. If you want something, you go get it yourself from the happy and crazy shopkeepers. ...

          Cognitive Dissonance: The Incongruities of TCI

          A travel blog entry by maya.oaks on Jun 18, 2011

          ... most destitute.

          There's a shallow reef just off the shore of the Coral Gardens hotel, surrounded by rope in order to prevent swimmers from touching the coral. It's a thriving, colorful ecosystem that calls to kids and adults alike, replete with butterfly fish, parrot fish and the occasional lion fish. To protect this world, watchful hotel staff eye snorkelers suspiciously and blow shrill whistles the moment anyone crosses the rope ...