Port Palace Hotel
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TravelPod Member ReviewsPort Palace Hotel Monte-Carlo
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Port Palace Hotel Monte-Carlo
Don't stay at this hotel
Service was very bad, 20 minutes in the restaurant and no one came to take an order. Pillow in the room where damp, bed cover had stains on it. The 42 Inch TV looked good on the wall as that it could do as you could not get a picture on it. We where going to stay 4 night but left after only one. Will never go back to this hotel
Frankly, what a surprise.
From the outside, i didn't really like the look of the building (looks very 80s, but all monaco does, with the exception of the area around the casino), and getting the ferrari under the car park was a pain.
But the service is excellent, the room a bliss. We had booked a corner suite, and were upgraded to a premier corner suite (or whatever the name), it even had a steam room in the bath room i used for hours, two big plasma screens, and lotsa space. They were even fair enough to charge us only what we had on breakfast instead of the full continental breakfast.
The restaurant on top serves good food but the service has some troubles keeping up and is not very professional.
Lastly, we ate at Louis XV the next day, and it was really excellent as well.
Stay there a few days, get some great food, swim a bit, shop, play, and go out. That's what holidays are for.
The hotel is fabulous - the rooms have a wonderful wow factor - they are beautifully furnished and the view from all the rooms is unbeatable - the best view of Monte Carlo harbour ever! The bathrooms are luxurious with a separate large shower cubicle - the hotel is very new so everything is clean, up to date and in sparkling condition. The location of the hotel is excellent right in the centre.
However there is no swimming pool or sunbathing area and we were left waiting an hour at our table to be served continental breakfast!!! The service in the restaurant was unbelievaby slow so make sure you are not in a rush and have plenty of time to wait and enjoy the fantastic views from the restaurant!
We were hoping to dine in the hotel on our one evening stay but found out only at check in that there was a wedding in the hotel and the restaurant was closed!! We were very disappointed!
The hotel itself though I cannot recommend highly enough - it is truly beautiful and good value for money for Monte Carlo especially compared to the Hermitage and the Hotel De Paris
Stayed here with some friends for NYE. Fantastic location, see if you can get a room located on the higher floors for the best view. Staff all very helpful. We all thoroughly enjoyed our stay and we were spread across three rooms of different standards. I have no hesitation in recommending this hotel and compared to others I have stayed at in Europe it is excellent value for money. Unless you have a thing for poor plumbing and cramped rooms ....... stay here !!
Quite an enjoyable stay until...
For a off-season rate of 250 euro, I stayed at Port Palace for 3 nights around Christmas of 2004. In my opinion, it has the most central location in MC - close to the train station and a lot of decent restaurants. The hotel staff is friendly. (Thanks Luca!) My room was very spacious and clean. I tried the restaurant and the bill came out to be 140 euro for a 3-course dinner with alcoholic beverges. (A glass of champagne will set you back 17 euro) The food was good and the service was attentive. The day before I checked out I could not open my in-room safe. That was so strange. The front desk and the hotel engineer came to my rescue. In 5 minutes they reset my in-room safe. My passort, my air ticket and my money in USD were all there fortunately. Having read the "ordeal" the prior poster had gone through, maybe there is a security issue in this hotel. While I wouldn't think twice about coming back to this nice hotel, next time, I would certain keep my $$ and valuables the old-fashion way -- lock them up in my suitcase and don't use the in-room safe.
A big disappointment
This is something all must read! My fiance and I were supposed to spend two nights at this hotel but our stay was unfortunatly cut short!The first night we were there we put all our cash in our hotel room safety box and made sure to insert the six digit code that is required to open and close the box. The next morning, after having had dinner in Montecarlo the night before, we attempted to open our locker by using our secret code, but it would not go through. We proceded by calling the front desk to see if they could send someone to fix the problem. In a short time, a staff member came to our room to check the safety box saying that it would not open because the batteries were dead and continued by replacing the safety box batteries. We stood and watched as he changed out the batteries. After the staff member left, we decided to count our money but discovered with surprise that 200 Euro was missing! After some minutes we concluded that it must have been our mistake and that we had just miscounted our money the day before when we checked in. That morning we left again to tour the city and placed the counted money in the safe box using the six digit number to close the box. When we got back to the hotel, we tried to open our safe box by using the six digit code but AGAIN the box would not open!!! So immediately we called the front desk, complaining for the second time that the code was not working and for them to please send someone to check the problem!. Just as the first time, we stood and watched as the guy tried to fix the box. The only way the hotel staff member can open the safety box is by a KEY! After the locker was supposedly fixed, we recounted the money and discovered with great alarm that another 100 Euro was gone!!!! A total of 300 Euro had disappeared from the pile of cash!! IMMEDIATELY we contacted the front desk and told them the situation. They spoke as though we made up the entire story and after waiting for more than an hour we were told that no way someone could have opened the locker stealing the cash. When we said we wanted to leave and not stay the second night because we felt violated and unsafe in their hotel, they attempted to make us pay for the second night! We of course refused and before leaving we were able to talk to the manager and doing so he confessed that others before us had complained of cash being "misplaced". Beware of this hotel because we saw NO signs that this problem would be solved! We would hate to have this happen to someone else.
Truly five star
We stayed at this hotel after getting off a cruise ship which was only a five minute ride. It was first class in every respect--facility, service, location, cleanliness and views. It is very modern and every room is a suite with a harbor, or should I say, yacht view. The staff bent over backwards to be helpful at every turn. If you like to walk, it is easy to get to all of the attractions from here--15 minutes to the Palace, 10 to the casino. I can't speak highly enough of this hotel and, as it is very new, they are aggressively price promoting to build the clientele. So it is presently an incredible value for what you get. If you want to leave the hotel for a nice Italian dinner, Lorenzo's was suggested and was outstanding and reasonably priced. It is about a 15 minute walk along the harbor. As we only stayed one day, we did not try the restaurant in the hotel.
I would recommend this hotel to anyone without qualification unless you are stuck on something with a historical context. It is very modern with a flat screen television and high end security system in the room. Truly five star!
This is a gorgeous hotel that has exceeded our expectations. It's like a W hotel, only with 5 star service and accomodations. Very sleek and modern, but with rich tones and an elegant feel. The bath has a separate shower, enclosed commode and bidet, wonderful jacuzzi tub and marble from floor to ceiling. The staff is wonderfully nice and eager to be helpful. The view of the water, the boats and the palace is fabulous. We were going to stay at the Hermitage, which was very upscale, but they didn't have an ocean view available, and at $500, we liked the price we were offered at the Port Palace of $250. We also saw rooms at the Hotel de Paris, and for around $600 the carpets were older and the bedspreads and drapes were horrid. It definitely needs to be updated. The newer rooms at the Hermitage were beautiful though.
So, we didn't know what to expect when we took the room at the Port Palace, but have been delighted at every turn. The breakfast included in our price was excellent. The very large plasma TV is a nice luxury and the bed was a very comfortable king with US standards for linens, etc. The free internet is a nice touch as well.
The location is great - an easy walk to the casino or down to the harbour. We drove by the Marriot and several other hotels, but they were too far away from the Casino and shops, etc.
There's also a spa that is joined by the Hotel de Paris and the Hermitage (above us) that you can use also. The restaurant is very french and quite expensive. Be prepared for pigs feet, bone marrow and the whole fish with it's head, or order ala carte :) We've eaten at several very expensive restaurants in Paris and Provence and I didn't think the flavor and taste was as good here. But the service was excellent and the views were very nice.
I can't say enough about how impressed I am with this hotel. We are just loving it.
New and modern
We stayed here earlier this summer and really enjoyed how modern this hotel was compared to some of the more famous and more established hotels in Monte Carlo.
All rooms have views over the famous harbour, which made very interesting viewing!
The restaurant was also very good.
For someone who wants a more modern hotel to stay in while enjoying Monte Carlo I would recommend this hotel.
Modern design hotel on the marina!
We just stayed at this charming hotel in January 2004. Brand new, opened in September modern and hip. Designer beds, and furniture in the all suite hotel. Huge bathroom with seperate tub and shower. Plasma tv in the bedroom that also has a king size bed. Very cool and chic. Windows are all on a tiny street with virtually no traffic, because it is right in front of the marina. So every room has views of the water and the castle! Romantic. No balconies however. The restaurant is on the roof, more views and a terrace to take your crossants and cafè. Service is very good and the are eger to please. Everyone speaks at least 3 langauges and aren't shy to be at your beck and call. Beaty spa in the basement with hammans and sauna. Those weren't open when we were there but the massage I got was great. I really had a nice time and will return soon. It can be expensive, but if you go before March 31st, there are still some (high) reasonable prices. Worth it though.
TripAdvisor Reviews Port Palace Hotel Monte-Carlo
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