Glasgow Pond Hotel
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If you read the previous reviews about this hotel, you will give it a miss,this will be a big mistake, the hotel has been refurbished, its clean and up todate, with some great staff, especially the Restauant Manager Sharon!!!! Great smile lovel young lady.
Take this review,from someone who stays in hotels 5 days a week, its fine,give it a try
A real case of inner beauty!
Attractive, nicely furnished hotel lurking within a very grim exterior! Room was great and very high standard of cleanliness - and I am a very fussy customer!! Service was on the whole good - although we found a few of the reception team less efficient than you would expect. Bed and breakfast deal was good value for money - although breakfast could have been hotter!! Overall pretty satisfied with the hotel and would happily stay again on a return trip to Glasgow!
Nice rooms but...
This hotel recently refurbished by Best Western was formerly a rather tired Jurys Hotel. Rooms very nice & have new feel with modern furnishings & equipment (e.g. plasma TV). Public areas nice too.
Dinner very nice but expensive.
Breakfast not so hot - literally. Spoilt by all the items in the hot buffet being luke warm verging on cold.
Also we had a room facing the hospital which is undergoing building work & we were awoken on Saturday morning at 07.15 hrs by cement mixers, machines working, lorries, guys shouting, etc. Suggest you ask for room on the other (north) side but beware that this faces the main Great Western Road into Glasgow & may be noisy also. Your choice.
Good handily placed hotel
We stayed here for one night in february 2007. The exterior is a little offputting being sandwiched between a petrol station and a large hospital with new construction taking place immediately opposite. The interior has obviously been refurbished and is very nicely furnished and decorated.The bedroom was immaculate both in its fittings and its cleanliness. There was no external noise from the nearby roads. Breakfast was good, with all the fruit being apparently fresh. Staff in reception, restaurant and bar were all very helpful, polite and welcoming.They even printed maps to help us get to a location. On a main bus route and only a few minutes walk from a commuter railway station with regular trains into Glasgow Central.Journey on train only took a few minutes. Not too far to walk to Kelvingrove museums. We thought it very good value and rated the facilities highly.Good spacious car parking facilities.
Excellent Hotel, Pond is Fantastic
Fantastic hotel and truly wonderfull staff. We stayed in this hotel for the first time in december 2006. The location is brilliant for shopping and all the sights Glasgow has to offer. The staff could not have been nicer or more helpfull and made the stay very very relaxing. The room was bright and clean with a nice view. Food was superb and again the staff could not have done more. We love tis hotel and would recomend all visitors to the city to give it a try.
Great food,nice rooms, but not finished well.
I booked the room through the hotel on arriving there i was told that my room was through my friends names and not my own, i booked the room under my own name, also i asked if i could use the swimming pool and was told that it was closed no information was passed on to me about this when i was booking in i was rather disapointed. so it should have been ready for me, then when i went into the room i was picking up something from the bathroom floor and needed to balance myself and held gently onto the towel rail it came off in my hand, then later on when friends were up to see how our rooms were they were leaving and the door handle came off in her hand. Apat from all that he food in the function suite was good the drinks seemed watered down but the christmas atmosphere was fantastic.
Desperately needs a makeover
Stayed at the Pond for 1 night and found it tired, shabby and overpriced. At least my toilet worked.
This hotel is terrible, as it was our 30th anniversary they assured us we would have the best room, when we arrived at reception we noticed how shabby the bar area was, it looked disgusting, the lifts were filthy and our room was awful, there was a hole in the bathroom sink and you could look down into the pipes, the smell coming from it was awful, we complained the next day and was given another room, this wasn't much better, but at least there was no smell from the bathroom. I think the website is misleading as the photo's that they show are not what you get when you arrive there.
The only good thing about this hotel were the reception staff, they were very helpful and friendly.
This hotel was one of the worst I've ever stayed in. The bedroom was shabby, and the blankets were stained. The toilet didn't work properly - when I reported that it didn't flush properly, I was told that it would take a while to fill up - that was ok because I was on my own, but if more than one person was using the room it might have been difficult. I ate one evening meal in the restaurant and it was so disgusting that I complained - the despondent restaurant manager gave me my money back without question. At breakfast, the toast was always cold and hard. All of the staff seem really bored and miserable - I don't think that they really care about anything. The receptionist was very friendly and helpful though - she seemed to be the only cheery person there. I would never stay here again.
Tired but acceptable
Visting Glasgow from the east of Scotland for a weekend shopping trip with a disabled partner. Booking was for a 'disabled friendly' room but the room provided did not meet this criterion - this could have something to do with my partner specifying a room with a double bed which may not be a 'normal' feature of disabled facilities. The room originally offered was right next to the lift so it would probably have proved quite noisy anyway. The room actually provided was quite a distance from the lift and my partner had difficulty walking that distance. It would not have been a problem if he had used his wheelchair but the bathroom facilities were not really suitable for a disabled person. The decor could only be described as 'tired' but a complete refurbishment is apparentlly due this year. In spite of these limitations we both enjoyed our stay. The room was clean enough and the mattress on the bed was firm and very comfortable. We ate at the hotel on both nights of our stay and enjoyed our meals very much - the prices were comparable to other hotels at which I have stayed. We ordered breakfast in our room on the first morning and it arrived right on time. The staff were very friendly, considerate and helpful. On the second morning, when I went down for breakfast on my own because my partner was too fatigued to make the journey to the restaurant, the staff immediately noticed his absence, offered to prepare a breakfast tray for him and delivered it to our room without prompting. Overall we enjoyed our stay.
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