Hotel Plaza San Francisco

Address: Alameda 816, Santiago, 6513483, Chile | 4 star hotel
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      TravelPod Member ReviewsHotel Plaza San Francisco Santiago

      Reviewed by hadwin

      Comfy hotel

      Reviewed Mar 9, 2014
      by (5 reviews) Penrith , United Kingdom Flag of United Kingdom

      Very pleasant hotel - huge rooms and comfy beds. Nice breakfast.

      This review is the subjective opinion of a TravelPod member and not of

      Reviewed by carmen_4655


      Reviewed Jul 17, 2013
      by (2 reviews) , Australia Flag of Australia

      It's flash for me.

      This review is the subjective opinion of a TravelPod member and not of

      Reviewed by jules-honeyyear

      Pleasant Stay

      Reviewed Dec 8, 2012
      by (14 reviews) , United States Flag of United States

      This hotel is good value for money taking into consideration what other hotels in the same class charge. Staff are very helpful. The location is good if you plan on visiting museums and other attractions of the historical center. If you plan on mostly going on day trips to the Andes, vineyards etc, you are probably better off staying on one of the other more charming neighborhoods such as Provedencia, Las Condes or Vitacura.

      This review is the subjective opinion of a TravelPod member and not of

      Reviewed by debnsam

      Much needed luxury.

      Reviewed Aug 17, 2012
      by (9 reviews) Perth , Australia Flag of Australia

      Huge king size bed, soft pillows, beautiful sheets, beautiful furniture and an appealing breakfast included. After being in developing countries for the last month, these luxuries are really appreciated.

      This review is the subjective opinion of a TravelPod member and not of

      Historical Traveler Reviews Hotel Plaza San Francisco Santiago

      Better Than Expected


      I was booked into this hotel by a travel agency and was worried about staying here based on the previous reviewer's comments. I was pleasantly surprised. The lobby is beautiful, the room was large and clean as was the bathroom. The staff was friendly and helpful and the breakfast was quite adequate. I liked the central location and we enjoyed walking the pedestrian only streets that were right across the boulevard from the hotel. I felt safe both at the hotel and in Santiago. We also stayed at the Hotel Orly, which is in a better section of town and would be my preferred hotel for a Santiago vacation, however The Hotel Plaza San Francisco was not a poor choice for a vacation stay.

      In the air tonight


      When I arrived here in December, it was election day. Needless to say, I could not leave the hotel property that night, because the Presidential candidates were giving speeches on the hotel grounds, and security was tighter than the security at Fort Knox (ok, so I am overexaggerating slightly; and furthermore, the hotel was exceptionally crowded. The lobby is so full of cigarette smoke that it could just be as hazardous as downtown Mexico City. Fortunately, I was staying in a room, and not in the lobby. However, there needs to be a lid on all that excess smoke, especially for people with breathing problems, like me. My room was for the most part comfortable, so I rarely had to hang out in the lobby, unless I was checking in, checking out, or checking out information in the lobby area. Lots of noise Election Night, but that was to be expected in any country. Bathrooms were clean. Hotel had a good pool and exercise room, which I used on my last day. I was selected this hotel by my tour group agency. So much graffiti and trash in the downtown area that I decided to have all my meals in my room. Even the historical church next door had some graffiti. All-in-all, Santiago resembles one oversized slum. If it wasn't for the supersized mountains on the fringe of the city, and the nearby wineries, this wouldn't have been worth more than a one day stay. The meals at the hotel were decent, but I had awful diarrhea one night/day, and ended up ten minutes late for a wine tour, as I had to detour first to pick up some developed photos. Checkout took too long a couple of times. Storage was good though, for stuff that I left in the hotel while doing out-of-town tours.

      Good value, but not the best


      We were only here two nights, however I was a bit disappointed in this hotel.

      Upon check in we were ushered up to a 'good room' away from the street. - it was dark and dingy and in need of updates. Was confused because this hotel had received good reviews. I checked the patio door which wouldn't lock and that was it for me. I grabbed my things and my partner and we headed downstairs to the receptionist. At first he tried to convince us it was a good room, but he worked with the other clerk and re-assigned us to a room on a higher floor.

      Upon stepping out of the elevator on that floor, it was like stepping into a completely different (and renovated hotel). Word to the wise - some hotels have renovated and unrenovated rooms - if you don't like your room - ask for a better one - and do it with a firm but polite smile.

      So the new room was very updated and clubby feeling. For tall people like me the 7' ceiling moldings felt a bit low, but otherwise the room was pleasant and the bed comfortable as were the pillows. Big bathrooms.

      Breakfast was so so, but it's included and gave us enough energy to walk about town. Hotel staff was extremely helpful in their suggestions for places to eat and were spot on in their directions etc. Their restaurant recommendations were very good.



      This was our first time to Santiago. We stayed at Hotel San Francisco for 3 nights. I was not too happy with this hotel. As soon as you enter the lobby, it gives you such an old feeling. The lighting is extremely dull in the lobby as well as the rooms. We had booked for a non smoking room, but they did not have it available so we ended up getting a smoking room. The furniture is extremely old, so is the carpet in the room. The food is not great. The breakfast was not good at all. The eggs seemed as though it was not cooked. They had the regular, bread and some pasteries. I don't know why they rave about their restaurant. The hotel is not located in a safe area. We were told not to leave the hotel after 7:30 pm. I would not go back here. If you are spending your money, i would recommend spending a bit more and staying at a better hotel.

      Not very clean, very disappointing restaurant


      We were here for our first night in Santiago. Our First approach wasn't very good. The window leading to a terrace in front of our room was so filthy you could barely see through it (although I must say when we asked if it could be cleaned they were very quick and very kind). The room in itself was quite clean and the furniture not bad. The bathroom was in poor conditions: old and chipped tub and sink, malfunctioning shower and chipped wall tiles.

      Breakfast was nothing special...usual (overcooked, nearly cold) scrambled eggs, extra-diluted juices and a couple of cakes and croissants.

      Very disappointing was the dinner. We gad chosen this hotel also for its well known restaurant but this was probably the worst meal we had in the 12 days we passed in Chile. The food was quite bad, in a "wish to be" nouvelle-cuisine style (i.e. the quantity and costs were clearly in the ranges of nouvelle cuisine, but lacking the presentation and taste part!), the wine list was disappointingly poor and service was really awful, nearing rudeness. In conclusion you leave the place with the clear feeling you have thrown away your money.

      Overall this hotel was disappointing and I wouldn't choose it again.

      Great value to stay at but eat out!


      We spent 3 nights at the Plaza and were delighted with the accomodation and value. Our room was large and well appointed with a well fitted marble bathroom. Front of house staff were very efficient and helpful. The most disappointing aspect of the hotel is it's "award winning" restaurant. On our first night we dined in the Hotel and were very disappointed, squid that was full of grit because it had not been properly cleaned ( this was part of a dish that should have included scallops according to the menu but they were missing!), pasta badly made and cooked, all finished of with a dessert buffet that would be more at home in a budget holiday camp! The service was clumsy ( literally the gentleman at the next table had hot soup poured in his lap) and lacking the friendly charm that we found typical of South America. At breakfast things failed to improve with the same standard of service and scrambled eggs in a chaffing dish that should have been thrown out an hour before. While the restaurant has won several awards most of them are from a few years ago and they are now resting on their laurels. We travelled across Argentina and Chilie for two weeks and this Hotel provided the best value delivery for accomodation and easily the worst meal of our trip.

      Wonderful lobby!


      We spent 5 nights in this hotel and were very pleased with everything. The lobby is spacious and comfortable. The restaurant is the best in Chile. My husband became ill (probably from having a sandwich with lots of mayo at a non airconditioned cafe on the corner), and the chef went out of his way to prepare him a chicken soup which was not on the menu. The hotel room was spacious with a nice view of the Andes, and there was even a life size Spider Man figure perched on the ledge across the courtyard which made me feel really safe. There were two comfortable chairs around a table in the room. The bathroom had a pull out clothesline. It was an easy walk to the tourist attractions. The tourist bureau downtown offers free tours of different sites each week-day. Just behind the hotel is a lovely section of streets called Paris and Londres with wealthy homes built in the 1920s that make you feel like you are in Prague. The colonial museum next door is very interesting, and you can see Gabriela Mistral's Nobel Prize medal there. For a great cafeteria style meal with the local business people go to Homero on Huérfanos and Estado -Pasaje Matte 957. There is a lot to do in Santiago, and if it is too hot go to see a movie with English subtitles. The hotel pool is very nice, but there is too much clorine. Both men and women wear bathing caps.



      I went to Chile in Feb 2005 & stayed at the Hotel Plaza San Francisco on 4 separate occasions, for 1 night each time, below are a few of my thoughts on the hotel:

      * I would class it as a low range 4 star hotel (it probably was the best in it's hay day)

      * During our 4 stays, we had a selection of different standard of rooms, try not to get one on the front of the hotel as it can be quite noisey

      * Breakfast was average (if you have an early flight, drinks & cakes are supplied in the lobby)

      * Great central location

      PS I wouldn't spend too long in Santiago, not a lot to see. The museum is worth a look. Highly recommend eating at El Naturista a vegetarian restaurant it is really busy every lunch time we went & cheap

      Great Location


      The lobby is the best. You'll see business and pleasure travelers lounging on sofas. Walk further to the bar and people are drinking pisco sours (national drink) and a few steps further a comfortable small restaurant. The lobby has to be one of my favorites-- you have a true feel for Santiago-- you won't find in an American hotel. I thought the art added to the special atmosphere.

      I recommend eating breakfast/lunch/dinner at the hotel. The food is quite good. The Front Desk spoke english and were very helpful.

      My room was located on the street and although not noisey, it was too dark and needed updating. It was large, clean and the bathroom sufficient.

      Although I absolutely loved the lobby and would go there again for a meal or a pisco sour, most likely I would experiment and try another hotel.

      Great Food, Great Staff, No Noise


      A quiet, comfortable refuge from a noisy and chaotically fun city, this hotel had a top notch staff that was warmly inviting and eager to please. Our room was spotless, the bathroom immaculate and the double paned glass windows a welcomed shelter from the street noise below.

      We took advantage of the convenience of having one of the best and most recommended restaurants in the city right inside the hotel. The added bonus of the FREE WINE CART that complemented their menu of traditional, yet elegant Chilean fare further reflected efforts of the hotel to make our stay extra special.

      Their oversized lobby with comfortable couches and free travel info made it easy to meet other travelers who shared their sightseeing recommendations.

      FINAL BONUS - Although our checkout was at noon, we were able to tour around all day and then take a shower in the health club before catching our 9 hour flight back to the US.

      TripAdvisor Reviews Hotel Plaza San Francisco Santiago

      4.00 of 5 stars Excellent

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