Plaza on the River - Club and Residence
How has this hotel rated in the past?
- Shuttle bus service
- Free High-Speed Internet
- Room service
- Wheelchair accessibility
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Historical Traveler Reviews Plaza on the River - Club and Residence London
Wir sind gerade von unserem Aufenthalt, anlässlich des 50sten Geburtstags unseres besten Freundes, zurückgekehrt. Wir hatten ein tolles, langes Wochenende in London. Der Service und das Essen waren erste Klasse. Die Bar war sehr schön, sauber und modern. Nach dem ausgezeichneten Frühstück waren wir gut gerüstet für alle Einkaufsmöglichkeiten und Besichtigungen, die London zu bieten hat.
Servicio y habitaciones de primera
EL hotel se encuentra situado en un lugar privilegiado de Londres. Tuvimos la suerte de que se nos asignase una habitación grande, con vistas al Thames.
La localizacion del hotel es perfecta. Muy a mano tienes Victoria Station, el Big Ben, Buckinhamn Palace, The London Eye.
El personal del hotel es muy amable, no tardaron mucho en resolver las dudas que teniamos con respecto a nuestra visita, recomendandonos lugares para visitar.
La habitación es una pasada. En la entrada de la habitación (más bien apartamento) esta situada la cocina, con los instrumentos necesarios para cocinar alli si lo necesitabamos (microondas, batidora,vitroceramica...) aunque para ser honestos, casi no la usamos. Desde la cocina teniamos acceso a la habitación principal y al salón.Este salon daba a la terraza, con vistas al rio (desde la terraza podiamos ver el Big Ben, y la mayoria de edificion importantes situados en el corazon de Londres). Para acceder a la habitación más pequeña, habia que pasar por otra salita, tambien con vistas. Un apartamento limpio, con todo tipo de detalles (conexion a Internet, multitud de complementos de aseo).
Hemos quedado muy muy contentos con nuestra visita, todo salio a pedir de boca. Una pena el clima de Londres, pero contra eso ni el vuelo ni el alojamiento pueden hacer nada...jejeje. Creo que volveremos a Londres,y pienso repetir vuelo y hotel.
Recomendado 100%. No os vais a arrepentir
We just came back home after celebrated our best friend fifthies birthday. We had a long super weekend in London. The service and and the food was worldclass. The bar have a very nice, clean and futurish design. And after such a good breakfast are you ready for all the shopping and touristsights that London could offer you! Magnus och Outi
Great room, great entrance
I have enjoyed this hotel, I enjoyed the general atmosphere professional yet it did not have the stuck up attitude. I found the room relaxing yet mature, there was a desk which is perfect for my work. The beds were comfortable to sleep in as well as the texture being good quality. I would definitely recommend my company and my friends to stay here.
Shock and horror
First let me say that our first impressions of this hotel were excellent. Upon arrival the staff were very professional, polite and attentive. We were shown to our room by the resident manager who engaged in polite conversation. Our suite was simply excellent - overlooking the houses of parliament and the river. The suite was clean and well equipped. Our first few hours in the suite were simply incredible. However, this positive experience was quickly interrupted by an almost unspeakable incident.
My partner removed a complimentary bottle of mineral water from the fridge and attempted to open it. To our utter shock and horror the bottle was covered in what looked and smelt like excrement. We quickly washed our hands and called the night manager. She confirmed that the substance smelt like faeces and offered us a free meal. We were disgusted and insisted that we be moved from the room and that we discuss the issue with the resident manager in the morning.
The following day both the resident and security manager visited our suite to discuss the issue. The security manager stated that the substance on the bottle was likely to have been excrement deposited upon the bottle within the previous 24 hours before our stay. First they offered us a nights stay for free. Again we were disgusted with this inadequate compensation (if it was indeed excrement our health was put at risk!) and insisted that our full stay be complimentary. Reluctantly the manager agreed.
Following our stay we wrote to the management of the hotel group to inform them of the incident. To our disgust the letters we received back were accusatory! The management tried to squirm their way out of the situation, getting their lawyers involved from the very start! It wasn't until the fourth letter that we actually received a reluctant apology!
While the hotel rooms are excellent the staff need a good long lesson in customer care. In our opinion the hotel management were negligent in their duty of care to their guests.
Definitely not Five Star !
I booked this so called five star hotel after reading the various reviews and doing some research.
Haveing studied their website, ahead of two very busy days, I was really looking forward to waking up 'within sight of many of London's most famous landmarks including the Houses of Parliament, Big Ben and the London Eye observation wheel.' in my 'contemporary, fully air-conditioned suites, most with stunning river views'
First of all check in. there is no reception, its a solitary desk by the lifts. There was one person ahead of me, so i sat and waited. Not a problem. I was approached, and asked for my details, I gave them. She then got my partners name and gender totally wrong, then asked loudly if my partner knew the room had a king size bed - twice !!! To say I was speechless was an understatement.
I was then escorted to my room, having decided to go through with staying there, as I had been sold on the luxurious and contemporary apartments, and was shown into what can only be described as a cave. True the rooms are big, they are contemporary, but the view was of a high wall straight ahead, and other suites to the left and the right.
I asked about the stunning river views, and was told that studio suites don't have river views, they don't have any views. I was told I should have looked at the website properly, that this is clearly stated (it isn't) but that I could have a river view for an additional £150 per night. I pointed out that it was impossible to work there usuing natural light, which it was - again I was told that I should have checked the website.
Don't get me wrong the bed is comfy, the bathroom is big, the kitchen is useful, but at £450 for two nights, it is a completely unacceptable.
I complained to the duty manager who upgraded me for one night, it turns out that even if I'd paid the £150 nightly supplement, I wouldn't have received the decent view on the first night as the hotel is full.
Additionally the lamps in the room didn't work, the shower took ages to drain, and the complimentary bottles of mineral water had already been opened - the seals were broken.
I am a regular business traveller used to staying in relatively decent hotels. If you are planning to literally sleep in this hotel, the rooms are fine. For anything else, do as I will be doing, and stay somewhere else !
We stayed here for one night - cost £200 for our anniversary last November. The room was so spacious and the bathroom was really nice too. Bed was super comfy and we throughly enjoyed our stay at this clean and classy hotel.
The bar was very shii shii, expensive for drinks!
Would recommend this hotel.
Poor Service - 3 star
Stayed here for 4 nights in January 2006, whilst the property has only been open for some months, the service very much reflects this. We had problems checking in, even though we called up in the morning to confirm everything. The receptionists did not seem at all interested. When we arrived at the room, the promised (riverview) was instead a OFFICE VIEW with a 10degree view of the river!!! Complained that we had reserved a river view and were told that this was the best room available.
Moreover, My room was pokey, which is familiar for London rooms, but more to the point REALLY DIRTY. Stains on carpet, bed, mould on the bath grout - the sort of place you wouldn't dream of walking barefoot in!!
And one last thing, while handy for Westminster, the hotel is located on the south of the river on a not so good roas, and at night I would not be particularly happy walking there as a lone female.
TripAdvisor Reviews Plaza on the River - Club and Residence London
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