Plaza on the River - Club and Residence

Address: 18 Albert Embankment, London, England, SE1 7TJ, United Kingdom | 5 star hotel
 
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Location

This 5 star hotel, located in the South Bank/Bankside area of London, is near Tate Britain, Ascot Racecourse, Museum of Garden History, and Pennine Way National Trail.
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Amenities

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      Historical Traveler Reviews Plaza on the River - Club and Residence London

      Toller Ausblick!

      from

      Wir sind gerade von unserem Aufenthalt, anlässlich des 50sten Geburtstags unseres besten Freundes, zurückgekehrt. Wir hatten ein tolles, langes Wochenende in London. Der Service und das Essen waren erste Klasse. Die Bar war sehr schön, sauber und modern. Nach dem ausgezeichneten Frühstück waren wir gut gerüstet für alle Einkaufsmöglichkeiten und Besichtigungen, die London zu bieten hat.

      Servicio y habitaciones de primera

      from

      EL hotel se encuentra situado en un lugar privilegiado de Londres. Tuvimos la suerte de que se nos asignase una habitación grande, con vistas al Thames.

      La localizacion del hotel es perfecta. Muy a mano tienes Victoria Station, el Big Ben, Buckinhamn Palace, The London Eye.

      El personal del hotel es muy amable, no tardaron mucho en resolver las dudas que teniamos con respecto a nuestra visita, recomendandonos lugares para visitar.

      La habitación es una pasada. En la entrada de la habitación (más bien apartamento) esta situada la cocina, con los instrumentos necesarios para cocinar alli si lo necesitabamos (microondas, batidora,vitroceramica...) aunque para ser honestos, casi no la usamos. Desde la cocina teniamos acceso a la habitación principal y al salón.Este salon daba a la terraza, con vistas al rio (desde la terraza podiamos ver el Big Ben, y la mayoria de edificion importantes situados en el corazon de Londres). Para acceder a la habitación más pequeña, habia que pasar por otra salita, tambien con vistas. Un apartamento limpio, con todo tipo de detalles (conexion a Internet, multitud de complementos de aseo).

      Hemos quedado muy muy contentos con nuestra visita, todo salio a pedir de boca. Una pena el clima de Londres, pero contra eso ni el vuelo ni el alojamiento pueden hacer nada...jejeje. Creo que volveremos a Londres,y pienso repetir vuelo y hotel.

      Recomendado 100%. No os vais a arrepentir

      Super view!

      from

      We just came back home after celebrated our best friend fifthies birthday. We had a long super weekend in London. The service and and the food was worldclass. The bar have a very nice, clean and futurish design. And after such a good breakfast are you ready for all the shopping and touristsights that London could offer you! Magnus och Outi

      Great room, great entrance

      from

      I have enjoyed this hotel, I enjoyed the general atmosphere professional yet it did not have the stuck up attitude. I found the room relaxing yet mature, there was a desk which is perfect for my work. The beds were comfortable to sleep in as well as the texture being good quality. I would definitely recommend my company and my friends to stay here.

      Shock and horror

      from

      First let me say that our first impressions of this hotel were excellent. Upon arrival the staff were very professional, polite and attentive. We were shown to our room by the resident manager who engaged in polite conversation. Our suite was simply excellent - overlooking the houses of parliament and the river. The suite was clean and well equipped. Our first few hours in the suite were simply incredible. However, this positive experience was quickly interrupted by an almost unspeakable incident.

      My partner removed a complimentary bottle of mineral water from the fridge and attempted to open it. To our utter shock and horror the bottle was covered in what looked and smelt like excrement. We quickly washed our hands and called the night manager. She confirmed that the substance smelt like faeces and offered us a free meal. We were disgusted and insisted that we be moved from the room and that we discuss the issue with the resident manager in the morning.

      The following day both the resident and security manager visited our suite to discuss the issue. The security manager stated that the substance on the bottle was likely to have been excrement deposited upon the bottle within the previous 24 hours before our stay. First they offered us a nights stay for free. Again we were disgusted with this inadequate compensation (if it was indeed excrement our health was put at risk!) and insisted that our full stay be complimentary. Reluctantly the manager agreed.

      Following our stay we wrote to the management of the hotel group to inform them of the incident. To our disgust the letters we received back were accusatory! The management tried to squirm their way out of the situation, getting their lawyers involved from the very start! It wasn't until the fourth letter that we actually received a reluctant apology!

      While the hotel rooms are excellent the staff need a good long lesson in customer care. In our opinion the hotel management were negligent in their duty of care to their guests.

      Definitely not Five Star !

      from

      I booked this so called five star hotel after reading the various reviews and doing some research.

      Haveing studied their website, ahead of two very busy days, I was really looking forward to waking up 'within sight of many of London's most famous landmarks including the Houses of Parliament, Big Ben and the London Eye observation wheel.' in my 'contemporary, fully air-conditioned suites, most with stunning river views'

      The reality.....

      First of all check in. there is no reception, its a solitary desk by the lifts. There was one person ahead of me, so i sat and waited. Not a problem. I was approached, and asked for my details, I gave them. She then got my partners name and gender totally wrong, then asked loudly if my partner knew the room had a king size bed - twice !!! To say I was speechless was an understatement.

      I was then escorted to my room, having decided to go through with staying there, as I had been sold on the luxurious and contemporary apartments, and was shown into what can only be described as a cave. True the rooms are big, they are contemporary, but the view was of a high wall straight ahead, and other suites to the left and the right.

      I asked about the stunning river views, and was told that studio suites don't have river views, they don't have any views. I was told I should have looked at the website properly, that this is clearly stated (it isn't) but that I could have a river view for an additional £150 per night. I pointed out that it was impossible to work there usuing natural light, which it was - again I was told that I should have checked the website.

      Don't get me wrong the bed is comfy, the bathroom is big, the kitchen is useful, but at £450 for two nights, it is a completely unacceptable.

      I complained to the duty manager who upgraded me for one night, it turns out that even if I'd paid the £150 nightly supplement, I wouldn't have received the decent view on the first night as the hotel is full.

      Additionally the lamps in the room didn't work, the shower took ages to drain, and the complimentary bottles of mineral water had already been opened - the seals were broken.

      I am a regular business traveller used to staying in relatively decent hotels. If you are planning to literally sleep in this hotel, the rooms are fine. For anything else, do as I will be doing, and stay somewhere else !

      Excellent

      from

      We stayed here for one night - cost £200 for our anniversary last November. The room was so spacious and the bathroom was really nice too. Bed was super comfy and we throughly enjoyed our stay at this clean and classy hotel.

      The bar was very shii shii, expensive for drinks!

      Would recommend this hotel.

      Poor Service - 3 star

      from

      Stayed here for 4 nights in January 2006, whilst the property has only been open for some months, the service very much reflects this. We had problems checking in, even though we called up in the morning to confirm everything. The receptionists did not seem at all interested. When we arrived at the room, the promised (riverview) was instead a OFFICE VIEW with a 10degree view of the river!!! Complained that we had reserved a river view and were told that this was the best room available.

      Moreover, My room was pokey, which is familiar for London rooms, but more to the point REALLY DIRTY. Stains on carpet, bed, mould on the bath grout - the sort of place you wouldn't dream of walking barefoot in!!

      And one last thing, while handy for Westminster, the hotel is located on the south of the river on a not so good roas, and at night I would not be particularly happy walking there as a lone female.

      TripAdvisor Reviews Plaza on the River - Club and Residence London

      4.50 of 5 stars Outstanding
       

      Travel Blogs from London

      Hello London

      A travel blog entry by shaun.penn on Aug 24, 2013

      1 photo

      After flying via Madrid we arrived at our wonderful hotel, were received with a glass of Moet and then taken to our suite overlooking Westminster Palace! Life is so difficult!.

      Hop on Hop off

      A travel blog entry by sleepydwarf on Sep 23, 2014

      6 comments, 17 photos

      ... on pleasure cruises. He said he was very proud to carry on the traditional profession of waterman. The river cruise took us under the bridges we'd crossed on the bus, including London Bridge, Waterloo Bridge (built by women during World War 2) and up to the Tower Bridge, where we got off to visit the Tower of London. I didn't have much of an idea about what I might want to see in London, but as soon as we passed the Tower in the bus, we ...

      We walked our feet off!!

      A travel blog entry by ssigmon on Sep 01, 2014

      3 photos

      ... helpful so we've had no trouble finding our way around. After arriving at Paddington Station, we all took taxis. We decided we all needed to shower & change clothes. Boy, that shower felt great!!! We regrouped down stairs & after much discussion, we decided to walk to Westminster Abbey. It is such a grand building! An official of the abbey would announce every hour a call to pray for one minute. I liked that. Using an audio guide helped understand the abbey much ...

      Day 7 London

      A travel blog entry by warwicksoption on Jul 24, 2014

      1 comment, 8 photos

      ... came through the exit gate and she was looking very tired. It was obvious she was pleased to see a friendly face and fantastic to see her. We got to our Novotel accommodation about 2.25pm and we were about 30 pounds better off than using a taxi, as was suggested to us.

      We then had a lay down, watching the Commonwealth Games and caught up on some badly needed sleep.

      A few things about the Hotel we are ...

      London Day 2

      A travel blog entry by glendacherry on Jul 03, 2014

      18 photos

      ... conquered her fear of heights! We feel we have now seen London from every viewpoint. Then proceeded to walk back to hotel via St James Park where there were people everywhere bathing in the summer sun. Weather has been perfect for we Aussies but I think a tad hot for Londoners. Due to a misread of map walk back to hotel took longer than necessary but as there are always new things to see this wasn't a problem (apart from sore ...

      Traveler Photos Plaza on the River - Club and Residence London

      Plaza on the River
      London, United Kingdom
      Daytime View out our Window
      London, United Kingdom
      Nighttime View out our Window
      London, United Kingdom