Playa Los Arcos Hotel Beach Resort & Spa
How has this hotel rated in the past?
Historical Traveler Reviews Playa Los Arcos Hotel Beach Resort & Spa Puerto Vallarta
Too many other options in PV!!!
There is no reason to stay here with all the other options in PV. We stayed here through a tour group on an all inclusive package. At least I didn't pay full price. I agree with others, there is no such thing as service in this hotel, they have the attitude of we have your money already, so why bother. Granted, it has a great location, beach, charm, etc. but the food is substandard, lunch is the dinner buffet's leftovers. The only thing worth eating is the made to order breakfast and the grill at lunch if you have an hour to wait for it. The staff rarely smiles, the front desk is unfriendly, the rooms are dirty, the bathrooms need a desperate makeover. I have stayed in dives in Europe that have friendlier innskeepers and less sand in the sheets. Granted "Americans"expect service, so I would never recommend this hotel with all the other options you have just even down the beach. Skip PV altogether and stay in Sayulita for pennies!!!!!
Stay away, this place is Horrible
Me, my wife and baby went to Playa Los Arcos for my 40th birthday and we were completely dismayed by the horrible reception we got from this poorly managed hotel. We arrived to find that our reserved room was "taken", and then were given a supposed "upgrade Jr. Suite", which was actually the last room in the hotel, and was substandard in many ways. They tried to charge us an extra $30/ night for this supposed upgrade. (later we saw the original suite we were supposed to get, and it can only be described as a dank, dark jail cell with an uncanny odor, and no ventilation, with constant street noise - fit for only the worst criminal offenders. Our "upgrade" smelled terrible, and had none of the features we were promised by SunTrips - however it did have poor plumbing, a tiny cramped bathroom with mold growing around the floor, a trickle of a shower, poor flourescent lighting, unsecure locks, broken TV, unsafe baby crib, an unsafe railing outside the balcony-less room that a child could fall through, and an uncomfortable bed. There were so many hazards at this hotel that it would be tedious to describe it all here. Most significantly however, was the atrocious treatment we recieved from the front desk staff - downright insulting. The desk man Rolfino was brusque and rude, and actually turned his back and walked away as I asked him about the $15 penalty for losing a towel. Upon checkout, the woman Nina at the desk proceeded to charge us for "basket" items in our room that we did not consume. After initially protesting these charges, she went on to accuse me of being a drunk (to my wife) and insinuated that I stole these items behind her back. So we were charged for items from this pathetic basket of sweets and miniatures of liquor without ever touching it. I was in the hotel and travel industry for many years and never recieved such disparaging treatment anywhere. They truly either hate Americans there or simply don't care about retaining customers in general due to the constant influx of new customers from their sweetheart deals with SunTrip's unsuspecting travelers.On the bright side, the grounds and setting are nice, with good beach access and location, and many staff are very kind, to their credit, but I would strongly recommend staying away from this place, as I believe that there are much more accomodating and more affordable lodging options in this beautiful town.
Only good hotel IN the Romantic Zone
You CAN NOT beat the location. Cobble stone streets, little out door cafes, young hip folks, GREAT dinning. The hotel has a cool bar, small pool, and fine rooms. The price is the deal breaker: totaly worth MORE than what you pay. Even if I had all the money in the world, this would be the only place I would stay at in PV.
Home Sweet Home
I went to the Playa Los Arcos Hotel Dec/January 2003. I thought it was fantastic! Very Mexican. I felt so comfortable and right at home. Right in the center of town. I loved how it doesn't even look like a hotel from the outside! Tiny shops and sidewalk cafes are within walking distance. The rooms are a little small, but very quaint and cute. The hotel staff was fabulous, the food and drinks were great, and laying on the beach all day was heavenly! This was my 2nd trip to Vallarta and it was by far the best! I can't wait to go back!
First hotel visited who realy hates its guest
Been there for 3 weeks in december 2002/january 2003
We travelled a lot (Americas, Asia, Africa, Europe) and have stayed in deluxe hotels and in bed/breakfast in very different conditions, but we never ever have experienced the impudence of a reception/front office as in Los Arcos. To collect the key of your room wait for a 20 minutes until they finished their calls to friends, nails, conversations with collegues etc.
If you want to upgrade your room never expect any answer.
The rooms where basic and small but clean (thanks to the great maids), but we had the company of cockroaches...
Since they where build (60's?) the rooms haven't been re-done, so it gives a special kind of retro feeling, esp. the bathroom where in the shower some tiles where missing for a long time, seen the amount of mould.
It's an inexpensive hotel, with no service at all, which claims to be 4 stars, but who realy merit none at all. Location is good however.
ps be sure to check location of your room before checking in, in some rooms you will hear but esp. smell the kitchen
Like going home
I have stayed at the Los Arcos at least sixty times over the years, so to me it is like going home and visiting my relatives. It is wonderful to go back each year and see the same people, they don't have a turn over like most of the hotels. I always look forward to my visits.
Loved Playa Los Arcos
Just returned from a four night stay at Play Los Arcos. Rooms are small but clean. Never saw a bug. When we first arrived the room smelled musty but after opening the door to the patio that soon vanished. Room and entire hotel very authentic Mexican. Mosiac tile sink, tile floors and large tile balconies with wrought iron and lots of beautiful cascading flowers. Beach was beautiful but I was told it was bigger before hurricane Kenna. Food was delicious at the various little restaurants that are within walking distance. Alot of shops and restaurants are within walking distance and downtown is about a 15 minute walk. Great prices on food and shopping was great! Cervesa was cheaper than agua! Excellent pool area, one for children and quiet pool with waterfall for adults. I would definetely stay there again!
My Stay at Playa Los Arcos
I read these reviews before I went to Playa Los Arcos and many of them stand true. First, our room was taken from us, even tho we called in ahead to say our flight had been delayed. But, they gave us a better room after we stayed one night. We did have some ants in our room and it was a musty room. The bathroom needed a fan. But, even the suite was musty that the airport put us up in when our flight was cancelled due to the hurricane. So, it must be common for beach hotels. Our room was small but sufficient. The tv was terrible reception. They need new tv's!! The service was excellent until the hurricane hit. Then everyone had their hands full. I may go back there again just because I loved the location. It makes a nice vacation spot as it is close to the Malecon boardwalk and all.
Good value. Great location
Playa Los Arcos is located on the beach in the old section of P.V. For less than $70/night, had a small room with domed ceiling and private patio with lounge chairs, table and plenty of flowers. It's not the Four Seasons, however, if you want to experience the town, stay there. If you want luxury, stay in the Hotel Zone. I've stayed there twice and would stay again.
I've seen complaints about bugs. I saw a few ants, but when you are in a tropical area, that can't be avoided. I've talked to people in luxury accomodations who have them as well.
Los Arcos = value
I just got back from 7 days in Puerto Vallarta and it was the best time of my life. Me and 6 other friends stayed in the Playa Los Arcos hotel. We got 2 free nights for staying the first four. I split a room with friend and ended up paying about 175 for 6 nights. There was a nice pool and restaurant / bar and the beach is only footsteps away. i recommend this hotel to younger people like teenagers and college kids because it would be more difficult to enjoy your time there if you were older. For our trip, it was perfect. It was close to restuarant on IL vallarta street and the beach had lots of people on it. go to los arcos for a fun time. not a first class hotel, but for mexico it's a great fit.
TripAdvisor Reviews Playa Los Arcos Hotel Beach Resort & Spa Puerto Vallarta
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