How has this hotel rated in the past?
Historical Traveler Reviews Pinto-Storey Hotel Naples
The Pinto Storey is located in a nice part of Naples, on the upper floors of a typical Neapolitan building.
It was ok for a couple of days, but a few things to bear in mind:
1) The room we had (#1) was very small - no balcony, and the bathroom was so compact that only one person could use it at a time. Other rooms on the same floor as reception seemed better.
2) There is a VERY strict policy that guests MUST return before midnight. If you like a little freedom on your holiday don't go here.
3) Make sure that the mini-bar is checked when you first arive. We didn't and, although we used nothing, when we checked out they tried to make us pay for a carton of orange juice. When we naturally refused they then informed us that they would not look after our bags before we left for the airport in the evening. We had to use the baggage facility at the main train station.
4) Breakfast is a joke. One hot drink and a lemon-filled criossant isn't anywhere near enough for a room costing 100 pounds sterling a night in my opinion.
I'm not sure what the last reviewer is talking about. The hotel was quite nice, especially for the price. The breakfast consisted of capucino or espresso or the like, fruit juice and very good croissant, all served to you. The people were quite helpful, including with my bag which was lost by the airline. The rooms are small, but nice with new bathrooms and some at least have little balconies, which is a nice touch. Overall, can't beat it for 120 Euro or so, but it's not fancy.
When I arrived at the "main hall" which is a narrow coop on the 5th floor of an old Naples building the receptionist didn't even bother to look up from his PC. Anyway, then they confiscated my passport until the end of my stay (wouldn't a credit card have been enough?), not asking if I might need it outside.
The second "surprise" was that they didn't give me the internal floor key upon check in so that I was locked in. When I repeatedly called reception to "release" me they kept me waiting. I was close to call the police. I finally managed to get out together with another guest who was leaving.
Besides this experience: Extremely rude and even sexist staff (I was a woman travelling alone, they obviously were pissed to "serve" me), rooms smelling like cloaca, mosquitos in the room.
A "breakfast buffet" I couldn't discover anywhere, only some packaged cookies; oh and a weary waiter was so kind to make me a (disgusting) espresso which he didn't even bring to my table.
I really don't demand a lot but this hotel was the worst experience of my life! The relatively high prices are in NO relation to the administration and service of this hotel. If you don't want to spoil your holiday - STAY FAR AWAY FROM THIS PLACE!!!
Pinto Storey hosts two stories of a beautiful old villa in the Chiaia district. The area is quiet and residential (compared to the buzzing surrounding ares), lots of excellent restaurants nearby, good public transportation as the hotel is very near Piazza Amedeo's underground, funicular up to Vomero and bus stops. We were not told hotel was under construction, this meant there were no common areas and reception was almost non-existent. Due to the construction works, breakfast was served to rooms: one coffee and one croissant per person and amount of coffee decreased on daily basis. We had french double and the room was tiny but clean and pleasant. Airconditioning available for extra charge. Showers were the best thing about this hotel. Staff spoke good English and were very friendly. Perhaps after the construction works this hotel will be very good value for money.
Good hotel in a nice area
We were a bit nervous about staying in Naples but chose to spend two nights at the Pinto Storey having read good reviews on Trip Advisor and it really was a gem! It's in a nice area of Naples, close to the Villa Communale and about 2 mins walk to metro station Piazza Amedeo and the Funicular to Vomero district. The hotel is on the 4th & 5th floors of a splendid old building. Our room was beautifully but simply decorated with good ensuite facilities inc a powerful shower and decent hair dryer! The hotel facilities - bar & restaurant - were being refurbished during our stay but we were hardly aware of this and the work was due to be completed by mid-July. The staff were very helpful and happy to recommend local restaurants etc.
Supser Stay in Naples for a Reasonable Price
The Hotel was very nice - our room was a nice size and the bathroom was the cleanest I saw in Italy!
The staff was very helpful - even ordering us Pizza after a long day in Capri!
The location is in the shopping district - so if you love to shop I highly recommend the location.
Naples is not the cleanest city, but it's great for shopping and very convienent for a day in Capri - which is a must see!
Pinto Storey - Do not believe them or their website
Having just spent a wonderful week at the Villa Lara in Amalfi, an few days in Naples was supposed to round off our break. What a disappointment with the Pinto Storey. Yes, they are refurbishing, No, they did not tell us about it when we booked or even when we checked in, and when we discovered there were NO facilities other than a room, they were rude, and even accused us of lying about what they advertised on their website! There was no apology, no offer of a reduction (though persistence on our part on this brought about a token gesture)
We nearly moved hotel, (even though they were refusing to allow us to cancel the booking because the day of arrival was "too late"), but we arrived late on in the day, only had a couple of days there, and did not want to spend a whole day changing hotels.
The place is noisy, both in the building and from the unending traffic and middle of the night rubbish collections in the Piazza Amadeus which was outside our window. The breakfast was brought across the Piazza from the Station Café, and was 1 Pastry and cold coffee and the chambermaid left our room unlocked all day when we were out, for which there was no real apology.
They might have the facilities they advertise if they ever finish the work they are doing (nothing much was going on when we were there), but even if they do, I would never stay there again or trust them.
If you just want a room, then this is an expensive way to stay in Naples. If you want a hotel with any of the facilities that they advertise, DO NOT STAY THERE.
Immaculate, efficient and friendly
The hotel is well located, just around the corner from the Metro and buses, 10 mins walk from the sea front, in a quiet locationn. Our room was immaculate and very Italianate - wrought iron bedstead, table, tiled floor. Great view from our side balcony. Restauranst was being refurbished during our stay, but reception guided us to several excellent local restaurants, just around the corner. Staff very friendly, efficient and excellent English spoken.
I was very impressed with Hotel Pinto-Storey. Massimo and Hussein the front desk clerks were incredibly gracious. They had no problem with getting me a cap at 5am in order to get to the airport on time. The rooms are very clean, but don't expect American size rooms of course.
But if you keep in mind that everybody lives small in Italy you will think this is just perfect. The showers.... ohhhh the showers! After staying with friends and having to make sure I didn't shower for too long (hot water is very expensive) it was heaven to take a 30 min shower like we usually do in the States. The bathrooms were great.. and in January I really appreciated the towel warmer. :) The location is perfect! Metro accessible and within walking distance of the water front, main shopping areas, monuments etc. For $120 this was a steal.
Also, it is only a 15 Euro cab ride to the airport (15-20 mins.) The neighborhood is extremely safe... and as a women traveling alone this was very important for me. I would definitly recommend this place to anyone and will definitly return.
TripAdvisor Reviews Pinto-Storey Hotel Naples
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