Pine Tree Point Resort
How has this hotel rated in the past?
Historical Traveler Reviews Pine Tree Point Resort Alexandria Bay
We have been going to Pine Tree Point every year for ten years..Run down, yes, old, yes..but if you like a quiet place thats clean, friendly, beautiful gardens and views.Pine Tree Point is the place to go.
We had a great time at the Pine Tree Point Resort. The accommodations were very nice even though it did rain for a day or two. The staff was very aware of our needs and even remembered our names the following days. The food was always prepared just the way we liked and our waitress told us all about the area. On Friday we had the Seafood Buffet... wow! The crab was out of this world! On Sunday we couldn't have left to go home on a better note, the New Orleans Sunday Brunch is noted for its reputation in that community and now I know why. The Islands of food are unbelievable. Huge belgian waffles, an omelet station that should be center fold gourmet magazine, plus the jazz band! (I really liked the smoked salmon) It was hard to reserve our room so we made our next years reservation prior to leaving.
We had stayed at Pine Point last September and thought we had found our "get away". We previous have stayed at Bonnie Castle, River Edge and Captain Thompsons and thought this place was a nice quiet change and good value for our money.
We booked 2 nights for this Memorial Day weekend and what a disappointment!!! We debated because rain was forcast for all weekend but, decided to go since our credit card had already been charged for the first night (our first indication that the place may be having financial problems).
I couldn't wait for dinner, I know exactly what I wanted to order but...they were out of most items on the menu (due to a Wedding reception we were told). The waitress obviously knew that service was poor but, didn't do much to accomodate us. We decided to go to the lounge for a couple drinks . We were among one other couple but, still had to wait several minutes for our drinks because the 3 bartenders felt it more important to continue their long-winded conversatons with friends at the bar. We talked to the other couple and they were not happy with their stay either. Service poor and a broken water faucet.
In the morning, I decided to check out the pool and hot tub. They were not filled.
After a cold shower, we went for brekfast. Cold being the operative word that morning since our brekfast was also cold..
We decided to check out..we were told that no one knew if we could be refunded for the second night which was charged to us on our arrival.
We left very disappointed with a promise that a manager would call us the next day.
Guess What??? No call...we finally did talked to someone but, it took several more calls and 2 weeks before we recieved credit for our cancelled second night.
I DO NOT recommend this place to any one ( and we have been telling everyone about our bad experience with Pine Tree Point!!!)
We stayed here instead of Bonnie Castle and had a very nice stay. The staff was very pleasant and accomodating and we found our rooms comfortable and clean. The victorian decor was the perfect backdrop to our fun photos we took and we enjoyed the parlor and the stone veranda. Yes the dog visited us in the dining room once and was promptly removed. So what doesn't your dog sit in the dining room when you eat at home. I would go back there again and again. Koodos to all who helped our group have such a great stay. We moved 15 people from Bonnie Castle because it was so nasty over there.
No, title to explain it!
I think everybody needs to know the truth. So let me tell you about the Pine Tree Point Resort, First of all, I have worked in the hotel industry for about 6 years so I'm a little firmilar with this business, I have never seen such bad services towards any guest I have ever encountered. Also May I mention I would put my worst enemy up in a place like this. Let me ask everone reading this how would you feel if you walked into a room where you were paying pretty good money so stay in the middle of Aug. which is peak time, and your air conditioner was held to the wall by duck tape? Or, how about breadspreads that were so old that they had wear marks that you could see thru? I really not kidding there are only two words to discribe this so called"Resort" and that would be "TOTAL DUMP". If after reading this you still are even considering checking this place out, this only tells me you have way too much money and don't know what to do with, Send it to me. I use it on my next vacation, far far away from the Pine Tree Point Resort.
Pine Tree Point-The "Last" Resort
After a 20 year absence, we returned to Thousand Islands this past July. we picked the Pine Tree Point Resort, based on its web site and a brochure. PTP is situated on a spot that offers great views of Boldt Castle, and the St Lawrence River.
That's about it! The place is run down, and tired. Some of the outdoor stairways are dangerous if you have small kids. The room carpeting is old and musty, ice machines didn't work. Oh yes, and the chip munk that visited us in our room the last day was an added but supprising feature. There was a one inch space under our door. Actually if Alvin had showed up 2 days earlier, I gaurantee it would have been a much shorter vacation. The place needs a complete renovation--no, a bulldozer.
If you do go to Thousand Islands, I recommend checking out the Riveredge in town. We had breakfast on their patio, the day we left. Really nice. It's 3 diamonds.
Also, take Uncle Sam's 3 hour boat tour, and stop off at Boldt castle. If you can operate a boat, rent one at Aquamania on RT 12. Other than that the region is pretty isolated. There are no fast food places or amusements for kids.
Now I realize why it took 20 years to go back.
We were given free accomodations by a friend for an event at the Pine Tree Point Resort recently. Good thing it was free, because I would not have paid the asking price to stay there.
The view of the St. Lawrence was magnificent.
The food was quite good (brie in puff pastry with blueberry sauce, blackened tuna with acorn squash, fresh breads, etc.)
The hotel staff was friendly and went out of their way to help in a prompt manner.
They are environmentally conscious - recycled paper goods, a request of customers to replace only linens that are dirty, buildings are not environmentally intrusive.
This hotel needs a massive infusion of cash to bring it into the 21st century. Buildings are run down (paint peeling, decking rotting, peeling wallpaper), linens are old and threadbare, light fixtures don't work as often as they do (which makes me wonder about the wiring), decor is 1950s Catskill ersatz-Victorian (yuk), there are few personal amenities (only a bar of soap and an envelope of shampoo/conditioner), furniture sags, doors open the wrong way, etc.
There is a dog that wandered into the restaurant several times, as well as a chipmunk we learned was named Hoover (he sucks up whatever is on the floor). Health Department, anyone?
The management overworks the staff. There are too few to do too much, resulting in slow service and forgotten details.
THe hotel exudes a feeling of a faded beauty. It was obviously beautiful and elegant once, but is now completely worn out. It has potential if someones cares enough to fix it up.
Not a Place to Stay!
We thought we had done our research on this resort, including the review by "Anonymous, Aug 2001". We chose to write the review off as a case of overreacting due to poor service or a bad meal.
It turns out that the review was 100% accurate!!!!
At one time, Pine Tree Point was probably a really nice place, but it's no place to stay now. The condition of the buildings is questionable, the odor of the main lobby made us wonder about the status of the plumbing, and the staff weren't able to process our reservation correctly.
The photos shown on their website and in printed materials are primarily of another nearby resort. It's amazing wahat a good website can do. All in all, this is not a place to stay. Let them tear it down and rebuild, that's the only way we would ever consider going back.
Best value, best vacation!
We stayed at the Pine tree point last September and had the best time ever. The hotel is a private residence turned hotel/resort that features great accomodations along with great packages. We stayed two days in a river front room that actually hung over the water ( we fished from our balcony )had two dinners and two breakfast, plus champagne upon arrival for $239 total! The food was really good, we enjoyed our waitress so much that we asked for her when ever we dined. Although the package did not include the hotels Sunday Brunch, after one look we up graded at extra charge and feasted on the most spectacular feast we have ever experienced. Cascades of fresh fruit, home made over sized muffens, a recipee for french toast that was good enough to kep us coming back for seconds, three prime cuts of various meats, one chafing dish after another of hot melt in your mouth speciality dishes, all available while listening to live jazz playing right in the dining room. We liked the location because the property is surrounded by water. After walking through the gounds and garden areas we took a hike into the woods for a nature walk that ended at a peninsula with a breath taking view of a castle that is a local tourist attraction. Each night after dinner we returned to our room to watch the sun set, it lit up our room with a warm orange glow which gave our beautiful room that extra touch. Parking was at times a drag, I guess we were not the only
ones who found this best kept secret.
Do NOT Stay Here
The Pine Tree Point Resort is situated on the St. Lawrence river - a beautiful location. Unfortunately this is the only positive it has to offer. The "resort" itself is run down to the point of bordering on being decrepit. The rooms feature an overpowering moldy odor, peeling paint, and dirty floors. They do not feature soap, fresh towels, working TV. The motels grounds are covered by the owner's dog's feces amid beds of weeds. The staff is surly and unhelpful to put it mildly. Additionally, the building's rotting structure is particularly unsafe for young children. All this for $230/night (includes meals which were ok)
TripAdvisor Reviews Pine Tree Point Resort Alexandria Bay
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