The Pillar and Post Inn, Spa and Conference Centre
How has this hotel rated in the past?
- Room service
- Swimming pool
- Fitness/Health center
- Business Services
- Wheelchair accessibility
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Historical Traveler Reviews The Pillar and Post Inn, Spa and Conference Centre Niagara-on-the-Lake
At first we were disappointed that the Oban Inn had overbooked and we were to be transferred to the Pillar and Post, a converted cannery. But we discovered:
1) The staff could not have been nicer: courteous and beyond helpful.
2) The spa!!
We brought our bikes and rode the bike trail to the Falls, through the wine country and past the gorge and the botanical gardens. Then we finished our ride with massages at the spa. (Guys- I have a great idea for you for Valentine's Day.)
The inn is tucked away back by the park so the congestion of the downtown area is avoided. The bike trail starts at the parking lot. The restaurants are very good. We recommend Pina Coladas by the pool.
We plan to return here rather than the Oban Inn or Queen's Landing. We enjoyed it much more.
Room A+, Staff C-
The room was fantastic, well-appointed, pretty, and comfortable. It was, however, difficult to get to. The hotel is laid out oddly.
The staff was friendly, polite, and incompetent. From start to finish, everything the front desk handled, they messed up. Big turn off.
First visit was April 2002 for a work function for 3 days. It was fantastic. From what I hear, no 2 rooms are exactly alike. As there were about 20 of us staying here, we did a room tour to see what kind of accommodation each of us had. Loved all the rooms. The boardrooms were great, food was wonderful. No complaints at all. The spa is wonderful... make a point of treating yourself. At least once a year I make the trip to NOTL to treat myself to their spa and their fantastic food. The bar staff were more than accommodating, not an easy task with the 20 or so people in our group!
After being very pleased with my stay at The Prince of Wales, a couple of years ago, I thought I'd book at The Piller and Post, one of the otherr 'Vintage Inns'. Since they both have four diamonds from AAA, are marketed as similar 'luxury properties' and are similar in price, I was expecting a similar experience.I couldn't have been more wrong! The room, though large, was a disgrace- the canopy falling off the wall, sheets hanging out below the comforter, a mattress that was older then I am... And in terms of decor, I have stayed in Holiday Inns that were nicer. Staff, though polite, were less than attentive, preferring to gossip behind the bar than tend to patrons.All of this 'luxury' was mine for the price of $365. Understand, that I do not mind paying that kind of coin for a beautiful establishment, and good service, but in this case I wondered if I hadn't been the victim of a bit of false/misleading advertising. So buyer beware... though the properties look equal on the website and in advertising, they are NOT (unless, of course, The Prince of Wales has gone downhill since my visit... )After my stay at The Prince of Wales, I did not hesitate to stay at another 'Vintage Inn'. After my stay at The Pillar and Post I will avoid them... (and on principle, that avoidance will include The Prince of Wales.)
We got married at the beginning of October and decided to stay in Niagara-On-The-Lake for part one of our honeymoon and go somewhere south in the winter. The hotel was expensive but was amazing. The staff were more than willing to book reservations at sister hotels and the food was fabulous. We stayed for three nights and took advantage of the spa services - I had my first ever pedicure and we had a couples massage. I would recommend to anyone that stays for a few days to get the meal package as the food is pricy - buffet breakfast (which didn't vary), a two course lunch and a three course dinner. We probably would have paid 2-3 times what we did if we paid for each meal. Our only disapointment was with the room - let me explain. I haven't travelled much and always love to explore the hotel room to see what goodies it has. I checked out the mini-bar only to discover that it was warm. I just assumed that I had to plug it in before I wanted to use it. The next day we noticed a smell - like ammonia - and just assumed that this was a result of the cleaning staff. The day after that was so bad that it smelled like a perm and we couldn't breath without it getting into our lungs and burning our nostrils. We notified the front desk that we were going to leave the window open and told them about the smell. When we got back before dinner it was atrocious. The cleaning staff checked into it and we were moved from the ground floor to the third floor. We were lucky to get another room with the jacuzzi and fireplace. We couldn't pack fast enough. What shocked us, and we weren't trying to be greedy, but that was all they did for us - just move us. We thought they might have at least sent us up a bottle of wine for our trouble especially since this was our honeymoon. I sent them a letter and they sent one back thanking us for bring this to their attention. I was a little peeved - we had to wash everything we took whether we wore it or not - the smell was throughout everything.
Overall, I would recommend this hotel but we probably won't go back for our first anniversary - not for the price.
Wonderful weekend, fabulous service
We were headed to Niagara Falls for a busy conference and decided a few relaxing days in NOTL would be nice. But where would we stay? There are literally hundreds of B&B's on the NOTL Chamber of Commerce website. Although a B&B seemed like a good idea, The Vintage Inns in the area were more appealing to us. We picked the Pillar and Post Inn and we were not disappointed. After a flight that took literally all day we arrived at the Pillar & Post at 10 pm Thursday night. We had requested a King Bed, non-smoking Traditional room. Unfortunately all the Traditional rooms with King beds were gone...they took a look at us "weary" travellers and gave us a room with a King Bed... it was an amazing King Suite. The hotel is breathtaking when you enter and the walk to our room, past the outdoor and indoor pools was also beautiful. The room was amazing - canopy King bed, fireplace, 2 TV's, huge jacuzi tub, and enough chairs in the room for 12 people. The Canadian Hotsprings were closing by 10:30 so we hurried to get a quick soak in the outdoor hot tub. After that we made our way to the lounge/bar as we were hungry...we showed up at 10:55 and were told to order quickly as the kitchen closed at 11:00 - by 11:10 we were eating an amazing BBQ roast beef sandwich. The service was great - decor was great - and food was great. The next day was a bit dreary and wet...we wanted to head to Queen Street for some breakfast, but were not sure how we'd get there. We quickly found out that getting around in NOTL was going to be very easy. The staff was willing to take us anywhere we wanted to go in the hotel shuttle (van). [We did give the driver a tip for each ride.] And when we wanted to get back to the hotel, we just had to ask the staff (in any hotel, restaurant or store) to call the P&P Inn and they'd pick us up. We visited the Pellar Estates Winery - beautiful place, and great wine. Since it was rainy, we decided to attend the Shaw Festival in the evening...the hotel shuttle dropped us off and were there waiting for us when the show was over! All in all, we have no complaints - it will be our first choice the next time we have a chance to get back to NOTL (without children)!
Pillar and Post is an amazing hotel, with breathtaking grounds and gardens. It is rare to see a nice hotel with equally nice grounds so I was impressed. The pools (outdoor and indoor) are taken very well care of and are both relaxing and enjoyable. Our room was big and decorated very nicely with flowers and paintings everywhere. The lobby is immacualte and very welcoming, I was very impressed. The spa is very nicely put together and the fitness room was well equipped, although I would have liked to have an elliptical machine there. Overall I was very happy with the hotel, and would recommend a stay there.
Reserve spa amenities early
We stayed at the Pillar and Post in March 2003, paying about $225 canadian. The room was very very nice, but small & close to the lobby. It was very quiet -- no pipe or people noises even though it was the room next to the stairway. We never heard a sound.Both the food and the service were excellent at the restaurant in the hotel.We were unable to make any appointments at the spa at all, for any service. There were no appointments available for the entire time we were there. If you think you might want spa services (massage, facial, etc), book them ahead of time!The hotel and spa seemed to be open to a lot of public traffic -- there was a LOT of traffic through the lobby all day long. There was no way all the people at the spa were hotel guests -- there were hardly any cars in the lot. Our friends were in room off the hallway on the way to the spa -- there was a lot of traffic by their room and their room was not as nice as ours. There was a picture window in their room opening onto the hallway to the spa! Try not to get a room in that area.
The staff are friendly enough, but the change rooms at the spa are tiny, dated and flooded with water. No more than four people can be in the room, otherwise it's too crowded. No standard ammenities are provided - like soap or shampoo. Other spas like Stillwater at the Park Hyatt Toronto are far superior.
Was very nice and friendly
My husband and I got married there. The ceremony was in the Rose Garden which was beautiful and the reception in the Olde Library.
We still get great reviews from our friends and family about it one year later!
Our co-ordinator was friendly, helpful and accomodating. The room was comfortable (the bathroom could use some updating).
The price is a bit steep but we got great sleep.
TripAdvisor Reviews The Pillar and Post Inn, Spa and Conference Centre Niagara-on-the-Lake
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