The Pavilions Phuket
How has this hotel rated in the past?
- Airport Transportation
- Minbar in room
- Refrigerator in room
- High-speed internet in room
- Fitness/Health center
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Historical Traveler Reviews The Pavilions Phuket Thalang
We stayed for a long weekend - a good opportunity to get away from the bustle of Kuala Lumpur. From the time we drove up the driveway to the time we left we enojyed our stay.
The villa was very private, with an excellent view looking across the trees to the ocean. The service was excellent and the staff very helpfull without being intrusive. The menu was not large, but more than enough for us. We enjoyed the crab and shrimp ravioli (twice) and the filet mignon. The maxi bar (refrigerator stocked with wine and other drinks) was a good addition to the villa, especially as it included a good bottle of New Zealand white.
The ipod idea is great - we switched on the music in the morning and it provided a good backdrop to the day by the pool. And the new(?) Bar 360 is a good place to watch the sunset with a cocktail - try the Passionfruit Margarita. A bit of a climb up depending on which villa you're in. If you ask reception will send a golf cart to collect you and take you up the hill to the bar.
As some other reviews have commented there were some minor niggles - the shower head had a loose seal which made the water spurt out onto the ceiling, the bath had a small chip, and some of the wood fittings were a little cracked from the climate. Nothing that really detracted from our stay.
Regarding the privacy of the villas - it's true that some look to be more private than others. Villa number 3 is good. And the water (salt chlorinated?) was always warm.
Relaxen bis aufs Äußerste
Jegliche Befürchtungen über nicht enden wollende Bauarbeiten schmelzten dahin - alles ist vollendet und perfekt. Da man sogar einen iPOD beim Einchecken ausgehändigt bekommt, braucht man wohl nichts weiter zu sagen: Dieses Hotel ist zeitgemäß, komfortorientiert - einfach cool. Sogar das Musikverzeichniss verrät, dass man hier wirklich relaxen kann und seinen Cocktail beim Sonnenuntergang genießen soll. Welch angenehme Art, dem Alltag zu entkommen - jeder Pavillon ist absolut nach außen sichtgeschützt und bietet Ihnen denn kompletten Vorzug einer streifenfreien Sonnenbräune, was wir natürlich voll ausgenutzt haben. Die Suite selbst bietet viel Platz mit allen möglichen Ausstattungen, ich mochte besonders die vielen verschiedenen "Kuschelecken" zum Wohlfühlen. Man kann sich auf der Terrasse sonnen, oder am Pool unter schattigen thailändischen Pavillons und einem dicken Sofa, das alle Mal für zwei Personen ausreicht, ausspannen. Alles hier ist einfach auf maximale Ruhe und Entspannung ausgelegt. Ich liebe die Regel, dass hier keine Kinder erwünscht sind - dies ist genau so erfrischend, wie der Salzwasserpool. Das Essen auf dem Zimmer ist überraschend günstig und wirklich gut, die Angestellten haben immer ein freundliches Lächeln parat und stören äußerst selten, welches natürlich wenig Grund dafür gibt, den Ort zu verlassen, Nichtiges taten wir natürlich auch. Mein einziges Problem lag in der Mischbatterie unter der Dusche, die bei der kleinsten Veränderung das vermeidlich kühle Nass in vulkanische Hitze verwandelte!!! Ich muss sagen, dass dies ein unvergesslicher Urlaub war, genau, was der Arzt verordnet hatte und wir werden alsbald die Bräune schwindet, sofort wiederkommen.
Tolles Hotel - eine Schande wegen der Lärmbelästigung
Wunderschöne Villa- das kann man auf den Fotos im Netz und denen der vorherigen Urlauber erkennen. Man hat wirklich viel Liebe zum Detail bei der Gestaltung der Pavillons bewiesen. Der Poolbereich etc. ist wunderschön. Toller Service mit wirklich freundlichen Angestellten. Die Schönheitsbehandlungen sind angemessen im Preis (gute Massage, die Pediküre und Maniküre sind es allerdings nicht wert). Wir bedauern allerdings, dass wir unseren Urlaub nicht 3-4 Monate später geplant hatten, da die Phuket Pavillons immer noch zu Ende gebaut werden und wir deshalb viele Bauarbeiter dort hatten und es manchmal auch etwas laut durch das Bohren etc. war. Etwas weiter unten am Berg wird ebenfalls viel gebaut und das bis teilweise 23 Uhr. Somit konnte man eben nicht einmal sein Top zwecks makelloser Bräune fallen lassen, da ständig irgendwelche Arbeiter am Pavillon vorbeiliefen. Ich blieb also komplett gekleidet! Wir würden auf jeden Fall noch einmal hinfahren um unsere erste Erfahrung dort wettmachen, da wir ziemlich durch den Lärm belästigt wurden. Wenn sie ein wirklich ruhiges Hotel suchen, würden Sie hier erst noch entäuscht werden.
Pool romance in May
We arrived at the Pavilions very early and couldnt checked in early until noon. So we hanged around the lobby and went to the nearby village via the hotels' toyoto (complimentary). I think that village is Coral Village, it is an upmarket town with nothing fanciful. But you can kill some time there while waiting for your villa.
we managed to check in at noon and was ferried to our villa via their car. As we were very early, the ppl are still cleaning up the pool and we took this time to take photos. We were given a silver ipod with various playlists to cater to our mood, they're mainly, pool, make-out, etc..(i cant remember).
the villa is damn huge, it is so big that we hardly have time to laze on our bed until night-time, soak ourselves in the bathtub until the next morning. Their living room are just too comfortable, its oversize sofa with plenty of pillows set our holiday mood.
1 minus point abt Pavilions is its menu, too little choices and their food are not served hot. O yeah, their maxi-bar is sth to look out for, they've many stuffs and ice-cubes are readily available. Plus, you also have different glassware, chopping board and complimentary tea and coffee. Their prices are affordable so not to worry abt burning a hole in ur pocket.
with regards to its no-tan line slogan, we beg to differ. In some low-lying villa, u can actually "expose" urself. Our villa is number 8 and we are the highest so when we look down from the pool, we can see others swimming and some straight into their living room. So be sure to request for a high lying villa.
we have been to various pool villas and Pavilions has the biggest pool. We can swim laps and the pool is quite deep, 1.4m after which u can take a rest at their sala whereby they have a waterproof bed. we have a tree directly at our pool and come sunset, we have the ever changing colours of the sky and insects "singing" in the tree, it is truly natural. btw, we have to use the insecticide provided because there are many flying creatures flyin in our villa (this is because we didnt close the door). Do not worry abt the pungent smell because Pavilions provides u an ordourless spray.
inside the room, pavilions provides us with 4 dvd and when u want to watch it. be sure to unplug the green wire behind the idock otherwise u wont be able to hear the sound from the dvd. This is what the engineer did when we asked for help. Imagine getting an engineer to troubleshoot this? O my, good service. btw, whatever u ask or request, they always replied you with a smile and "certainly sir".
they gave us a free sparkling wine which they set up next to our bath tub to congrats on our honeymoon. it was so sweet of Pavilions. there are really too little choices on the menu and their food are not so great afterall. they should improve on their menu and incorporate some chinese programmes on their cable.
finally we can rest on our bed overlooking the pool and sea. when you lie down, you can see its high ceiling and the fan spinning above you. while inhaling the lemongrass aromatherapy. Their staffs came in abot 8[m to replenish the towels, bring in the sundeck mattress, tidy up the room, turn down the lights and leave a sovenier for u. We got a lavendar massage oil on our first night.
the next morning, we had our breakfast brought in at 10am and we asked them to set it up outside the pool. we had an american breakfast and it was delicious and we was very full after that. we havent have time to soak in the bathtub when we arrived. the bathtub resembles an oversized basin so there wasnt any support and you will slide inside it. jus outside the bathtub, u can look up to the sky and plants with various tiny creatures crawling in front of you. occasionally, we have spiders bathing with us. for their standing shower, they have install a rainshower and they provide us with lemongrass products(ranging from shampoo, conditoners, shower gel and lotion).
they have two small ponds in the villa and two stone turtle in the center. sometimes we have frogs prowling the pond.
btw, the villa doesnt not have a cordless phone so u must walk to the phone to call. a bit troublesome.
we will be back again.
Needs to mature a little
We stayed at the Phuket Pavilions in Feb 06 for a 5 night break. We as many readers have stayed at many top hotels, so the PP had a lot to live up to.
On being greeted at the airport by a casual linen clad driver, it could be sensed that the vibe at PP would be very different than many of the other luxury resort hotels - Linen, iPODs, MAXI Bars. Yes, the staff were friendly, often a little too chatty, and language (of the local staff) not spectacular - an ordered strawberry smoothie was delievered as a bowl of strawberry muesli......
The villas themselves in concept are fantastic, the private pool is one of the biggest in villa pools I have ever come across, but too be honest you do miss the resturant concept. Whilst PP do provide a free shuttle the local laguna beach - it is not ideal, it takes about 15 minutes and I really found that I missed an evening stroll to the hotel restaurant. I heard a rumour that they were planning on opening a Sunset Bar, this would be a nice addition. Do not get me wrong the villas are great, well equipped and you can pretty much order in when ever you like - but occassionally on a 5 night stay it is nice to stroll around the resort (or beach area) stopping for a fresh cocktail along the way.....
Generally within the villa and resort you can sense that this is a young resort. You do not get the same sense of prestige as a Four Seasons or Banyan Tree, it is kind of like a younger member of the family. I am sure as the resort and the staff gather more experience this place will be great, but can not be classed in the same league. Some of finishings seemed a bit cheap (almost like a bulk purchase from Ikea occured), some of the finishings are not finished - missing tiles, dodgy taps etc.....
Regarding the no tan lines policy - yes it is possible, but you just have to be on your guard. When we were there, work on some of the villas was still going on. This meant that you would often see a worker on the roof of the villa next door or in front. There also is no do not disturb sign. The theory is that you call reception and they make sure that no one comes to you room - this is a theory - just keep a robe handy for when housekeeping arrive......
One of the other reviews mentions the most private villas are those on the front row. Do not be fooled - we stayed in villa 25 which was right at the top - and we could see right into the bathroom, shower and pool area of the villas in front....this of course left us feeling a bit like the village voyeurs - just beware....
Overall, we had a great time. One major downside however, which probably left us with the feeling that we would not return was the bug incident..... One evening it rained - this was actually a refreshing change from the scorching heat....just before leaving for dinner we were horrified to find that our villa was COMPLETELY INFESTED with flying ants.... we called housekeeping, and after 45 minutes arrived.....initial clean up was done - I am not afraid of creepy crawlies, but when there are at least 50 crawling in your bed - it leaves you feeling pretty yuk..... so off to dinner we went.....on return from dinner we found the villa was once again swamped with these flying ants - they seemed to multiply before your eyes. Housekeeping again were slow to come (I guess they had to deal with the same situation in many villas). You may think that I am being a wimp but this really was like a scene from a Hitchcock movie.
Eventually housekeeping changed the bed, cleared the ants and we got to sleep - shame it was a such sour note for our last night in this nice hotel......
We stayed at Phuket Pavilions for 7 nights on our Thailand honeymoon in April 2006 after reading hotel reviews on this site. All our expectations were met, particularly in regards to the service and friendliness of the resort staff. The Pavilion was terrific with plenty of space and a good layout. We didn't often leave the resort for two reasons - we wanted to enjoy the place and it was difficult to get to the a lot of Phuket's main attractions. However the location of the resort was good and the beach a perfect place for an afternoon walk. Would highly recommend considering this resort.
Relax to the max
Any anxieties about possible on-going construction melted away - All is complete & serene. Handing you an iPOD at check-in really sets the tone for this place: it's contemporary, it's convenience-orientated, it's cool; and even the playlists therein imply what your stay here is all about: chillout mix, sunset cocktail mix & even the "making out" mix.
This "Intimate Escape" really works - each Pavilion is absolutely private and we took full advantage of the "no tan lines" suggestion. The suite itself is cool & funky with more than adequate space and I particularly like the different comfy areas available to lounge in: terrace sun-lounging, poolside sala (shaded Thai gazebo) and the fat sofa which is more than ample for 2 people to stretch out.
It's quiet & relaxing to the max; I adore the no children policy - as refreshing as the saltwater pool. The in-room dining is surprisingly cheap & great value, & the staff are smiley-friendly & inobstrusive which all-in-all makes for little reason to ever leave your pavilion.. so we didn't. My only gripe was that the mixer taps are so fickle that a seemingly infitessimal adjustment races the temperature from baltic to blisteringly scorchio!!! I've got to say it was a fantastic stay; exactly what the doctor ordered and we will be back again as soon as the tan fades.
Very Very Good...Could be Fantastic
My partner and I are just back from Thailand and the Phuket Pavilions. We stayed in some very nice hotels in Thailand...The Peninsula in Bangkok and The Four Seasons in Chiang Mai, so The Pavilions were up against some stiff competition. The Pavilions may not quite be a 5 star property (yet), but we loved our stay none the less.
They were still in the soft opening phase...so yes there was still some construction going on, but it did not bother us. They are still putting the finishing touches on the villas. We were told by Scott Gorsuch, the property manager, that they were going to add Espresso machines to the rooms along with microwaves or toasters. That would be a nice touch. We loved the Ipod that you are given at check-in to provide endless music to listen to in your villa.
We found the Air Conditioning to be a bit weak by North American standards. Very warm during the day and just acceptable at night. There is no A/C in the bathroom so it's very warm all the time.
We suggested to Scott that they needed to pay a little more attention to the details. Our villa had a chipped bathtub, numerous burnt out light bulbs in the pool, landscaping, ponds, and in the villa (there are probably 60-75 lights in every villa so this is a big task but you have to do it). We also had the no sound problem with our DVD player that another reviewer mentioned. We told Scott so hopefully they will fix that problem. The other thing we noticed was baseboard trim paint on the floor and wall paint on the baseboards (I think this is a general problem with the quality of the trade workers in Thailand. Scott indicated to us that it's very hard to get the finishing quality that you would expect to see in North America or Europe done it Thailand).
We really liked the in-villa dining. Dinners were, in our opinion better than the breakfasts. We loved everything at dinner, but American breakfast was hit and miss with them.
The villa itself really is very, very nice. We loved the huge private pool, the privacy, and the no children policy. This is a place for adults to enjoy themselves. We took advantage of the privacy and 'no tanlines' policy. I suggest requesting a villa in the 'front' row. There are no villas in front of you. They are the most private and have unobstructed views out to the sea.
Lovely hotel- shame about the noise
Beautiful villa- you can see the photos on the net and the ones people have left. Attention to detail in the pavilions is superb. The pool & sala are lovely. Great service- very friendly staff. Food well priced. Beauty therapies fairly pricey (massage good, pedicure & manicure not worth it).
However, we regret not postponing our visit for another 3 or 4 months. Phuket Pavilions is still being finished, and therefore there are many workers around, and often very noisy drilling. There is also considerable building work a little further down the hill, which continues as late as 11pm.
As a result, the 'no tan lines' policy was marred by workmen on the Pavilions passing by. I kept my bikini on!
We would definitely consider going back however once all the construction work is over. The hotel went out of their way to try and make things better for us but in the end the noise of construction was a disappointment. If you want a really quiet hotel then unfortunately this is not yet it.
We stayed for 3 nights in a one bedroom villa, and it was truly unforgettable. We were met at the airport by a hotel representative, who ferried us back to the hotel in a Toyota Camry. We were offered cold face towels to refresh ourselves, and a drink (choice of bottled water or beer). Nice chillout tunes were played during our 15 min ride to the hotel.
Upon arrival, we were greeted by the resort host who presented each of us with orchids. We were led to the lobby area and served with welcome drinks (choice of water, juices, beers, cocktails). We never had to go up to a reception counter to do the check-in - the resort host prepared everything and came to us with all the necessary forms in a folder. We were handed an iPod Mini to bring with us to the villa, to provide us with music for our entire stay! (we had to return them the iPod when checking out of course) We were given a choice of finishing our welcome drink before proceeding to our villa, or bringing our drinks along with us. We chose to stick around in the lobby for a while more to admire the great view of the sea. The Operations Manager also came by to introduce herself and asked if everything was ok, and wished us a pleasant stay.
When we were ready (drink in hand), we hopped onto a Suzuki Vitara that brought us right to our Villa's doorstep. The villa is beautiful, spacious and tastefully done up, steering clear of the clichéd overtly ornate furnishing that one associates with Thailand. Instead, the decor still had nice Asian touches, but remained simple and uncluttered. The bathroom was HUGE, with an aromatherapy oil burner in the corner (that is topped up and re-lit twice a day with a different essential oil). The infinity pool is 1.4 metres deep and was big (for an in-villa pool). It was really novel to be able to step out of your bedroom right into the pool (shallow end with steps). The terrace with 2 "deck chairs" was big, and the pavilion on the side was perfect for an afternoon snooze and for watching the sun go down while sipping wine.
The kitchenette had a proper sink, kettle, complimentary coffee and tea, plenty of wine and drinking glasses of various sizes, a full set of cutlery, cutting board with knife, a roll of paper towels and instead of the usual hotel mini bar fridge, there is a proper 2-door fridge they call the "Maxi Bar". There are lots of ready ice cubes in the freezer, and they even had fresh limes in the fridge for your use. All the alcohol and snack items were reasonably priced.
Our view of the sea was slightly marred by a couple of roofs of the villas in front of us (they were downhill, but we could see the roofs). While the view was still lovely, it defeated the purpose of an infinity pool. As the hilltop restaurant isn't ready, we only had the option of in-villa dining, but that was lovely as well, as the staff take great pains to lay out everything nicely on the terrace table (or wherever else you like), and our dinner orders came with a different flower arrangement every night.
The evening turn down service was remarkable. Not only do they turn down your bed, they switch on for you all the lamps and low lighting to create a nice cosy ambience. They also set the airconditioning temperature just right, and re-light your aromatherapy burner. A really nice surprise was the little token they leave for you every night. The first night we received a little bottle of mandarin body scrub, second night was 2 herbal teabags, and third night was a little bottle of essential oil, all accompanied with a little note explaining what the item can do for you. These were completely unexpected, and very thoughtful.
We ordered ourselves a body massage and scub, and the therapists were very good, and very nice. The massage beds were set up in the huge bathroom, lights were dimmed, and soft relaxing music was played. Before the massage, the therapists made us a cold herbal tea, and explained to us what all the ingredients they would be using were good for. At the end of our treatment, they made us another herbal tea before leaving. It was sublime.
We only left the villa on 2 occasions - once to go to Layan beach (the beach closest to the hotel), and once to do some shopping at Canal Village (really bad, we were expecting to find markets and stalls etc, but these were all overpriced shops). Both times, we were picked up at our villa doorstep and chauffered to the destinations in the Suzuki Vitara, and on the trip to the beach, they provided us with beach towels and 2 bottles of cold water. These "shuttle" services are free.
There were some renovation works going on, but we weren't bothered by the noise at all. We even felt the whole place might have been TOO quiet (too far from the sea to hear the waves), if not for the little renovation noises.
There were just a couple of things that marred our experience a little bit. First was the intrusion of privacy we experienced. The villas were built to be completely private - they have a "no tan lines" policy (meaning it's so private, you could sunbathe naked, and I WAS hoping to build a nice even tan). However, the row of villas downhill in front of us were still under renovation. Men were working in the villas, and occasionally, someone would climb up a ladder to fix something on the ceiling, and would have a direct view of our pool and into our bedroom. One morning, when we drew open the curtains after waking, we were quite upset to find a guy sitting on the roof directly in front of us, with a bird's eye view of every corner of our villa. Throughout my stay, I kept wondering if someone was gonna pop onto the roof again or climb up a ladder, and couldn't feel at ease. So that was the "no tan lines" policy flushed right down the drain.
Second was the DVD player. Each villa has a DVD player, and there was a selection of DVDs for us to choose from (3 were provided in the room, if we wanted other titles, we just had to ask). We popped the DVD in, and there was no sound. We figured out that the DVD audio was connected directly to the speakers and not the TV, but even when we turned the volume up to the maximum, the sound was barely audible. We didn't complain about this though, because we found something else to watch on the HBO movie channel instead.
Nonethless, the whole stay was fantastic, mainly because of the impeccable service from the staff. They were always accomodating e.g. we were leaving on a very early flight on the last day, and requested for that day's breakfast to be served to us on the day we arrived instead, and they acceded. Every requested was answered with a "Certainly!" and the staff always had a smile. When the spa treatment that we ordered had to be postponed by 2 hours because the intended therapist had fallen sick and gone home, the Operations Manager herself called up to inform us of the change in time, and as service recovery, offered us a complimentary 60-minute facial treatment. Very professional.
So even though a couple of things fell short of excellent, the whole stay was still magnificent, and worth every cent we paid. We highly recommended it.
TripAdvisor Reviews The Pavilions Phuket Thalang
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