Great Stay at the Phoenix Park

I have stayed at this hotel many times over the years. Most recently from 6/20 - 6/26. The staff was very friendly and the room was, as usual, clean and comfortable. The staff in the Dubliner (the Irish pub) was awesome and so was the Irish music. Great food too. Have highly recommended this hotel to friends and they too have enjoyed their stays.

Worst hotel experience of my life!

From the moment I arrived to the moment I eventually left this was the worst hotel experience of my life. The rooms are the smallest and the dirtiest I've ever stayed in. The staff are unprofessional, rude and down right incompetent from the top to the bottom. During a 4 night stay I had to endure a shoe-box of a room, dirty carpets, rude staff, over-charging in the restaurant, serving of the wrong meals at breakfast time and theft of my wallet. The latter incident exposed the true ineptitude of the management of this hotel. Rather than being helpful and sympathetic while I contacted the police, cancelled my credit cards and rearranged my flights they were surly and utterly insulting toward me. To this day I have not received a true apology for the way I was treated. Avoid this hotel at all costs!

Fawlty towers ahoy! It is awful!

I have never in my life encountered such an unprofessionally run establishment. ( although, there was one very nice female receptionist) From the moment we checked in, it was one thing after another. First, they got our booking wrong despite the fact that it was made months in advance and thru a US government agency , which you would think they might try to impress in the hope of future business. When we finally could check in, we were not given the room we requested. The

guy at the front desk was not only incredibly ignorant towards our party, but in the middle of our conversation he starting yelling at another guest. This man had approached the desk and requested an internet connection cable. The hotel boasts that each room is fully equipped for high speed internet access.......yeah right! The receptionist shouted at him "You have to work? how is that my problem? jesus christ"! Note to management: Do not curse at your guests!

Once we finally checked into our rooms we were disgusted. My room was so small the only way to get over to the phone and desk was to climb over the bed. My view was literally a brick wall, with an extractor fan right outside the window which was so loud i thought a train was coming thru my walls. One of our party had a decent sized room but one of the walls vibrated loudly. I'm not kidding! I'm not even going to bother with the rest, i'm sure some of our party will add their own reviews, and i should point out that things got steadily worse after that.

I'm Irish, and i am mortified that this hotel claims to be a "traditional friendly Irish hotel and bar". I've spent my whole life in Ireland and i've never come across a place like this before. I would strongly advice people to stay away. There are many other,(nicer) hotels in the washington area, whee the staff actually appreciate your custom, treat you with respect and with much better room rates.

NEVER AGAIN!!!!

Unprofessional, Rude. Refused to give us a room with two double beds even though we booked months in advance and received confirmation. My daughter was forced to sleep in a rollaway bed (which the maids found necessary to make up only half the time) for the entire stay in spite of promises to move us the next night. The rooms are small and not well ventilated, add to that a rollaway bed and walking or moving around is almost impossible. The staff blamed the booking company in spite of a direct confirmation from them. Failed to give us a wakeup call (the first time this has ever happened to me in ANY hotel). The staff blamed their wake up call system. The pattern is one of screwing up or shafting you and then failing to take responsibility for their actions.

Avoid this place like the plague.

Good, not great

Just returned from a one night stay (March 5-6, 2004) at the Phoenix Park. The good news is that we got a decent rate ($180) for DC and the hotel is very convenient to the Capitol, Union Station and some nice restaurants. The lobby is small but very attractive (it feels crowded if two families are chacking in at the same time). The restaurant in the building is the Dubliner which is a nice Irish pub (pub quality food, average service). The bad news is that our room was tiny, tiny, tiny and tiny does not always mean cozy or quaint. Our room on the third floor had a king size bed (average) which took up most of the space in the room. The armoire holding the TV was badly banged-up and the wing chair was stained. The view from our room was the grease vents of the Irish Times restaurant next door. We had little interaction with the staff. The front desk person was pleasant as was the Valet parking attendant (although he criticized us on arrival for leaving our keys in the ignition). We will probably stay elsewhere (Mayflower or Hotel Monaco) on our return trip to DC.

Our weekend home

We take mini-vacations to D.C. and always stay here. The staff is great and the rooms are cozy and comfortable. The location can't be beat. We us this as our weekend getaway, as it always feels like we're with family.

Dirty Room

My husband and I stayed at the Phoenix Park Hotel this summer due to it's convenient location. We booked a room with a king bed. We were shocked when we checked in late evening to find a king bed in the smallest room possible. We could barely negotiate our way around the room it was so small. We dropped off our bags and headed immediately to the bar/restaurant downstairs. We returned to our room about an hour later and I started to unpack. I went to throw a tissue into the trash bin only to discover a used condom at the bottom. I screamed in disgust and my husband called the front desk to complain. They informed him they would send someone to "clean". Apparently that meant they would send a bellhop to our room with a garbage bag to empty the bin. We decided we could not possibly sleep in a room that was obviously never cleaned. I went down to the front desk and was offered a smaller room with a queen bed (for the same price) or an equal sized smoking room.

As I was not going to agree to a downgrade or a smoking room I had to put up a big fuss at the front desk. After about 10 minutes they agreed to upgrade us to a suite (at the same cost as our current room). We moved but spent the rest of the night looking around to make sure the suite was clean.

We would never stay there again.

Unprofessional and rude!

I stayed at the Phoenix park in August 2002, and from the start the staff was rude and unprofessional. The phoenix park is overpriced, and not worth anyone's time unles you want to be yelled at for speaking up about rooms. My boyfriend and I booked a room with a King-size bed, however we were put in a room with a full size bed. We went to ask for what we paid for, and we were yelled at. We were then switched to another room and encountered the same size bed. Why do hotels advertise things they don't offer and/or do not have?

Great Little Hotel

My husband and I stayed at the Phoenix Park last December and found it to be a charming hotel. The staff were friendly and the rooms were small but tastefully furnished. The pub was great. We will be staying here again this December.

Stay away form the phoenix park hotel

AVOID THIS HOTEL. The entire management staff is unprofessional. I made a big mistake staying at this poorly run hotel. We were in from out of town to attend a wedding. Our room was robbed, we were poorly treated and the staff did nothing to remedy the situation. I recommend you avoid this hotel like you would any other dark alley.