Phoenix Park Hotel

Address: 520 North Capitol St NW, Washington DC, District of Columbia, 20001, United States | 3 star hotel
 
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Location

This 3 star hotel, located in the Downtown/West of Capitol Hill area of Washington DC, is near Old Town Trolley, National Postal Museum, D.C. Ducks, and National Guard Memorial Museum.
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      TravelPod Member ReviewsPhoenix Park Hotel Washington DC

      Reviewed by mrsfrogg

      Great location

      Reviewed Jun 5, 2014
      by (2 reviews) Chattanooga, TN , United States Flag of United States

      Our location is great! We are right beside Union Station which allows are easy access to subway and circulator. Staff is wonderful and very accommodating.

      This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

      Reviewed by brixhambertie

      Phoenix Park

      Reviewed Sep 18, 2012
      by (7 reviews) Brixham , United Kingdom Flag of United Kingdom

      Rather fussy and overdecorated rooms, slightly tatty in places. However it was clean with good quality toiletries and a fantastic shower. Staff not particularly accommodating when we left - nowhere for a group to assemble - including outside the hotel.

      This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

      Historical Traveler Reviews Phoenix Park Hotel Washington DC

      Great Stay at the Phoenix Park

      from

      I have stayed at this hotel many times over the years. Most recently from 6/20 - 6/26. The staff was very friendly and the room was, as usual, clean and comfortable. The staff in the Dubliner (the Irish pub) was awesome and so was the Irish music. Great food too. Have highly recommended this hotel to friends and they too have enjoyed their stays.

      Worst hotel experience of my life!

      from

      From the moment I arrived to the moment I eventually left this was the worst hotel experience of my life. The rooms are the smallest and the dirtiest I've ever stayed in. The staff are unprofessional, rude and down right incompetent from the top to the bottom. During a 4 night stay I had to endure a shoe-box of a room, dirty carpets, rude staff, over-charging in the restaurant, serving of the wrong meals at breakfast time and theft of my wallet. The latter incident exposed the true ineptitude of the management of this hotel. Rather than being helpful and sympathetic while I contacted the police, cancelled my credit cards and rearranged my flights they were surly and utterly insulting toward me. To this day I have not received a true apology for the way I was treated. Avoid this hotel at all costs!

      Fawlty towers ahoy! It is awful!

      from

      I have never in my life encountered such an unprofessionally run establishment. ( although, there was one very nice female receptionist) From the moment we checked in, it was one thing after another. First, they got our booking wrong despite the fact that it was made months in advance and thru a US government agency , which you would think they might try to impress in the hope of future business. When we finally could check in, we were not given the room we requested. The

      guy at the front desk was not only incredibly ignorant towards our party, but in the middle of our conversation he starting yelling at another guest. This man had approached the desk and requested an internet connection cable. The hotel boasts that each room is fully equipped for high speed internet access.......yeah right! The receptionist shouted at him "You have to work? how is that my problem? jesus christ"! Note to management: Do not curse at your guests!

      Once we finally checked into our rooms we were disgusted. My room was so small the only way to get over to the phone and desk was to climb over the bed. My view was literally a brick wall, with an extractor fan right outside the window which was so loud i thought a train was coming thru my walls. One of our party had a decent sized room but one of the walls vibrated loudly. I'm not kidding! I'm not even going to bother with the rest, i'm sure some of our party will add their own reviews, and i should point out that things got steadily worse after that.

      I'm Irish, and i am mortified that this hotel claims to be a "traditional friendly Irish hotel and bar". I've spent my whole life in Ireland and i've never come across a place like this before. I would strongly advice people to stay away. There are many other,(nicer) hotels in the washington area, whee the staff actually appreciate your custom, treat you with respect and with much better room rates.

      NEVER AGAIN!!!!

      from

      Unprofessional, Rude. Refused to give us a room with two double beds even though we booked months in advance and received confirmation. My daughter was forced to sleep in a rollaway bed (which the maids found necessary to make up only half the time) for the entire stay in spite of promises to move us the next night. The rooms are small and not well ventilated, add to that a rollaway bed and walking or moving around is almost impossible. The staff blamed the booking company in spite of a direct confirmation from them. Failed to give us a wakeup call (the first time this has ever happened to me in ANY hotel). The staff blamed their wake up call system. The pattern is one of screwing up or shafting you and then failing to take responsibility for their actions.

      Avoid this place like the plague.

      Good, not great

      from

      Just returned from a one night stay (March 5-6, 2004) at the Phoenix Park. The good news is that we got a decent rate ($180) for DC and the hotel is very convenient to the Capitol, Union Station and some nice restaurants. The lobby is small but very attractive (it feels crowded if two families are chacking in at the same time). The restaurant in the building is the Dubliner which is a nice Irish pub (pub quality food, average service). The bad news is that our room was tiny, tiny, tiny and tiny does not always mean cozy or quaint. Our room on the third floor had a king size bed (average) which took up most of the space in the room. The armoire holding the TV was badly banged-up and the wing chair was stained. The view from our room was the grease vents of the Irish Times restaurant next door. We had little interaction with the staff. The front desk person was pleasant as was the Valet parking attendant (although he criticized us on arrival for leaving our keys in the ignition). We will probably stay elsewhere (Mayflower or Hotel Monaco) on our return trip to DC.

      Our weekend home

      from

      We take mini-vacations to D.C. and always stay here. The staff is great and the rooms are cozy and comfortable. The location can't be beat. We us this as our weekend getaway, as it always feels like we're with family.

      Dirty Room

      from

      My husband and I stayed at the Phoenix Park Hotel this summer due to it's convenient location. We booked a room with a king bed. We were shocked when we checked in late evening to find a king bed in the smallest room possible. We could barely negotiate our way around the room it was so small. We dropped off our bags and headed immediately to the bar/restaurant downstairs. We returned to our room about an hour later and I started to unpack. I went to throw a tissue into the trash bin only to discover a used condom at the bottom. I screamed in disgust and my husband called the front desk to complain. They informed him they would send someone to "clean". Apparently that meant they would send a bellhop to our room with a garbage bag to empty the bin. We decided we could not possibly sleep in a room that was obviously never cleaned. I went down to the front desk and was offered a smaller room with a queen bed (for the same price) or an equal sized smoking room.

      As I was not going to agree to a downgrade or a smoking room I had to put up a big fuss at the front desk. After about 10 minutes they agreed to upgrade us to a suite (at the same cost as our current room). We moved but spent the rest of the night looking around to make sure the suite was clean.

      We would never stay there again.

      Unprofessional and rude!

      from

      I stayed at the Phoenix park in August 2002, and from the start the staff was rude and unprofessional. The phoenix park is overpriced, and not worth anyone's time unles you want to be yelled at for speaking up about rooms. My boyfriend and I booked a room with a King-size bed, however we were put in a room with a full size bed. We went to ask for what we paid for, and we were yelled at. We were then switched to another room and encountered the same size bed. Why do hotels advertise things they don't offer and/or do not have?

      Great Little Hotel

      from

      My husband and I stayed at the Phoenix Park last December and found it to be a charming hotel. The staff were friendly and the rooms were small but tastefully furnished. The pub was great. We will be staying here again this December.

      Stay away form the phoenix park hotel

      from

      AVOID THIS HOTEL. The entire management staff is unprofessional. I made a big mistake staying at this poorly run hotel. We were in from out of town to attend a wedding. Our room was robbed, we were poorly treated and the staff did nothing to remedy the situation. I recommend you avoid this hotel like you would any other dark alley.

      TripAdvisor Reviews Phoenix Park Hotel Washington DC

      4.00 of 5 stars Excellent
       

      Travel Blogs from Washington DC

      Take me home country roads....

      A travel blog entry by brixhambertie on Sep 18, 2012

      17 photos

      Well country trains to be more precise. We said goodbye to the The Hotel Beacon before boarding a coach to Penn Station to get on the train bound for Washington. What a revelation American trains are; all seats face the way of travel, they are huge, with enormous amounts of leg room and are comfortable! We travelled through the Virginian …

      First stop DC!

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      Day 1 is under my belt!
      I started off at the International Spy Museum. I studied new "identities" and began my mission! I took a cab everywhere. They were getting SUPER expensive. Then, I discovered the Circulator Bus. $1 a person and all the drivers were super friendly and helpful to myself the "newby." I ate in China town. It is so amazing …

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      ... between important monuments. What monument might be added next? It’s probably only a matter of time until Republicans are in charge of everything again for a while and decide we need to erect a 400 foot statue of Ronald Reagan slaying a communist halfway between the Washington Monument and the Capitol. I personally think it’s time to say the Mall is full and future monuments and museums need to be placed off-Mall in prominent places on the extensive federal park lands in ...

      Girls Hit The Road

      A travel blog entry by jackie_mack on Jul 18, 2014

      1 comment, 6 photos

      ... br> We saw a bakery shop that was in the middle of making cookies but we didn't go in coz it was full of customers.

      We found a burger joint for dinner and it was quite reasonably priced.





      After that we went to The Ellington.



      We had fried icecream for dessert. Gail thought it was to die for.

      Back to the hotel for an early night after a big day.
      ...

      Sober moments with rarely sober company

      A travel blog entry by ianjordan on May 28, 2014

      3 photos

      ... meal with plenty of laughter and storytelling. It truly was sad to have to put and end to it so that our visitors could get their train home.

      Kim drove us back to our hotel, with her daughter navigating, an adventure on its own. Every time she cut someone off she yelled "Noo Joisey driver, out of the way".

      In the end, we didn't see any of the musuems we wanted to see at the national mall, but it didn't matter, we spent a great day with some wonderful people.

      ...